Laz Sanchez Resume - Lazaro A. Sanchez - Rf Engineering, Project Manager, Wimax, Wifi

Lazaro A. Sanchez 14060 Biscayne Blvd. Apt. #413 North Miami Beach, FL 33181 • [email protected] • 954-243-5962c

Dear Sir or Madam: The right Telecommunications professional can provide the vision, expertise, and decisive leadership to help guide an organization to achieve significant bottom-line growth. As a seasoned professional in this field, I possess advanced knowledge of telecom technologies, proven management abilities, and a high level of tenacity – just the right amount to overcome challenging obstacles and produce outstanding results. My dynamic career has provided me with many opportunities to help improve operations for major companies and expand communications capabilities into new regions, countries, and parts of the U.S. For example, I led a mission-critical effort that established communications for rescue teams, FEMA, the Red Cross, and citizens after Hurricane Katrina. Under my leadership, approximately 120 miles of wireless (WiFi) telecom technologies were implemented in a period of three weeks. I am a diversified and success-driven telecommunications professional, my expertise encompasses system infrastructure design, integration, and convergence, business analysis and process redesign, quality and performance improvement, and customer service strategy. Through my keen insights and commitment to cost-effective operations, I have both helped save many millions of dollars and helped produce dramatic revenue growth. I am confident in my ability to serve as a key player on your team and a vision-driven telecommunications professional on your staff. My qualifications are summarized on the résumé enclosed for your review. This document illustrates a few highlights of my career; however, an inperson interview will provide an opportunity for us to discuss your needs and my potential contributions in greater detail. Thank you in advance for reviewing my credentials, I look forward to any opportunity where I can prove myself to you and your team. Sincerely, Lazaro A. Sanchez Telecommunications Professional BS, ISM

Lazaro A. Sanchez 14060 BISCAYNE BLVD. APT. #413 NORTH MIAMI BEACH, FL 33181 •

[email protected]

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• 954-243-5962C

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IT TELECOMMUNICATIONS Visionary Leadership

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Technical Excellence

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Innovation & Execution

Highly accomplished professional with expertise developing, enhancing, and managing telecommunications operations to produce world-class solutions on a vast enterprise-wide scale. Innovative and tenacious leader with the ability to take calculated risks to improve quality, performance, and the bottom line. Proven ability to conceive, plan, develop, and execute major projects that directly impact profitability and success. Exceptional knowledge of the industry obtained through hands-on experience and a passion for innovation and results. Excellent communicator; fluent in English and Spanish. CORE COMPETENCIES • • • • • •

Business & Telecom Strategy & Execution Process Redesign & Change Management Multi-site Nortel PBX Technology Operations Call Center Design and Implementation Ongoing Support Specialist – Help Desk Fixed and Meshed WiFi design

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Team Building & Results-driven Leadership Budgeting, Forecasting & Cost Containment Expanding Technology & Business Operations Delivering Quality & Service Excellence Disaster Recovery & Crisis Management High Level Network design

PROFESSIONAL EXPERIENCE Freelance Contract and Piece Work 6/2006-Present Telecommunications Consultant / Analyst / RF Technician / Site Acquisition/ PM *Currently under contract in South Florida, working for Sling Broadband LLC at the capacity of “Wireless Operations Director”. • Contracting to Sling Broadband. My current duties consist of complete design and implementation of urban 802.11a and 802.16D/E, Rural WiMAX designs as per USDA and RUS standards for Federal assistance. Placing Sling on the road to switching platforms from unlicensed 802.11AB to FCC licensed frequencies, WiFi, WiMax, PtP and PtMP RF design and engineering, drafting documentation in a database of all radio performance metrics. E.g. SQL Database of all radio RSSI, link signal strengths, noise floor metrics, signal to noise ratios, radio operating temperatures, min/max bps on wireless interfaces, etc. Training technicians, streamlining processes and procedures, implementation and installation methodologies, disaster recovery, back-bone upgrade (licensed), service and support. • Continued consulting, engineering, and support to wireless radio manufacturers, national and international WISP’s, Carriers, and Last Mile providers. • Implemented the final design of the Orlando, FL downtown WiFi project for SkyPilot Networks. I installed and fine tuned the 120+ dual-band wireless mesh radios, installed backhaul units and multiple ingress and egress gateway locations. This project was for Smart City Telecom under direct contract of the radio manufacturer SkyPilot Networks. • Prior to that I did a 6-month contract in Maine – The contract was integrating a disparate Nortel, Cisco, and Avaya environment across WAN MPLS, PRI, and Internet. This was a VXML integration with the website portals for the insurance companies. Second phase was the decommissioning of the proprietary disparate VMail systems. This project was under contract, however the end client was Unum Provident Insurance Company in Main …continued…

