Lion Scrip - Copy.txt

than 2000/-, but did not get the promotion (1 Kama Ayurveda 5 Hydrating Sampler Set ) worth 500/- as stated. I chatted on the day of ordering, and was assured of the promotion (1 Kama Ayurveda 5 Hydrating Sampler Set ). I request that the amount of promotion be credited in my payback account. You are now connected to ARUN SIVA from Amazon.in ARUN SIVA: Hello, My name is Arun, I'll be happy to help you. I am sorry that you have not received the promotion till now. I will take care of this from my end. I don't mean to rush you, but we've been idle for 2 minute. I want to make sure our chat's still connected. If you aren't able to respond in 2 minute, this chat will close. Me: okay Please do the needful ARUN SIVA: Sure, I would like to know more about the cash back which you are expecting. Can you please explain me so that I can check that and do the needful for sure. Me: i was expecting 500/- cashback or the promotion as stated above. The amount of promotion was 500/ARUN SIVA: In this order you have received 10% instant cashback from your bank and Rs. 50 from amazon pay. Me: no there was promotion from Cloudtail, regarding purchase of KAMA AYURVEDA product of more than 2000/- for the promotion of 5 Hydrating Sampler Set ARUN SIVA: Thanks for the information. Me: The product was for 500/so either give the promotion, or the cash back ARUN SIVA: It is perfectly understandable that you�re very upset about what�s happened. Me: the link for the product is https://www.amazon.in/gp/product/B07MPQ...(see full link) this shows the promotion's cost ARUN SIVA: Jitender, To resolve this issue I need to raise a complaint from my end to the cashback team. To resolve this it will take 48 hours of time. Will it be fine for you. Me: I would have expected it faster. Would have been happier if resolution happened earlier ARUN SIVA: Yes, I do understand your expectation. The time frame which I have given is the max. I personally track this for you and get it done soon. I assure you I will take care of this! Me: OKay, I have sent you the product webpage link, and the chat on the day of ordering with Anisha that shows that the order qualifies for the promotion (as the order was placed in the duration of the chat). Rest is your concern. Please send me the chat's transcript. ARUN SIVA: Sure, I will do that. If you have any additional questions, please let me know. Me: no ARUN SIVA: Thank you for contacting Amazon. Please click "End Chat" to end this conversation. Have a great rest of the day! :) Me: but there is an issue your mail is having the std. footer for 50/- cashback that applies for the electronic payment for the order, once it has been delivered my issue is different, so the footer is misleading I want a new mail with a different (or no ) footer, so that for future reference there is no ambiguity So, kindly send a new chat transcript Are we connected? ARUN SIVA: Yes. Can you guide me where its been mentioned as Rs. 50. Me: my second last order is for a book, for which I chatted and got an email from amazon with the same content, as the footer of your mail

ARUN SIVA: I have sent the chat scrip alone without footer. Me: even the order no. is wrong there, your chat transcript's footer has the book's order no. Thanks a lot, bye. I hope I need not chat again for the issue. Are we connected? ARUN SIVA: Yes. Me: Should I leave, or can you offer a solution during the chat. ARUN SIVA: Jitender, I have raise the issue I requested for 48 hours of time. Please click "End Chat" to end this conversation. Me: okay, bye.