Khushi Report Ghoom Bindass.docx

A TRAINING REPORT AT ROVER HOLIDAYS PVT. LTD. Report submission for Bachelor in Travel & Tourism Management

Submitted to :

Submitted by :

Dr. Preeti Raina H.O.D. Department of Tourism

Amrita Kumari B.T.T.M Roll No. - ………….

ROHTAK Certificate This is to certify that Amrita Kumari s a bonafied student of B.T.T.M-VIII Semester in Maharishi Dayanand University Rohtak. She has gone to her job training programme in ROVER HOLIDAYS PVT. LTD., Delhi,NCR. She has prepared her job training report by herself.

SUPERVISOR

DECLARATION I, Amrita, hereby declare that the study titled at “ROVER HOLIDAYS PVT. LTD.” Faridabad, is based on my own work. Indebtedness to other work/publications, if any, has been duly acknowledged at the relevant places. I also assure that the report is prepared as a partial fulfillment of graduation in BTTM at Department of Travel & Tourism Management and has not been produced Before any other university or college or institution. I also assure that the data used in this report will be used for academic purpose only. Amrita Department of Travel & Tourism Management Maharishi Dayanand University, Rohtak

ACKNOWLEDGEMENT I owe my sincere thanks to Mr. Paul Devassy (Managing Director) for allowing me to work as a trainee in ROVER HOLIDAYS PVT. LTD. And I would like to offer my special thanks

to Mr. Paul Devassy for training me. My winter training has added to my practical knowledge and built my confidence. Thanks again to all the members of ROVER HOLIDAYS PVT. LTD. With the active support to which I was able to complete my report work successfully. I would like to convey thanks to Dr. Preeti Raina ( H.O.D), for her valued assistance, keen interest and valuable suggestions, I am extremely thankful to my parents, and all my friends for their unconditional support and ready assistance.

Amrita B.T.T.M

Roll no. - ……

CONTENTS

1. Preface 2. Introduction of tourism 3. Tourism Industry in India 4. Objectives of job Training Report 5. Company Profile 6. Our Services 7. Organizational Structure 8. Tour Packages 9. My Training Tasks 10. Experience 11. Suggestions 12. Conclusion

PREFACE The four-year full time program of Tourism Management course helped in lots of learning. Such has been the presentations and projects which enhanced our learning by adding on to

our world of knowledge. And winter training is one of the parts to enhance our Skills & Knowledge. It was a life time experience for which I thank to all the staff members of ROVER HOLIDAYS PVT. LTD., faculty members, administration of the Department of Travel & Tourism Management, affiliated to Maharishi Dayanand University, Rohtak.

INTRODUCATION OF TOURISM Definition of Tourism:According to the World Tourism Organization, tourists are people who "travel to and stay in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes not related to the exercise of an activity remunerated from within the place visited". These service industries include transportation services include transportation services such as cruise ships and taxis, accommodation such as hotels and entertainment venues, and other hospitality industry services such as resorts. As a service industry, tourism has numerous tangible and intangible elements. Major tangible elements include transportation, accommodation, and other components of a hospitality industry. Major intangible elements relate to the purpose or motivation for becoming a tourist, such as rest, relaxation, the opportunity to meet new people and experience other cultures, or simply to do something different and have an adventure. Tourism is vital for many countries, due to the income generated by the consumption of goods and services by tourists, the taxes levied on businesses in the tourism industry, and the opportunity for employment and economic advancement by working in the industry . Travel:Travel is the movement of people between relatively distant geographical locations for any purpose and any duration, with or without any means of transport. Travel also includes relatively short stays between successive movements. Movements between locations requiring only a few minutes are not considered as travel. As an activity, "travel" also covers all the activities performed during a travel (movement). Travel is a wider concept than a trip. A round trip is a particular type of travel whereby a person moves from his/her usual residence to one or several distant locations and returns. A trip can also be part of a round trip. Travel is most commonly done for recreation or to visit friends and family (generally as part of tourism), for business or for commuting; but may be for numerous other reasons, such as health care, migration, fleeing war, etc. Travel may occur by walking or human-powered mode, or through mechanical vehicles, either as private or public transport. Travel may be local, regional, national (domestic) or international. In some countries, nonlocal internal travel may require an internal passport, while international travel typically requires a passport and visa. The terms tourism and travel are sometimes used interchangeably. In this context travel has a similar definition to tourism, but implies a more purposeful journey. The terms tourism and tourist are sometimes used pejoratively to imply a shallow interest in the cultures or locations visited by tourists. Type of Tourism There are three basic forms of tourism: domestic tourism, inbound tourism, and outbound tourism.



Domestic tourism refers to activities of a visitor within their country of residence and outside of their home (e.g. an Indian visiting other parts of India).



Inbound tourism refers to the activities of a visitor from outside of country of residence (e.g. a British visiting India).



Outbound tourism refers to the activities of a resident visitor outside of their country of residence (e.g. an Indian visiting an overseas country).

Type of Tourists Tourists can also be classified based on their purpose of visit: Business tourists. This segment typically comprises those travelling for meetings, incentives, conventions and exhibitions (MICE); however, this definition is not conclusive and includes any tourist on a visit to India for business purposes. Business tourism is viewed as an important market in the country and one of the high-yielding sectors of the tourism industry. Leisure tourists Leisure tourism comprises trips for pleasure. It includes holidays within the country or abroad. Visiting friends and relatives and travel for a variety of reasons such as health and fitness, sports, education, and culture also come under the purview of leisure trips. Different forms of tourism There are different types of tourism. The recent trend is moving toward niche segments of tourism: •

Medical/healthcare tourism

•

Adventure tourism

•

Heritage tourism

•

Ecotourism

•

Rural tourism

•

Pilgrimage tourism

Medical Tourism Medical tourism also known as health tourism has emerged as one of the important segments of the tourism industry. The term has been coined by travel agencies and the mass media to describe the rapidly-growing practice of travelling across international borders to for healthcare travelers typically seek services such as elective procedures as well as complex specialized surgeries such as joint replacement (knee/hip), cardiac, dental, and cosmetic surgeries. Psychiatry, alternative treatments, and convalescent care are also available. Adventure Tourism

Travel for the aim of exploration or travel to remote, exotic and possibly hostile areas is known as adventure tourism. With tourists looking for different options, adventure tourism is recording healthy growth. Adventure tourism refers to performance of acts, which require significant efforts and some degree of risk or physical danger. The activities include mountaineering, trekking, bungee jumping, mountain biking, river rafting, and rock climbing. India with its diverse topography and climate offers tremendous scope for adventure tourism. The mountain regions offer lot of scope for mountaineering, rock climbing, trekking, skiing, skating, mount biking and safaris; rushing rivers provide opportunities for river rafting, canoeing and kayaking; and oceans provide tremendous opportunity for diving and snorkeling. Heritage Tourism Heritage tourism is defined as “travel undertaken to explore and experience places, activities, and artifacts that authentically represent the stories and people of the past and present”. It is oriented toward cultural heritage of the tourist location. It involves visiting historical or industrial sites, religious travel or pilgrimages. India is well known for its rich heritage and ancient culture. The country’s rich heritage is amply reflected in the various temples, majestic forts, pleasure gardens, religious monuments, museums, art galleries and urban and rural sites which are citadels of civilization. All these structures form the products of heritage tourism. MICE Tourism MICE (Meetings, Incentives, Conferences and Exhibitions) tourism is also one of the fastest growing in the global tourism industry. It largely caters to business travelers, mostly corporate. It caters to various forms of business meetings, international conferences and conventions, events and exhibitions. Hong Kong, Malaysia and Dubai are the top destinations for MICE tourism. India is also present in this segment.

Wildlife Tourism Wildlife tourism, one of the fastest segments of tourism, involves travel to different locations to experience wild life in natural settings. Due to its varied topography and distinctive climatic conditions, India is endowed with various forms of flora and fauna and it has numerous species of birds, mammals, reptiles, amphibians and plants and animals.

Travel Services and Tourist Services The travel services and tourist services industry can be divided into:  Travel services – these support the wider travel and tourism sector and include, for example, Thomas Cook, TUI, Co-operative Travel Group, and STA Travel  Tourist services – these support inbound and domestic tourism and comprise:  National and regional tourist boards e.g. Visit Scotland, London Tourist Board  Tourist Information Centers.  Inbound and domestic tour operators The travel industry is notorious for consolidation. In 2007 there were ‘the big 4’ travel companies: Thomas Cook, My Travel, First Choice and Thompson. Now there are ‘the big 2’ Thomas Cook and Thompson TUI. Both are German owned but their management structure is based within the UK. Both companies are listed on the UK stock exchange. The industry also includes a large number of small independent operators. Some of these operators specialise in niche markets whilst others service serve their local market. The tourism services industry comprises:  

National and regional tourist organisations Tourist Information Centres (TICs) – TICs may be publicly owned by Local Authorities or privately owned.



