Managing Storage: Trends, Challenges & Options

Managing Storage Trends, Challenges, and Options Revised for 2007-2008

Alok Shrivastava Senior Director, Education Services Provided by EMC Corporation

1-800-843-8733 www.learningtree.ca

©2007 Learning Tree International. All Rights Reserved.

LEARNING TREE INTERNATIONAL

T A B L E

O F

White Paper

C O N T E N T S

Executive Summary . . . . . . . . . . . . 1 1.

Introduction . . . . . . . . . . . . . . . . . 4

2.

Challenges Faced by IT/Storage Managers . . . . . . . . . . . 5

3.

Complex Storage Environments . . . 6



3.1 Storage Technology Segments . . . 6

4.

Formalized Storage Groups . . . . . . 7 4.1 Responsibilities . . . . . . . . . . . . . 8 4.2 Storage Group Size . . . . . . . . . . . 9 4.3 Storage Group Skills and Performance . . . . . . . . . . . . . . . . 9

Executive Summary The explosion of data, its criticality, and increasing dependency of business on digital information are leading to larger and more complex storage environments that are increasingly challenging to manage. Poorly designed or managed storage infrastructures put the entire business at risk in the event of a catastrophic failure. A robust storage infrastructure requires highly reliable equipment as well as a strong team of experts to manage it efficiently. This paper focuses on storage infrastructure and presents findings from a global survey of more than 1,200 IT professionals. This study will help IT managers benchmark their plans to the overall trends in the industry. The first such study was published in 2006 and a large number of IT and storage managers used the information to refine their planning and decision-making.

4.4 Sources for Storage Skills . . . . . . 11

Key Challenges

4.5 Storage Group skills Model . . . . . 13

IT/storage managers and storage professionals across companies of all sizes face the following mission-critical challenges:

5.

Recommendations and Conclusions . . . . . . . . . . . . . . . . . 14

6.

EMC Response and Initiatives . . . . 15 About Learning Tree . . . . . . . . . . . 16 About The Author and EMC Corporation . . . . . . . . . . . . . 16

• Managing storage growth • Designing, deploying, and managing backup/recovery • Designing, deploying, and managing disaster recovery • Making informed strategic/big-picture decisions • Designing, deploying, and managing multi-site, multi-vendor environments • Designing and deploying emerging storage technologies • Shortage ofskilled storage professionals • Managing data availability/data retention compliance Explosive growth in storage requirements and a widening storage technology knowledge gap across the industry are making all of the above mission-critical tasks even more challenging.

1-800-843-8733 • www.learningtree.ca ©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

1

1-800-843-8733 • www.learningtree.ca

Complex Storage Environments Despite the differences in industry segments and the sizes of data centers, there is a strong consistency across all companies in terms of the technology deployed, storage management practices, and challenges. Nearly all critical data is now stored on external disk storage subsystems. The average usable capacity is approximately 222 TB which is typically spread across multiple sites. Growth in storage requirements, larger capacity disks and subsystems, and affordable pricing have allled to large storage configurations. Over 45 percent of responding companies now have more than 100 TB of usable storage to manage. Storage subsystems, SANs, and backup/recovery technologies are most commonly implemented, followed by replication, NAS, and DAS technologies. IP SAN and CAS technologies have started to emerge in these companies. Each of these storage technology segments is unique, offering its own specific business and operational value. Each requires a different set of skills for effective design and management. Lack of knowledge and expertise in a specific segment can lead to underdeployment of one or more of these technologies.

Criticality of Storage and the Need for Formalized Storage Groups Storage infrastructure is mission-critical. Losing storage in a catastrophic situation can severely damage a business. When a disaster does occur, information on storage sub-systems can be lost permanently unless a well-designed recovery mechanism has been planned and implemented. In addition to reliable equipment, a well-structured storage group of highly skilled professionals is critical to build and maintain a high-performance, high availability storage infrastructure.

