Labaile
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LaToya Lynn Bailey
1
8336 South Scottsdale Avenue Chicago, Illinois 60652 Home: 773.581.8348 Email: [email protected] Cell: 773.835.0328 ___________________________________________________________________________________________________________
SUMMARY OF QUALIFICATIONS Solutions-oriented and results-driven professional who is in search of a Graduate Assistantship where I can provide excellent technical support, effective communication skills, and project management ability to fulfill the goals of your department.
EDUCATION University of Illinois at Chicago (UIC) Bachelor of Science in Electrical Engineering Engineering Law and Management Certificate Graduation Date: May 09, 2009 Master of Science in Electrical Engineering Graduating May 09, 2011
TECHNICAL EXPERIENCE ∙ ∙ ∙ ∙ ∙ ∙ ∙ ∙
Developed MATLAB programs for processing digital signals and images Familiarity with: C/C++ Programming Utilized Verilog and P-Spice applications to test digital designs of logic gates Knowledgeable in using Oscillators, Spectrum Analyzers, and Function generators Strong knowledge and experience with communications technologies and protocols and their applications Possess excellent written, oral, and customer service skills Set up and observant of systematic documentation and administrative procedures for planning purposes, recording all pre/post-event activities, performance results, and event outcomes. Installed, setup, debugged and maintained computer hardware (e.g. all types of peripherals, hard disks, storage devices, wired/wireless network connectivity hardware, and external device connectivity hardware) and computer software (e.g. operating systems, device drivers, network connectivity products, software and data protection/security products, database)
PROFESSIONAL EXPERIENCE BLACKWELL CONSULTING SERVICES NETWORK TECHNICIAN INTERN
MAY 2008-JULY 2008
Productive member of the E-rate Network field team. The project involved designing, constructing, implementing and testing wired and wireless networks in selected Chicago Public Schools. ∙ Created network riser diagrams ∙ Installing switches and wireless access points in a school ∙ Documentation of the location of every concentrator enclosure and wiring closet with a school on floor plans ∙ Verification of floor plans for completeness and accuracy of room numbers and buildings.
ACADEMIC COMPUTING AND COMMUNICATIONS CENTER CLIENT SERVICES OFFICE JANUARY 2005-MAY 2008 Maintained functionality of UIC computer lab facilities. Tackled help desk duties and provided technical assistance whenever needed ∙ Provided technical troubleshooting of the lab equipment ∙ Documented issues in RT database for reference ∙ Trained individuals on department specific applications
COMCAST CORPORATION TECHNICAL SUPPORT SPECIALIST
FEBRUARY 2006JULY 2006
Supplied general customer support for Comcast Digital Voice and Comcast Internet services and products. Handled difficult customer inquiries and complaints, exhausting resources available before escalating to the appropriate technical groups ∙ Troubleshooting customer premise equipment including personal computers, laptops, modems, routers and software (PC operating systems) to understand source of trouble ∙ Performed help desk functions as appropriate
GENERAL MOTORS CORPORATION PROFESSIONAL INTERNSHIP
MAY 2005-AUGUST 2005
Obtained sufficient knowledge of the plant floor systems being deployed in Wilmington, Delaware. Assisted in the development and deployment of transition-to-operations documentation for Ethernet/IP
∙ ∙ ∙ ∙
Participated in deployment activities as part of the Plant Floor System Deployment Team Maintained open issues list and GMX020 GEP SAT status daily Developed and Presented an end of assignment presentation to corporate managers Involved in project management meetings, traveled up to 3 times a week, and involved in troubleshooting issues
PROFESSIONAL ORGANIZATIONS National Society of Black Engineers Chapter Secretary, 2004-2005 & 2006-2007 Chapter President, 2005-2006 Chapter Membership Chair, 2007-2008 Institute of Electrical and Electronic Engineers Active Member, 2007-2008 Toastmasters International Active Member, 2007-2008
1
8336 South Scottsdale Avenue Chicago, Illinois 60652 Home: 773.581.8348 Email: [email protected] Cell: 773.835.0328 ___________________________________________________________________________________________________________
SUMMARY OF QUALIFICATIONS Solutions-oriented and results-driven professional who is in search of a Graduate Assistantship where I can provide excellent technical support, effective communication skills, and project management ability to fulfill the goals of your department.
EDUCATION University of Illinois at Chicago (UIC) Bachelor of Science in Electrical Engineering Engineering Law and Management Certificate Graduation Date: May 09, 2009 Master of Science in Electrical Engineering Graduating May 09, 2011
TECHNICAL EXPERIENCE ∙ ∙ ∙ ∙ ∙ ∙ ∙ ∙
Developed MATLAB programs for processing digital signals and images Familiarity with: C/C++ Programming Utilized Verilog and P-Spice applications to test digital designs of logic gates Knowledgeable in using Oscillators, Spectrum Analyzers, and Function generators Strong knowledge and experience with communications technologies and protocols and their applications Possess excellent written, oral, and customer service skills Set up and observant of systematic documentation and administrative procedures for planning purposes, recording all pre/post-event activities, performance results, and event outcomes. Installed, setup, debugged and maintained computer hardware (e.g. all types of peripherals, hard disks, storage devices, wired/wireless network connectivity hardware, and external device connectivity hardware) and computer software (e.g. operating systems, device drivers, network connectivity products, software and data protection/security products, database)
PROFESSIONAL EXPERIENCE BLACKWELL CONSULTING SERVICES NETWORK TECHNICIAN INTERN
MAY 2008-JULY 2008
Productive member of the E-rate Network field team. The project involved designing, constructing, implementing and testing wired and wireless networks in selected Chicago Public Schools. ∙ Created network riser diagrams ∙ Installing switches and wireless access points in a school ∙ Documentation of the location of every concentrator enclosure and wiring closet with a school on floor plans ∙ Verification of floor plans for completeness and accuracy of room numbers and buildings.
ACADEMIC COMPUTING AND COMMUNICATIONS CENTER CLIENT SERVICES OFFICE JANUARY 2005-MAY 2008 Maintained functionality of UIC computer lab facilities. Tackled help desk duties and provided technical assistance whenever needed ∙ Provided technical troubleshooting of the lab equipment ∙ Documented issues in RT database for reference ∙ Trained individuals on department specific applications
COMCAST CORPORATION TECHNICAL SUPPORT SPECIALIST
FEBRUARY 2006JULY 2006
Supplied general customer support for Comcast Digital Voice and Comcast Internet services and products. Handled difficult customer inquiries and complaints, exhausting resources available before escalating to the appropriate technical groups ∙ Troubleshooting customer premise equipment including personal computers, laptops, modems, routers and software (PC operating systems) to understand source of trouble ∙ Performed help desk functions as appropriate
GENERAL MOTORS CORPORATION PROFESSIONAL INTERNSHIP
MAY 2005-AUGUST 2005
Obtained sufficient knowledge of the plant floor systems being deployed in Wilmington, Delaware. Assisted in the development and deployment of transition-to-operations documentation for Ethernet/IP
∙ ∙ ∙ ∙
Participated in deployment activities as part of the Plant Floor System Deployment Team Maintained open issues list and GMX020 GEP SAT status daily Developed and Presented an end of assignment presentation to corporate managers Involved in project management meetings, traveled up to 3 times a week, and involved in troubleshooting issues
PROFESSIONAL ORGANIZATIONS National Society of Black Engineers Chapter Secretary, 2004-2005 & 2006-2007 Chapter President, 2005-2006 Chapter Membership Chair, 2007-2008 Institute of Electrical and Electronic Engineers Active Member, 2007-2008 Toastmasters International Active Member, 2007-2008
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