Listening And Feedback1

Introduction. Benefits of listening. Inventory of poor listening habits. Developing good listening habits. Essential skills of active listening. Improving listening habits. Giving and receiving feedback. Guidelines for feedback. When not to give feedback. How to give effective feedback. Knowing how to receive feedback.

What is Listening? •the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention

Poor listening causes disaster. Time wasting mistakes. Central skillInterpersonal relations.

Demonstrates acceptance. Promotes problem solving abilities. Increases speaker’s receptiveness to the thoughts and ideas. Increases the self esteem of other person. Helps overcome self-centeredness. Helps prevent head on emotional collision.

Fast Facts •We listen at 125-250 wpm, think at 1000-3000 wpm •75% of the time we are distracted, preoccupied or forgetful •20% of the time, we remember what we hear •More than 35% of businesses think listening is a top skill for success •Less than 2% of people have had formal education with listening

Preoccupied with talking. Subject Uninteresting. Oversimplifying Answers. Criticizing Speaker’s Delivery. Jumping to conclusion. Getting Overstimulated.

Cont.. Giving wrong meaning to words. Listening only for the facts. Faking attention to the speaker. Emotion laden words- throw off the track. Resisting the temptation to interrupt. Wasting differential between rate of speech and thought.

Stop talking. One conversation at a time. Empathize with the person speaking. Don’t interrupt. Ask questions. Show interest. Give undivided attention. React to ideas- not to the speaker. Listen for what is not said. Listen to how something is said. Share the responsibility for communication.

Percentage of Communication Mode of Communication

Formal Years of Training

Percentage of Time Used

Writing

12 years

9%

Reading

6-8 years

16 %

Speaking

1-2 years

30%

Listening

0-few hours

45%

Paraphrase others as they speak. Reflect feelings. Reflect meanings. Reflect conclusion. Follow through.

Review your listening habits. Recognize undesirable listening habits. Refuse to tolerate undesirable habits. Replace undesirable habits.

Chinese whispers

Acknowledge the need for feedback. Give positive and negative feedback. Understand the context. Provide definitions. Use common language. Don’t assume. Focus on behavior than on people. Know when to give feedback. Know how to give feedback.

Don’t know much about the circumstances Don’t care about the person. Person has no power to change. Low self esteem. To under estimate. Time , Place , Circumstances are not proper.

Be Descriptive. Be Objective. Don’t use labels. Don’t exaggerate. Don’t be judgmental. Speak for yourself. Talk first about yourself. Take issues as statement, not as questions. Encourage people to change. Build trust. Give positive feedback.

Breathe. Listen carefully. Ask question for clarity. Acknowledge the feed back. Acknowledge valid points. Don’t be defensive. Understand other person’s objective. Take time to sort out what you heard.

PRESENTED BY Devina Jayanth. Abhishek kr D Gaurav Kr. Prakash Iyer. Sumit kr Sumit kr. Sarangi