Channel Management Decisions: Selecting Training Motivating Evaluating Modifying
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Channel Dynamics: Vertical
Marketing Systems:
Producers, Wholesalers, Retailers etc. acting as a unified system
Horizontal
Marketing Systems
Two or more unrelated companies come together to exploit emerging marketing opportunity
Eg: Banks & Car manufacturers’ tie-ups
Multi
Channel Marketing Systems/Dual Marketing
Firms using two or more marketing channels to reach its customers
Eg: Sale of airline tickets online as well as through agents
2
Channel Conflict These
Unclear areas of work/responsibility Mistrust
To
conflicts arise because:
avoid conflicts:
Encourage “Cooptation” Have Exclusive Dealing Have Exclusive Territories Tying agreements Clear contracts 3
Market Logistics: Planning,
implementing & controlling the physical flow of material & final goods from pt. of origin to pt. of use. Major Market Logistics Decisions:
Order Processing
Real Time Replenishment Batch Method
Warehousing Inventory Management Transportation 4
Inventory Management Concepts Reorder
Point: Based on order & demand forecasts Order Lead Time: Period b/n the date when order is placed & when raw material is available for production Usage Rate: Ave. rate at which raw materials are used for production Safety Stock: Stock maintained as a buffer for unforeseen circumstances 5
Economic Order Quantity: EOQ
is that level of reordering the inventory wherein the overall cost of inventory management is minimized EOQ = √2C D/C o h
Where:
D = Demand per unit time Co = Ordering cost
Ch = Holding cost per unit time
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Warehousing: Warehouse:
Place where goods are kept for a limited time period Two Types of Warehouse:
Storage Warehouse: Relatively long term storage of inventory/raw material Distribution/Transit Warehouse: For temporary storage during transit of inventory
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Functions of a Warehouse: Receiving Storing Packing Marking Shipping Documentation
& Recording
Stock
Mixing Transloading/Cross Docking 8
Wholesalers Vs. Retailers
Wholesalers
B2B Selling Large Transactions Visual Merchandising is not important Location is important keeping tax benefits, other low costs in mind At times, have to give goods on credit to their buyers Retailer oriented promotion
Retailers
B2C Selling Small Transactions Visual Merchandising is important Location is important keeping customer’s accessibility in mind Do not have to give goods on credit Customer oriented promotion 9