Messaging Team

Messaging Team Requirements 3 years of experience supporting enterprise systems

Preferred Knowledge, Skills, Abilities Strong understanding and experience with MS Exchange 2007 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, message flow and security. Experience supporting Enterprise Trend Anti-SPAM products. Experience managing Mulit-Site distributed environment Extensive (3 plus years) experience with Outlook, including 2003/2007 Extensive (2-3 years) experience with Blackberry devices and Blackberry Enterprise Server. Any scripting experience (VBscript, PowerShell) and/or Exchange 2007 experience a plus.

Responsibilities Day to day administration, support, maintenance and monitoring of the MS Exchange 2007 infrastructure Day to day troubleshooting of Outlook issues Administration of mailboxes and user accounts Public Folder creation, replication and rights assignments Message tracking and troubleshooting to resolve mail delivery issues Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA Patch and configuration management of MS Exchange Verify daily Exchange and operating system backups and perform periodic restores Maintain, monitor and troubleshoot Exchange virus protection software Maintain, monitor and troubleshoot Secure Computing/CipherTrust IronMail SMTP relay/anti-spam appliance Maintain, monitor and troubleshoot Blackberry Enterprise server 4.x Configure and troubleshoot wireless communication devices such as Blackberries and SmartPhones.

Unix Systems Administrator Role/Team Summary The successful candidate will be a member of the UNIX system administrators.

Team Function and responsibilities The UNIX team is responsible for full life cycle support of Solaris, and RedHat Linux servers in RBS Greenwich Capital (currently about 1200 servers across 2 sites in CT) including specification of new servers, build and installation, support, backup, performance monitoring and capacity planning.

Role specific responsibilities Day to day support of Solaris & other UNIX servers. Monitoring the UNIX team work queue and proactively resolving problems. Assistance with server & storage provisioning. Backup environment administration. Project work for existing and new systems. The candidate will be expected to join a call out rota and participate in an onsite shift rota covering 07:00a to 6:00p 5 days a week.

Essential Experience Business knowledge • Experience within a large financial institution or in a trading floor environment highly desirable. Technical knowledge • 3-5 Years experience with Solaris operating system (up to version 10) on broad range of Sun SPARC hardware and PC based x86 hardware as well. • Experience with NIS, NFS, Automounter, Jumpstart, DNS, SMTP, BSD printing, Disk Suite; Borne shell scripting; performance monitoring; general problem resolution (software and hardware). Supplementary Experience: (Useful additional skills) • Linux – Redhat 9, RHEL 2.1;3,4,5 • EMC SAN (Clariion, Symmetrix, DMX); • NetApp Filers • CIFS/SAMBA; • Apache web servers; • Perl & various development tools; • Databases (Sybase and Oracle), • Veritas suite of products – Volume Manager, VxFS, NetBackup.

Personal Attributes • Strong analytical and problem solving skills; ability to work both independently and as part of a team. • Candidate will be required to perform occasional out of hours work.

Oracle DBA Experience 3-4 years Oracle DB administration including RAC & Dataguard (Unix environment preferred) eBusiness Suite (Application) fundamentals such as concepts and architecture Korn/Bourne shell and Perl programming

Responsibilities Installation and configuration of Oracle 10g RAC instances on both Linux and Solaris Define guidelines and standards for Oracle installations Backup and recovery of Oracle databases using RMAN Dataguard setup, maintenance and monitoring Monitoring of Oracle servers including capacity and space management Performance and tuning of Oracle servers Assist developers in SQL query tuning Oracle Financials Cloning procedures Nightly data loading from production to secondary servers Oracle software upgrades and patches SUN and HP Server hardware upgrades Provide/maintain tools and utilities for developers and DBA Group Support for overnight batch programs Evaluate Oracle features and Oracle related products Establish and maintain backup and recovery policies and procedures Setup and maintain documentation and standards Work as part of a team to provide 7x24 support Interface with Oracle technical support Manage Concurrent Managers, Forms/Report Servers, Web Servers and Apache All the "ad" utilities User Access Administration.

Skills Ability to work independently and take initiative when needed Good communication skills Team player

Storage Administrator Role/Team Summary To provide systems administration support to all enterprise storage platforms managed by RBSGC Technology including capacity management, hardware support and associated toolsets to configure and monitor the estate: SAN storage (EMC Symmetrix/Clariion), Fibre Channel switched fabric, NAS storage (NetApp), and CAS (Content Addressed Storage – EMC Centera).