Tour guiding – Tour guiding includes guides working in visitor attractions, on coach tours and those who operate independent tours.

The industry is also responsible for a large number of tourist guides that can be found at visitor attractions and on coach and independent tours. Key facts:           

There are 119,800 people working in the travel and tourist services industry. There are approximately 11,700 travel and tourist services establishments in Great Britain. 75% of travel and tourist services establishments employ between 1-10 people, 24% employ between 11-49 people and 1% employ more than 50 people. 62% of the workforce is female. 90% of the workforce is white and 10% from Black Ethnic Minority groups. 4% of the workforce is aged 16-19 years, 27% 20-29 years, 31% 30-39 years,14% 4049 years and 24% is 50 years and older. The majority of the workforce has a NVQ Level 4 qualification (35%). 4% of the workforce has no qualifications. The majority of the workforce is female. The majority of the workforce is employed full-time (74%). 38% of all those working in the travel and tourism services industry work in personal service occupations. A quarter of the workforce is managers and 14% work in administrative and secretarial roles. TOURISM INDUSTRY IN INDIA

Travel and tourism is the largest service industry globally in terms of gross revenue and foreign exchange earnings. It is also one of the largest employment generators in the world. It has been a major social phenomenon and is driven by social, religious, recreational, knowledge seeking and business interests and motivated by the human urge for new experience, adventure, education, and entertainment. Tourism is both cause and consequence of economic development.

Indian travel and tourism industry Indian tourism offers most diverse products globally. The country’s rich history, cultural heritage, beauty, diversity of religion and medicine fascinate budget and luxury travelers. Tourism in India has registered significant growth over the years. This has been led by growth in both leisure and business tourism. Rising incomes, increasing affordability, growing aspirations, increasing globalization, and a growing airline industry along with improvement in travel-related infrastructure have supported industry growth. Tourism holds immense potential for the Indian economy. It can provide impetus to other industries through backward and forward linkages and can contribute significantly to GDP. The tourism industry in India is substantial and vibrant, and the country is fast becoming a major global destination. India’s travel and tourism industry is one of them most profitable industries in the country, and also credited with contributing a substantial amount of foreign exchange. This is illustrated by the fact that during 2006, four million tourists visited India and spent US $8.9 billion. Worldwide, the contribution to GDP from travel and tourism will have grown by 3.7% by the

end of this year and the sector will contribute 284 million jobs, directly and indirectly, or one in 11 of all jobs on the planet. The Tourism Ministry has also played an important role in the development of the industry, initiating advertising campaigns such as the 'Incredible India' campaign, which promoted India’s culture and tourist attractions in a fresh and memorable way. The campaign helped create a colorful image of India in the minds of consumers all over the world, and has directly led to an increase in the interest among tourists. The tourism industry has helped growth in other sectors as diverse as horticulture, handicrafts, agriculture, construction and even poultry. Both directly and indirectly, increased tourism in India has created jobs in a variety of related sectors. The numbers tell the story: almost 20 million people are now working in the India’s tourism industry. India’s governmental bodies have also made a significant impact in tourism by requiring that each and every state of India have a corporation to administer support issues related to tourism.

A new growth sector is medical tourism. It is currently growing at around 30% per annum. Medical tourist arrivals are expected to reach one million soon. Medical tourism in Asia has grown rapidly. Medical tourism is approaching fever pitch at the tune of $4 Billion US, fueled largely by the cosmetic surgery market. One of the problems India has, despite having some world-class hospitals, is sanitation. The tourism industry of India is based on certain core nationalistic ideals and standards which are: Swaagat or welcome, Sahyog or cooperation, Soochanaa or information, Sanrachanaa or infrastructure, Suvidha or facilitation, Safaai or cleanliness and Surakshaa or security.

Present Situation and Features of Tourism in India Today tourism is the largest service industry in India, with a contribution of 6.23% to the national GDP and providing 8.78% of the total employment. India witnesses more than 5 million annual foreign tourist arrivals and 562 million domestic tourism visits. The tourism industry in India generated about US$100 billion in 2008 and that is expected to increase to US$275.5 billion by 2018 at a 9.4% annual growth rate. The Ministry of Tourism is the nodal agency for the development and promotion of tourism in India and maintains the "Incredible India" campaign. According to World Travel and Tourism Council, India will be a tourism hotspot from 20092018, having the highest 10-year growth potential. As per the Travel and Tourism Competitiveness Report 2009 by the World Economic Forum, India is ranked 11th in the Asia Pacific region and 62nd overall, moving up three places on the list of the world's attractive destinations. It is ranked the 14th best tourist destination for its natural resources and 24th for its cultural resources, with many World Heritage Sites, both natural and cultural, rich fauna, and strong creative industries in the country. India also bagged 37th rank for its air transport network. The India travel and tourism industry ranked 5th in the long-term (10-year) growth and is expected to be the second largest employer in the world by 2019. The 2010 Commonwealth Games in Delhi are expected to significantly boost tourism in India further. The industry is likely to see a spurt in growth this year on the back of new visa reforms, according to a report by the World Travel and Tourism Council. The country has recently improved its visa processes but more needs to be done on the implementation side and to bring ever more countries into the visa waiver programme.

IMPORTANCE OF TOURISM There is no other industry that has a similarly sustained and diversified multiplier effect on the economy, playing a crucial role in the overall development of a country. By creating jobs and opportunities for all sections of the society, tourism helps in bridging economic inequalities. Its contribution to the government’s coffers and also the country’s foreign exchange reserves can be substantial. Since the very essence of tourism and its future depends on protection of natural, historical and cultural resources, it plays an important part in promoting sustainable growth and environment protection, on which the future of humankind hinges. In addition to direct jobs in hotels, with tour operators, travel agencies, airlines and transport operators, tourism generates employment across a wide spectrum of skills on account of its significant

backward

and

forward

linkages. Transport,

construction,

engineering,

manufacturing, agriculture, food and horticulture, telecom, IT and healthcare are some of the sectors that make knock-on gains from a boom in tourist influx. Tourism also has a positive impact on the development of rural and backward areas, helping the revival of traditional art forms, crafts and cultural traditions. Travel and tourism is the largest service industry in India. It provides heritage, cultural, medical, business and sports tourism. The main objective of this sector is to develop and promote tourism, maintain competitiveness of India as tourist destination and improve and expand existing tourism products to ensure employment generation and economic growth.

SIGNIFICANCE OF TOURISM Tourism has become an important source of income for many regions and even entire countries. The Manila Declaration on World Tourism of 1980 recognized its importance as "an activity essential to the life of nations because of its direct effects on the social, cultural, educational, and economic sectors of national societies and on their international relations. Tourism brings large amounts of income into a local economy in the form of payment for goods and services needed by tourists, accounting as of 2011 for 30% of the world's trade in services, and for 6% of overall exports of goods and services. It also generates opportunities for employment in the service sector of the economy associated with tourism. The hospitality industries which benefit from tourism include transportation services (such as airlines, cruise ships, trains and taxicabs); hospitality services (such as accommodations, including hotels and resorts); and entertainment venues (such as amusement parks, restaurants, casinos, shopping malls, music venues, and theaters). This is in addition to goods bought by tourists, including souvenirs. On the flip-side, tourism can degrade people and sour relationships between host and guest.

WORLD TOURISM STATISTICS AND RANKING Total volume of cross-border tourist travel International tourist arrivals reached 1.035 billion in 2012, up from over 996 million in 2011, and 952 million in 2010. In 2011 and 2012, international travel demand continued to recover from the losses resulting from the late-2000s recession, where tourism suffered a strong slowdown from the second half of 2008 through the end of 2009. After a 5% increase in the first half of 2008, growth in international tourist arrivals moved into negative territory in the second half of 2008, and ended up only 2% for the year, compared to a 7% increase in 2007.The negative trend intensified during 2009, exacerbated in some countries due to the outbreak of the H1N1 influenza virus, resulting in a worldwide decline of 4.2% in 2009 to 880 million international tourists arrivals, and a 5.7% decline in international tourism receipts.

