Management Pub Licensee Cv

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Ivor Goodone

CV

Address Line 1 Address Line 2 Tyne and Wear Post Code Telephone: 0191 123456. Mobile: 07712 123456. Email: [email protected]

GENERAL MANAGEMENT / RETAIL / LICENSEE  Public Bar – Hospitality Management – Quality Assurance 

Possessing a wealth of experience Public House Management and a proven ability in achieving company targets and developing new and repeat business. Believing that good team leadership and a hands-on approach to management brings increased standards and profits whilst maintaining a welcoming atmosphere and a high quality of entertainment. Now looking for a similar public house management position and returning to the Glasgow area. _________________________________________________________________________________________________________________

AREAS OF EXPERTISE     

General management Business development Promotions / sales initiatives Cellar management Problem solving

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Team leadership License / employment laws Staff training and development Recruitment / inductions Financial / budget / P&L control

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Customer service Stock control Security Health & Safety Change management

PROFESSIONAL DEVELOPMENT National Licensee’s HNC Craft Trainer Quality Certificate IGS Various courses:

Certificate

1999

Business Administration

1995

Award

1989

High Quality Cellar Management

2000

Travel Inn Training Certificate – System Training

2001

Licensed to Trade (5 days), Handling Customer Complaints, Welcome Host (customer service).

PROFESSIONAL EXPERIENCE

AND

ACHIEVEMENTS

GENERAL MANAGER

Sep 04 – Present Askley Arms (Brewers Fare – Whitbread Plc), Liverpool General Management responsibilities for the whole business. Very much a hands-on operation in a very busy public house, (employing, training and supervising over 30 bar staff (capacity 400). Ensuring a high standard of food preparation, presentation and menu planning whilst maintaining a high standard of health and hygiene. (Turning over approx. £1 Million p.a.).  Turned around this failing business by enhancing the reputation, service and quality standards.  Developed the family food franchise to include catering for families and special occasions, the public bar and live entertainment.  Decreased all stock losses and reduced almost all cash losses since takeover.  Constantly achieved annual growth in profit by implementing promotional activities and encouraging sales productivity from staff. Trained staff to NVQ recognition.  Decreased all stock losses and reduced all cash losses since takeover.  Increased repeat business, increased sales through customer loyalty by organising and hosting promotional nights.  Controlled staff bonus and incentive system that saved considerable stock losses. _________________________________________________________________________________________________________________

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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED)

GENERAL MANAGER

Oct 03 – Aug 04 The Hendny Swan, Devon A large adult dining restaurant and bar (200 covers) with a split of 70/30 food/liquor and an annual budget in excess of £1 Million.  Quickly re-enhanced the unit’s reputation within the local area.  Improved food quality and service standards.  Evaluated training programmes for staff such as customer service and salesmanship.  Delivered new training solutions that met the needs of the business and the people.  Follow-up concluded, improved budgets, increased profits and improved staff morale.

Scottish & Newcastle Retail

GENERAL MANAGER AND LICENSEE

Aug 00 – Sep 03

The Heathmore Park, Premier Lodge and Denespreads ~ Restaurant, Leicester (Apr 03 – Oct 03) Responsible for managing this large family dining establishment with a 72-bedroom Premier Lodge with an annual turnover in excess of £ 1.8 Million and over 60 staff.  Gained a 95% increase after 3 only weeks on the EHO report (47% on appointment).  Increased Mystery Guest scores - 96% for restaurant and bar, 95% for Premier Lodge.  Greatly enhanced the unit’s reputation as a business and family venue.  Optimized food and liquor stock and significantly reduced wastage.  Developed general improvements in customer service, food and staff morale.  Wrote customer service training manual. The Ferriesboot Inn, Nottingham (Jan 01 - Apr 03) Responsible for this large family restaurant with an annual turnover in excess of £1 Million.  Achieved business growth and increased year-on-year sales by 15% at Ferry Boat Inn, thereafter 5% sales growth year-on-year and 15% on trading profit growth. The Redbird Hotel, Glasgow (Jul 00 – Jan 01)  Managed this hotel during a very difficult and stressful period when the hotel was put up for sale.  Maintained an extremely low staff turnover.  Planned large functions including weddings for up to 200 guests.

PERSONAL Interests and Pastimes: Mobility: Born:

Golf, ice Hockey, Football and Motor Sports. Full clean driving licence 1973.

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