Kuldeep Resume
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Curriculum Vitae
9884633869
KULDEEP SINGH CHAUHAN [email protected], Mobile: +91&
09380761567
Objective Seeking a technically challenging position in the area of User Account administration and networking, providing a highly motivated, progressive, friendly environment. These allow the pursuit of career advancement and expand my knowledge and skills. Technical Certification: (1) Cisco Certified Network Associate (CCNA), Jan’ 2007 Cisco ID : CSCO11164808 (2) IBM Certified System Administrator Lotus Notes and Domino 7 Experience : (1) Corrently working with Foster Wheeler India Private Ltd.,Chennai. (From 28th May to Present) Industry Profile : Foster Wheeler is a leading international engineering, construction and project management contractor and power equipment supplier. Work Profile (Name of Position - ITUA Admin (ITUA – Information Technology User Account Admin) In the current company my work Profile is to Help and give guidance to my team in the user account creation , maintaining and debugging the technical issues regarding Foster Wheeler’s employees user account. Directing team to provide the access related to engineering project running in the company. My work is also to coordinate between engineering departments and IT department of the company.
JOB SCOPE of ITUA ADMIN • • • • • •
• • • • •
• •
Email ID creation – Lotus Notes (Lotus Notes Account Creation - FW Employees / Non-FW Employees (Eg., Clients, Partners, etc.,). Lotus Notes Configuration Administration and resolving the Lotus Notes related issues of users(Internal users) Remote Lotus Notes access & Configuration AD analysis for user accounts relating to project, Depts,Internet and login problems Windows Login creation Providing Access to Site, Department (Microsoft Active Directory) Providing Access to Project and its Resources Providing Access to Internet Providing Access to Standard applications through Citrix (Lotus notes, Internet Explorer, Windows Explorer) Access to Department & Project specific applications through Citrix Process User Account Transfer Process all request forms, leasing with the UK IT Operational Manager and user, where required; Maintain records of all requests for audit purposes, in accordance with the current procedure
•
Awareness of the current Service Level Agreements / Targets to process a user request
•
Manage the System Administration E-mail stationery and E-mail inbox and process requests accordingly. Manage and maintain up-to-date System Administration working practices.
•
Apart from this, my role is based within the service desk working area and reporting to the Service Desk Manager, however, it excludes: service desk call logging activities (Taking call) and Server Management. Other works of ITUA Admin (LAN Admin)
• • •
Mitrefinch System, Assigning Man numbers (Employee Number) for Partners and Clients Global Contact Point for User Creation and Access Request. (For all branches of FW Follow up Problem tickets logged by IT Help Desk for Desktop Support in Service Center.
•
Providing Access to Notes Databases, Internet Access, CITRIX Application Access, Global Intranet Access.
•
Process the leavers (designees’) account in Mainframe system.
•
Liaise with Logistics group in Reading [UK] for logical request queries.
•
Manage and process all incoming request, Request include, but are not limited to, Account creations (e.g., Active Directory, Lotus Notes & CITRIX), Internet Access, Access to Data, Leaver requests forms, etc.,
(2) Fifteen months (Since Feb 2006. to may 2007)working experience with “Slash Support India Pvt. Ltd.” as an “Application Engineer” Industry Profile Slash Support is dedicated to providing technology companies with the support services they need to succeed in today's competitive marketplace. Headquartered in San Jose, CA, USA, have regional program management offices close to client locations. Slash Support employs a 2750+ member workforce at 7 global support centers in India, USA, Australia and Singapore. Work Profile •
Configuring and maintaining various Broadband Routers.
•
Cascading Routers with Existing Network Setup.
•
Troubleshooting Customers Network Setup.
•
Dealing with VoIP Protocols and Standards ( CODEC, Jitter, QoS ).
•
Sound Knowledge in VoIP Protocols like RTCP, RTP, SIP, H.323.
Achievements
•
Joined as a Support Trainee and Promoted as a Support Engineer within a span of 6 months.Now Promoted as An Application Engineer.
•
Awarded as a Top Performer in Vonage.
