Jumaria Group Of Hotels

PROJECT HOTEL MANAGEMENT

Submitted By: Abdullah Sipra Bilal Ali Syed Khalid Nabi

Ammara Imtiaz Maria Tariq Sehrish Sana Ali (MBA-4)

Chapter 1 The Jumeirah Group 1.1

Introduction

Jumeirah Group (formerly known as Jumeirah International), is an international luxury hotel chain and part of Dubai Holdings; a collection of leading Dubai-based businesses and projects, which is owned by Dubai Government. Jumeirah was founded in 1997 with the goal of becoming the world leader in hospitality through establishing a world class portfolio of hotels and resorts. They have accomplished this feat in a short amount of time. Jumeirah has become an influential economic power, especially in Dubai. They have an extensive portfolio of world-class hotels. Jumeirah hotels have redefined the benchmarks set by the world's finest establishments. Jumeirah has applied its impeccable standards to any parallel venture that it chose to embark on, whether it is a theme park or an institute of learning, or any partnership they entered into. Whilst the majority of Jumeirah's hotels are based in Dubai, they are expanding aggressively overseas. To date, the Jumeirah portfolio includes luxury hotels and resorts in Dubai, London and New York. All Jumeirah’s hotels feature the Jumeirah identity, yet each retain their individual style and uniqueness. Jumeirah properties are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards

1.2

Vision

To be a world class luxury international hotel and hospitality management company, committed to being the industry leader in all of our activities through dedication to our stakeholders; colleagues, customers, business partners and owners.

1.3

Hallmarks

The shining beacon represent the three hallmarks of Jumeirah 1. I will always smile and greet our guests before they greet me. 2. My first response to a guest request will never be no.

3. I will treat all colleagues with respect and integrity

1.4

Guiding Principles •

Integrity - We act with honesty and sincerity in everything we do. We say what we mean, do what we say and build confidence in our team

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Teamwork - We work towards common goals through open communication, mutual support and win-win attitudes. We respect our differences and build upon our strengths

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Recognition - We ensure that people's individual needs and successes are supported and recognized

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Innovation - We are open minded, challenging conventional thinking, improving our processes and implementing new ideas faster than our competitors

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Continuous Growth - We provide an environment where our colleagues and our business can flourish and grow

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People Focus - We focus on our colleagues, customers and business associates and they acknowledge us as preferred partners.

1.5

Portfolio

1.5.1

Current portfolio – Hotels & Resorts

Jumeirah’s current portfolio includes the following hotels and resorts: 1. Burj Al Arab (Dubai) 2. Jumeirah Beach Hotel (Dubai) 3. Jumeirah Emirates Towers (Dubai) 4. Madinat Jumeirah – The Arabian Resort (Dubai) 5. Jumeirah Bab Al Shams Desert Resort & Spa (Dubai) 6. Jumeirah Carlton Tower (London) 7. Jumeirah Lowndes Hotel (London) 8. Jumeirah Essex House (New York) 1.5.2

Future Developments

Jumeirah’s ambitious expansion plans to grow its portfolio of luxury hotels and resorts worldwide to 57 by 2011 are well underway, with projects currently under development in

Dubai, Abu Dhabi, Aqaba, Doha, Phuket, Shanghai, Bermuda, Mallorca and London. Future developments include: •

Jumeirah Desert Pearl Hotel Aqua Dunya, Dubailand, Dubai, UAE

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Jumeirah Creekside Park Hotel, Dubai Healthcare City, Dubai, UAE

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Jumeirah Business Bay Hotel, Dubai, UAE

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Jumeirah Beach Club Resort & Spa (redevelopment), Dubai, UAE

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Jumeirah Al Fattan Palm Resort, Palm Jumeirah, Dubai, UAE

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Jumeirah Etihad Towers, Abu Dhabi, UAE

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Saraya Aqaba, Aqaba, Jordan

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Jumeirah Dubai Towers, Doha, Qatar

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Jumeirah Private Island Phuket, Thailand

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Jumeirah HanTang Xintiandi, Shanghai, China

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Jumeirah Southlands Resort, Bermuda

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Jumeirah Port Soller, Mallorca, Spain

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Jumeirah No. 1 Blackfriars, London, UK

1.5.3

Others

The Group’s activities are not only restricted to hotel and resort management, the portfolio also includes: •

Wild Wadi Water Park - regarded as one of the world’s premier water parks

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The Emirates Academy - the region’s only tertiary level academic institution specializing in the hospitality and tourism sectors

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Jumeirah Branded Restaurants - the company’s dedicated restaurant division

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Talise - global spa brand

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Jumeirah Living - the Group’s luxury brand of serviced residences offering effortless living in luxurious surroundings

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Jumeirah Retail - Jumeirah Group’s retail division with a portfolio of fourteen retail stores and dedicated luxury retail website www.jumeirahcollection.com.