Role responsibilities Manage, maintain and enhance the SAN disk and Fibre Channel switched network infrastructure Assist other team members where appropriate in managing other storage infrastructure (NAS and CAS systems) Manage SAN capacity and performance using appropriate reporting & monitoring tools Action requests for new storage, working with other teams Provide input and support for infrastructure and application development projects that require storage infrastructure Ongoing evaluation and analysis of the storage infrastructure to provide optimum performance. Maintain market awareness of new products that could potentially offer improved value to the business Liaise with appropriate application development representatives to optimise value to the business Liase with third party vendor operations management Provision of core on-site daily cover within a shift rota Provision of overnight and weekend on-call support within an on-call rota. Maintain good working relationships

Essential Experience A minimum of 5 years supporting SAN infrastructure: Fibre Channel SAN Infrastructure (McData or Cisco): high end Fibre channel Directors (McData ED140M, I10K, Cisco MDS9000) in a Core/Edge topology and EMC SAN Management software (e.g. Connectrix Manager v8, McData SAN Performance Management, SRDF, TimeFinder) SAN Storage (EMC) infrastructure: EMC DMX-3, DMX-4, Clariion including CX3, Centera and associated software (EMC Control Centre 5.2, StorageScope, Navisphere, Tivoli integration) EMC Certified Storage Associate certification Previous roles supporting Platform/Operating Systems administration (Windows or Unix)

Supplementary Experience: (Useful additional skills) Network Appliance (NetApp) range of hardware (FAS200,3000,900,6000 series) NetApp software (ONTAP 7.x, Clustered failover, FlexVol, SnapMirror, SnapShot, DFM, Tivoli integration)

CAS (Content Addressed Storage): EMC Centera and Information Life Cycle (e.g. Symantec KVS) archiving systems Symantec Netbackup v6, Veritas Volume Manager, Veritas File System, Veritas Cluster Server Network Appliance Storage Associate certification

Personal Attributes Self motivated individual Hardworking and dedicated team player Able to communicate at all levels Strong Investigative Skills

IT Controls Analyst Function To perform tasks related to the collection, organization and dissemination of information essential for IT and various business departments to comply with RBS Global policies and best practices across all business units within RBS Securities, North America.

Responsibilities The primary responsibilities of the IT Security and Controls Analyst on the IT Controls Team are: Track the execution of remediation plan tasks for open risk issues and provide regular progress reports to management. Act as primary contact for User Entitlement Reviews: track status and manage completion, provide user assistance and maintain database integrity. Create and maintain a complete application/system inventory including details about the application, usage, IT and Business owner data and associated security controls. Create and maintain the security and controls team calendar of activities, alerting members to upcoming events and monitoring task completion for both the calendar and project task listing. Perform periodic control reviews and data collection as assigned by the IT Control Office for Sarbanes-Oxley reporting requirements. Maintain the Software Compliance database insuring that all software inventory data is being captured and anomalies are reported and rectified in a timely manner. Enhance and maintain documentation library and ensure that all required documentation reviews and signoffs are completed as per policy requirements. Act as primary liaison for all information gathering projects issued by GBM or RBS Group, gathering required data and collating responses. Perform other duties, as assigned.

Qualifications Bachelor’s Degree or equivalent experience in Information Technology Excellent problem solving, analytical, communication, organization, task and time management skills Excellent communication, organization, task and time management skills 5+ years or equivalent experience in technology and security policy documentation analysis and comparison to environment Ability to work independently on projects comprised of a number of detailed steps and requiring coordination with other staff members at various levels of the organization Experience with SQL Database query and/or PERL scripting preferred Previous experience in a Financial Services firm a plus

IT Security Analyst Function To perform functions related to Information Security and ensure compliance with RBS Global Information Security policy and best practices across all business units within RBS Securities, North America.

Responsibilities The primary responsibilities of the IT Security Analyst position on the IT Security Team are: Execute high-level IT Security requests issued by our clients and advise as to best practices. Perform application security risk assessments for new or updated internal or third party applications, maintaining the risk info database. Work with IT and Business staff to perform pre-development security evaluation and architecture guidance. Maintain an up-to-date task list in the team task register and provide regular task reports on major projects. Interface regularly with staff from various departments (e.g. IT, Operational Risk, Internal Audit, Legal and Compliance), communicating security issues and responding to requests for assistance and information. Develop and promote security awareness tools and techniques; Understand and be fully fluent in all aspects of our Global Information Security Policy and industry best practices. Perform security monitoring and resolve or escalate issues that are uncovered by various internal monitoring tools. Respond to security incidents and conduct targeted review of suspect areas. Interface with various global and regional groups to provide input and assessment of security tools and assist the local groups with the adoption of the global product suite Perform other duties, as assigned.