A career in Travel and Tourism

The travel and tourism industry, along with the related sectors contributing to it, is expected to grow in leaps and bounds in the coming years. A job in this industry can be highly exciting and adventurous and even pays well. In India, the travel industry hopes to create 46 million job opportunities by 2025. Though it was slow to take off in this country, the government's initiatives in this field are uncovering a bright future for those who want to make a career in this field. India's potential in the field of travel and tourism is hardly close to being fulfilled. The country is a geographical anomaly, having almost all the geographical features available. According to a report published by the World Travel and Tourism Council (WTTC), India could possibly add another Rs. 8, 50,000 crores by the year 2020-just through tourism! WTTC calculated that tourism generated 8.31 lakh crore or 6.3 per cent of the nation's GDP in 2015 and supported 37.315 million jobs, which is about 8.7 per cent of its total employment. Career options in travel and tourism: "Students have endless career opportunities in the fastest growing industry of travel," says Rashmi Samarvir Arora, Owner of Costa Training Institute, Mumbai (Hub Partner for Travel & tourism, TISS SVE). "Few of the career options are working in travel agencies, Customer Ground Handling (customer service) at international or domestic airports, tour operator, event manager, ticketing officer, adventure tourism expert, transport officer, holiday consultant, logistics, cruises, airlines, hotels, and tourism departments in government and private sectors," she adds. The travel and tourism industry provides various job roles.

Important features of the travel and tourism industry: 

Travel and tourism is the largest earner of foreign exchange world-wide and employs millions of people directly or indirectly through associated service industries



This industry includes everything from the government tourism departments and major multinational companies to the small scale private travel agents

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While working in this industry, one provides services to people who are traveling for business or holiday or both, thus catering to tour packages, pilgrim travel, adventure travel or casual sightseeing



At almost every point of work in this field, employees need to interact personally with the customers and understand their needs while making them comfortable, so as to be able to provide the best service in terms of travel options and arrangements

Perks and payment: Salary is pretty good in the travel and tourism industry. Moreover, you get added perks such as free travel or reduced rates for you and your family. Salaries are higher in foreign based airlines or travel agencies. Peak seasons might bring added bonuses and commission.

Courses in travel and tourism: Experience is the most important factor in this field. However, there are many colleges, universities and private institutes that offer Bachelor's or Master's degrees, diplomas, certificates or distance learning courses in various sectors of travel and tourism such as management in tourism, travel or hotels, tour operation or airline management, destination management, airline ticketing, travel administration etc. 

You can join an undergraduate course right after completing class 12



The Ministry of Tourism, Govt. of India approved post-graduation degree in this field is a two-year full time programme which gets you an MTA degree, a Master of Tourism Administration. Certain universities such as the Indian Institution of Tourism and Travel offer this degree



A post graduate degree can be helpful in getting into Positions as managers or in administration need a post graduate degree

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Short term training programmes are offered by many travel agencies. Most candidates are absorbed



You can also opt for vocational courses to get a B Voc degree.

"Costa Training Institute HUB Partner of TISS has designed both short- term & long - term job oriented courses in Travel & Tourism to supply skilled work force to the travel industry. Short - term courses like Certificate in Tour Operations & Destination Marketing give complete knowledge to students & make them ready to work in Travel field," says Arora. Required skill set: Keeping in view the expected boom, the travel and tourism industry needs to focus on developing an efficient infrastructure and increase the intake of skilled personnel. "Skills required could include knowledge of Computer reservation systems (CRS- Amadeus, Galileo, Sabre & Abacus) ,Air fares and ticketing skills, Language skills, Selling skills, experience of handling money & foreign currencies, Customer service, Travel agency management and travel & tourism geography knowledge," says Arora. 

Anyone working in the travel and tourism industry needs to ideally be armed with knowledge of the global culture and all aspects of travel business



He/she also needs to be completely aware of how to ensure customer satisfaction, while managing a large volume of business

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A strong knowledge in history, geography, art and architecture of India are preferred

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Employees in this industry need to be skilled, confident, well-groomed, should be able to handle people very well, and possess good interpersonal skills

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It is preferable that employees know at least one foreign language apart from English

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A diploma in public relations or advertising would prove to be helpful in building a career

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Employees must be ready to work long or odd hours

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Employees must be completely aware and up-to-date on all the rules and regulations concerning ticket booking or reservation, passports, visas, cargo and even fines where applicable, so that they can assist in getting paperwork and documentation done

Promotion and employment aspects are bright in this field as of now because not many skilled employees are available. One can even plan to start their own business or start-up in travel and tourism by taking on additional employees and partners. A travel and tourism course offers vocational training and helps you develop strong business management and communication skills, broadening your career prospects Job options Jobs directly related to your degree include: 

Holiday representative



Tour manager



Tourism officer



Tourist information centre manager



Travel agency manager

Jobs where your degree would be useful include: 

Customer service manager



Event manager



Hotel manager



Marketing executive



Outdoor activities/education manager

Work experience It is relatively easy to find paid part-time work opportunities in the travel and tourism industry, since it is so large and there are so many types of visitor establishments and attractions all over the UK. The range of different working patterns available should make it easy to combine part-time work with your current study. Voluntary work may also be a good option, especially if it means gaining experience in an area where job opportunities are scarce. You could also consider summer work experience or spending time working abroad. This could include working at holiday or theme parks, in a resort or at summer camps abroad. You could also purchase a student railcard and travel through Europe, widening your cultural knowledge and language abilities. You may be able to take part in an exchange programme, spending some time studying abroad towards your degree. Consider looking at relevant short courses, such as TESOL or TEFL, which may present opportunities to work abroad teaching English language skills.

Typical employers The travel and tourism sector comprises many different industries and sub-industries, including services such as retail travel, currency exchange, tour operators and tourist boards. It also covers passenger transport including coach, aviation, rail and waterways and visitor attractions such as museums, theme parks, zoos and heritage sites. A variety of accommodation services also fall within this category, including hotels, hostels and holiday parks. Associated with hotels and core business operations are conferences and events, which provide considerable all-year-round employment opportunities. Employers hiring travel and tourism graduates now Skills for your CV Travel and tourism graduates gain knowledge about products, structures and operations within the tourism industry, learning about tour operators, airlines, hotels and tourist boards. Through a combination of vocational and academic study you learn about the relationships between consumers and the providers of tourism services and about the issues relating to sustainability and social responsibility within tourism. The course also equips you with a range of transferable skills, including: 

leadership



team working



problem-solving



communication skills, with a strong customer focus



IT skills



the ability to research



presentation skills



the ability to work to deadlines

Further study Specific in-house training is likely to be available within the industry and is often encouraged to enhance promotion prospects and knowledge of particular issues. Re, particularly in areas such as hospitality, heritage and sustainability. Postgraduate courses in specialist areas such as ecotourism or rural development may also be helpful. General business topics such as marketing or human resources could be relevant and can be applied across various disciplines. What do travel and tourism graduates do? Three of the top four jobs held by graduates employed in the UK are conference and exhibition manager and organiser, marketing associate professional and travel agent. levant postgraduate study in this field includes courses with an emphasis on management skills

World's top tourism destination

World Tourism rankings The World Tourism Organization reports the following ten destinations as the most visited in terms of the number of international travelers in 2017. International Rank

Country

UNWTO

tourist

Region

arrivals (2017)

1

France

Europe

100.3 million

2

Spain

Europe

81.8 million

3

United States

North America

75.9 million

4

China

Asia

60.7 million

5

Italy

Europe

56.9 million

6

Mexico

North America

39.3 million

Europe

37.7 million

7

United Kingdom

8

Turkey

Europe

37.6 million

9

Germany

Europe

37.5 million

International Rank

Country

UNWTO

tourist

Region

arrivals (2017)

10

Thailand

Asia

35.4 million

International tourism receipts International tourism receipts grew to US$1.26 Trillion in 2015, corresponding to an increase in real terms of 4.4% from 2014. The World Tourism Organization reports the following entities as the top ten tourism earners for the year 2015:

International Rank

Country/Area

UNWTO

tourism

Region

receipts (2016)

1

United States

North America

$204.5 billion

2

China

Asia

$114.1 billion

3

Spain

Europe

$56.5 billion

4

France

Europe

$45.9 billion

Europe

$45.5 billion

Asia

$44.6 billion

5

United Kingdom

6

Thailand

7

Italy

Europe

$44.5.4 billion

8

Germany

Europe

$36.9 billion

9

Hong Kong

Asia

$36.2 billion

10

Macau

Asia

$31.3 billion

International tourism expenditure

The World Tourism Organization reports the following countries as the ten biggest spenders on international tourism for the year 2015.