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Chapter 2 Burj Al-Arab 2.1

Introduction to the Hotel

Burj Al Arab has been recognized as one of the finest hotels in the world and offers the ultimate in luxury accommodation. Guests staying in this hotel are treated to the highest levels of personalized service in the most luxurious surroundings imaginable. All this luxury doesn’t come cheap, of course. The Burj Al Arab is one of the world’s most expensive hotels. A stay in this luxurious hotel will range in price from two to seven thousand U.S. dollars a night. Just getting inside the doors for a tour of the Burj Al Arab costs approximately one hundred and fifty U.S. dollars. A great deal of the United Arab Emirates current economy is dependent upon international tourism. The Burj Al Arab has become the city’s definitive icon; it is now to Dubai what the Eiffel Tower is to Paris.

Mission Statement

2.2

"To be the world's most luxurious hotel with a team dedicated to outstanding personalized service, surpassing guest expectation by providing the ultimate Arabian Hospitality Experience"

Outstanding Features

2.3 •

Burj Al-Arab is considered the only seven star hotel in the world. Officially, it has a five star ranking – the highest any hotel can receive. But the media has dubbed it “the world’s only seven-star hotel.”

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The Burj Al Arab is currently the world’s tallest hotel. It measures 321m in height dominating Dubai’s coastline. The hotel lobby is so high that the statue of Liberty could fit inside

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Guests arrive by air (a helicopter pad sits on the hotel roof), or in a chauffeur driven Rolls Royce

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A brigade of highly trained butlers who provide around-the-clock service to the guests

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Facility of discreet check-in from the privacy of your own suite

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Private reception desks on every floor

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It is an all-suite hotel. Each suite is arranged over 2 floors, providing plenty of space and facilities that you wouldn't normally expect.

Facts about architecture & design

2.4 •

The Burj Al-Arab was completed in 1999 at an estimated cost of eight hundred forty million U.S. dollars

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It is located on an artificial island 280 metres from the shores of the renowned Jumeirah beach. The hotel was built on its own island so that it could be very close to the beach but not cast any shadow over the sun bathing beach goers

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It’s innovative architectural design is inspired from the graceful sails of an Arabian dhow. It is shaped like a sail billowing in the wind

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The Burj Al Arab hotel was designed by W.S. Atkins Ltd., a large multidiscipline engineering firm in the United Kingdom. It is the seventh largest design firm in the world.

2.5

Accommodation

The hotel has a total of 202 duplex suites, ranging from 170 sq. mts to 780 sq. mts, across 27 floors each with its own exclusive Guest Services, in-suites check-in and butler services. Burj AlArab comprises of a choice of: •

One, Two and Three Bedroom Deluxe Suites;

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Panoramic and Club Suites;

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Presidential Suites; and

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Two Royal Suites that extend over the 25th floor

2.5.1 •

In Suite Facilities In addition to a dining and living area, each suite has an office area complete with laptop, Internet access, private fax, printer and copier

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Hidden network of advanced technology - lighting, curtains and air-conditioning at the touch of a button

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42-inch plasma screen, video on demand, DVD, 93 cable channels, and 2 hotel information channels

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Full range of men and ladies Hermes amenities (full size bottles)

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Dining table for in-suite dining

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A safe for the safe keeping of your belongings

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Pillow menu with a range of 13 pillows and quilts to choose from

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Walk-in shower and Jacuzzi / Spa bath, complimented by a decadent bath menu with music and Aromatherapy Associates bath oils, prepared by your butler

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Children’s amenities

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A private bar and in-suite mini-bar

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Each Grand suite features a revolving bed, private elevator, a private cinema and 27 phones. The needs of any travel business can be facilitated by the most technologically advanced meeting and conference facilities available today

2.5.2

2.6

Suite Rates

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Panoramic Suite: U$1.315 per night

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Luxus Suite: U$1.042

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Club Suite: U$1.726

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Presidential Suite U$5.480

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Royal Suite: U$7.880

Dining

Dining options at the Burj Al-Arab include the following options:

2.6.1 Al Mahara

An award winning signature seafood restaurant with a magnificent oval aquarium visible throughout the restaurant and 2 private dining rooms for private functions. Guests are transported to the restaurant by a simulated submarine ride to discover a magical aquarium environment.