LEARNING TREE INTERNATIONAL

White Paper

managing, and operations. While the structure of the group, titles, and roles may not be standardized, responsibilities and tasks are common across companies. A strong correlation was found between the installed storage capacity and the size of the storage group. The ratio is high at lower capacities, and it reduces as the installed capacity grows. One storage professional is deployed to manage every 20 TB (1:20) of usable storage for installations having up to 100 TB of usable storage. At500 TB, the ratio reduces to 1:40. Based on IT and storage manager feedback, approximately one-half of existing storage team scan manage SANs, backup and recovery, and storage subsystems. However, only 10–25 percent of the existing storage teams are adequately prepared to manage IP-SAN, CAS, local replication, and NAS. Overall, the managers assess that approx 35 percent of their teams are very capable while the other approximately two-thirds of their teams require further development.

Storage Technology Knowledge Gap Participants in this study and their companies have very aggressive plans to hire storage professionals in the next 12 months. Their forecasts indicate two to three times growth of their existing staff. Managers prefer to hire experienced or certified storage professionals. However, a severe shortage of such skills in the marketplace is causing managers to resort frequently to internal recruitment. The shortage of experienced storage professionals and the lack of storage technology education in the marketplace and in academics have restricted the growth of information storage and management functions. EMC has taken the lead and has initiated storage technology education by collaborating with several leading universities and IT training companies.

Storage groups are responsible for overall planning, design, implementation, monitoring, administering,

©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

2

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

White Paper

Recommendations and Conclusions • EMC Technology-Specific Learning Paths

Based on the findings of this study, IT managers and storage managers must ensure that:

– Help leverage extensive capabilities of EMC technology and solutions

• Formalized storage groups are built and adequately staffed

– Comprehensive coverage for all segments of EMC technology

• Skills assessments and development of storage professionals are top priorities

• EMC ProvenTM Professional Certification Program

• Storage teams include specialists for each of the deployed storage technologysegments

– Formal validation and recognition – Option of ‘Open’ and/or more than 10 EMC technology specialties

• Application, systems, database, and network administration groups learn storage technology and work closely with the storage group

– Exclusive Knowledge Maintenance feature All of the above education solutions are available globally via EMC® Education Services to EMC customers, partners, and employees.

The serious shortage of skilled storage professionals also creates attractive opportunities for the next generation of IT professionals and for those looking for a different career in a challenging, high-growth, and dynamic industry.

In an attempt to help address the widening knowledge gap in the industry, the following exclusive programs were introduced to enable non-EMC users, as well as university students, to take advantage of the ‘open’ storage technology curriculum to build a successful career in this high-growth industry:

EMC’s Response and Initiatives EMC recognizes the need for more highly-skilled professionals in its customer base and acrossthe entire IT industry. EMC conducted this study to identify deficiencies in the storage industry and to identify how we can contribute to addressing these challenges.

EMC AcademicAlliance Program ‘Open’ storage technology curriculum for students in colleges and universities, targeted tohelp build a highlyskilled pool of future storage managers and professionals.

The following key initiatives offer options for storage managers and professionals to acquire or improve their skills to benefit their organizations:

EMC Learning PartnerProgram

Education Solutions • ‘Open’ Storage Technology Curriculum – Unique offering in the industry; leads with concepts and principles – Covers all segments of information storage and management technology

©2007 Learning Tree International. All Rights Reserved.

‘Open’ storage technology curriculum, offered by leading, independent IT training companies, designed to build or improve storage technology skills leading to better design and management of efficient storage infrastructures.