Qualifications Bachelor’s Degree or equivalent experience in Information Technology; 5+ years experience in Information Security Excellent problem solving, analytical, communication, organization, task and time management skills Ability to work independently and as part of a team Hands-on security experience is essential. Industry certifications a plus (CISSP, CISA, CISM, CEH) Extensive security experience with: Active Directory, NTFS/UNIX File Systems, and Database (Sybase, SQL, and Oracle) Experience with aspects of Network Security: firewalls, IPS/IDS, penetration testing, networking fundamentals Experience with two or more 3rd party or Open-Source security tools or equivalents required: Foundstone, RSA SecurID, Qualys, Guardium, Vontu, SourceFire, NetPro Change Auditor and Checkpoint Protector Previous experience in a Financial Services firm a plus

Windows Server System Analyst Description This position is 80% support while working on projects providing support for 1500+ users. The candidate must demonstrate skills in many areas but specifically Microsoft Windows, Active directory, DNS, server operating system installs and Hp hardware and blade infrastructure. The candidate must also demonstrate the basic ability to use scripts to automate daily tasks.

Specific Responsibilities Provide day-to-day support. Support hardware Support Server based projects Support our Bluecat DNS Appliance infrastructure Support our Active Directory infrastructure Automating system administration tasks.

Requirements At least 7 years of systems administration and project management. Strong analytical and problem solving skills. Ability to design and write system administration scripts. Good communication skills and ability to work effectively as a team member. Ability to communicate effectively with all levels of personnel within the Firm. Strong interpersonal and communication skills. Strong customer service focus and experience. Helpdesk Analyst: Good Customer Service skills, well spoken/ good verbal communication. Patience. Experience with Active Directory. Creating/disabling accounts. Unlock, password resets… Experience supporting MS Outlook (Exchange). Experience using a Helpdesk Ticket system, Remedy experience preferred. Experience troubleshooting Desktop issues remotely using Remote assistance or another remote tool. Remote access support, RSA. Troubleshooting Blackberry issues. The following would be a plus, but not required for a Helpdesk candidate: Support of Unix, Citrix, Sybase or other databases. Familiarity with scripting or using scripts.

Senior Virtualization/E-Commerce Engineer Role/Team Summary Working within the Infrastructure Services team with responsibility for providing high level engineering and support of the VMware and E-Commerce environments. Key responsibilities will include: Provide expertise analysis for virtualization and E-Commerce future initiatives Provide 2nd/3rd line support of the VMware and E-Commerce environments including the Internet and intranet environments. Ongoing evaluation and analysis of current Virtualization and E-Commerce infrastructure to provide optimum performance. To maintain market awareness of new products that could offer improved value to the business. Liaison with appropriate application development representatives to optimize value to the business. Testing of third party software prior to release to the production environment. Essential Generic Experience: Solid experience of working in a high-pressure, large-scale, global environment. A thorough appreciation of technology and its value to the business. Experience of working with Application Development and business teams. Ability to communicate at all levels. Solid understanding of distributed multi-tier virtualization and web architectures. Solid understanding of change control procedures and incident reporting methodologies.

Essential Technical Experience Minimum 5 years experience of Windows (with at least 2-3 years experience of Red Hat Linux Enterprise). Minimum 2 years experience with VMware Infrastructure 3, ESX, Virtual Center Minimum 2 years experience with Web Server technologies (i.e. Microsoft IIS, Apache, WebSphere) Supplementary Experience (+ strong plus): +Scripting/development experience (Perl/.NET/Shell) +Proxy/Cache appliances (i.e. BlueCoat or NetCache). +Network Appliance storage management Understanding of Load Balancer and Application Switching appliances (i.e. NetScaler or Alteon). Windows technologies including Active Directory, DNS and DHCP Microsoft Sharepoint 2007 Microsoft Operations Manager

Personal Attributes Effective conveyance of ideas through oral and written communication. The ability to develop and build persuasive rationale to address technical architecture needs and requirements. Strong team skills with the ability to facilitate activities across organisational borders.

