Knowledge Management Putting The Puzzle Together One Piece At A Time 29751

Knowledge Management in the Canadian Forest Service “Putting the puzzle together one piece at a time” Albert Simard Canadian Forest Service Presented to BC Forest Service February 1, 2005

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An Opening Thought….

“A journey of a thousand miles must begin with a single step.” Lao-tzu (604-531 BCE)

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OUTLINE Strategic Planning KM Processes Forestry Content

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Knowledge Organization Use

Manage Monitor Real World

Society

Mobilize Internal Knowledge

Create

External Knowledge Share

Preserve Lost Knowledge

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CFS KM Framework forestry data, information & knowledge

Processes

lessons learned, best practices, work routines

People

Content

Learning, motivation, rewards, incentives

Tools

infrastructure & systems to capture, store, share content

Organization roles, responsibilities, authorities, resources

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Knowledge Management Goals

Managing Knowledge single organization: mandate, authority, resources

Hierarchy

Integrating Knowledge similar organizations: culture, interests, context

Sharing Knowledge different organizations: general, few commonalities

Preserving Knowledge supports other KM goals

Implementation

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Cost of Not Knowing (CONK) Synthesis of Knowledge Science & Technology & Information Network Networks

Awareness Know

Don’t know Invasive species Access to Information

Research

Surprise

Common Office Environment On-Line Bookstore

Managed knowledge Unmanaged knowledge

Don’t know

Know

Reality

Fire management systems Plant hardiness zones World Wildlife Fund Canada’s forests DFAIT – softwood lumber Reporter – mountain pine beetle Boreal forest briefing note

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What the Architects Designed…

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Da

ta

What Managers See… ed g

e

Co mp

Kn ow l

ut er s

Share

Capture

ks Networ

Create

Technology

Information

content

s em st Sy

Integrate

Preserve

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Knowledge Management Plan - Reactions Understanding – I don’t understand any of this – This is too complicated. – I don’t like this “fuzzy” stuff.

Resources – There is no money for this. – What can you do without a budget? – We have no time for this.

Management – Exactly what will be delivered? – When will this be finished? – What, precisely, are the benefits?

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So, Now What? We need a new approach; a KM Program is unlikely Overcoming obstacles: – Make it real: develop simple systems that people relate to. – Start small: use existing resources to establish project-scale activities. – Deliver useful tools that solve real problems.

Strategy: Put the puzzle together one piece

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OUTLINE Context KM Processes Forestry Content

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Knowledge Management Projects

- KM Processes -

Integrate regional libraries - Metafore Enhance client interaction - E-800 Service Capture & share knowledge - Briefing Note DB Manage knowledge assets – Asset Inventory

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Metafore

(Integrating Regional Libraries)

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Metafore

Search &

E-800 Service

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(Enhancing & Leveraging Client Service)

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E-800 Service

Frequently Asked Questions

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E-800 Service – New Questions

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Briefing note Database (Capturing & Sharing Knowledge)

Centres Branches Executive Services

CFS staff

Password Guidelines

Password

via CFS Intranet User Interface (The Web)

Administrative Interface (The Database)

View only

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Briefing Note Database Input

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Search &

Briefing Note Database

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Inventory of Knowledge Assets (Asset Management)

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Search Results

Knowledge Assets Inventory

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175 150 125 100 75 50 25 0 O ol rg de an rs iz at io na l Pr M ed es ia en ta ti o C ns om B rie m er fin ci g al m at er A ia gr ls ee m en ts

er

St a

ke h

Pa p

al

Ph y

si c

ts

Percent Number

se D at a

# of Assets

Knowledge Assets - Reports

Total of 531 assets from 211 responses Source: Knowledge Asset survey

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OUTLINE Strategic Planning KM Processes Forestry Content

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Knowledge Management Projects - Forestry Content -

Automated monitoring - Fire Information System Compile & share data - National Forestry Database Disseminate knowledge – CFS Bookstore Preservation & learning - Canada’s Forest Ecosystems

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Wildland Fire Information System

(Automated Daily Monitoring)

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FireM3

Automated Satellite

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National Forestry Database (Compiling and sharing data)

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National Forestry Database Highlights

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National Forestry Database Data

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Bookstore

(Finding & Accessing CFS publications)

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Search & Download

Bookstore

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Forest Ecosystems of Canada (Preservation & Learning)

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Forest Ecosystem s

Preserving

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Forest Ecosystems (Learning)

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Considerations There is a KM strategy and framework. All projects combine people, the organization, processes, and tools. Process projects are necessary first steps. Content projects provide excellent examples. We know what the puzzle picture looks like.

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A final thought… “Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent” Calvin Coolidge (1872-1933)