Managing Storage: Trends, Challenges, and Options

3

1-800-843-8733 • www.learningtree.ca

1. Introduction In a recent study commissioned by EMC, the industry analyst firm IDC estimates that the total volume of digital information created in 2010 will surge six-fold to an astonishing 988 exabytes—988 billion gigabytes— compared to 2006. And while most of this information will be created by individuals, 85 percent of it will be managed by organizations. This unprecedented explosion of data, its increasing criticality, and business’ dependency on digitized information are leading to larger and more complex storage environments that are increasingly challenging to manage. From the perspective of data availability and protection, information storage infrastructure is the most critical component of an overall IT infrastructure. It plays a critical role in making applications work efficiently, both locally and across multiple sites. With the increasing complexity and criticality of storage, highly skilled and focused storage groups are as mission-critical as the technologybeing deployed. This paper summarizes a global research study that was conducted to learn how companies are meeting these challenging requirements. These findings will assist IT and storage managers to compare and correlate their plans with the overall trends in the industry. Even though each company has unique requirements, this information will be helpful in building stronger and more efficient storage management teams. Stronger storage management teams will, in turn, lead to more robust storage infrastructures.

LEARNING TREE INTERNATIONAL

• Further details related to storage groups such as job titles, tasks and responsibilities, and hiring plans Global trends are identified in areas related to: • Technical environments • Management challenges • Practices for building storage management groups • Options for acquiring more or better storage skills The study was carried out between December 2006 and February 2007. We used comprehensive surveys and reached out to thousands of storage professionals to assemble and compile this information. The study included: • All major geographies and major industry segments • EMC users as well as those using storage solutions from other vendors • Large, medium, and small enterprises

Americas 58%

• Information on data centers and processing centers instead of entire enterprise • Focus on usable storage capacities instead of installed raw capacities

©2007 Learning Tree International. All Rights Reserved.

Europe & Middle East 28%

Asia-Pacific Japan 14%

Figure 1 – Geographic distribution of participants represented

The first such study was carried out by EMC in 2005–2006 and was found to be very useful by IT and storage managers globally. The updates and revisions include: • Most current information via global survey of over 1,200 managers (15 percent) and storage professionals (85 percent)

White Paper

Up to $100m $100m17% $500m 14% Not Known 28%

$500m - $1B 10%

Over $1B 31%

Figure 2 – Annual revenue of companies

Managing Storage: Trends, Challenges, and Options

4

1-800-843-8733 • www.learningtree.ca

2. Challenges Faced by IT and Storage Managers IT and storage managers and storage professionals identified the following activities and constraints as their key challenges. These challenges are common to both large enterprises as well as SME (small and medium enterprises) sectors of the industry.

LEARNING TREE INTERNATIONAL

White Paper

IT and Storage Managers 80% Managing storage growth 61% Designing, deploying, and managing backup and recovery 58% Designing, deploying, and managing disaster recovery solutions 48% Making informed strategic/big-picture decisions

Challenges Identified by IT and Storage Managers and Professionals

40% Designing and deploying multi-site environments

• Managing storage growth

36% Designing and deploying emerging storage technologies (such as storage virtualization, IP SAN, GRID, etc.)

• Designing, deploying, and managing backup and recovery

30% Lack of skilled storage professionals

• Designing, deploying, and managing disaster recovery solutions

27% Compliance regulations

Storage Professionals

• Making informed strategic/big-picture decisions

73% Managing storage growth

• Designing and deploying multi-site environments

62% Designing, deploying, and managing backup and recovery

• Designing and deploying emerging storage technologies (such as storage virtualization, IP SAN, GRID, etc.) • Lack of skilled storage professionals • Managing data availability/data retention compliance Table 1 – Most important activities/constraints identified as challenges by managers and professionals

Each of these activities is ongoing at various levels in each of the companies. Activities such as backup/recovery have been in practice for decades; still the professionals believe that they are not doing enough or not performing them well. The following table summarizes the input from managers and professionals. There is a strong synergy between the managers and individual contributors as they have identified exactly the same challenges in similar priority order.

©2007 Learning Tree International. All Rights Reserved.

61% Designing, deploying, and managing disaster recovery solutions 42% Making informed strategic/big-picture decisions 42% Designing and deploying multi-site environments 36% Designing and deploying emerging storage technologies (such as storage virtualization, IP SAN, GRID, etc.) 31% Lack of skilled storage professionals 23% Compliance regulations Table 2 – What keeps them awake; pain points in order of priority identified by managers and individual contributors

Explosive growth in storage requirements and the storage professionals’ knowledge and skill gaps are the primary reasons for not executing many of these activities to the desired levels. These gaps are not necessarily due to lack of competence, but to the fact that a comprehensive storage technology education has not been available.