UNWTO Rank

Country

Region

International tourism expenditure (2015)

1

China

Asia

$292.2 billion

2

United States

North America

$112.9 billion

3

Germany

Europe

$77.5 billion

4

United Kingdom

Europe

$63.3 billion

5

France

Europe

$38.4 billion

6

Russia

Europe

$34.9 billion

7

Canada

North America

$29.4 billion

8

South Korea

Asia

$25.0 billion

9

Italy

Europe

$24.4 billion

10

Australia

Oceania

$23.5 billion

UNWTO Rank

Country

Region

International tourism expenditure (2015)

Euro monitor International Top City Destinations Ranking Euro monitor International rated these the world's cities most visited by international tourists in 2017

Rank

City

Country

International tourist arrivals

1

Hong Kong

Hong Kong

27.88 million

2

Bangkok

Thailand

22.45 million

3

London

United Kingdom

19.82 million

4

Singapore

Singapore

17.61 million

5

Macau

Macau

17.33 million

6

Paris

France

15.83 million

7

Dubai

8

9

United Arab Emirates

15.79 million

New York City

United States

13.10 million

Kuala Lumpur

Malaysia

12.84 million

Rank

10

City

Country

Shenzhen

China

International tourist arrivals

12.07 million

World Travel & Tourism Council

Countries Showing Strong International Travel & Tourism Growth between 2010–2016

Rank

Country

Percentage

1

Myanmar

73.5%

2

Sudan

49.8%

3

Azerbaijan

36.4%

4

Qatar

34.1%

5

São Tomé and Príncipe

30.1%

6

Sri Lanka

26.4%

Countries Showing Strong International Travel & Tourism Growth between 2010–2016

Rank

Country

Percentage

7

Cameroon

25.5%

8

Georgia

22.7%

9

Iceland

20.0%

10

Kyrgyzstan

19.5%

Countries that performed best in fastest growing tourism and travel industry in 2016[30]

Rank

Country

Percentage

1

Azerbaijan

46.1%

2

Mongolia

24.4%

3

Iceland

20.1%

4

Cyprus

15.4%

5

Kazakhstan

15.2%

6

Moldova

14.2%

7

Costa Rica

12.1%

Countries that performed best in fastest growing tourism and travel industry in 2016[30]

Rank

Country

Percentage

8

Georgia

11.2%

9

Sri Lanka

10.7%

Components of Tourism Industry

➢ATTRACTION:- The principle of attraction is to establish the need for the attraction in a particular location to invite more footfalls. It may be a huge theme park, a museum, a gallery, a heritage building, an educational center etc. Many countries see the need to have one or more visitor attraction in the area to widen their appeal and attract huge potential tourist:Learn more at www.technofunc.com. Your online source for free professional tutorials.

➢ACCOMODTION AND CATERING: - This components consists of those who provide accommodation to the people in the form of hotels, resorts, apartments, camps, guest houses etc. The accommodation may be marketed individually or through the tour operators in the form of package. These service providers also take care of the catering needs of the people by providing them huge cafeterias, various fast food outlets in house or in the form of a Galleria.

➢TRANSPORTATION:-Transport providers are those operating any major form of transport. They could be airlines, cruise lines, car rentals, and rail companies. A tourist’s choice of transport would depend on the travel budget, destination, time, purpose of the tour, and convenience to the point of destination.

➢TOURIST INFORMATION AND GUIDING SERVICES:- The tourist information and guidance providers include a number of service providers such as those offering insurance, recreational, communication, and banking services; government agencies; tour guides; industry associations; packaging agents; ticketing agents; and holiday sellers. ➢TRAVEL AGENTS: - A travel agent provides information to the people on various travel destinations, advises them of available holiday packages to suit their tastes and budget and chart their travel plan. He would generally sell the travel associated products like currency exchange, car rentals, insurance etc. ➢TOUR OPERATORS: - Tour operators offer holiday packages, which comprise of:1. Travel by rail, road or air. 2. Accommodations like hotels, resorts, apartments, guesthouses etc. 3. Travel services like airport pick and drop, sightseeing, excursions etc. These tour operators may be the wholesale operators who operate tours only through retail travel agencies or they may be direct sell operators who market their product directly to the public.

INDIAN TRAVEL AGENCY

A travel agency is a private retailer or public service that provides travel and tourism related services to the public on behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways, and packages tours. In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only.

Operations A travel agency's main function is to act as an agent, selling travel products and services on behalf of a supplier. Consequently, unlike other retail businesses, they do not keep a stock in hand. A package holiday or a ticket is not purchased from a supplier unless a customer requests that purchase. The holiday or ticket is supplied to the agency at a discount. The profit is therefore the difference between the advertised price which the customer pays and the discounted price at which it is supplied to the agent. This is known as the commission. In many countries, all individuals or companies that sell tickets are required to be licensed as a travel agent. A travel agent is supposed to offer impartial travel advice to the customer. However, this function almost disappeared with the mass market package holiday, and some agency chains seemed to develop a "holiday supermarket" concept, in which customers choose their holiday from brochures on racks and then book it from a counter. Any travel agent needs certain skills and qualities for performing business related functions effectively. This will be reflected on the entire business and will be helpful for repeat business, improves customer loyalty and acts as a promotional tool due to the positive word of mouth publicity by the satisfied customer.

Agency income

Travel agencies' principal source of income was, and continues to be, commissions paid for bookings of car rentals, cruise lines, hotels, railways, sightseeing tours, tour operators, etc. A fixed percentage of the main element of the price is paid to the agent as a commission. Commissions may vary depending on the type of product and the supplier. Commissions are not paid on the tax component of the price. Travel agencies also receive a large variety of bonuses, benefits, and other incentives from travel and tourism related companies as inducements for travel agents to promote their products. The customer is normally not made aware of how much the travel agent is earning in commissions and other benefits. Other sources of income may include the sale of insurance, travel guide books, public transport timetables and money exchange.

Travel agencies in the 21st century

With general public access to the Internet, many airlines and other travel companies began to sell directly to passengers. As a consequence, airlines no longer needed to pay the commissions to travel agents on each ticket sold. Travel agencies have gradually been intermediated, by the reduction in costs caused by removing layers from the package holiday distribution network. However, travel agents remain dominant in some areas such as cruise vacations where they represent 77% of bookings and 73% of packaged travel. In 2009, the market size for travel agencies experienced a sharp decline, dropping from $17 billion the previous year to $14.5 billion. In response, travel agencies have developed an internet presence of their own by creating travel websites, with detailed information and online booking capabilities. Travel agencies also use the services of the major computer reservations systems companies, also known as Global Distribution Systems (GDS), including: Amadeus CRS, Galileo CRS, SABRE, and World span, which is a subsidiary of Travel port, allowing them to book and sell airline tickets, car rentals, hotels, and other travel related services. Some online travel websites allow visitors to compare hotel and flight rates with multiple companies for free; they often allow visitors to sort the travel packages by amenities, price, and proximity to a city or landmark. Travel agents have applied dynamic packaging tools to provide fully bonded (full financial protection) travel at prices equal to or lower than a

member of the public can book online. As such, the agencies' financial assets are protected in addition to professional travel agency advice.

TOP 10 TRAVEL COMPANIES IN INDIA 2017 ❖Make My Trip: - is placed at the first places. It was started in 2000 and become one stop destination for all domestic and international travel deals. ❖Yatra.com:- Yatra is a leading online travel company started in 2006 to capture booming travel sector. Company has good reputation in the market and famous for delivery memorable travel experience. Yatra offers personal and corporate tailor made services according to the need of customers. ❖Thomas Cook: - Thomas Cook is a US based travel company has presence in pan India. In India Thomas Cook have offices in 98 cities and providing amazing services to customers. Over the years Thomas Cook has won numerous awards become a trusted brand in travel industry. ❖Cox & Kings: - Cox & Kings was started in 1758 and has experience of over two decade in travel industry. Company has presence in India, UK, Japan, USA, Russia etc. The service portfolio of company includes Domestic Holidays, Trade Fairs, Corporate tours and Outbound Tourism. ❖Gibbon :- Gibbon is a prominent travel company that was started in 2009 and within 4 years has achieve tremendous success and become one stop destination for travel deals, flight booking & bus booking. ❖Expedia:- Expedia is a US based travel company started in 1996 and knows in the word for excellent services. Expedia has tie up with more than 80,000 hotels and offers cheapest deals in travel industry. ❖Clear trip:- is a leading online portal that was established in 2006. Company has headquartered in Mumbai and sells cheapest online, air, train, bus tickets. Clear trip provide facility to search flights online and offers discount on booking. ❖Travel guru: - was started in 2005 and providing tailor made packages according to need of customers. Company is known for providing impeccable services and because of this it is counted among most trusted companies in travel industry. ❖SOTC:- SOTC was started in 1949 and has over 60 years of experience in travel industry. SOTC provide customize travel deals according to customers need.

