Ketan Sip Project Initial Pages 18.2.docx

A PROJECT REPORT ON “A study on Customer Satisfaction with respect to Exported Electric Motors of Crompton Greaves” AT GMTP Logistics Pune BY Mr.Ketan Sharad Jalindre Name ofthe Guide Mr. Deepak Pore SUBMITTED TO SAVITRIBAI PHULE PUNE UNIVERSITY In partial fulfilment Of Master of Business Administration (MBA 2017-2019)

STUDENT DECLARATION

I the undersigned hereby declare that, the project titled, “A study on Customer Satisfaction with respect to Exported Electric Motors of Crompton Greaves for “GMTP Logistics”, Pune is executed as per the course requirement of two year full time MBA program of SavitribaiPhule Pune University. This report has not submitted by any other person to any other University or Institution for a degree or diploma course. This is my own and original work.

Place: Date: -

Mr.KetanSharadJalindre MBA (2018)

CERTIFICATE

This is to certify that the Project Report titled “Astudy on Customer Satisfaction with respect to Exported Electric Motors of Crompton Greaves” is a bonafide work carried out by, Mr.KetanSharadJalindreof MBA- II of JSPM’S JAYAWANT INSTITUTE OF MANAGEMENT STUDIES, PUNE 411033 as a partial ful-fillment of Master of Business Administration, Degree of SavitribaiPhule Pune University.

He has worked under our guidance and satisfactorily completed his summer internship Project work.

Mr. Deepak Pore

Place: PUNE Date:

Dr.Priyanka Singh

Acknowledgement

This project bears imprint of many people and it really gratifies me to recognize there assistance in it. I take this opportunity to express my gratitude to all those who have helped me in undertaking and completing this project successfully. My sincere thanks to Prof.Deepak Pore; I express my deep thanks to the Head of MBA department Prof.; for helping us from time to time in this project. My biggest gratitude goes for Mr. Ganesh M. Thosar(Director. GMTP logistics), who let me carry out the project in their organization and for his excellent cooperation and also I would like to thank Mr. Ganesh M. Thosar my internal guide for his fantastic co-operation during my entire project. It has been a wonderful experience for me to see the things coming true which I had been learning only theoretically so far.

Mr.Ketan Sharad Jalindre MBA 2nd Year

Preface

The successful completion of this project was a unique experience for me and I achieved a better knowledge about Export Documentation. The experience which I got by doing this project was essential to my future. This information in this project being submitted by me contains detailed analysis of the project undertaken by me. The project provides an opportunity to me to devote my skills, knowledge and competencies during my knowledge gathering session forA study on Customer Satisfaction with respect to Exported Electric Motors of Crompton Greaves.

Executive Summary alignment justify The project has been carried for Crompton Greaves titled as “A study on Customer Satisfaction with respect to Exported Electric Motors of Crompton Greaves” by GMTP Logistic. The specialty of the project is that it provides in a simple and logical manner various steps, facilities and incentives relating to export business. The training in the project was an exercise in familiarizing me with the business organisation in operational situations. It proved to be tremendously beneficial to me as it provided an opportunity to study the various documents and trade procedures engaged in export. Apart from the major reforms, several other steps were taken to reduce controls and simplification of procedures for exports. The result of these measures has been a perceptive change in the trading environment and performance of the trade sector has stated exhibiting signs of improvement. Replace I with the researcher The Objective of the project study is to the export procedures involved in the exporting of Capital goods, the documents involved in the export and Understanding Customer Satisfaction Level with respect to exported electric motors. The EXIM policy 2009-2015 aims at giving a major thrust to acceleration of India’s export through restructuring and revamping of various promotion schemes and wide ranging measures for simplification and streaming of procedures with a view to make them more transparent and easy to administer. Steps are being taken to simplify custom clearance expeditiously and to eliminate delay and to Study customer satisfaction regarding the export process. The successful completion of this project was a unique experience for me and I achieved a better knowledge about Export Documentation. The experience which I got by doing this project was essential to my future. This information in this project being submitted by me contains detailed analysis of the project undertaken by me. The project provides an opportunity to me to devote my skills, knowledge and competencies during my knowledge gathering session forCustomer Satisfaction with respect to Exported Capital Goods.

INDEX Sr. No.

CHAPTER NAME

1.

Introduction

2.

Objectives

3.

Company Profile

4.

Theoretical Background

5.

Research Methodology

6.

Data Analysis & Interpretation

7.

Findings

8.

Suggestions

9.

Conclusion

10.

Limitation

11.

Bibliography

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