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and offices in Boston, California, Tennessee, and South Carolina. This project was specifically to integrate the disparate voice and data communications of three different Insurance companies after acquisitions and mergers. The main voice focus was to redefined the call center operations by streamlining IVR and web interfaces with cradleto-grave monitoring of the call. This was achieved with a Cisco IPCC and Call Manager at the integration core.

PRESIDION SOLUTIONS, INC. / INFORMATION SYSTEMS, INC. (ISI) – Jupiter and Orlando, FL Telecommunications Manager, ISI (company acquired by Holdings Firm)

6/2004-6/2006

Provide superior leadership and a commitment to both profitability and technical excellence by serving on a special assignment for ISI, a newly formed division of Presidion Solutions, Inc. Planned and lead efforts to establish reliable communications for areas ravaged by Hurricane Katrina while overseeing network communications platforms, call centers, and equipment for other major projects. Coordinated with Rescue International to secure funding and rooftops, tower space, and property in extremely damaged, resource-deprived locations. Provided hands-on assistance for technical and humanitarian missions. Assembled and directed the Disaster Recovery Task Force. Key Achievements: 

Successfully deployed 120+ miles of fixed and mesh licensed and unlicensed wireless technology and equipment within three weeks to create lines of communication for senior professionals, law enforcement officials, and displaced citizens through out the greater New Orleans area. 2.4GHz, 5.8GHz, 900 MHz, and licensed frequencies were used in a hybrid deployment.

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Secured locations with a ubiquitous blanket of communications for users such as FEMA, Homeland Security, U.S. Military, New Orleans Police Department, First Baptist Church of Slidell (tent city), P&G Folgers Plant (trailer city), and relief personnel from the Red Cross and Salvation Army.

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Demonstrated expertise in multiple simultaneous roles including the implementation and ongoing daily operations of a global multi-site Cisco LAN/MAN/WAN network leveraging VoIP off of a Nortel Networks 61c and Call Pilot VM platform which ultimately converged voice/data/video services. This deployment was implemented over a MPLS primary, and Internet VPN secondary network that spans the continental U.S., U.K. and Hong Kong. All leveraging MCI COLO facilities. With the introduction of CRM, CTI, and Symposium Call Center capabilities; a project with an ROI of >$3 million and a now scalable anticipated growth rate of 300% in the next 18 months, which will introduce further voice, video, and data convergence throughout the globalization of the enterprise.

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Managed P&L for my department with a CAPEX budget in excess of $5 million and an OPEX budget just under those figures.

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Introduced video conferencing and collaboration with Polycom MGCs and plasma monitors.

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Introduced NICE call recording for quality assurance and Legal Department applications.

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Introduced Telecom Help Desk support accountability for all Call Center desktops, CTI servers, Symposium ACD servers, media servers, IVR servers, and special deployments of SOHO VPN / VoIP / converged services to the desktops.

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Telecommunications Manager , Presidion Solutions, Inc. (6/2004-06/2005) Develop telecommunications strategies and manage design, implementation, and ongoing support of all Cisco, Avaya and Nortel 11 and 61c PBXs providing VoIP, Symposium ACD Call Centers, Call Pilot and Meridian Mail VM platforms, fixed WiFi, and Cisco WAN and IPCC infrastructure for the enterprise. Maintain budgeting and ROI accountability of a 2.6 million dollar CAPEX and a 1.2 million dollar OPEX. Oversee fire-suppression and server room layout decisions. Enhance performance and security of Cisco network systems and NMS-IDS equipment. Managed bandwidth allocations, network management, redundancy, capacity, and vulnerability assessments. Key Achievements: 

Saved $2.4 million through proven cost containment, networking, and decision making skills.

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Introduced a SONET ring at the Jupiter core data center facility.

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Introduced unified messaging, fax-server applications, Symposium ACD, OCR, Oracle and other ODBC database CTI integration for the Call Center.

