Decision Making

Decision Making SMO Customer Services Monthly Tips

Train Track and Children English

Arabic

Tips of May,2004

Introduction

The story given here is quite interesting and really gives us an insight into DECISION MAKING

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Which one will you choose?

A group of children were playing near two railway tracks, one still in use while the other disused. Only one child played on the disused track, the rest on the operational track.

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Which one will you choose?

The train came, and you were just beside the track interchange. You could make the train change its course to the disused track and saved most of the kids.

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Which one will you choose?

However, that would also mean the lone child playing by the disused track would be sacrificed. Or would you rather let the train go its way? Let's take a pause to think what kind of decision we could make................

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Which one will you choose? Analyse the situation…………. Think and reflect……. Decided your answer !!!! Now … go ahead Next

Which one will you choose?

Most people might choose to divert the course of the train, and sacrifice only one child. To save most of the children at the expense of only one child was rational decision most people would make, morally and emotionally.

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Which one will you choose?

But, have you ever thought that the child choosing to play on the disused track had in fact made the right decision to play at a safe place? Nevertheless, he had to be sacrificed because of his ignorant friends who chose to play where the danger was.

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Which one will you choose? This kind of dilemma happens around us everyday. In the office, community, in politics and especially in a democratic society, the minority is often sacrificed for the interest of the majority, no matter how foolish or ignorant the majority are, and how farsighted and knowledgeable the minority are. Next

Which one will you choose? The child who chose not to play with the rest on the operational track was sidelined. And in the case he was sacrificed, no one would shed a tear for him.

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Which one will you choose? To make the proper decision is not try to change the course of the train because the kids playing on the operational track should have known very well that track was still in use, and that they should have run away if they heard the train's sirens.

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Which one will you choose? If the train was diverted, that lone child would definitely die because he never thought the train could come over to that track! Moreover, that track was not in use probably because it was not safe.

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Which one will you choose? If the train was diverted to the track, we could put the lives of all passengers on board at stake! And in your attempt to save a few kids by sacrificing one child, you might end up sacrificing hundreds of people to save these few kids

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Which one will you choose? While we are all aware that life is full of tough decisions that need to be made, we may not realize that hasty decisions may not always be the right one. "Remember that what's right isn't always popular... and what's popular isn't always right."

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Remember

Everybody makes mistakes; that's why they put erasers on pencils

With the complements of SMO Customer Services

Exit

‫كيف تتخذ قرار حكيما ؟‬ ‫ل و كان هناك مجموع ة م ن الطفال يلعبون بالقرب من‬ ‫مسارين منفصلين لسكة الحديد أحدهما معطل والخر لزال‬ ‫يعم ل ‪ ،‬وكان هناك طف ل واح د يلع ب عل ى المس ار المعطل‬ ‫ومجموع ة اخرى م ن الطفال يلعبون عل ى المس ار الغير‬ ‫معطل ‪،‬‬ ‫وأنت تقف بجوار محول اتجاه القطار‪ ،‬ورأيت الطفال‬ ‫ورأيت القطار قادم وليس امامك ال ثواني وتقرر في مسار‬ ‫يمكنك ان توجه القطار‬ ‫‪Next‬‬

‫كيف تتخذ قرار حكيما ؟‬ ‫فإما تترك القطار يسير كما هو مقرر له ويقتل مجموعة‬ ‫ال طفال أ و تغي ر اتجاه ه ال ى المس ار الخ ر ويقت ل طفل‬ ‫واحد فأيهما تختار ؟‬ ‫ماهي النتائج التي سوف تنعكس على هذا القرار‪..‬؟‬ ‫دعنا نحلل هذا القرار‪.........‬‬

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‫كيف تتخذ قرار حكيما ؟‬ ‫معظمن ا يرى ان ه الفض ل التضحي ة بطف ل واح د خي ر من‬ ‫مجموعة اطفال وهذا على اقل تقدير من الناحية العاطفية‬ ‫فهل ياترى هذا القرار صحيح ؟‬ ‫اولً ‪:‬هل فكرن ا ان الطف ل الذي كان يلع ب عل ى المسار‬ ‫المعطل قد تعمد اللعب هنا حتى يتجنب مخاطر القطار ؟‬

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‫كيف تتخذ قرار حكيما ؟‬ ‫وم ع ذل ك يج ب علي ه ان يكون الضحي ة ف ي مقابل ان‬ ‫الطفال الخرون الذي ن ف ي س نه وه م مس تهترين وغير‬ ‫مبالين واصرو على اللعب في المسار العامل‬ ‫هذه الفكرة مسيطرة علينا في كل يوم في مجتمعاتنا في‬ ‫العم ل ‪ ،‬حت ى ف ي القرارات الس ياسية الديمقراطية ايضاً‬ ‫يضحى بمصالح القلية مقابل الكثرية بغض النظر عن‬ ‫قرار الغلبي ة حت ى ول و كان ت هذه الغلبي ة غبي ة وغير‬ ‫صالحة والقلية هي الصحيحة‬

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‫كيف تتخذ قرار حكيما ؟‬ ‫وهن ا نقول ان القرار الص حيح ان ه لي س م ن العدل تغيير‬ ‫مسار القطار وذلك للسباب التالية ‪:‬‬ ‫ الطفال الذي ن كان يلعبون ف ي مس ار القطار العامل‬‫يعرفون ذل ك وس وف يهربون بمجرد س ماعهم صوت‬ ‫القطار !‬ ‫ ول و ان ه ت م تغيي ر مس ار القطار فان الطفل الذي كان‬‫يعم ل ف ي المس ار المعط ل س وف يموت بالتأكي د لن ه لن‬ ‫يتحرك من مكانه عندما يسمع صوت القطار لنه يعتقد انه‬ ‫سوف لن يمر القطار بالمسار المعطل كالعادة‬ ‫‪Next‬‬

‫كيف تتخذ قرار حكيما ؟‬

‫ بالضافة انه من المحتمل ان المسار المعطل لم يترك هكذا‬‫ال لنه غير آمن وتغيير مسار القطار الي هذا التجاه لن‬ ‫يقتل الطفل فقط بل سوف يؤدي بحياة الركاب الي مخاطر‬ ‫ فبدل م ن انقاذ حياة مجموع ة م ن الطفال فقد يتحول‬‫الم ر قت ل مئات م ن الركاب بالضاف ة ال ي موت الطفل‬ ‫المحقق !!!‬

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‫كيف تتخذ قرار حكيما ؟‬

‫مع علمنا ان حياتنا مليئة بالقرارات الصعبة التي يجب‬ ‫ان نتخذه ا لكنن ا ق د ل ندرك ان القرار المتسرع عادة‬ ‫مايكون غير صائب‬ ‫تذكر ان الصحيح ليس دائماً شائع‬ ‫وأن الشائع ليس دائما صحيح‬ ‫‪Exit‬‬

‫مع تحيات ادارة خدمة العملء ‪SMO‬‬