Langkah Langkah Rca.docx
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LANGKAH-LANGKAH ROOT CAUSE ANALYSIS (RCA)
1.
Identifikasi Insiden yang akan di investigasi
2.
Tentukan Tim Investigator
3.
Kumpulkan data & informasi ⚫ Observasi ⚫ Dokumentasi ⚫ Interview
4.
Petakan Kronologi kejadian ⚫ Narrative Chronology, ⚫ Timeline, ⚫ Tabular Timeline, ⚫ Time Person Grid.
5.
Identifikasi CMP ( Care Management Problem ) ⚫ ( Brainstorming, Brainwriting )
6.
Analisis Informasi ⚫ 5 Why’s, ⚫ FishBone / Analisis Tulang Ikan
7.
Rekomendasi dan Rencana Tindakan
1.
Identifikasi Insiden yang akan di investigasi
2.
Tentukan Tim Investigator
3.
Kumpulkan data & informasi ⚫ Observasi ⚫ Dokumentasi ⚫ Interview
4.
Petakan Kronologi kejadian ⚫ Narrative Chronology, ⚫ Timeline, ⚫ Tabular Timeline, ⚫ Time Person Grid.
5.
Identifikasi CMP ( Care Management Problem ) ⚫ ( Brainstorming, Brainwriting )
6.
Analisis Informasi ⚫ 5 Why’s, ⚫ FishBone / Analisis Tulang Ikan
7.
Rekomendasi dan Rencana Tindakan
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