Managing Storage: Trends, Challenges, and Options

5

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

For example, colleges and universities have not, until now, included storage technology in their courses. On the other hand, vendor training typically focuses on their products covering deployment and usage rather than building skills and competency to architect, design, integrate, and manage entire infrastructure and end-to-end information lifecycle. We will learn the methodology by which most storage professionals acquire knowledge and build skills to carry out their assignments in section 4 of this paper.

3. Complex Storage Environments This study sought to determine the similarities and differences among storage infrastructures. The responses reveal that data centers across the Americas, Europe, and Asia have deployed very similar storage solutions, including hardware and software. The sizes vary based upon business requirements, or in some cases, a particular vendor may have a stronger presence in a given environment, but on the whole, the deployed technology and challenges are very similar. • Nearly 80 percent of the companies have multi-site data processing environments. • Nearly 80 percent of the companies are at various stages of storage consolidation.

White Paper

3.1 Storage Technology Segments Storage technology deployment and its importance to the data center aligned with general market trends for each of the storage technology segments. • Storage subsystems, by default, are the most important segment as they provide the backbone infrastructure, storage capacity, reliability, availability, performance, and connectivity. • Two segments, storage areas networks (SANs) and backup/recovery (BR), were rated important by more than 75 percent of the storage professionals. • Remote replication was considered important by 50–75 percent of storage professionals • NAS and local replication are considered important by 25–50 percent of the professionals • CAS, IP-SAN, and emerging technologies are considered important by 10–25 percent of the professionals. Each of the technology segments is unique, bringing its own specific business or operational values. For example, SAN and NAS provide connectivity options with unique functionality, while BR and replication technologies provide options for information protection against planned and unplanned outages.

• Nearly 45 percent of the companies have 100 TB or more usable storage to manage. • Average installed usable capacity is approximately 222 TB. Over 1PB 15%

Over 1PB 15%

500TB-1PB 10%

500TB-1PB 10%

Up to 100TB 55% 100-500TB 20%

Figure 3 – Distribution of multi-site data processing environments

Up to 100TB 55% 100-500TB 20%

Figure 4 – Distribution of storage capacity across represented companies

(Number of data center/processing facilities across represented companies)

©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

6

1-800-843-8733 • www.learningtree.ca

80% 60% 40% 20% 0%

SAN

4. Formalized Storage Groups

Job titles and descriptions of dedicated storage professionals are evolving. The following are the most common job functions being deployed by the studied organizations:

Backup/ Recovery

Remote Repl.

NAS

Local Repl.

CAS

IP-SAN

Figure 5 – Storage technology segments and their relative importance

100% 80% % Respondents

Storage infrastructure is mission-critical and nearly 40 percent of infrastructure budgets is allocated to storage-related products and services. A well-structured storage group of highly skilled professionals is critical to building and maintaining high-performance, highly available storage infrastructures.

White Paper

100%

% Respondents

These technology segments (Figures 5 and 6) are at various stages of evolution and maturity. Each is considered sophisticated and complex, and each requires unique skills to assess, plan, design, deploy, and manage them effectively. Deploying specialized experts within the teams, dedicated to their specialty segments, is the most effective way to manage such diverse technology.

LEARNING TREE INTERNATIONAL

60% 40% 20% 0%

SAN

• Storage Manager

Manager of the formalized storage team or used inter changeably for Storage Administrator

• Storage Administrator

Responsible for day-to-day administration, provisioning, configuration management, monitoring, availability Storage Managers management, etc.

• Backup and Recovery Administrator

Responsible for day-to-day backup and recovery-related BR Administrators operations

• Storage Architect

Responsible for capacity BC Adminstrators planning, technology planning/design, and process Others management

Backup/ Recovery

NAS

Replication

DAS

IP-SAN

CAS

Figure 6 – Most common Storage technology segments implemented

Storage Administrators

Storage Architects

• Disaster Recovery Responsible for disaster recovery, Administrator or backup and recovery, planning, Business Continuity implementation and management

©2007 Learning Tree International. All Rights Reserved.

