Managing Interpersonal Relationships

IMPROVING INTERPERSONAL EFFECTIVENESS

PROF LEENA CHATTERJEE

INTERPERSONAL SKILLS • UNDERSTANDING AND MANAGING RELATIONSHIPS • INTERPERSONAL COMMUNICATION • INFLUENCING SKILLS • MANAGING CONFLICTS/ NEGOTIATIONS • MANAGING TEAMS

INTERPERSONAL COMMUNICATION (J.R. Gibbs) DEFENSIVE COMMUNICATION 3. EVALUATION 4. CONTROL 5. STRATEGY 6. SUPERIORITY 7. NEUTRALITY 8. CERTAINITY

SUPPORTIVE COMMUNICATION • DESCRIPTION • PROBLEM-SOLVING • SPONTANIETY • EQUALITY • EMPATHY • PROVISIONALISM

EFFECTIVE INTERPERSONAL COMMUNICATION • Clear objectives • Share / clarify objectives • Clarity of expression • Avoid hidden agendas • Direct communication preferable • Understanding others – empathy

• Listening Skills • Ability to give and receive feed-back • Managing emotions • Positive attitude toward others (willingness to build trust and openness) • Positive self concept

JOHARI WINDOW JOSEPH LUFT & HARRY INGRAM GET FEEDBACK KNOWN TO SELF

D I S C L O S U R E

KNOWN TO OTHERS

UNKNOWN TO OTHERS

OPEN SELF

UNKNOWN TO SELF

BLIND SELF

HIDDEN UNKNOWN SELF SELF

BENEFITS OF GIVING FEEDBACK • • • • •

IT REDUCES UNCERTAINTY IT HELPS SOLVE PROBLEMS IT BUILDS TRUST IT STRENGTHENS RELATIONSHIPS IT IMPROVES WORK QUALITY

GIVING FEEDBACK • BE DESCRIPTIVE, NOT EVALUATIVE • FEEDBACK SHOULD BE SPECIFIC • FOCUS ON THE BEHAVIOUR NOT THE PERSON • FEEDBACK SHOULD BE TIMELY • FEEDBACK MUST BE ONGOING • FEEDBACK MUST BE INTENDED TO HELP

RECEIVING FEEDBACK • AVOID QUICK ACCEPTANCE OR DENIAL/ USE OF HUMOUR • BE OPEN TO FEEDBACK • DO NOT BE DEFENSIVE/ TRUST INTENT • GET AS MUCH INFORMATION AS POSSIBLE • GIVE FEEDBACK SERIOUS CONSIDERATION