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Implemented an interactive (CRM) IVR and workforce management platform that reduced over one third the payroll processing weekly man hours by automating the workforce and providing a self service environment. In addition, the same IVR and CRM with only development costs was utilized to automate the payroll deposits data manipulation normally a manual process conducted at remote and regional offices. R.O.I 100% in the first month of operation. Overall implementation CAPEX savings of over $90k for that particular project.

CABLENET COMMUNICATIONS CORP. / ATDN – (ALARIUS-NET 2003-2004) Garland, TX Telecommunications Consultant Provided direct support and introduced new services and technology offerings to 400+ clients. Oversaw vendor and contractor support for PBX projects, Call Center applications, and fixed WiFi design. Determined and addressed the needs of municipal government, law enforcement, healthcare, educational, multi-site business, In/Out-bound call centers, and residential clients. Presented solution-based offerings (900MHz, 2.GHz, and 8xGHz) to drive business and revenue growth in the greater DFW area for private sector and established WISP operators.

PEDIATRIX MEDICAL GROUP, INC. – Sunrise, FL

12/2000-6/2003

Telecommunications Manager / Technician Spearheaded strategies to enhance technical systems and support the bottom-line. Managed the budget and oversaw capital expenses, circuit procurement, technology purchases, and cost containment issues. Maintained accountability for contract negotiations. Implemented call center matrix and design hands-on Cisco, Avaya, and Nortel. Directed special projects from concept through completion. Led efforts to maximize efficiencies, analyze current systems, and improve the telecommunications across the organization. Personally oversaw the daily operations and ongoing support of all voice and data communication platforms across the enterprise. Introduced new process and procedures to increase the level of customer service at the Help Desk, by introducing a telecom knowledge base and additional training for Help Desk personnel by rotation OTJT. Provided trend and cost analysis reports to executive IT staff. Key Achievements:

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Developed a long-term Nortel Networks PBX and Hybrid Key system infrastructure solution with outage notifications, escalated levels of service, and a complete design support infrastructure to achieve the goal of 99% up-time of all systems in the enterprise.

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Streamlined operations and reduced costs by consolidating all carrier and vendor invoicing processes in 30+ U.S. states, Puerto Rico, Argentina, and Mexico.

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Additional streamlining was introduced by implementing a Nortel Call Center that centralized Medical Billing and IT Help Desk Support with escalations.

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Pioneered system analysis, development, and implementation that led to a new complete Cisco WAN leveraging Frame Relay, ATM, Multi-Layered Internet, and local / long distance calling to all regional sites. Complimented billing call center offices, enabling the fast and efficient acquisition integration of Magella Healthcare (in one weekend).

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Led domestic and international negotiations to develop the IS infrastructure and Nortel PBX network in The Caribbean and other global locations, reduce expenses, and improve productivity, introduced fixed wireless.

COMRES, INC –Ft. Lauderdale, FL

4/1999-12/2000

Telecommunications Analyst / Technician Provided Avaya Legend, Magix, G3r PBX, Prologix ECS and BCS PBX, Nortel 11, 61c, 81c PBX installation, maintenance, and support. Provided Call Pilot, Meridian Mail, Octel, and other VM installation and support. Cisco Call Manager integration, Telecommunications analysis, consulting, and support provided for the Wayne Huizinga organizations Waste Management, AutoNation, Blockbuster Video, Nations Rents, Pro-Player Stadium, Extended Stay America, Discovery Zone, The Florida Panthers, and Huizinga Holdings throughout the state of Florida. Supervised operations while functioning as senior consultant and technical advisor for PBX, Call Center design and MACD, cabling, fiber, fixed wireless, and other data solutions. Interacted with Executive teams and all levels of personnel to pinpoint and resolve problems. CLARKE AMERICAN CHECKS / CARADON, INC. – San Antonio, TX

4/1998-7/1998

Telecommunications Analyst / Technician Played an integral role in the design and development of the telecommunications infrastructure for voice and date WAN. Supported a major system upgrade and directed the installation of five remote nodes of the G3 PBX with Audix, CMS and ACD Call Center. Acquired specialty circuits to establish WAN redundancies and improve up-time. Documented all circuits, hardware, and circuits. Position was contracted through Consultis Staffing. INDEPENDENT