•
Awarded as a Good CSAT ( Customer Satisfaction) performer.
Educational/Professional Qualification
Examination 10+2
Board/University M.P.Board of Secondary Education Bhopal Jiwaji University Gwalior
Year 1997
Subject Phy, Chem, Bio + Maths additional
2000 2002
MCA
Markhanlal Chaturvedi Vishvavidyalya Bhopal IGNOU
Commerce, Computer, Business/ Company/ Labour laws, statistics, Business math, Management etc Fundamental, DOS, Linux, Win-Nt, Ms-Office, Visual Basic, internet, & E-commerce, fox pro etc.
CCNA
CRISP (Bhopal)
Jan,2006
Lotus Notes
NIIT
April,2008
BBA PGDCA
2005
C, C++ , Visual basic (SQL and PL/SQL), Oracle 9i DBA, SQL Server DBA, MS Office, Data communication and Networks, Computer Fundamentals, file structure and programming in Cobol, Relational Database management system(SQL), Data structures , System Design and Analysis, Data Structure, Software Engineering Lab Practice on Router, Switches, LAN, WAN IP routing , IP subnetting , VLSM, IGRP, EIGRP, OSPF, Layer 2 switching , Virtual LAN(VLAN), (1)IBM Lotus notes domino 7sysAdmin Operating Fundamentals. (2) IBM Lotus notes domino 7sysAdmin building the infrastructure (3) IBM Lotus notes domino 7sysAdmin IBM Lotus notes domino 7sysAdmin managing servers and users
Personal Details Father’s Name:
Badan Singh Chauhan
Date of Birth:
17th Oct 1979
Permanent Address:
497,Near G.S. Convent School CTO Bairagarh,Bhopal-462030
Passport No & Validity: Value Profile
E7665205 & 11/02/2014
Ability to-
Grasp new technologies and apply them in a specific context.
Strengths
Good Communication Skills.
Creative Presentation.
Good Team Player.
Hardworking
Declaration I here by declare that all the information mentioned above is true to the best of my knowledge.
Yours Sincerely,
Kuldeep Singh Chauhan
9884633869
KULDEEP SINGH CHAUHAN [email protected], Mobile: +91&
09380761567
Objective Seeking a technically challenging position in the area of User Account administration and networking, providing a highly motivated, progressive, friendly environment. These allow the pursuit of career advancement and expand my knowledge and skills. Technical Certification: (1) Cisco Certified Network Associate (CCNA), Jan’ 2007 Cisco ID : CSCO11164808 (2) IBM Certified System Administrator Lotus Notes and Domino 7 Experience : (1) Corrently working with Foster Wheeler India Private Ltd.,Chennai. (From 28th May to Present) Industry Profile : Foster Wheeler is a leading international engineering, construction and project management contractor and power equipment supplier. Work Profile (Name of Position - ITUA Admin (ITUA – Information Technology User Account Admin) In the current company my work Profile is to Help and give guidance to my team in the user account creation , maintaining and debugging the technical issues regarding Foster Wheeler’s employees user account. Directing team to provide the access related to engineering project running in the company. My work is also to coordinate between engineering departments and IT department of the company.
JOB SCOPE of ITUA ADMIN • • • • • •
• • • • •
• •
Email ID creation – Lotus Notes (Lotus Notes Account Creation - FW Employees / Non-FW Employees (Eg., Clients, Partners, etc.,). Lotus Notes Configuration Administration and resolving the Lotus Notes related issues of users(Internal users) Remote Lotus Notes access & Configuration AD analysis for user accounts relating to project, Depts,Internet and login problems Windows Login creation Providing Access to Site, Department (Microsoft Active Directory) Providing Access to Project and its Resources Providing Access to Internet Providing Access to Standard applications through Citrix (Lotus notes, Internet Explorer, Windows Explorer) Access to Department & Project specific applications through Citrix Process User Account Transfer Process all request forms, leasing with the UK IT Operational Manager and user, where required; Maintain records of all requests for audit purposes, in accordance with the current procedure
•
Awareness of the current Service Level Agreements / Targets to process a user request
•
Manage the System Administration E-mail stationery and E-mail inbox and process requests accordingly. Manage and maintain up-to-date System Administration working practices.