2.6.2

Al Muntaha

The name Al Muntaha means the ultimate or the highest. This restaurant is poised 200 metres above sea level, and offers ‘the ultimate’ in regional and contemporary European dishes. It also offers an unmatched view of The Palm Jumeirah and The World Islands 2.6.3 Al Iwan Fine food is prepared with quality ingredients, drawing together classic cooking techniques with the very finest seasonal food for a real taste of Arabia. - finest Arabian hospitality with décor of dramatic gold, red and black 2.6.4

Skyview Bar

Known for its sophistication and amazing vistas, Skyview Bar offers the finest selection of rare spirits and fine wines, served by friendly and knowledgeable bartenders. Located adjacent to Al Muntaha, a wonderful location for pre- and post dinner drinks with views of The World Islands, The Palm Jumeirah, and Jumeirah Beach shoreline 2.6.5

Majlis Al bahar

Set alongside kilometres of beautiful beach, Majlis Al Bahar serves a variety of dishes from a diverse menu. After sunset the restaurant evolves into a relaxed venue, offering warm, genuine hospitality. A casual alfresco restaurant serving mediterranean specialities with spectacular views of the gulf and Burj Al Arab 2.6.6

Bab Al Yam

Set amidst lush landscaped gardens and alongside Burj Al Arab’s private sundeck, this café-style restaurant offers a varied international buffet. cafe restaurant with a relaxing atmosphere and stunning views of the Arabian Gulf

2.6.7

Sahn Eddar

The distinctively stylish setting at the base of the world’s tallest atrium provides the perfect backdrop to enjoy morning coffee or afternoon tea. at the base of the world's tallest atrium and offering light fine fare and Afternoon Tea 2.6.8

Juna Lounge

Sumptuous, rich surroundings and a relaxed atmosphere create a perfect retreat for true cigar connoisseurs or for those just wanting to unwind. 2.6.9

Junsui

The Japanese word for 'pure', Junsui is a new authentic Asian restaurant set within the opulent interiors of Burj Al Arab, with 12 live cooking stations and no less than 45 specialized chefs, Junsui offers a mouth-watering union of culinary delights from Japan, China, Thailand, Indonesia and Korea

2.7

Banqueting & Meeting Facilities

Burj Al-Arab’s banqueting venues & ballrooms can be used to play host to gala dinners, banquets and seminars. Burj Al Arab’s wide selection of distinctive business venues on the 27th floor offers an elegant setting for hosting a large conference or small seminar, entertaining business associates or for upscale private events. The banqueting venues include:

2.7.1

Al Falak Ballroom

It is a first class performance venue. It is a palatial, two-tiered, domed ballroom crowned with a unique crystal chandelier, located at the top of Burj Al Arab

2.7.2

Marina Garden

Perfect location for cocktail receptions 2.7.3

Assawan Amphitheatre

2.8

Activities at Burj Al-Arab

Guests can choose from a variety of activities while staying at Burj Al-Arab 2.8.1

Fitness & Sports

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Assawan Spa & Health Club

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Jumeirah Beach Hotel

2.8.2

Water Sports

A choice of the following water sports at Jumeirah Beach Hotel - accessible via a complimentary buggy drive or short walk: •

Windsurfing

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Waterskiing

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Snorkeling

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Diving

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Hobie Cat Sailing

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Kneeboard and banana boat rides

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Kayaks

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Deep sea fishing

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Yacht charter

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Luxury motor yacht cruises

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Scuba diving courses

2.8.3

Swimming

Outdoor and indoor swimming pools

2.8.4

Golf

Golf can be arranged at the world class Montgomerie Golf Course and Emirates Golf Courses nearby

2.8.5

Wild Wadi Water Park

One of the world's most technologically advanced water parks, Wild Wadi is the perfect location for leisure, as well as special events such as team building, business functions and employee incentive schemes. 2.8.6

Sightseeing

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Desert safaris

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Bird watching

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City sightseeing

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Museums

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Heritage Village

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Dubai Creek waterfront

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Gold Souk

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Art galleries

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International sports events

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Horse riding

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Polo

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Hot Air Ballooning

2.8.7 Sinbad’s Kid’s Club The Sinbad’s Kid’s Club is located on the 18th floor of Burj Al Arab. The service is offered exclusively to in-house guests and Spa Members on a complimentary basis and caters for children aged between 1–12 years of age.

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Chapter 3 Jumeirah Beach Hotel 3.1

Exterior of hotel

Jumeirah Beach Hotel is a 5-star hotel in Dubai, United Arab Emirates that opened in 1997. The hotel was inspired by the Arabian seafaring tradition, its external shape echoing the form of a huge breaking wave. Not only a new world landmark, it sets new standards in hotel design, facilities and style. The distinctive wave-shaped building has 25 stories and it is the largest employer in all of Dubai.