OBJECTIVES OF JOB TRAINING REPORT 1. To get the practical knowledge of travel agency. 2. To groom our personality and knowledge. 3. To prevent manpower obsolescence. 4. To improve the morale of employees. 5. To prepare the employees for present and future organizational requirements. 6. To prepare the employees for higher level jobs/tasks. 7. Improvement in quality of work. 8. To maintain the supply of employees. 9. Less supervision 10. Improvement in efficiency of employees. 11. Development of knowledge and skill. 12. Modifying the attitude of employees. 13. Best utilization of resources. 14. To build up a second line of competent officers

Importance of Training 1. It increases productivity and profitability, reduces cost and finally enhances skill and knowledge of the employee. 2. It helps in developing a problem solving attitude. 3. It gives the people awareness of rules and procedures. 4. It prevents obsolescence. 5. Growth, expansion and modernization cannot takes place without trained. 6. Training makes people more competent. 7. Through training people trust each other more. 8. Personnel become committed to their job resulting in proactiveness. 9. Training enables quick learning to employees. 10. Training helps in a better work performance and it helps in increase in confidence in the employees.

COMPANY PROFILE

ROVER HOLIDAYS PVT. LTD.…!! ROVER HOLIDAYS PVT. LTD. is a collaborative endeavor of young professionals with an experience of more than two decades in travel and hospitality industry. Our simple philosophy is to offer our valued guests the best possible travel experiences in the Indian subcontinent. We offer a comprehensive range of travel experiences throughout India for our clients all across the world. Our Indian Subcontinent specialists have been born and bred here and have travelled extensively throughout the region, so you can rely on their first-hand knowledge. They have boundless enthusiasm for their chosen countries and take an honest “tell it how it is” approach to planning an itinerary, suggesting sights, selecting accommodation and discussing the practicalities of travel. We make sure that we regularly revisit destinations / areas, meticulously inspect hotels and keep up to date with all travel-related issues. We believe this approach is unique to us and ultimately ensures that our guests will have the best possible travel experience.

ROVER HOLIDAYS PVT. LTD. can handle whatever service or need is on your wish list for tours at different parts of the country. We, “ROVER HOLIDAYS PVT. LTD. ”, have been working in the field of tourism for many years and constantly focus on developing better services based on travel requirements. Our Tailor Made Packages, Training Camps, Incentive Tours, Meetings & Conferences for Corporate Houses are not just shuffling of known places, but giving our guests the best of the experience of the region and culture along their line of interest. We mostly operate and promote off-beat destinations in Himachal Pradesh, Punjab, Jammu & Kashmir and Ladakh regions Our support crew mainly includes natives or locals from individual regions in order to make our guests feel a local aura of the region, and have their best experience in real time. If you are dreaming of a Vacation in Paradise, then ROVER HOLIDAYS PVT. LTD. welcomes

you to the scenic places in northern India. We offer exciting tour packages like family holiday tour packages, honeymoon tour packages, group tour packages and individual tour packages suiting the client’s preferences. Moreover, our sole aim is the client satisfaction and we ensure this by delivering the highest standard of personalized services to the tourists.

Our Services:✓HOLIDAY PACKAGES ✓EVENTS ✓HOLIDAYS TOUR ✓TEAM BUILDING ✓PRODUCT LAUNCH ✓DESTINATION WEDDING ✓Hotel Booking Organizational Structure of ROVER HOLIDAYS PVT. LTD.…

Organisational Structure of Travel Agency And Tour Operator

The organization structure of a large travel/ tour company is shown in Figure 1. The chart depicts the visible ‘super structure’ of departments and the important reporting and functional relationships in the organization of a travel company. The structure consists of managerial hierarchy from top level to junior level managers and assistants. Normally, a large scale travel company has two parts – Head Office and number of branches within the country and abroad. It is also common that the headquarters/registered offices would have several divisions such as research and planning, travel and tour division etc. and so forth. However in the branches, one will find a few departments according to the requirements of specialized particular areas. Obviously in designing organization structure, a travel company is free to use any means of departmentation that are appropriate to its business operation, type of customer - traveler corporation, its services and specific functions and activities to achieve a mission or goals and the core values etc.

1.10 Market Trends & Travel Agency Business Scenario There has been a gradual decline in the number of travel agency business around the world which can be attributed to some very tangible factors. The first was shrinking airline commissions beginning in 1995 and continuing until 2002, when they were eliminated. So, after decades of offering travel agents a standard commission of 10 percent or more, with no cap, many of the larger carriers stopped paying base commissions to travel agents. These changes in the commission system driven by the airlines altered the distribution system fundamentally. Agents were no longer paid to process transactions. To offset the loss of commissions, agents had to develop new sources of income. The most readily available source was service fees. In addition to charging fees, agents have also turned to selling more cruises and tour packages and shifted to an emphasis on leisure travel. Service fees put agents at a price disadvantage because when airlines sell directly to passengers online, they do not add a separate fee to cover their own distribution costs. Therefore, an airline-direct fare for the same seat for the same journey is lower than a comparable ticket offered by an agent charging a fee. That provides an incentive for the customer to deal directly with the airline and reduces the agent’s share of the distribution pie. A second major factor is the Internet, which has impacted travel purchase behavior. The Internet has changed the way commerce is conducted. Many businesses use the Internet as a way to bypass product and service intermediaries and deal directly with consumers. The airlines have been a leader in aggressively using e-commerce. The major carriers built powerful websites where passengers could make reservations, review frequent flyer accounts, and check on the status of flights. As a result, airline online bookings increased, as did the depth of information airlines were able to collect on customers.

Tour Packages of ROVER HOLIDAYS PVT. LTD.

GOLDEN TRIANGLE PACKEAGE 05 Nights/06 Days: 02N-Delhi, 01N-Agra, 02N-Jaipur Day01: Arrive Delhi Highlights: Red fort, President House, Birla Temple,India Gate. Welcome Delhi: On arrival at Delhi Airport or Railway Station, Meet and greet our Tours Representative and transfer to your hotel. After Freshen up you may visit Red Fort,President House,Birla Temple & India Gate, Back to Hotel Overnight stay at Hotel . Day02: Delhi City Tour Highlights : New Delhi : Raj Ghat , Red Fort , Jamma Masjid , Chandni Chowk , Old Delhi :Qutub Minar , the Rashtrapati Bhawan, Laxmi Narayan Temple, Lotus Temple After breakfast you will visit old Delhi. The Raj Ghat, Red Fort & Jama Masjid are important places to visit, you may also visit Chandni Chowk, Spice Market etc. Later on proceed to visit New Delhi. The QutubMinar, tallest stone tower in India, and the Rashtrapati Bhawan, Laxmi Narayan Temple, Lotus Temple By evening return to hotel. Overnight stay at Hotel. Day03: Delhi – Agra (246km/ 3hr 45min) Highlights : Drive By Yammuna Xpress Highway , Mathura City , Agra Fort , Taj Mahal , Dayal Bagh After early breakfast you will drive to Mughal City Agra and check into the Hotel. En rout you may also visit Mathura the birth place of Lord Krishna. Afternoon visit the Agra Fort, build by the great Emperor Akbar and the famous TajMahal the symbol of love, built by Emperor Shah Jahan in memory of his wife Mumtaz Mahal. You may also visit Dayal Bagh. By evening return to your hotel.Overnight stay at Hotel. Day04: Agra to Jaipur Highlights : Fateh Pur Sikri , Mathura City , Buland Darwaza, Salim Chisti and Red Fort After breakfast you will drive to the Pink City of Jaipur, enroute you will drive the Fatehpur Sikri, the deserted red sand stone city built by the Mughal Emperor Akbar and Buland Darwaza, Salim Chisti and Red Fort then proceed to Jaipur. On arrival check into the hotel.Over night stay at Hotel.

Day05: Jaipur City Tour Highlights : Amber Fort , Hawa Mahal , Jantar Mantar , City Museum After breakfast visit the Amber Fort, built in 16th century enjoy an elephant ride at Amber. Drive past the Hawa Mahal a Place of winds. In the afternoon you will visit the city palace

and museum, walk to adjacent Jantar Mantar an astronomical observatory. Day 06: Jaipur Departure Highlights: Depart After Breakfast check out the hotel and transfer to Airport /Railway Station for your onwards Journey.