•
Apart from this, my role is based within the service desk working area and reporting to the Service Desk Manager, however, it excludes: service desk call logging activities (Taking call) and Server Management. Other works of ITUA Admin (LAN Admin)
• • •
Mitrefinch System, Assigning Man numbers (Employee Number) for Partners and Clients Global Contact Point for User Creation and Access Request. (For all branches of FW Follow up Problem tickets logged by IT Help Desk for Desktop Support in Service Center.
•
Providing Access to Notes Databases, Internet Access, CITRIX Application Access, Global Intranet Access.
•
Process the leavers (designees’) account in Mainframe system.
•
Liaise with Logistics group in Reading [UK] for logical request queries.
•
Manage and process all incoming request, Request include, but are not limited to, Account creations (e.g., Active Directory, Lotus Notes & CITRIX), Internet Access, Access to Data, Leaver requests forms, etc.,
(2) Fifteen months (Since Feb 2006. to may 2007)working experience with “Slash Support India Pvt. Ltd.” as an “Application Engineer” Industry Profile Slash Support is dedicated to providing technology companies with the support services they need to succeed in today's competitive marketplace. Headquartered in San Jose, CA, USA, have regional program management offices close to client locations. Slash Support employs a 2750+ member workforce at 7 global support centers in India, USA, Australia and Singapore. Work Profile •
Configuring and maintaining various Broadband Routers.
•
Cascading Routers with Existing Network Setup.
•
Troubleshooting Customers Network Setup.
•
Dealing with VoIP Protocols and Standards ( CODEC, Jitter, QoS ).
•
Sound Knowledge in VoIP Protocols like RTCP, RTP, SIP, H.323.
Achievements
•
Joined as a Support Trainee and Promoted as a Support Engineer within a span of 6 months.Now Promoted as An Application Engineer.
•
Awarded as a Top Performer in Vonage.
•
Awarded as a Good CSAT ( Customer Satisfaction) performer.
Educational/Professional Qualification
Examination 10+2
Board/University M.P.Board of Secondary Education Bhopal Jiwaji University Gwalior
Year 1997
Subject Phy, Chem, Bio + Maths additional
2000 2002
MCA
Markhanlal Chaturvedi Vishvavidyalya Bhopal IGNOU
Commerce, Computer, Business/ Company/ Labour laws, statistics, Business math, Management etc Fundamental, DOS, Linux, Win-Nt, Ms-Office, Visual Basic, internet, & E-commerce, fox pro etc.
CCNA
CRISP (Bhopal)
Jan,2006
Lotus Notes
NIIT
April,2008
BBA PGDCA
2005
C, C++ , Visual basic (SQL and PL/SQL), Oracle 9i DBA, SQL Server DBA, MS Office, Data communication and Networks, Computer Fundamentals, file structure and programming in Cobol, Relational Database management system(SQL), Data structures , System Design and Analysis, Data Structure, Software Engineering Lab Practice on Router, Switches, LAN, WAN IP routing , IP subnetting , VLSM, IGRP, EIGRP, OSPF, Layer 2 switching , Virtual LAN(VLAN), (1)IBM Lotus notes domino 7sysAdmin Operating Fundamentals. (2) IBM Lotus notes domino 7sysAdmin building the infrastructure (3) IBM Lotus notes domino 7sysAdmin IBM Lotus notes domino 7sysAdmin managing servers and users
Personal Details Father’s Name:
Badan Singh Chauhan
Date of Birth:
17th Oct 1979
Permanent Address:
497,Near G.S. Convent School CTO Bairagarh,Bhopal-462030
Passport No & Validity: Value Profile
E7665205 & 11/02/2014
Ability to-
Grasp new technologies and apply them in a specific context.
Strengths
Good Communication Skills.
Creative Presentation.
Good Team Player.
Hardworking
Declaration I here by declare that all the information mentioned above is true to the best of my knowledge.
Yours Sincerely,
Kuldeep Singh Chauhan
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