Mis_oct_14_k_raheja.pptx

K Raheja Corp

MIS REVIEW MEETING October 2014

© 2009 Wipro Ltd - Confidential

Agenda Agenda

© 2009 Wipro Ltd - Confidential

MoM

© 2009 Wipro Ltd - Confidential

3

Highlights and Lowlights

4

© 2012 WIPRO LTD | WWW.WIPRO.COM

Highlights For Month Of October 2014 Networking 1 2

Wintel 1 2

5

© 2012 WIPRO LTD | WWW.WIPRO.COM

Lowlights For Month Of October 2014 Networking 1 BKC 30 7th floor LAN down (Juniper EX-2200 48 port switch was not booting)

Wintel 1 Email server of neerav.ae was not working for 1 day and Milind coordinated with Xcelhost for resolution

2 SEP Server was down due to High utilization, restarted the server for normalcy

6

© 2012 WIPRO LTD | WWW.WIPRO.COM

VOC – Appreciation & Escalation Appreciation • On 28th Oct,2014 Vijay Asolkar “DGM – Architecture” appreciated Sameer Siddiqui for reconfiguring his laptop along with data backup restoration within one day

7

© 2012 WIPRO LTD | WWW.WIPRO.COM

Domain Performance (Service desk)

© 2009 Wipro Ltd - Confidential

8

Monthly Calls TREND Month

OBSERVATION

October

September

Locatio Ban n g

Hyd

Inciden 47 t

56

697

29

829

80

63

326

39

448

5

68

1277

85

Work Order

20

Grand Total

67

Mum Pune

119 1023

Grand Bang Total

August

Mum Pune

Grand Bang Total

Hyd

Mum Pune

95

789

59

1023

62

112

714

37

925

129

457

43

634

5

62

451

30

548

67

1473

Hyd

224 1246

102 1657

67

174 1165

Bang

Hyd

Mum

Pune

Grand Total

Calls Per user

0.71

0.70

1.11

0.46

0.96

Incident per user

0.50

0.33

0.76

0.20

0.62

Service Request per User

0.21

0.37

0.35

0.27

0.34

Grand Total

• In Sept. There were 225 calls related to user ID management • In Sept. There were 114 Calls related to System Hardware related issues. • In Sept. There were 69 calls related to Sap Application Services

ACTION POINTS

KEY CAUSES • Account Lockouts , New User Id Creation / Deletion / Modification • System Slowness • Sap Add-ons for Adobe reader (Latest Version) were not compatible

© 2009 Wipro Ltd - Confidential

• Accounts unlocked with password reset • H/w Replacement • Installed latest Sap add-on patch to resolve Compatibility issue.

Domain Performance (Server and Network)

© 2009 Wipro Ltd - Confidential

10

Network Management – Incident Report OBSERVATION

TREND Sr. No

No. of Incidents 25

15

2 3

16 12 11 10

11

10

12 13

14 10 11

Down dates

1 Sify outside Mumbai links

21

20

Location / Link name

9 No. of Incidents

6

5

4 5 6 7 8

10/22/2014 12 Oct 2014 - 16 Oct Pune Trion 2014 INorbit Malad 10/30/2014 30 Sept -- 4th Oct Hindustan Mills_Podium office 2014 Raheja Vihar Powai 10/15/2014 Chalet Sahar MTNL link 10/28/2014 R N House internet 10/29/2014 10 Oct-13 Oct & 15 Oct Goa Internet link 2014

Downtime ( in min) 10 2060 165 5220 240 180 10 4230

Oct-14

Sep-14

Aug-14

Jul-14

Jun-14

May-14

Apr-14

Mar-14

Feb-14

Jan-14

Dec-13

Nov-13

Oct-13

0 Total Downtime in minutes

Total uptime %

• • •

KEY CAUSES Service Provider Related Incidents • Goa INorbit Mall internet link down • Trion Pune MPLS link issue • Raheja Vihar Sify Network Issue • Sify MPLS link to outside Mumbai down • Chalet Sahar MTNL link down. • R N House internet down (Tikona link down issue ) • INorbit Sify MPLS link down Device Failure • BKC 30 7th floor LAN down (Juniper EX-2200 48 port switch was not booting) Cable Damage

• Hindustan Mills Vodafone MPLS link down © 2009 Wipro Ltd - Confidential

12115 99.39 %

7 Incidents for Service Provider , 1 Incident for Device failure & 1 Incident due to Cable Damage.

ACTION POINTS

• •

Raised RMA with Juniper and replaced the faulty switch with new one. Replaced the cable at Hindustan Mills by Vodafone team.