Srinagar Package Destinations: Srinagar - Sonmarg - Pahalgam - Gulmarg Duration : 05 Nights / 06 Days Day 01: Arrive Srinagar (Local Srinagar) You will be met by our representative at the Srinagar airport. He will assist and transfer you to the deluxe houseboat. In the afternoon you take a shikara ride on Dal Lake (optional) where you visit the floating vegetable gardens.. Dinner and Overnight in dlx Houseboat. Day 02 : In Srinagar | Day Excursion to Sonmarg (80 kms / approx. 1 hour drive) Today you embark

on a full day excursion to the picturesque 'meadow of gold’ Sonmarg.. You can opt for a pony ride to one of the glaciers for some fun in snow and ice (by your own payment). Return back to the Hotel in Srinagar enjoy comfortable and Dinner at Hotel. Day 03 : In Srinagar Day Excursion to Pahalgam (90 kms / approx. 2 hour drive) After breakfast proceed to Pahalgam (The valley of shepherds). En-route, visiting the saffron fields of pampore, Awantipura Ruins (1100years old temple of Lord Vishnu built by the King Awantivarman), and enjoy the beautiful country side. Drive throughout the pine forests. Arrive at Pahalgam and enjoy Lidder stream. Later walk along pony trails with a magnificent view of the mountains. Overnight in Srinagar hotel. Day 04 : In Srinagar Day Excursion to Gulmarg (60kms / approx. 2hour drive) Morning leave for Gulmarg (Meadow of Flowers) 2730 mts. above the sea level. Gulmarg has one of the best ski slopes in the world and highest golf course with 18 holes. If weather permits one can also have the view of Nanga Parbat, the naked mountain that is over 26,000 feets and dominates the entire region, also enjoy cable car (Gondola) for mountain ride upto khilangmarg. In the evening drive back to Srinagar. Overnight in Srinagar hotel. Day 05 : In Srinagar Day Excursion to Srinagar (Local Srinagar) After having breakfast Sightseeing Tour to world famous mughal gardens including: Shalimar, Nishant, Tulip gardens,(Asia’s biggest tulip garden) botanical gardens, Chesmashahi and Parimahal. All the gardens are situated on the banks of the Dal Lake with the Zabarwan hills in the background. Dinner and Overnight in hotel.

Day 06 : Srinagar Airport Return Home With Happy Memories. After breakfast, transfer to Srinagar Airport to board your flight with memorable experiences.

3 N 4 D OF MANALI PACKAGE Dear Mr. Pramod , Greetings from ROVER HOLIDAYS PVT. LTD. !! A team of real professionals is here to guide you at every step..As per our telephonic conversation here under the details of your tour package, kindly check the itinerary & revert me as soon as possible. No. of persons : 5 ADULTS Package type :- 3 N / 4 D ( CHANDIGARH - MANALI 3 N - CHANDIGARH ) Meals - MAPI ( BREAKFAST + DINNER ) Cab used: BY PRIVATE INNOVA CAB ( Ac will not be used in Himanchal ) Travel Date : 7 MAY 2019 Tour itinerary DAY 7 MAY 2019 - CHANDIGARH - MANALI

Meals - No Meal Today Evening board your cab and depart Manali, next day morning you will reached Manali.

DAY 8 MAY 2019 - MANALI LOCAL SIGHTSEEINGS Meals - Dinner Only Today morning your cab will drop you to the hotel. Then check in to the hotel and after fresh n up , go for local sight seeings like: HADIMBA DEVI TEMPLE ( It is made by wood and located in the middle of the forest),VAISHISHT VILLAGE (famous for hot sulpher spring water) , and TIBETAN-MONASTERY. Later in the evening enjoy shopping at famous MANALI MALL ROAD & IBEX MARKET. Dinner and overnight stay at hotel.

DAY 9 MAY 2019 - MANALI - SOLANG VALLEY up to the snow line. Meals: Breakfast + Dinner Today morning after breakfast go to Solang Valley , ( Horse Riding, Yak Riding, Paragliding etc.(on your own expenses). Enroute visit and after completing that,back to hotel ,do overnight stay there. DAY 10 MAY 2019 - MANALI - KULLU Meals: Breakfast + Dinner Today morning after breakfast proceed towords kullu vaishno temple , - Roerich art gallery. Do dinner and overnight stay in the hotel.

DAY 11 MAY 2019 - MANALI - CHANDIGARH Meals: Breakfast only Today morning after breakfast check out from the hotel and board your Cab and say good bye to the land of God Himachal. Tour Ends, but sweet memories always remain !

TOTAL PACKAGE COST Package Type

Hotel Used

Package Cost Package Cost : 6,000 Rs. /- Net payable Per Adult Cost Pvt Innova Cab ( 6 Adults) .

SILVER PACKA GE

MANALI - HOTEL SIYAL HEIGHTS OR 3 N STAY

INCLUDED 5 % G.S.T. Package cost : 6,700 Rs. /- Net Payable Per adult Cost By Pvt Innova Cab ( 5 adults ). INCLUDED 5 % G.S.T.

NOTE: IN CASE OF NON AVAILABILITY IN THE HOTEL, SIMILAR ACCOMMODATION WILL BE PROVIDED.

INCLUSIONS: Package Includes

Package Excludes

Comprehensive Package for 5 adults and Two Rooms, Double Sharing + one extra bed.

Monument entrance fee / Camera fees.

Pick up and drop from Delhi Volvo point .

Any personal expensive – laundry , shopping , tip etc.

MAP Meal plan – 3 Breakfasts, 3 Dinner.

Train fare / Air fare

PICKUP AND DROP BY PVT INNOVA CAB.

Any adventure activity skiing ,paragliding, River Rafting etc.

Welcome drink tea,coffee on arrival.

Meal other than specified, Heater charges extra.

Inclusive of all the Taxes (Parking, Toll Tax, Luxury Tax, Govt. Service tax, Green Tax Fuel Exp. and Driver Exp. etc.).

HOW TO BOOK THE PACKAGE: For Package conformation you need to deposit only 50% Payment in Our Company Account given below and receive your Booking Voucher (Please do mail the screenshot of the mode of advance payment).For Diamond,Diamond+,Platinum and Platinum+ packages need 100% advance. IMPORTANT NOTE: ·Package can be altered/change as per the customer’s requirement/ interest if possible (subject to availability) ·Check out time of the hotel mentioned is 10:00 hrs.Check in time is 12:00 noon. (Early check in is subject to availability)

·We may reschedule the sightseeing days subject to weather conditions & to ensure smooth execution of tours. ·We shall not be responsible for any cancellation of cabs or buses due to bad weather & are not liable for it. ·Though Himachal have been witnessing a huge tourist growth but the facilities available cannot be matched to those available in the Cities and other developed destinations. CHILD POLICY:·Children below 5 years are complementary in parent’s room without extra bed. ADVANCE OR POSTPONE OF TOUR PACKAGE: ·For advance/postpone of tour packages are to be communicated in written and need to be inform us at least 10 days prior of tour date. ·INR 3000/- will be charged extra for advance/postpone (Only for Bronze, Silver and Golden Packages).For Rest of Packages up to 15000/- can be charged.

AMENDMENTS / CANCELLATIONS ·If the Client is willing to amend or cancel his/her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:·30 days prior to departure of the tour, advance amount is non refundable, advance will be charged.

·30 days to 15 days prior to departure of the tour 50% of total tour cost. ·14 days to 07 days prior to departure of the tour 75% of total tour cost. ·07 days to 01 days prior to departure of the tour 100% of total tour cost. ·There will be no refund for NO SHOWS. ·Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Company is liable to recover cancellation charges as indicated in the above-mentioned table. ·The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.

5 N 6 D PACKAGE OF MANALI - SHIMLA Dear Mr. Ravi , Greetings from ROVER HOLIDAYS PVT. LTD. !! A team of real professionals is here to guide you at every step..As per our telephonic conversation here under the details of your tour package, kindly check the itinerary & revert me as soon as possible. No. of persons : 2 ADULTS

Package type :- 5 N / 6 D ( DELHI - MANALI 3 N - SHIMLA 2 N - DELHI BY A.C LUXURY VOLVO ) Meals - MAPI ( BREAKFAST + DINNER ) Cab used: BY PRIVATE ALTO CAB ( Ac will not be used in Himanchal ) Travel Month : 25 APRIL 2019 Tour itinerary DAY 25 APRIL 2019 - DELHI - MANALI ( BOARD YOUR VOLVO AT 5 : 30 P.M FROM R.K ASHRAM PALIKA PALACE ) Meals - No Meal Today evening board your volvo and depart manali, next day morning you will reached Manali.

