Meenakshi Guglani

Meenakshi Guglani Career objective:

Believe in doing the things up to the perfection coupled with sincerity and hard work to achieve my company’s objective. Work Experience: Company: Vodafone Essar Designation: Store Executive Profile: Customer services and Store Operations Duration: November 2006 to till date Place: Rohtak Key Responsibilities handled: •

Handling all types of Store Operations.

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Maintaining stock report and handling all types of stock requirements of the Store.

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Front desk interaction with customers at Vodafone stores. Handling all type of customers’ complaints, queries, and requests and providing timely resolution for the same. Handling all types of provisioning work (plan change, activation/deactivation of services). Maintaining MIS and other related data. Maintaining Stock Report of the store. Pitching sales and retaining customers on board. Sharing of Quality and Sales Targets with team and strategise the achievement of the same.

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CPT (Cost per Transaction) Analysis and Control of the Hutch Shop (Now Vodafone Store).

Company: Hutchisson Essar (Now Vodafone Essar) Designation: Retail Store Executive Profile: Customer Services and Store operations Duration: Nov 2006 to till date Place: Rohtak Training Programs: •

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Customer Relationship Management (CRM). Business Support and Control System of Hutch (Now Vodafone). E-pos – Electronic Point Of Sale. Underwent Grooming as well as soft skills Training as per the requirement at Hutch Shops (Now Vodafone stores).

Achievements:

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Awarded ‘HI’ Card twice for scoring 100 % and 98 % in Quality Audits in Oct 06 and Feb 07 respectively and showing consistent performance in Mar 07 and Apr 07. Awarded ‘RnR’- Reward and Recognition thrice for best weekly performances. 2 Times Won Hi Card FOR Shop No 1 & Achieved sales target. Won Award in Debate & Poetry Competitions. Won Award for one year continues Top In sales &awarded as a star performer in retail

Won Trophy for winning quarterly contest in Quality Organization: DSA Krishna Enterprises Krishna Enterprises was the sales agency of Vodafone Essar Digilink India Ltd. Duration: Jan 2006 - Nov 2006 Designation: Team leader in Tele Calling Responsibilities: Collate Data & send the compile report on daily basis. Maintaining per day data for sales & calling

Educational Qualifications:

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 MA in English Graduation From Maharishi Dayanand University , Rohtak  10+2 from H.B.S.E.

Personality Traits: Optimistic; Determined; Keen learner; Personal/Contact Details: DOB: Sex: Marital Status: Address: RohtakE-mail: Nationality: Languages known: Phone no

28-12-1984 Female Unmarried 1637/3, Pahara Mohalla, 124001. [email protected] Indian English, Hindi 9991111112

I hereby declare that all the above information is true to the best of my knowledge.