Materi 7 - 7tools

A to Z Manajemen Risiko di RS Manajemen Risiko RS Lecture # 7 by: Hafizurrachman Fakultas Kesehatan Masyarakat Universitas Indonesia 2008

SEVEN BASIC QUALITY TOOLS

Check Sheets cheek sheets help organize data by category. They show how many times each particular value occurs, and their information is increasingly

helpful as more data are collected. For example the check sheet shows a list of molded part defects on a production line covering a week's time.

Pareto Chart A Pareto chart shows how frequently various types of problems occur. A Pareto chart lists the problems discovered along the horizontal axis and the number of occurrences along the vertical axis.

Scatter Diagram .

A graphical technique to analyze the relationship between two variables Use the Scatter Diagram When: • • •

You suspect there is a relationship between two variables The data is continuous, such as temperature, time, or numbers You need a fast and easy way to test relationships between variables For example: relationship between weight and height

Fish Bone Diagram A tool for analyzing and illustrating a process by showing the main causes and subcauses leading to an effect (symptom). This tool helps groups to think beyond people responsible for a problem and looking at deeper causes. Use the cause and effect of the analysis: • At the beginning of the analysis stage • To develop hypotheses about the cause of the situation

Flowchart Flowcharts describe a process in as much detail as possible by graphically

.

displaying the steps in proper sequence

For example : Flowchart of prenatal care

Histogram The histogram displays a single variable in a bar form to indicate how often some event is likely to occur by showing the pattern of variation (distribution) of data. Histograms are constructed with variables—such as time, weight, temperature, and are not appropriate for attribute data.

Control Chart Graphs used to study how a process changes over time. A control chart shows the variability of a process by plotting sample measurements over time. A control chart includes a central line representing the average value and lines representing upper and lower control limits.

For example: Average Wait Time before and after a Redesign

Alat Lain Yang harus anda Pelajari seperti: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

Stratifikasi Brain Storming Delpi Delbeq Hanlon Bryant CPM/PERT QSPM CDM FGD Wawancara Mendalam Decision Tree Akreditasi ISO 9000 Quantitative Management Tools

Coba deh bandingkan konsep Red Ocean Strategy yang selama ini sering menjerumuskan perusahaan, dan konsep baru Blue Ocean Strategy yang ditawarkan Kim & Mauborgne