3.2

Location

The hotel is located, as the name suggests, on Jumeirah Beach approximately 25 kilometers from downtown Dubai (next to the iconic Burj Al Arab and Madinat Jumeirah resort). It is in an excellent location to enjoy all of the sights and sounds of Dubai.

3.3

Best Hotel in the Middle East

The hotel has won a number of wards like Best Resort Hotel in the World, Best traveler hotel. Not only this for the third year in a row, readers of one of Germany's leading business travel magazines, Business Traveller, have chosen Jumeirah Beach Hotel as the 'Best Hotel in the Middle East.’

3.4

Interior of the hotel

Internally the hotel has following facilities: •

Number of Floors

25

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Total Rooms

617

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Elevators

6

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Rooms per Elevator

103

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Total Staff

1667

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Check-in Time

14:00

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Check-out Time

12:00

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Late Checkout

Subject to availability

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Smoking Rooms

Non-smoking floors are available

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Room Service

24 hour room service

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Laundry Service

Same day if dropped off before 09.00

3.4.1

Lobby & Guest Relations

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Open Hours

24 Hours

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Languages Spoken

English, Arabic, German, French, Russian

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Payment Methods

All major credit cards and cash accepted

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Foreign Exchange

All major currencies exchanged

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Taxis Arranged

Taxis are available from a holding area

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Tours Arranged

There is a dedicated tour office desk offering a variety of

activities including Tours of Dubai, Abu Dhabi, Al Ain, Sharjah and Ajman, Dinner Cruises, Safari's to the Desert, Wadi Hatta or Hajar Mountains, a Night at the Races, Camel Riding, Sand Skiing, Snorkelling or Scuba Diving. 3.4.2

Hotel Facilities

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Baby sitting service

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Laundry facilities

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Lobby

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Outdoor swimming pool

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Parking facilities (at cost)

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Reception

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Restaurant

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Room service

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Tennis court

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Business centre

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Cocktail bar

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Conference facilities

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Disabled facilities

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Gymnasium

3.5

Rooms

Jumeirah Beach Hotel's ingenious design provides a sense of endless space to ensure every one the comfort of 598 luxury rooms and suites where you can enjoy an unhindered view of the sea through floor. The followings are the categories of the room: •

Standard Room

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Ocean Balcony

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Ocean Premium

Room options range from entry level deluxe rooms to one, two, and three bedroom suites, and one and two bedroom private villas, as well as Club facilities. Type

View

Junior Suite

Ocean

One Bedroom Suite

Ocean

Two Bedroom Suite

Ocean

Beachcomber Suite

Ocean

Penthouse Suite

Ocean

Royal Suite

Ocean

Beit Al Bahar Villas-One Bed

Ocean

Deluxe

Ocean

Room Facilities Air conditioning

Cable / Satellite TV

Hairdryer

Iron and ironing board

Mini bar

Pay-per-view movies

Radio

3.6

Telephone & Television

Restaurants & Cafés

The hotel offers a choice of 18 restaurants, cafes and bars with cuisine varying from English to Argentinian. Followings are the main restaurants: Restaurants

Types

Carnevale

Formal Italian

Marina Sea Food Market

Restaurant Type Seafood

La Parrillia

Argentinean

Beachcomber

South East Asian

Villa Beach Restaurant

Mediterranean

Al Khayal

Lebanese

Go West

Tex Mex

Waterfront Café

Café within the Sports Centre

Colonnade

Food Court

La Veranda

Beach Restaurant

3.7

Bars

Bars

Types

Dhow and Anchor

Bar Type English Pub

Der Keller

Bar Type German Pub

Ocean Blue

Pool Bar

Uptown

Cocktail Bar

3.8

Beaches •

Jumeirah Beach

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Marina Beach

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North Beach

3.9

Pools •

Main Pool

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Executive Pool

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Family Pool

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Sinbad's Pool

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Lap pool

3.10 Business facilities •

Business Centre

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Fax

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PC for Guests

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Photocopying

3.11 Children’s Facilities & Clubs •

Baby sitting

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Pools

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Clubs

3.12 Local Attractions •

Dubai Emirates Golf Club

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Palm Island

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Gold and Diamond Park

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The Montgomery Golf Course

3.13 Complimentary services The hotel also runs a complimentary shuttle service on request between the Jumeirah Beach and Madinat Jumeirah resorts. The reason being the good service and access to complimentary

facilities like all guests who stay at Jumeirah Beach Hotel receive unlimited complimentary access to Wild Wadi waterpark.

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Chapter 4 Jumeirah Emirates Towers 4.1

Location

Jumeirah Emirates Towers is located on Sheikh Zayed Road in the centre of Dubai’s commercial business district, in between Dubai International Financial Centre (DIFC) and Dubai International Convention Centre and Exhibition Halls, and is a highly visible statement of the region’s corporate success.

