Managing Difficult Employees

In In--House Program :

Managing Difficult Employees Pusat Latihan Kepimpinan Profesional Sdn Bhd

Program Objective

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Identify causes of problem employees and the effect they can have in an organization; Identify the types of problem employees and how you can handle them What is insubordination, types of insubordination and handling insubordination. Factors to consider when determining discipline and general guidelines when imposing oral or written warnings. Ways of dealing with difficult employees - Communicate clearly and effectively, both verbally and nonverbally; improve your listening skills; communicate with difficult supervisors and co-workers Identify the focus of feedback, and give and receive feedback effectively; Identify conflict resolution styles; resolve workplace conflicts using the 6-step process Identify our own weaknesses and strengths when dealing with difficult employees. Some of the management do’s and don’ts to create harmony in the workplace

Trainer Profile RAIS RAJAN holds an MBA (Merit) from University of Bath, UK, a Bachelors Degree with Distinction in Business Administration from RMIT University, Australia and a Diploma in Banking & Finance from Institute Bank-Bank Malaysia. Rais Rajan is a management consultant and a certified corporate trainer. He specializes in the areas of Strategic Direction, Performance Management, Balance Scorecard, Management, Leadership and various soft skills. He has more than 15 years of experience in the education, HR and training industry. He has lectured and offered training in leading institutions and multinational organizations. To date he has personally delivered more than 400 training programs (ranging from Strategic Direction workshop to Clerical skills) with participants comprising CEO’s, senior managers, executives, right down to clerical and support staffs.