0

5%

10%

15%

20%

25%

30%

35%

40%

Figure 7 – Distribution of storage-related functions across 660 respondents

Managing Storage: Trends, Challenges, and Options

7

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

White Paper

4.1 Responsibilities Storage groups are responsible for the overall planning, design, implementation, monitoring, managing, testing, and operating all components of the infrastructure. Interactions with IT and storage managers and professionals resulted in the list of activities/tasks for which they are responsible (Table 3).

The list includes various job functions, including storage administration, architects, DR admin., BR admin., etc. Percent time captured for each of the activities highlights the effort involved and possible importance of the tasks. This list could be used as a tool to define responsibilities of the storage group and individuals.

Storage Group—Tasks & Responsibilities

% Time Spent

• Design and/or participate in design of storage infrastructure

12.3%

• Troubleshooting

11.3%

• Managing the implementation of storage infrastructure

10.7%

• Backup and recovery of information/data

9.9%

• Integration of the storage infrastructure, databases, and applications

9.9%

• Provisioning of storage infrastructure

8.6%

• Monitoring of storage infrastructure

7.2%

• Storage capacity planning

5.4%

• Evaluating storage technologies from different vendors

4.8%

• Other storage-related activities

3.9%

• Monitoring of local and/or remote replication data

3.0%

• Storage infrastructure reporting

2.7%

• Educating non-storage functions (DBAs, Network Admins., etc.) on storage technology

2.7%

• Participating in IT disaster recovery exercise or drill

2.4%

• Developing and maintaining storage service-level agreements

2.2%

• Designing and managing storage and information security

1.7%

• Defining and implementing archival requirements

1.4%

Table 3 – Typical tasks and responsibilities of storage teams and percent of time spent over past 12 months

©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

8

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

Another equally important dimension of these responsibilities is their alignment to different storage technology segments. Skills and processes are required to manage these tasks against expected expertise inone or more assigned “specialty” or storage technology segments.

The ratio of installed capacity to the number of professionals in the storage team is high at lower capacities and it reduces as the capacity increases. If we count 100 percent dedicated storage professionals (if two individuals are spending 50 percent of their time on storage-related activities, they are counted as one professional in this exercise), the current ratio at 100 TB is 1:20 (one professional for every 20 TB installed). In other words, five fulltime, dedicated professionals are managing a storage pool of 100 TB and its associated applications.

% Time invested in last 12 months

Figure 8 illustrates the percent of time spent in the last 12 months by key technology segments implemented. 40%

20%

0%

SAN

Backup/ Recovery

Storage Subsystems

NAS

Remote Repli.

Local Repli.

CAS

IP-SAN

Figure 8 – Percent of time spent by storage professionals by storage technology segment (last 12 months)

The ratio reached 1:40 at 500 TB, where approx. 12–13 professionals are managing 500 TB. In larger storage infrastructures, the ratio continues to reduce. Typically, 17 professionals are managing 1 PB of storage (ratio nearly 1:60).

4.3 Storage Group Skills and Performance

4.2 Storage Group Size The storage group consists of multiple roles that include storage architects, managers, and administrators. We continue to find a strong correlation between the number of professionals engaged in storage-related activities and installed storage capacity. Installed Usable Storage Capacity (TB)

White Paper

1600 1400 1200 1000 800

Analysis of IT and storage managers’ assessment of skill levels leads to the conclusion that about 35 percent of their teams are properly skilled to carry out their responsibilities, whereas the remaining nearly two-thirds of their teams require additional skills, knowledge, and development. This is a key challenge for storage managers because it underscores the very real skills gap in their teams. Sub-optimal skills yield sub-optimal storage deployment. On the other hand, a well-skilled team will lead to higher productivity, better deployment and management of technology, and optimization of the number of professionals required.