DAY 26 APRIL 2019 - MANALI LOCAL SIGHTSEEINGS Meals - Dinner Only Today morning check in the hotel after fresh n up, go for local sight seeings like: HADIMBA DEVI TEMPLE ( It is made by wood and located in the middle of the forest),VAISHISHT VILLAGE (famous for hot sulpher spring water) , and TIBETAN-MONASTERY. Later in the evening enjoy shopping at famous MANALI MALL ROAD & IBEX MARKET. Dinner and overnight stay at hotel.

DAY 27 APRIL 2019- MANALI - SOLANG VALLEY up to the snow line. Meals: Breakfast + Dinner Today morning after breakfast go to Solang Valley , ( Horse Riding, Yak Riding, Paragliding etc.(on your own expenses). Enroute visit and after completing that,back to hotel ,do overnight stay there. DAY 28 APRIL 2019 - MANALI - KULLU

Meals: Breakfast + Dinner Today morning after breakfast proceed towords kullu vaishno temple , - Roerich art gallery . Do dinner and overnight stay in the hotel. DAY 29 APRIL 2019 - MANALI - SHIMLA ( DELUXE BUS TRANSFER ) Meals: Breakfast + Dinner Today morning after breakfast check out from the Manali hotel and board your deluxe bus from Manali bus stand and proceed towards Shimla. Do dinner and overnight stay in Shimla Hotel. DAY 30 APRIL 2019 - SHIMLA SIGHTSEEINGS Meals : Breakfast + Dinner Today morning after breakfast go for sight seeings ( Local sight seeings like: KUFRI , MALL ROAD, BRIDGE ,LAKKAD MARKET etc). In the evening back to the hotel , do dinner and overnight stay there. DAY 1 MAY 2019 - SHIMLA - DELHI Meals : Breakfast only Today morning after breakfast check out from the hotel, Board your volvo and say good bye to the Land of God Himachal Tour Ends, but sweet memories always remain !

TOTAL PACKAGE COST Package Type

Hotel Used

Package Cost

SILVER PACKA GE

MANALI - HOTEL HARMONY INN OR 3 N STAY SHIMLA - HOTEL VALLEY VIEW OR 2 N STAY

Package Cost : 26,800 Rs /- Per Person cost. INCLUDING = 5% GST

NOTE: IN CASE OF NON AVAILABILITY IN THE HOTEL, SIMILAR ACCOMMODATION WILL BE PROVIDED.

INCLUSIONS: Package Includes

Package Excludes

Comprehensive Package for 2 Adults in One Rooms , Double Sharing.

Monument entrance fee / Camera fees.

Pick up and drop from Delhi Volvo point.

Any personal expensive – laundry , shopping , tip etc.

MAP Meal plan – 5 Breakfasts, 5 Dinner.

Train fare / Air fare

PICKUP AND DROP BY PRIVATE ALTO CAB.

Any adventure activity skiing ,paragliding, River Rafting etc.

Welcome drink tea,coffee on arrival.

Meal other than specified, Heater charges extra.

Inclusive of all the Taxes (Parking, Toll Tax, Luxury Tax, Govt. Service tax, Green Tax Fuel Exp. and Driver Exp. etc.).

HOW TO BOOK THE PACKAGE:

For Package conformation you need to deposit only 50% Payment in Our Company Account given below and receive your Booking Voucher (Please do mail the screenshot of the mode of advance payment).For Diamond,Diamond+,Platinum and Platinum+ packages need 100% advance. IMPORTANT NOTE: ·Package can be altered/change as per the customer’s requirement/ interest if possible (subject to availability) ·Check out time of the hotel mentioned is 10:00 hrs.Check in time is 12:00 noon. (Early check in is subject to availability) ·We may reschedule the sightseeing days subject to weather conditions & to ensure smooth execution of tours. ·We shall not be responsible for any cancellation of cabs or buses due to bad weather & are not liable for it. ·Though Himachal have been witnessing a huge tourist growth but the facilities available cannot be matched to those available in the Cities and other developed destinations. CHILD POLICY:·Children below 5 years are complementary in parent’s room without extra bed.

ADVANCE OR POSTPONE OF TOUR PACKAGE: ·For advance/postpone of tour packages are to be communicated in written and need to be inform us at least 10 days prior of tour date. ·INR 3000/- will be charged extra for advance/postpone (Only for Bronze, Silver and Golden Packages).For Rest of Packages up to 15000/- can be charged.

AMENDMENTS / CANCELLATIONS

·If the Client is willing to amend or cancel his/her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:·30 days prior to departure of the tour, advance amount is non refundable, advance will be charged. ·30 days to 15 days prior to departure of the tour 50% of total tour cost. ·14 days to 07 days prior to departure of the tour 75% of total tour cost. ·07 days to 01 days prior to departure of the tour 100% of total tour cost. ·There will be no refund for NO SHOWS. ·Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Company is liable to recover cancellation charges as indicated in the above-mentioned table. ·The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.

THAILAND TOUR PACKAGES

GRAND PER PERSON PACKAGE COST@73500 OFFLINE / 75500 ONLINE HOTEL DETAIL 3 NIGHT, SAWASDEESEAVIEW, PATTAYA, OTHER CHECK IN DATE: 13MAR. 2019 CHECK OUT DATE:16MAR.2019 STANDARD ROOM, BREAKFAST NO. OF ADULT:2 2 NIGHT, ROYAL EXPRESS BANGKOK, BANGKOK, OTHER CHECK IN DATE: 16MAR. 2019 CHECK OUT DATE:18MAR.2019 STANDARD ROOM, BREAKFAST NO. OF ADULT:2 FLIGHT DETAILS Air India 23:00 New Delhi 04:40 13 Mar Bangkok 4h 10m Non-Stop 21:25 Bangkok 00:10 19 Mar New Delhi 4h 15m Non-Stop New Delhi TUE, 12 MAR Bangkok MON, 18 MAR

CAB DETAILS ALL AIRPORT TO HOTEL TRANSFER PVT ALL HOTEL TO AIRPORT TRANSFER PVT ALL SIGHTSEEINGH TRANSFER SIC

INCLUSIONS ENGLISH SPEAKING DRIVER SIGHTSEEING 1. ALCAZAR SHOW 2. CORAL ISLAND 3. SAFARI WORLD + MARINE PARK GOVERNMENT TAXES/VAT/ SERVICE CHARGES (YES) AIRFARE (YES) CAB (YES) MEAL PLAN: BREAKFAST (YES) AIRPORT TRANSFER: ARRIVAL (YES) AIRPORT TRANSFER: DEPARTURE (YES) EXCLUSIONS PLEASE MENTION IF NATIONAL PARK FEE IS INCLUDED AND AMOUNT OF NATIONAL PARK FEE VISA HONEYMOON SUPPLIMENTS

DAY WISE ITINERARY Day 1: ARRIVAL IN BANGKOK TO PATTAYA AND EVENING ALCAZAR SHOW ARRIVAL IN BANGKOK AIRPORT TO PATTAYA HOTEL TRANSFER BY PVT CAB THEN CHECK IN HOTEL AND RELAX.IN EVENING TRANSFER TO ALCAZAR SHOW THEN BACK TO HOTEL AND RELAX. Day 2: CORAL ISLAND TOUR AFTER BREAKFAST PICK UP FROM HOTEL TO TRANSFER CORAL ISLAND TOUR + LUNCH THEN BACK TO HOTEL AND RELAX. DAY 3: FREE LESURE DAY FREE LESURE DAY Day 4: PATTAYA HOTEL TO BANGKOK HOTEL AFTER BREAKFAST PICK UP FROM PATTAYA HOTEL TO BANGKOK HOTEL TRANSFER BY PVT CAB THEN CHECK IN HOTEL AND RELAX. Day 5: SAFARI WORLD AND MARINE PARK AFTER BREAKFAST PICK UP FROM HOTEL TO TRANSFER SAFARI WORLD + MARINE PARK + LUNCH THEN BACK TO HOTEL AND RELAX. Day 6: TOUR END AFTER BREAKFAST EXPLORE BANGKOK BY YOURSELF. THEN WE DROP YOU TO AIRPORT AS PER FLIGHT TIMING.