Server Management – Incident Report TREND

OBSERVATION

No. of Incidents 1

1

1

1

• Symantec Antivirus Server Hang

1

1

Oct-14

Sep-14

Mar-14

0

Aug-14

Feb-14

0

Jul-14

0

Jun-14

0

May-14

0

Apr-14

0

Jan-14

Nov-13

0

Dec-13

No. of Incidents

Oct-13

1.2 1 0.8 0.6 0.4 0.2 0

KEY CAUSES

ACTION POINTS

• High utilization of Symantec End Point Protection Server

© 2009 Wipro Ltd - Confidential

•

Need to increase Virtual CPU for KRCSEP server, as current server configuration is not able to handle high traffic.

Asset Management

© 2009 Wipro Ltd - Confidential

13

IMAC Report – Oct 14 IMAC report for 30/10/2014 Date 1st October 2014 2nd October 2014 3rd October 2014 4th October 2014 5th October 2014 6th October 2014 7th October 2014 8th October 2014 9th October 2014 10th October 2014 11th October 2014 12th October 2014 13th October 2014 14th October 2014 15th October 2014 16th October 2014 17th October 2014 18th October 2014 19th October 2014 20th October 2014 21th October 2014 22th October 2014 23th October 2014 24th October 2014 25th October 2014 26th October 2014 27th October 2014 28th October 2014 29th October 2014 30th October 2014 31th October 2014

Resigned user count (Movement)