4.2

History

Construction of the iconic towers commenced in 1996, following the designs of architect Hazel Wong, with the hotel doors officially opening in April 2000.

4.3

Structure and Exterior Design

Comprising of two equilateral triangles, Jumeirah Emirates Towers is a unique architectural icon of Dubai, inspired by traditional Islamic themes. The towers consist of a 350m Office Tower and a 305m Hotel Tower with 400 bedrooms, both connected by a central podium which is home to the Boulevard, a unique and prestigious shopping destination which was voted Mall of the Year in 2007. Jumeirah Emirates Towers has been designed to cater for every possible need that a business traveller may have.

4.4

Guest Rooms and Suites

The unique Hotel Tower of Jumeirah Emirates Towers has 51 floors, comprising of 400 rooms and suites, each with modern European style décor and furnishings. All rooms and suites offer exceptional views of the city or of the palace stables and desert, and range from 44m to 312m in floor area, and all are equipped with the latest business facilities to allow guests to stay in touch even when off duty. The choice of rooms and suites on offer includes: •

200 Double Deluxe Rooms

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52 Club Executive Rooms

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48 Twin Deluxe Rooms

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40 Double Tower Rooms

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31 Apex Suites

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10 Twin Tower Rooms

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10 Chopard Ladies Rooms

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5 Summit Suites

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3 Presidential Suites

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1 Royal Suite

Club Executive has its own concierge team, providing a welcome service at Dubai International Airport and limousine check-in service, suit pressing on arrival and a seamless check-in and check-out service, as well as many other services. Club Executive rooms feature the latest technology from Bang & Olufsen. The Club Executive Lounge is located on Level 42 of the Hotel Tower, with an emphasis on individual comfort and maximum efficiency; Club Executive guests have access to a range of upgraded amenities and benefits to make their stay both enjoyable and productive. The Club Executive Lounge provides a complimentary breakfast, meals and drinks service throughout the day as well as a venue for guest meetings. Level 40 is the Chopard Ladies Floor which features 10 Tower Rooms and one Apex Suite, designed for the executive woman seeking sophistication, luxury and exclusivity. This floor is only serviced by female colleagues and caters to the privacy and comfort of female travellers with additional insuite yoga facilities and a cosmetics fridge as well as additional amenities designed for ladies.

4.5

Restaurants and Bars

Jumeirah Emirates Towers offers a choice of 15 restaurants, lounges and bars. With a variety of dining choices from the tantalizing temptations of Modern European cuisine, to the delicate subtleties of the Mediterranean, Japan, America, or South East Asia, our chefs are waiting to pamper the palate.

4.5.1

Al Nafoorah

Conveniently located on the Lower Level of the Boulevard, Al Nafoorah, or “the Fountain” serves authentic Lebanese cuisine and eclectic favourites. Hot and cold mezzeh dishes are the restaurant’s specialities, and the nearby outdoor terrace creates a beautiful alfresco setting for any occasion. 4.5.2

Lounge on Level 10

The Lounge, located in the spectacular atrium of the Hotel Tower on Level 10, features zesty drinks and light gourmet fare, making it the perfect place to entertain friends or for that important business meeting. 4.5.3

Corner3

Set within a fashionable and trendy environment on the Lobby Level of the Office Tower, Corner3 offers contemporary all-day bites and delicacies with an Arabic twist that combine healthy nutrition with delicious good taste. 4.5.4

ET Sushi

ET Sushi bar, located on the Lower Level of the Boulevard, offers a fast and fun way to enjoy freshly prepared sushi, sashimi and tempura. Dishes can be chosen from the conveyor belt, or from the menu whilst seated on the terrace in the Boulevard. A stunning sake bar with a wide selection of beverages is also available. 4.5.5

Harry Ghatto’s

Conveniently located on the Upper Level of the Boulevard, this lively karaoke bar is a startling venue for a late-night get-together with fun loving friends. Guests can sing along to all time favourites and classics or hide-away with their counterparts whilst listening to singing hostesses and new talents. 4.5.6

Mosaico

Mosaico comes alive with cosmopolitan Mediterranean all-day dining on the Lobby Level of the Hotel Tower, offering a stunning breakfast and lunch buffet and a delightful à la carte menu with an Italian touch in the evenings. The decor is Mediterranean, a feeling captured by the mosaic flooring, light timber panelling and glass features. The restaurant’s large French windows extend the Mediterranean pavement bistro atmosphere out into the Lobby; alternatively guests can sit on the terrace to enjoy alfresco dining by the pool. 4.5.7

