Madhura

K. Balakrishnan

B-46, Shivdhara Apartment B/h. Heritage Home Thaltej Silej Road, Thaltej Ahmedabad – 380 059. Phone : 079 55430027 Cell # : 9879799442

Equipped with managerial competencies and passion for work, I desire to significantly contribute and add value to the organization and enable it to be among the best.

Strengths & Competencies • • • • • •

Sales and Marketing. Customer Service and Retention. Communication skills and strong people-orientation. Ability to work in critical conditions. Ability to work in automated and computerized office environment. Accommodative personality.

Work experience 1. Senior Manager- Client Relation & Administration with Sodexho Pass Services (I) Pvt. Ltd. [Oct 1998 till date] Sodexho Pass Services India is a subsidiary of Sodexho Alliance, the Euro 11.4 billion French MNC with headquarters in Paris. With operations across 76 countries in 5 continents, Sodexho is World Leader in: Food and Management Services, Service Vouchers & Cards and River & Harbour Cruises. Sodexho Pass has been in India since 1997 and is the leading provider of Meal & Gift Vouchers and a diverse range of Food and Management Services. Position held : Joined as an Sr. Executive Admin & Accounts and thereafter promoted as Asst. Manager Accounts & Administration, Manager – Accounts & Admin, Key Accounts Manager, and recently I have been promoted as a Senior Manager – Client Relation & Administration. Roles and Responsibilities: •

Generating and evaluating new markets for sale of core as well as other services.

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Maintaining customer database software and co-ordination with the front line sales team.

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Analyze market data in order to prepare MIS reports for management actions.

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Maintain strong PR with corporate clients. Travelling through out Gujarat and partially Rajasthan.

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Managing Key Accounts viz. Essar Group, IPCL, Meghmani Group, Banking ICICI, HDFC, Insurance sector HDFC life, Max Life, Tata AIG, Tata Teleservices etc

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Accounts & Co-ordination: Preparing invoices, challans, maintaining cash, bank books, financial transactions, Sales Tax matters, and credit control, budget and cost control branch expenses.

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Handling people development within the organization, which includes recruitment, training, staff allocation, MIS reports and other aspects of human resource management.

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General Administration, which includes travel arrangements, hotel housekeeping, commercial purchases and maintaining of office equipment’s.

booking,

Awards & Appreciations at Sodexho Pass Services (I) Ltd: * Was Awarded MD’s Gold Medal for being No. 1 KAM in India for the Year 2004-05

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Winner of Sodexho High-Flier Sales Contest across the country, wherein I had Number 2 position and was awarded a Six-day All Expense Paid Trip to Mauritius. (August 2005.)

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Was Awarded “Silver Trophy“ for overall outstanding performance during the year 20032004 by Managing Director Mr. Ravi Saxena and Vice President Sales & Marketing Mr. Ashish Talwar.

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Was Awarded “Silver Trophy” for overall outstanding Performance during the year 20022003 by CEO Mr. Ravi Raxena.

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Awarded overall “Outstanding Performance” Trophy for the year 2001-2002 by CEO Mr. Ravi Saxena.

2. Senior Officer – Administration with Anubhav Plantations Ltd [Aug 1997 to Sept. 1998]   

Customer care & Sales Co-ordination: Inter office co-ordination with Sales and Marketing department General office administration including corporate communication and general discipline, recruitment, induction and other personnel activities within the organization.

Received Best Performance Certificate from Anubhav Plantations Ltd for the year 1998. 3. Branch in Charge for DSJ Finance Corporation Ltd [Jan 1995 to July 1997] 

Handled fixed deposit schemes for the company. Developed good contacts with brokers and sub brokers, corporate offices for mobilizing fixed deposits

4. PA to Chief GM of Sterling Gujarat Hospitals Ltd (Apollo Hospital) [Sept 1988 to Dec 1994] 

Responsibilities included fixing appointments, co-ordination with clients, suppliers, consultants, etc and general office administration.

Received Best Performance Award from Sterling Gujarat Hospitals Ltd for the year 1990 1991. 5. Branch In Charge for Indian Transport Industries Pvt. Ltd. [May 1983 to June 1986]

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All personnel and administrative matters of the branch and overall function of marketing, accounts and operation etc.

Computer Proficiency   

Undertook a Professional Computer course titled “Executive Desk” from Academy of Computer Technology Qualification (ACT). Working Knowledge of Windows Operating Systems and MS Office. Comfortable with Internet surfing.

Interests & Hobbies   

Football, Badminton, Chess Traveling Music & Light reading.

Present Salary 

Rs. 4,34,500/-

Academic Qualifications 

Bachelor of Arts from Bhavans College.

Personal Details Date of birth Gender & Marital Status Languages Known

: : :

Male / Married English, Hindi, Tamil, Gujarati, Malayalam