TELECOMMUNICATIONS CONSULTING

– ALARIUS-NET

01/1998-Present

Telecommunications Analyst / Technician RF Technology design, implementation, project management, site acquisition, vendor negotiations, municipal liaison, and other wireless technology consulting. Consult with decision makers from client companies and evaluate business practices and needs. Propose and execute high-impact solutions through strategic planning. I address all phases of deployment of pbx, wired and wireless system design and architecture, implementation, administration, and troubleshooting. Manage financial and business development functions. Alarius is a privately owned and operated Technology Consulting Firm specializing in High-Value Strategic Thinking in the Telecommunications Space and currently focusing on the Wireless and Municipal ISP and Co-Operative Realm. •

Fresh corporate direction for maximum value and long-term success

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Innovative business models that enhance profitability and provide competitive advantage Ability to accurately predict trends before competitors Technology advice that leverages vast wireless strategy and telecom design knowledge Wireless specialists with greater commitment to overall industry success Greater expertise in the significant complexities of wireless business and technology Partnered with Telecom Innovators and Service Companies that are established leaders in their realms Independent-Development of unbiased points of view based on the facts and requirements presented-"Making Concepts A Reality" Flexibility in these times of inevitable constant change and dynamic states of flux, globalization, and international competition in this converging industry, Alarius will be prepared to change course and move in the direction of a Client's roadmap.

CREACO / CAT5 CONSULTANTS (PRE- ALARIUS-NET) – San Antonio, TX

2/1992-4/1998

Senior Telecommunications Consultant Directed vision, strategy, and daily operations of a small, dynamic consulting firm that served business and corporate clients. Functioned as a knowledgeable consultant and advisor for voice and data systems, convergence projects, Nortel and Avaya Definity Call Center design, support, and MACD. Installed and maintained fixed wireless access points and antenna. Oversaw bottom-line factors and managed all client development processes. Creaco clients included Gross National Bank, Montgomery Ward Call Center, Sores, and Warehouses, Dee Howard Aircraft, Phone Power and West Telemarketing Call Centers, Elton George Insurance Co. and Blanche Holdings. Technologies used were Avaya and Nortel.

ADDITIONAL EXPERIENCE PRO-TECH COMMUNICATIONS (PRE-ALARIUS-NET) – Hollywood, CA

12/1988-12/1991

Telecommunications Analyst / Technician / Interim Assistant Operations Manager Created a support company for a sizeable call center. Initiated relationships and strategic alliances, developed the operational infrastructure, and hired personnel. Designed and implemented a largescale conferencing rack for 1-800 Party Lines, as well as 1-976 and 1-900 applications off of a Northern Telecom 51 PBX and Meridian Mail. Trained staff members on devices and applications. Maintained detailed documentation. Key Achievements: 

Completely restructured the call center to generate revenues on every call.

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Recognized for outstanding talent and commitment by serving in a 12-month contract that was renewed and extended multiple times.

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EDUCATION

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SKILLS

Bachelor of Science with a focus on Information Systems Management (2005) Alameda College and University

Professional Training and Certifications Esnatech (Certified in Voice Mail and Unified Messaging Systems) ~ Iwatsu (Adix Series and Associated Voice Mail and Peripherals) ~ Automated Electronics Corporation (AEC) Products ~ AT&T Toll Fraud Prevention and Identification ~ Toshiba America (Certified in Strata-e and DK Series Systems) ~ Northern Telecom SL1 and Vantage / Nortel Networks Norstar ~ ITT Telephony Curriculum (401, 501, 601, 512, 584C, and Aries Systems) Selected Technical Proficiencies Cat3, Cat5, Cat6, Wireless Mesh design and implementation, Fixed Wireless design and implementation, Call Center design, VoIP phone and trunk, knowledge of PC Building and Configuration, VoIP Gateway, Remote Access Software and Hardware, Modems and Cabling, Systems Integration and Convergence, LAN / WAN, Voice and Date Network Bandwidth Utilization, Connectivity, Security, and Disaster Recovery Expert-level skills with Northern Telecom, Avaya-Lucent Technologies, Iwatsu, Alvarion, SkyPilot, AirGuard, Motorola and other Systems and Equipment

~ Full list of technical proficiencies will be provided upon request ~

Lazaro (“Laz”) Sanchez 14060 Biscayne Blvd. Apt. #413 North Miami Beach, FL 33181 • [email protected] • 954-243-5962c

TELECOMMUNICATIONS Visionary Leadership

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Operations Excellence

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Innovation & Execution