Pool Bar

The Pool Bar at the outdoor swimming pool area offers a phenomenal selection of juices, smoothies and sophisticated mocktails, along with nutritious bites and snacks, plus a comprehensive selection of other beverages. 4.5.8

Scarlett’s

Located on the Lower Level of the Boulevard, Scarlett’s is a themed restaurant and lively cocktail bar specializing in wholesome American, English and Tex Mex favourites. The perfect venue for a family meal, office party or a drink with friends, the decor revolves around a Southern American style providing a warm and welcoming atmosphere to the restaurant’s spacious interior. 4.5.9

The Agency

The Agency is a modern wine and tapas bar and the place to experience a choice of up to 70 different wines, each served by the glass, in a classy ambience and with impeccable service. With simple, chic furnishings and a patio in the centre of the Lower Level of the Boulevard, The Agency is the ideal venue to adjourn for a quiet drink or two after a hard day in the boardroom. 4.5.10 The Lobby Lounge

Whatever the occasion, whether business or leisure, The Lobby Lounge is an ideal venue to relax and enjoy an elegant selection of drinks and light fare, amidst the tranquil serene surroundings of the Lobby of the Hotel Tower. Fashionable marble floors and walls, as well as a variety of distinctive amenities create an inspiring backdrop. 4.5.11 The Noodle House Located on the Lower Level of the Boulevard, The Noodle House, with its exciting and enticing open show kitchen, bridges the gap between fast food and fine South East Asian dining. The delectable menu features all of Southeast Asia’s favourite dishes, complemented with authentic drinks, juices and cocktails. 4.5.12 The Rib Room On the Lobby Level of the Hotel Tower, The Rib Room specialises in Wagyu and other prime quality beef and offers the most succulent steaks and freshest seafood in a relaxing, chic and stylish setting. This is a modern and trendy environment where the look and taste of the dishes is as important as every other detail of service and amenities. 4.5.13 Tokyo@thetowers Tokyo@thetowers, located on the Upper Level of the Boulevard, is a popular Japanese cuisine restaurant offering an extensive à la carte menu, with a variety of dining options, including Teppanyaki tables with tableside cooking by an entertaining chef, intimate private Tatami rooms set amongst a pillar-lined gallery, and a sushi bar. 4.5.14 Vu’s Sophisticated and elegant, this award-winning fine dining restaurant serves the best in contemporary European cuisine. With its panoramic location on Level 50 of the Hotel Tower, Vu’s offers a stylish setting that is paired with views of Dubai to take the breath away. 4.5.15 Vu’s Bar Located on Level 51 in the Hotel Tower of Jumeirah Emirates Towers, Vu’s Bar is a smart and sophisticated bar with impeccable service and a staggering selection of 200 chic cocktails and

drinks combined with panoramic views of the Dubai skyline and the Arabian Gulf beyond. Persons below the age of 21 years are not permitted.

4.6

Conference and Banqueting Facilities

Jumeirah Emirates Towers is more than just a venue; it is a meeting and events destination in its own right. The hotel is perfectly designed to meet the requirements of any event or conference, from company business meetings to major banquets, receptions, social functions and weddings. Located on the Lower Lobby Level, covering a total area of 787.5m² and with a Dolby surround system, the Godolphin Ballroom can comfortably accommodate up to 600 guests for a banquet style dinner or 1,000 guests for a cocktail reception. The ballroom consists of three separate meeting areas, each with a separate sound system and extensive audio-visual equipment consisting of motorised projection screens, projection and lighting bars for visual effects. Twelve boardroom style Congress Rooms are situated on Levels 1 - 5 in the Hotel Tower, offering the latest in conference technology, most recently equipped with a unique state-of-theart audiovisual plug and play system which allows the guest to access its comprehensive functionality within minutes. The entire system features inputs for six computer displays with audio, and switching is remotely controlled either by a 10-inch touch panel on the wall or a wireless executive remote control. The guest also has the option of routing presentations to large LCD or plasma screens, an audio recording facility and additional wireless or congress delegate microphones available on request. This is serviced at all times by a back-up team of dedicated IT professionals. On Level 3 of the Hotel Tower of Jumeirah Emirates Towers, in the heart of the sophisticated meeting and conference facilities, is a fully equipped Biz Pod business centre along with three intimate Boardrooms that are open 24 hours daily. Full secretarial support for business and conference delegates is also provided. At The Biz Pod, the innovative LifeSize video conferencing system delivers telepresence quality, high definition video and audio for a realistic authentic experience. This state-of-the-art technology allows participants to be displayed simultaneously with a four way continuous presence and share presentations, documents and multimedia. The device itself is portable, allowing a multitude of possibilities in different venues.