600 400 200 0

2

3

4

5

12

17

25

# Professionals dedicated to managing storage infrastructure

Figure 9 – Number of storage professionals vs. storage capacity they manage

©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

9

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

Figure 10 below illustrates the overall rating of the storage teams against the identified tasks and responsibilities (Table 3). Strong, moderate, and weak bars indicate the

White Paper

level of expertise within the overall storage team in the represented companies.

Design Storage Infrastructure Manage Implementations Backup/Recovery Integration with Applications Provisioning Monitoring Capacity Planning Vendor Assessments Replication Reporting DR Maintain SLAs Security Archival 0%

20% Strong

40%

60%

Moderate

80%

100%

Weak

Figure 10 – Ability to execute tasks – skill levels of storage professionals to carry out their tasks and activities

SAN B/R Subsystems NAS Remote Repl. Local Repl. CAS IP SAN 0%

10%

20%

30% Strong

40%

50% Moderate

60%

70%

80%

90%

100%

Weak

Figure 11 – Competence by storage technology segments

Figure 11 maps skill sets of the storage teams against the important technology segments. Skill levels of the teams in SAN, backup/recovery, and storage subsystems are rated high, while skills in NAS, remote replication, local replication, etc. are rated low. A correlation between ability to execute tasks (as shown in Figure 10) and competence

©2007 Learning Tree International. All Rights Reserved.

in relevant technology segment (from Figure 11) will paint a clear picture of the effective competence of the storage group. Detailed assessment of each individual within the group is required to ascertain strengths and weaknesses for each task and related technology segment.

Managing Storage: Trends, Challenges, and Options

10

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

White Paper

4.4 Sources for Hiring and Development The most significant challenge faced by IT and storage managers is the shortage of skilled storage professionals in the marketplace. In fact, lack of skilled storage professionals is the most serious industry challenge. Considering the aggressive hiring requirements and plans,

the lack of skilled resources becomes a serious bottleneck. Figure 12 highlights the level of hiring requirements across the industry. The hiring plans indicate a growth of two to three times the number of existing staff are required to be hired, trained, and deployed.

203%

Storage Managers 153%

Storage Administrators Storage Architects

88%

BC Adminstrators

103%

% Growth in Staffing Requirements

126%

BR Administrators 415%

Others 0

50

100

150

200

250

Current 300

350

400

To Hire 450

500

Number of People

Figure 12 – Hiring requirements for next 12 months

Figure 13 shows the preferred hiring options. The majority of managers prefer to hire experienced professionals to reduce the learning period and reduce risks associated with

hiring new employees. The next best alternative is to hire well-trained and certified individuals.

Hire Experienced Hire Certified Internal Appointment Engage Consultants Hire College Graduate % of Managers

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 13 – Ability to execute tasks – skill levels of storage professionals to carry out their tasks and activities

©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

11

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

With the shortage of skilled manpower in the industry— capable, experienced, skilled individuals are usually not available for hiring. Major factors for this skills shortage include lack of storage technology education in the marketplace and in academia. EMC has taken the lead and successfully introduced storage technology curriculum (and certification) in several universities as well as in the open market via public classes. A lot more needs to be done to convert this industry-wide bottleneck into lucrative employment opportunities for aspiring professionals. Given that there are very limited numbers of certified or well-skilled storage professionals in the market, managers frequently resort to internal recruitment. Often the internal recruitment involves moving an existing valuable employee who has a different expertise (such as operating systems, databases, etc.), but has very limited knowledge about storage technology.

White Paper

On-the-job-training, technology vendor training, and self-development by reading manuals are preferred sources of storage training and development, followed by training for certifications and training provided by independent IT training companies. On-the-job training, technology vendor training, and self-development by reading manuals typically cover usage and management of products and technology that is either already implemented or is in the process of being implemented. In addition, there is a need for wider and deeper training focusing on underlying technology concepts, planning, designing and managing. This will enable the storage professionals to independently and more-efficiently design and deploy storage infrastructures fully leveraging the capabilities of all applicable storage technology segments.