Installation

Change

Addition

1

1 0 0 0 0 0 1 0 1 0 2 1 1 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

1 1 1

1

1 1 1

1

2

2 © 2009 Wipro Ltd - Confidential

5

IMAC

0

9

Information

© 2009 Wipro Ltd - Confidential

Incidents & Service Trend 1200

1023

1000 925

829

800 634

600

Incident

548

Work Order 448

400

200

0 Aug-14

Sep-14 © 2009 Wipro Ltd - Confidential

Oct-14 16

Severity Wise Incidents & Service Requests Trend 1000

858 765

800

636

600

Incidents Aug Incidents Sept

400

Incidents OCT 200

35

71

63

0 Critical

27

15

7

118

High

103

79

Medium

Low

700

625

600

538

500

440

400

Work Orders Aug

300

Work Orders Sept

200

Work Orders OCT

100 0

2

6 Critical

7

1

1 High

1

7

2

0

Medium © 2009 Wipro Ltd - Confidential

Low 17

Top Contributors – Oct 2014

Email Service,

Server Service

96 calls, 8 % Application Service,

Server Service,

Desktop Computing Service

246 Calls , 19 %

115 Calls , 9 %

Printing\Scanning\Plotting Service Application Service

Printing\ Scanning \ Plotting Service, 169 Calls , 13 %

Desktop Computing

Email Service

Service, 189 Calls , 15 %

© 2009 Wipro Ltd - Confidential

18

Change Trend – Network and Server Network Change Requests 20

18

18

13

15 10

7

13 6

5

5

13 8

6

8

2

2

No. of Change Requests

0

Server Change Requests 10

5

6 4 2

8

7

8

2

3

3

4

7

6

7

7

4

2

No. of Change Requests

0

© 2009 Wipro Ltd - Confidential

19

© 2009 Wipro Ltd - Confidential

Data Center Network Device Up Time 120 100 80 60 40 20 0 28-Sep-14

3-Oct-14

8-Oct-14

13-Oct-14

18-Oct-14

23-Oct-14

28-Oct-14

Please find the attached file for details

One Juniper switch fail on 31st Oct 2014 © 2009 Wipro Ltd - Confidential

2-Nov-14

Bandwidth Utilization of Critical Links-Sify Primary ILL

© 2009 Wipro Ltd - Confidential

Bandwidth Utilization Cont…..Sify Primary MPLS

© 2009 Wipro Ltd - Confidential

Core and LAN Switch details installed at BKC

Sr No

Make

Model

Count

1

Cisco

Cisco 4948

2

2

Cisco

Cisco 2960

8

3

Juniper

EX 2200

20

4

HP

Procurve 1800

4

© 2009 Wipro Ltd - Confidential

Free Ports availability on Core & Floor switches at BKC Switch name

Model

IP address

Active Ports

Free ports

Core switch Primary

Cisco 4948

172.16.6.5

48

15

Core switch secondary

Cisco 4948

172.16.6.6.

48

30

4th floor switch 1

Juniper EX-2200

172.16.20.10

48

0

4th floor switch 2

Juniper EX-2200

172.16.20.10

48

0

4th floor switch 3

Juniper EX-2200

172.16.20.10

48

2

4th floor switch 4

Juniper EX-2200

172.16.20.10

24

8

4th floor Switch

HP 1800 ( in Voice Rack)

N/A

24

2

5th floor switch 1

Cisco 2960

172.16.20.10 5

24

0

5th floor switch 2

Cisco 2960

172.16.20.8

24

0

5th floor switch 3

Cisco 2960

172.16.20.6

24

0

5th floor switch 4

Cisco 2960

172.16.20.7

24

0

5th floor switch 5

Cisco 2960

172.16.20.5

24

0

5th floor switch 6

Cisco 2960

172.16.22.89

24

0

5th floor Switch

Cisco 2960

24

19

5th floor Switch

Cisco 2960

Used for internet distribution to firewall & LLB

24

19

6th floor switch 1

Juniper EX-2200

172.16.20.9

48

0

6th floor switch 2

Juniper EX-2200

172.16.20.9

48

0

6th floor switch 3

Juniper EX-2200

172.16.20.9

48

0

6th floor switch 4

Juniper EX-2200

172.16.20.9

24

0

© 2009 Wipro Ltd - Confidential

Free Ports availability on Core & Floor switches at BKC Switch name

Model

IP address

Active Ports

Free ports

7th floor switch 1

Juniper EX-2200

172.16.20.14

48

0

7th floor switch 2

Juniper EX-2200

172.16.20.14

48

0

7th floor switch 3

Juniper EX-2200

172.16.20.14

48

0

7th floor switch 4

Juniper EX-2200

172.16.20.14

48

0

7th floor switch 5

Juniper EX-2200

172.16.20.16

24

8

7th floor Switch

HP 1800 (In voice rack)

N/A

24

8

8th floor switch 1

Juniper EX-2200

172.16.20.15

48

0

8th floor switch 2

Juniper EX-2200

172.16.20.15

48

0

8th floor switch 3

Juniper EX-2200

172.16.20.15

48

2

8th floor SW 4

HP 1800

N/A

24

14

9th floor switch

Juniper EX-2200

172.16.20.21

48

0

9th floor switch

Juniper EX-2200

172.16.20.21

48

0

9th floor switch

Juniper EX-2200

172.16.20.21

48

13

9th floor switch

Juniper EX-220

172.16.20.21

24

1

5th floor switch

HP procurve 1800

N/A

24

0

© 2009 Wipro Ltd - Confidential

Risk Register

© 2009 Wipro Ltd - Confidential

Plan for Next Month – Nov & Dec 2014

© 2009 Wipro Ltd - Confidential

Engineer Productivity Chart – Oct 2014 100

92

90

89

84

80

75

70

65

70

72 66

60

50

47

44

46

40

35 26

30 20 10

46

18

17

17 11

3

5

25

20 10

9

0

© 2009 Wipro Ltd - Confidential

26 20

31

Thank You Presented by: Chintan Pancholi Email: [email protected]

© 2009 Wipro Ltd - Confidential

30