6 N 7 D PHUKET-KRABI PACKAGE Destination Phuket and krabi No. of Adults & children 2 Adults & 0 Children Hotel Details Night 1,2, Pavilion Queen's Bay, Krabi, Super Deluxe ,superior double room with breakfast check in 4th may 2019 check out 6th may 2019 Night 3,4,5,6, Blue Ocean Resort, Phuket, Super Deluxe ,deluxe room with breakfast check inn 6th may 2019 check out 11th return Flight Details INDIGO AIRLINES Outbound Booking HYD - HKT, 6E - 595 Q 03 May 2019, 18:15 - 06:40 INDIGO AIRLINES Inbound BookingHKT - HYD, 6E - 1762 R 11 May 2019, 01:50 - 13:15 FLIGHT RATES ARE SUBJECT TO AVAILABILITY… Cab Details ALL TRANSFERS FROM AIRPORT TO HOTEL ALL TRANSFER FROM HOTEL TO AIRPORT PHUKET TO KRABI BY FERRY AND KRABI TO PHUKET FERRY

Inclusions English Speaking Driver Sightseeing (1. KRABI CITY TOUR WITH TRANSFERS 2.4 ISLAND TOUR + LUNCH + RETURN TRANSFERS AND BOAT KRABI 3. SIOMN SHOW IN PHUKET WITH TRANSFERS 4. PHI-PHI ISLAND TOUR + LUNCH + RETURN TRANSFERS AND BOAT IN PHUKET 5. JAMES BOND ISLAND TOUR + LUNCH + RETURN TRANSFERS AND BOAT PHUKET 6. FANTASEA SHOW PHUKET WITH DINNER) Government Taxes/VAT/ Service Charges (YES INCLUDED) Airfare (YES INCLUDED) Cab (YES INCLUDED) Honeymoon supplements (DINNER FREE AND COMPLEMENTRY) Meal plan: Breakfast (YES INCLUDED) Airport Transfer: Arrival (YES INCLUDED) Airport Transfer: Departure (YES INCLUDED) Others: Other Inclusions (MENTION INCLUSIONS ONLY)

Exclusions Please mention if national park fee is included and amount of national park fee Visa Others: Other Exclusions (VISA NOT INCLUDED)

DAYWISE ITINERARY Day 1: KRABI ARRIVAL AND CITY TOUR TODAY IN EVENING AFTER KRABI HOTEL ARRIVAL RELAX AND THEN PICK UP FOR KRABI CITY TOUR AND THEN EXPLORE KRABI AONANG BEACH AND GO FOR DINNER AND OVER NIGHT. STAY IN KRABI Day 2: 4 ISLAND TOUR WITH LUNCH AFTER BREAKFAST GO FOR KRABI 4 ISLAND TOUR WITH RETURN TRANSFERS AND BIG LONG TAIL BOAT + LUNCH AND THEN EXPLORE MORE AONANG KRABI PLACES AND THEN BACK TO HOTEL AND OVER NIGHT STAY IN HOTEL.

Day 3: KRABI TO PHUKET BY FERRY/CAR AFTER BREAKFAST DROP YOU TO THE FERRY PORT AND THEN TRANSFERS TO PHUKET AND THEN RELAX IN PHUKET HOTEL AND THEN IN EVENING THERE IS A SIMON SHOW WITH RETURN TRANSFERS AND THEN OVER NIGHT STAY IN PHUKET HOTEL. Day 4: PHI PHI ISALAND TOUR + LUNCH AFTER BREAKFAST GO FOR PHUKET PHI-PHI ISLAND TOUR WITH RETURN TRANSFERS AND BIG LONG TAIL BOAT + LUNCH AND THEN EXPLORE MORE AONANG KRABI PLACES AND THEN BACK TO HOTEL AND OVER NIGHT STAY IN HOTEL. Day 5: JAMES BOND ISLAND TOUR + LUNCH AFTER BREAKFAST GO FOR PHUKET JAMES BOND ISLAND TOUR WITH RETURN TRANSFERS AND BIG LONG TAIL BOAT + LUNCH AND THEN EXPLORE MORE AONANG KRABI PLACES AND THEN BACK TO HOTEL AND OVER NIGHT STAY IN HOTEL. Day 6: FREE LEISURE DAY WITH YOU LOVED ONE AFTER BREAKFAST GO YOUR A FREE LEISURE DAY WITH YOUR FAMILY FRIENDS AND YOU LOVE ONE AND THEN IN NIGHT BACK TO HOTEL AND OVERNIGHT STAY IN PHUKET Day 7: TOUR END IN PHUKET

AFTER BREAKFAST TRANSFER TO THE AIRPORT TO CATCH THE FLIGHT AND BACK TO HOME TOWN WITH SWEET MEMORIES OF PHUKET AND KRABI Terms & Condition ALL AS PER THE HOTEL POLICY AND AIRLINE POLICY, IF THERE IS ANY CANCELLATION, THEN WE ARE CHARGING ONLY 590 PER PERSON, FOR THE SERVICES CAHRGES.

MY TRAINING TASKS

Before joining the company for my winter training I was hesitating a lot. I was thinking totally negative about myself and I was giving a negligible status myself before the company. But thank God I felt at home there, after feeling comfortable in company I gained energy for working strongly and I perform very well there. I had never expected I will act like that, I think my performance was above my hopes because my hopes were confined up to the limited expectations.

This winter training was my any first industrial training which gave me a clear vision about company work. I learnt there so many things which definitely help me in future to get a strong stand at anywhere. Everything is depicted in my mind with the smiles of all staff members who were teaching me things through funny matters and keeping smile on their faces every time. I not only got the work experience and exposure from the company, but my level of confidence also increased. I am realizing that now I would claim for something on the basis of this experience which gives me surety to face the challenges of the present world. In other words my winter training experience was very excellent and full of satisfactions from my side because market the company in over all Delhi,NCR, working at computer, talking with clients, telephonic conversation, etc was beautiful gift for me from the company which satisfied me wholly and solely.

During my industrial training, I have performed there multitasks timely. I was greatly appreciated in ROVER HOLIDAYS PVT. LTD., with the encouragement from the staff, I felt comfortable and fearless in ROVER HOLIDAYS PVT. LTD. right from the first day of my training till the last day. The friendly environment of the company and the helping nature of staff members had also motivated me to work fearlessly.

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The following were the main tasks that I have performed in a better way

during my winter internship: Requirement taking on telephonic conversation

A query is a cluster or a set of requirements which are related to the tour package. This query is opened in the name of a particular client/customer/tourist who intends to any destination by his/her preferred travel company. These query are mentioning the name, address etc. of tourist; nature of tour, mode of transport, type of accommodation, area of destination, duration of tour, number and no. of pax (s); departure, arrival and stopover dates etc.

Taking a requirement is most important work for any travel company to know the confirmation about a travel trip or a package taken by a tourist. As in ROVER HOLIDAYS PVT. LTD., the requirement taking was my usual task. They were making the bookings/reservations for the tourists in hotels, coaches, trains, and air; making their detailed package was given to me.

Keeping the package detail in sequential and better way in the file, which was my prior duty there. I was maintaining the record of each requirement by entering them in log book (a register in which the file number is registered with the name of client and departure date) daily.

EXPERIENCE

Work experience during our trainingI would like to pay my gratitude to my mentor Ms. Namrata for giving me guidance and support. I would also want to thank Mr. Paul Devassy for appointing me as a trainee in his ROVER HOLIDAYS PVT. LTD..

It was a great experience for me to work in India’s most famous travel company. I came to know about the corporate world. I learnt how to tackle the different situations. There are different types of customers having different kind of demands and I experienced that the operation person in travel industry should be able to mould herself according to the customer’s demands i.e. if they are quality oriented or budget oriented the operation person has to make herself according to the demands. I came to know that if anyone is working in a travel industry he/she must have a calm nature.

It is very important to learn the work of the company but first you have to be a true presenter, pleasant personality and good human being.

Regarding my work experience it was the most memorable and learning for me. Working in ROVER HOLIDAYS PVT. LTD. made me confident about my work. I learnt about the telephonic conversation, requirement taking and keeping them in record and last but not the least I learnt how to make myself capable of handling various situations.

Suggestion

As I work there as a trainee and I know them very well during my winter training period. There staff members’ behavior was very good towards me. That why I completed my winter training around good environment and lots of thing. I came to know about the corporate world. I learnt how to tackle the different situations. But the only few thing that I suggest them and that is coordination between staff members. They should be coordinated with each staff member whether they manager, employee and trainee. It was a great experience for me to work in India’s most famous travel company.

CONCLUSION Training is a necessary part of every human being whether she is an employee or a student. It plays a vital role in the life of every Human-being. Training gives us knowledge and ability gives us knowledge and ability for doing some new in our life. The most important impact of

training is that it saves the time and enhances the confidence of a woman. This winter job training gave me more experience and ability to do worth in the tourism industry.