On-the-job Training Vendor Training Self Development Certification Training IT Training Companies In-house Training % of Managers

0%

10%

20%

30%

40%

50%

60%

Figure 14 – Most-trusted training sources for development of storage skills

©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

12

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

4.5 Storage Group Skills Model Another important aspect to consider is breadth and depth of knowledge and skills required to perform the storage-related functions effectively. There is a need for a well-defined skills model which can be applied to both development and deployment of expertise in the group. At the very least, three distinct requirements can be identified (represented as Skills Pyramid in Figure 15). Foundations: Required for all members of the team. Strong understanding of underlying technical concepts across all storage technology segments is a must to be able to: 1. Fully understand products and technology in each segment; 2. Design and manage end-to-end lifecycle of information/data from creation to archiving; and 3. Make accurate technology decisions while designing information infrastructure for critical processing environments.

White Paper

Specialization: Advancements in technology and the rapid introduction of highly sophisticated solutions have made it nearly impossible for “everyone in the team to be expert at everything.”The number of individuals and their specialties can be assigned based upon the assignment requirements (such as storage administration and management or planning and designing) and technology deployed in the infrastructure (storage subsystems, SAN, NAS, CAS, replication, backup/recovery, etc.). Formal specialization assignments also will help address the development needs for nearly two-thirds of the existing workforce. Expertise Development: Depending upon deployed technology and application environments, a number of experts may be required in the storage group. Two distinct focus areas can be identified for expertise development: • Deeper knowledge of deployed products and technology will help maximize performance and availability. • Ability to integrate technology with applications (databases, e-mail systems, etc.) will help deploy well integrated solutions.

- Expert level knowledge to maximize performance and availability - Application integrated storage infrastructure

- Align to assignments and responsibilities - In-depth skills in selected technology segment(s) - Technology concepts & principles - All storage technology segments

Figure 15 – Storage Group Skills Pyramid

©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

13

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

White Paper

5. Recommendations and Conclusions From the perspective of data availability and protection, information storage infrastructure is the most-critical component of an overall IT infrastructure. It plays a critical role in making applications work efficiently, both locally and across multiple sites. With the increasing complexity and criticality of storage, highly skilled and focused \storage groups are as mission-critical as the technology being deployed. This study underscores a widening knowledge and skill gap in this mission-critical industry. A very aggressive hiring requirement is possibly the most important challenge faced by the managers today, which becomes even more challenging considering the shortage of experienced or certified professionals. Nearly two-thirds of the storage professionals employed today require additional knowledge and skills to perform their responsibilities efficiently. This is an important revelation. Due to the lack of comprehensive storage technology education in the industry, most of the currently deployed professionals have relied on on-the-job training, vendor product training and self-development. Though probably adequate for day-to-day administration, however, the ability to make informed strategic decisions and to proactively plan, design, and man-age storage infra-

©2007 Learning Tree International. All Rights Reserved.

structure is hampered by a lackof broad and deep knowledge. Well-constructed, comprehensive, and strategic plans must be efficiently implemented to meet the challenges of managing multi-site, multi-vendor environments. • Companies without formal and focused storage management groups must evaluate this mission-critical requirement. • Companies with dedicated storage teams must carefully analyze skills requirements and current skill levels in their teams. • Companies must develop specialized experts in each of the storage technology segments they have deployed. • Storage technology vendors should develop knowledge and skills in the industry when they introduce new technologies. • Leading universities, colleges, and training providers must include storage technology courses in their curricula to offer their graduates career opportunities in this high growth industry. The next generation of IT professionals, or anyone looking for a different career path, has a great opportunity to learn the skills and meet the demands in this high-growth, dynamic environment.

Managing Storage: Trends, Challenges, and Options

14

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

White Paper

6. EMC’s Response and Initiatives EMC Education Services conducted this study to identify and address challenges faced by managers in the storage industry.

All of the above education solutions are available globally via EMC Education Services to EMC customers, partners, and employees.

