Management And Decision Making

Chapter 3

MANAGEMENT AND DECISION MAKING Levels of Management Approach Presented by: ARIEL A. CATAPAL MBA, Olivarez College 1st Semester 2009-2010

MANAGERIAL ROLES •Are duties perform by the head of organization. 1. Interpersonal Role 2. Informational Role 3. Decisional Role

INTERPERSONAL ROLES •Are roles that involves people (subordinates and person outside the organization) and other duties that are ceremonial and symbolic in nature. A. Figuredhead Role - The manager represents the organization in all matters of formality. Examples of Identifiable Activities: >Greeting visitors: signing legal documents.

B. Liaison Role -The manager interacts with peers and people outside the organization. Examples of Identifiable Activities: >Acknowledging mail: doing external board work: performing other activities that involve outsiders .

C. Leader Role -

Builds relationships with employees and communicates with, motivates, and coaches them. Examples of Identifiable Activities: >Performing virtually all activities that involves subordinates.

INFORMATIONAL ROLES - The roles of a manager that deal with the gathering and sharing of information about the company. A. Monitor Role -Seeks and receives wide variety of internal and external information to develop thorough understanding of organization and environment. Examples of Identifiable Activities: >Reading periodicals and reports: maintaining personal contacts.

B. Disseminator Role -Transmits information internally that is obtained from either internal or external sources. Examples of Identifiable Activities: >Holding informational meetings: making phone calls to relay information. C. Spokesperson Role -Transmits information to outsiders on organization’s plans, policies, actions, results. Examples of Identifiable Activities: >Holding board meetings: giving information to the media.

DECISIONAL ROLES - A managerial role dealing with how decisions are made and conflicts are resolved. A. Entrepreneur Role - Searches organization and its environment for opportunities and initiates “improvement projects” to bring about changes. Examples of Identifiable Activities: >Organizing strategy and review sessions to develop new programs.

B. Disturbance Handler Role - Responsible for corrective action when organization faces important, unexpected disturbances Examples of Identifiable Activities: >Organizing strategy and review session that involve disturbances and crises.

C. Resource Allocator Role

- Responsible for the allocation of organizational resources of all kinds – making or approving all significant organizational decision.. Examples of Identifiable Activities: >Scheduling: requesting authorization: performing any activity that involves budgeting and the programming of subordinates’ work.

d. Negotiator Role - Responsible for representing the organization at major negotiations. Examples of Identifiable Activities: >Participating in union contract negotiations.

MANAGERIAL STYLES 1. THE COERCIVE - Managerial who uses this is intent on obtaining immediate compliance from employees.

2. THE AUTHORITATIVE - The managers goal here is to provide vision and focused leadership.

3. THE AFFILIATIVE - Manager uses this to promote harmony, cooperation and good feelings among employees.

4. THE DEMOCRATIC - Manager focuses on building group consensus and commitment through group management of the decisionmaking process.

5. THE PACESETTING

- Manager uses this style to focus on accomplishing a great deal of top quality work him-or herself.

6. THE COACHING - Directed towards professional growth of employees.

INFORMATION FOR DECISION-MAKING

1. Defining the Problem 2. Finding the Information 3. Process the Knowledge 4. Making the Decision

The Decision Making Process 1. Define the Problem 2. Identify Available Alternative Solutions to the Problem. 3. Evaluate the Identified Alternatives 4. Make the Decision 5. Implement the Decision 6. Evaluate the Decision

How to evaluate a decision? o o o o o

Timing Your options Evaluate different criteria Efficiency and Effectiveness Making it even better..

THANK YOU!!!