Level 8 Private Room in the Hotel Tower is an impressive venue for social breakfasts, lunches or dinners for up to 70 guests as well as cocktail parties for up to 100 persons. The venue boasts spectacular views of the Office Tower, cityscape and palace stables, and a vast range of audiovisual technology is available on request.

4.7

Jumeirah Hospitality

Jumeirah Hospitality, managed by Jumeirah Emirates Towers, is the premier event management and outside catering company in the United Arab Emirates. Jumeirah Hospitality specialises in taking care of every aspect and each detail of any event. As well as superb catering, we also provide on-site service, supply all the equipment, utensils, crockery, cutlery and linen you need, decorate and light the venue to suit the theme of your choice and even provide extras such as entertainers, video cameramen and guest transport.

4.8

H2O The Male Spa

H2O The Male Spa is a unique, modern spa for men located on the Lower Level in the Hotel Tower. Cool, calm and very contemporary, it's a place for men to spend an hour or two to slow down, de-stress and restore their energy levels. The spa has a menu of over 30 individual treatments, including the signature Flotation Pool and Oxygen Bar, designed to dispel the discomforts that so often accumulate after long haul flights and constant travelling, and to revive and energise you after a round of late nights and long meetings.

4.9

The Health Club

Situated near to the Hotel Lobby, The Health Club of Jumeirah Emirates Towers is perfect for business travellers who want to work off the effects of jet lag. It features a large gymnasium with a separate weight training area as well as separate men and women’s changing rooms, sauna and steam rooms. The cardiovascular equipment at The Health Club features integrated interactive LCD screens for personal entertainment. What’s more, The Health Club features a massage room exclusively for ladies with a wide range of massage and body treatments on offer. Oxygen Bars and a 25 metre outdoor swimming pool, sun deck and pool bar are also part of The Health Club’s facilities.

4.10 The Big Apple Located in the Boulevard, The Big Apple offers a fully equipped gymnasium, with state of the art fitness equipment, and can provide health conscious guests with the services of a personal trainer as well as a choice of facilities including an activity room for a great variety of aerobics classes. Golf can be arranged at a number of world-class courses nearby and guests of Jumeirah Emirates Towers also have free access to Wild Wadi Water Park.

4.11 Boulevard The Boulevard at Jumeirah Emirates Towers is a shopping destination with 13,050m² of high-end shopping outlets, fused with the trendiest of eateries, over two floors. Recently awarded Mall of the Year 2007 at the Retail City 2007 Awards, the Boulevard offers the opportunity for extravagant shopping with over 50 fashionable and exclusive boutiques to choose from, all featuring leading designer brands, theme restaurants and coffee shops, all located in spacious, sky-lit courtyards and walkways.

4.12 The Office Tower The Office Tower has 52 floors of lettable space based on a triangular layout. An average floor has a nett usable area of 810m² with a floor to ceiling height of 2.85m, and 17 elevators servicing the 57 floor building.

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Chapter 5 Madinat Jumeirah 5.1

Location

Madinat Jumeirah is located along one kilometre of private beachfront adjacent to Jumeirah Beach Hotel, Burj Al Arab and Wild Wadi Water Park, and is a leisurely half hour drive from Dubai International Airport.

5.2

History

Developer and architect, Mirage Mille, took 36 months to complete construction from the initial drawing boards to the opening of the first phase of the resort, Mina A’ Salam, in September 2003. The vision was to recreate life as it used to be for residents along Dubai Creek, complete with waterways, abras, wind towers and a bustling souk.

5.3

Structure and Exterior Design

Madinat Jumeirah is the new city of Arabia in Dubai; the resort is authentically Arabian-styled featuring unique UAE architecture and design. This luxury beachfront resort captures the natural beauty of the region in a true re-creation of ancient architectural proportions. This awe-inspiring destination encompasses three core components; two grand boutique hotels; and clusters of 29 traditional Arabic summer houses nestling among the gardens and waterways, all built around the souk, the traditional centre of Arabic life at the heart of the resort. The resort also provides the