The following key initiatives offer options for storage managers and professionals to acquire or improve their skills to benefit their organizations:

• ‘Open’ Storage Technology Curriculum

In an attempt to help address the widening knowledge gap in the industry, the following exclusive programs have been introduced which enable non-EMC users as well as university students to take advantage of ‘open’ storage technology curriculum and to build a successful career in this high-growth industry.

– Unique offering in the industry; leads with concepts and principles

EMC Academic Alliance Program

Education Solutions

– Covers all segments of information storage and management technology – Adapted by several universities – Public classes by independent training providers for non-EMC users

• ‘Open’ Storage Technology Curriculum for students in colleges and universities, targeted to help build a highly skilled pool of future storage managers and professionals.

• EMC Technology-Specific Learning Paths

• Introduced in mid-2006, the program has helped establish alliances with a large number of universities in several countries.

– Help leverage extensive capabilities of EMC technology and solutions

EMC Learning Partner Program

– Comprehensive coverage for all segments of EMC technology – Prepare for EMC Proven Professional Certification • EMC Proven Professional Certification Program – Formal validation and recognition – Option of ‘Open’ and/or more than 10 EMC technology specialties

‘Open’ Storage Technology Curriculum, offered by leading, independent IT training companies, designed to build or improve storage technology skills leading to better design and management of efficient storage infrastructures. For more information on the programs, offerings, alliances, and partnerships, visit www.EMC.com/training

– Exclusive Knowledge Maintenance feature

©2007 Learning Tree International. All Rights Reserved.

Managing Storage: Trends, Challenges, and Options

15

1-800-843-8733 • www.learningtree.ca

LEARNING TREE INTERNATIONAL

About Learning Tree International

About the Author

Learning Tree International is a leading worldwide provider of vendor-independent training to managers and IT professionals in business and government organizations. Since 1974, over 1,700, 000 course participants from over 13,000 organizations worldwide have enhanced their skills and extended their knowledge under the guidance of expert instructors with realworld experience. Learning Tree develops, markets and delivers a broad, proprietary library of instructor-led courses focused on the latest information technologies, management practices and key business skills.

Alok Shrivastava

Learning Tree International annually trains over 87,000 professionals in its Education Centers around the world. Learning Tree also provides training in a number of additional cities and on site at customer locations in 26 countries. For more information about Learning Tree products and services, call 1-800-THE-TREE (1-800-843-8733), or visit our Web site at www.learningtree.ca

Atlanta

Los Angeles

Boston

Chicago

Washington, DC

New York City

Toronto

London

Paris

Ottawa

Stockholm

Tokyo

Senior Director, Education Services EMC Global Services EMC Corporation [email protected]

Alok Shrivastava is responsible for technology education, certification, and programs within EMC Education Services. Key areas of his responsibility include technical training and field readiness, EMC Proven Professional Certification, internal communications and program management, new product readiness, Storage Technologist “Open”Training and Certification, EMC Learning Partner program, and the EMC Academic Alliance program. Prior to joining the EMC Education Services team in 2003, Mr. Shrivastava was responsible for building and leading a strong sales engineering team for the EMC Asia-Pacific/Japan region. In his nearly 25-year professional career, he has been an application developer, storage manager, systems manager, preand post-sales consultant, sales engineering manager, and director of the sales engineering function at the regional level.

About EMC Corporation EMC Corporation is a world leader in systems, software services, and solutions for building and managing intelligent, flexible, and secure information infrastructures. EMC enables organizations to maximize the value of their information assets by implementing and accelerating information lifecycle management (ILM) strategies.

©2007 Learning Tree International. All Rights Reserved. WPEMC 0711CN

White Paper

Learning Tree is an EMC Proven Professional Learning Partner. The Learning Tree Course, Storage Technology Foundations, developed in conjunction with EMC Corporation, leads to EMC Proven Professional“Storage Technologist” Associate Level Certification (EMCPA).

Managing Storage: Trends, Challenges, and Options

16