Highly motivated self-starter. The ability to develop strong personal relationships. High degree of analytical ability and creativity to enable the resolution of complex issues. The ability to gather information from a wide range of sources.

Senior E-Commerce Engineer Role/Team Summary Working within the Infrastructure Services team with responsibility for providing general global support of the E-Commerce trading and non-trading environments. Key responsibilities will include: Provide 2nd/3rd line support of the global E-Commerce, Staff Internet and intranet environments. Ongoing evaluation and analysis of current E-Commerce infrastructure to provide optimum performance. To maintain market awareness of new products that could offer improved value to the business. Liaison with appropriate application development representatives to optimize value to the business. Testing of third party software prior to release to the production environment. Essential Generic Experience: Solid experience of working in a high-pressure, large-scale, global environment. A thorough appreciation of technology and its value to the business. Experience of working with Application Development and business teams. Ability to communicate at all levels. Solid understanding of distributed multi-tier web architectures. Solid understanding of change control procedures and incident reporting methodologies.

Essential Technical Experience Minimum 5 years experience of Windows (with at least 2-3 years experience of Red Hat Linux Enterprise). Minimum 2 years experience with Web Server technologies (i.e. Microsoft IIS, Apache) Experience with Java (JBOSS or WebLogic Administration). Supplementary Experience (+ strong plus): +VMware VI3, ESX, Virtual Center +Proxy/Cache appliances (i.e. BlueCoat or NetCache). +Server Load Balancer and Application Switching appliances (i.e. NetScaler or Alteon). +Scripting/development experience (Perl/.NET/Shell) Application-Layer or XML Firewall appliances. Windows technologies including Active Directory, DNS and DHCP Microsoft Sharepoint 2007 XML, XSLT and SOAP technologies. Microsoft Operations Manager

Personal Attributes Effective conveyance of ideas through oral and written communication. The ability to develop and build persuasive rationale to address technical architecture needs and requirements. Strong team skills with the ability to facilitate activities across organisational borders. Highly motivated self-starter.

The ability to develop strong personal relationships. High degree of analytical ability and creativity to enable the resolution of complex issues. The ability to gather information from a wide range of sources.

Application Support Specialist Description Develop, support and troubleshoot software solutions for the various business areas within RBS (e.g. Risk, Finance, Operations, etc.). This position requires the ability to develop and debug complex applications involving connectivity to multiple databases, sourcing data from disparate sources and consolidating /reporting.

Environments Solaris/Unix/Linux/Windows-.NET

Language skills Perl/Java/C#/SQL

Database skills Sybase/Oracle/SQL-Server

Pluses Excel/MS-Access, JSP/.NET web development, Financial Services Industry experience.

Personal Attributes Excellent troubleshooting and communications skills (both verbal and written). Must be flexible and have the ability to potentially juggle multiple simultaneous projects.

Market Data / Trading Systems Support Support of all third party trading systems, including FX Dealing, Trading Technologies, NYFIX (Trinitech), Inter-Dealer Broker Trading Applications, TradeWeb and Bloomberg. Employee will have outstanding communication skills to work closely with Sales and Trading teams to support the market data and e-trading desktops and the e-trading servers. Employee will have working knowledge of Unix and PC desktops and servers. They will support Future e-trading systems and IDB systems from many vendors. Will also be involved in software deployment and contract negotiations.

Market Data Analyst Responsible for the development of Market Data and e-Trading infrastructure components. Including pricing feeds, straight through processing and various monitoring utilities. Employee will have exceptional development skills in various programming languages, include Perl, C++ and Java. Knowledge of Reuters RFA Libraries and other IDB tools. Employee will also need experience with Sybase SQL.

Market Data Architecture & Engineering Responsible for the design of RMDS market data hub, including global routing of data and integration strategy. Employee will have 10+ years experience in the market data field. Will have a good cross knowledge of data content and data distribution. Knowledge of networking and routing technology. Multicast and TCP/IP understanding a must.

Market Data Operations Responsible for the running of all market data and e-trading systems handling all the business as usual and project Clockwork procedures. Employee will have 5 to 10 years experience supporting Reuter’s RMDS market data Hub. They will have a working knowledge of Unix systems administration. Ability to communicate and work with Sales and Trading professionals. They will understand market data content and various monitoring tools.