Kevin Michael English Resume 2009

KEVIN MICHAEL ENGLISH (347) 688-5383 [email protected]

SUMMARY OF EXPERIENCE Successful in managing marketing activities and developing new business. Proficient at responding to escalated issues and trouble-shooting customer requests. Skilled in strategic planning and goal setting. Well-developed skills in eliciting information, collecting data and interacting intelligently and graciously with people. Demonstrated capabilities in making well organized written and oral presentations. Experienced in training tools and techniques. Adept at making recommendations that will work and achieve desired results when implemented. Capable of working with all levels of management. Conversant with computer systems and a host of software packages. PROFESSIONAL EXPERIENCE SOFTWARE HOUSE INTERNATIONAL, Piscataway, NJ (7/07-Prensent) Brand Manager, (Kingston Technology, Toshiba) Manage, develop and implement product marketing activities to maximize sales of Kingston & Toshiba product lines. Marketing activities to include but not limited to vendor shows, sales conferences, product launches and training, intranet updates, other social events. ISLAND DEF JAM MUSIC GROUP (IDJ), New York, NY (4/06 – 11/08) General Manager, (Sam Scarfo/Gorilla Pimp Records) Managed, developed and implemented market research, brand strategy, advertising and public relations campaigns for Jay Z's first signed artist. Consulted IDJ, on artist development, management and promotion of recording artist Sam Scarfo. Currently consulting the label on implementation of Social Media Marketing strategies for Web 2.0. MANHATTAN CENTER STUDIOS, New York, NY (8/05 – 02/06) Security Specialist, (Hammerstein Ballroom, Grand Ballroom, and Studio 8 Lounge), Provide in-house security and customer service for all concerts, performances and special events hosted by The Manhattan Canter. Specific duties include crowd control and surveillance, loss prevention, and de-escalation of patron conflict. Serve as a NY licensed Security/Fire guard. Special events include VH-1 Hip-Hop Honors, Dibella/Dash Boxing. MERCK-MEDCO, Parsippany, NJ 9/02 – 8/05 (Downsized) Training Supervisor, NJ Call Center, Administered new hire and refresher training for customer service representatives of a busy call center. Facilitated team-building exercises for supervisors and managers. Coached CSR’s on quality, accuracy, courtesy and efficiency. Assisted co-workers reach departmental goals. NEXTEL COMMUNICATIONS, INC., East Rutherford, NJ, 12/00 – 9/02 Team Lead, Customer Service Assisted a team of 15-customer service representative on escalated customer inquiries. Answered inbound calls pertaining to account maintenance, equipment troubleshooting and billing inquiries. AT&T WIRELESS SERVICES, Paramus, NJ, 6/98 - 12/00 Customer Care Representative, Help Desk, Answered inbound calls pertaining to account maintenance, equipment troubleshooting and billing inquiries. Participated in AT&T’s Leadership Development Program in preparation for assuming a more responsible lead position in customer care. Research and recommend new calling plan to increase revenue and customer satisfaction. Participant of AT&T’s Leadership Development Program. Awarded AT&T’s Circle of Excellence for providing 100% customer satisfaction.

ATLANTIC RECORDING CORPORATION, New York, NY (5/97 – 6/98) Publicity Assistant, (Patti Conti) Prepared and distributed press kits to Atlantic recording artist to local, regional and national media outlets. Scheduled interviews, meet and greets and public appearances for Tori Amos, BeBe Winnans, Matchbox 20, Hootie and the Blowfish and David Garzia. UNIVERSAL RECORDS OF AMERICA, New York, NY (3/96 – 5/97) A&R Administration, (Urban Music Department) Prepared and maintained artist label budgets for Universal recording artist. Determined living expenses, and managed travel arrangements for The Lost Boyz, Eryka Badu and Tracy Lee. EDUCATION and TRAINING RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY, NEW BRUNSWICK Classical Voice, Mason Gross School of the Arts, Major School of Communication, Information and Library Science, Minor MISCELLANEOUS COURSES AT &T Leadership Development Training Program, Rutgers University School of Management Leadership Development Program, NJIT Bridging the Gap Program, Essex County College Entrepreneurship Program, Prudential Young Entrepreneur Program, National Foundation for Teaching Entrepreneurship. COMPUTER SOFTWARE Advanced MS Word, Advanced MS Excel, MS PowerPoint, MS Access, MS Outlook, Adobe PhotoShop & Illustrator, Windows and Mac OS, Internet Explorer, Firefox, VMWare, Parallels, SnagIt, Camtasia Studio HONORS and AWARDS Winner - AT&T Circle of Excellence, 1999 Winner – Prudential Young Entrepreneur Program – Business Plan Competition, 2002 Honorable Mention – NYFTE Young Entrepreneur of the Year, 2003