most comprehensive conference, incentives and banqueting facilities, a multitude of dining options, the authentic ancient souk, a collection of 7 royal villas and a world-class spa. Mina A’ Salam or ‘The Harbour of Peace’ was the first grand boutique hotel of Madinat Jumeirah to be completed, and features 292 rooms and suites. With its unique shape and omnipresent wind towers, this graceful, sand-coloured property heralds a step back in time, yet modern facilities and luxurious interiors provide a destination of unrivalled qualities. Elevated to emphasise its splendour, Al Qasr, which literally translates to ‘the Palace’, comprises 292 exquisite rooms and suites, designed to reflect a Sheikh’s summer residence. In ancient times, the lighter pigments used to paint grand homes symbolized wealth and importance; Al Qasr reflects such tradition in tones which are noticeably lighter than adjacent properties. Approached via a ceremonial causeway, this majestic palace-style hotel rises up to form the jewel in the crown of the world's most sublime resort and authentic re-creation of 'old Arabia'. Surrounded by water, Al Qasr forms a virtual island looking down upon a multitude of fascinating aspects: ancient wind towers, pools, meandering waterways and the superb private beach. The traditional courtyard summer houses of “Old Arabia” have inspired the beautifully designed stand-alone, two-storey residential retreats of Dar Al Masyaf, which represent the premium accommodation within the resort, suiting guests seeking a more intimate hideaway within Madinat Jumeirah. Dar Al Masyaf lives up to its translation of ‘Summer House’ with guests being enveloped by a mood of relaxation and escape. Each of the 29 ‘houses’ features 8 - 11 rooms and suites which are extended across the resort grounds, surrounded by landscaped gardens, with some located on the beachfront. Linked by waterways to all resort areas, guests can travel from Dar Al Masyaf by water taxi to Al Qasr, Talise Spa, the bustling Souk Madinat Jumeirah, Mina A’ Salam, one of the many restaurants, or any event held within the resort.

5.4

Guest Rooms and Suites

Guest rooms at Mina A’ Salam are a minimum of 50m and feature a private balcony with uninterrupted views of the azure Arabian Gulf. In keeping with the overall resort theme, the rooms are dominated with a rich Arabian style; natural dark wood finishes, antique furnishings and exquisite detailing, in addition to integral arches, which define the dressing area and provide added privacy. Mina A’ Salam offers a stunning choice of 292 rooms and suites including: •

115 Ocean Deluxe rooms

•

81 Arabian Deluxe rooms

•

31 Club Ocean Deluxe rooms

•

27 Premium Leisure Ocean Deluxe rooms

•

19 Club Arabian Deluxe rooms

•

7 Premium Leisure Arabian Deluxe rooms

•

6 Arabian Gulf Suites

•

4 Ocean Suites

•

2 Royal Suites

Guest rooms at Al Qasr are a minimum of 55m and are furnished in sumptuous Arabian styles, befitting the palatial themes. Terraces, restaurants and bars cascade from the main building toward the wide beach and tropical gardens where guests stroll amidst the colourful canopies, ornate bridges and interwoven pathways. Al Qasr is a place where every detail transports the guest to a time of genteel nobility, rich in history and steeped in a culture of sincerity and friendship. The 292 luxurious rooms and suites available at Al Qasr include: •

99 Arabian Deluxe rooms

•

41 Premium Leisure Ocean Deluxe rooms

•

40 Club Executive Arabian Deluxe rooms

•

35 Premium Leisure Arabian Deluxe rooms

•

29 Ocean Deluxe rooms

•

16 Club Executive Ocean Deluxe rooms

•

14 Junior Arabian Suites

•

7 Ocean Suites

•

5 Arabian Suites

•

3 Junior Ocean Suites

•

2 Presidential Suites

•

1 Royal Suite

Dar Al Masyaf offers two villa types, Gulf and Arabian; each villa offers 11 luxurious selfcontained guest rooms and suites, each with their own personal butler service and discreet insuite check-in service. All villas benefit from privileged locations within the resort, with the Gulf

Villas offering superb access to the beach. There are a total of 283 rooms and suites in 29 clusters, each a minimum of 60m. A shared traditional Arabic courtyard is at the centre of each villa, guests also have privileged access to a private pool, located in the centre of each cluster. The room and suite options at Dar Al Masyaf villas include: •

108 Arabian Summer House Arabian Deluxe rooms (King)

•

36 Arabian Summer House Arabian Deluxe rooms (Twin)

•

18 Arabian Summer House Arabian Suites

•

47 Gulf Summer House Arabian Deluxe rooms (Twin)

•

15 Gulf Summer House Arabian Deluxe rooms (King)

•

3 Gulf Summer House Arabian Suites

•

40 Gulf Summer House Ocean Deluxe rooms (King)

•

8 Gulf Summer House Ocean Deluxe rooms (Twin)

•

8 Gulf Summer House Ocean Suites

Malakiya Villas comprise of 7 luxurious 2 and 3 bedroom villas of 250m-560m, for guests seeking spacious opulence, seclusion, impeccable service, all whilst benefiting from the height of discretion. Each villa is a duplex, with its own butler and furnished kitchen, plunge pool, abra station and private entrance with direct private access to the souk. Check-in is also performed insuite to allow greater privacy and comfort to guests. The more exclusive Malakiya Villas offer a choice of:

5.5

•

Four 3 Bedroom Malakiya Villas

•

Two 2 Bedroom Malakiya Villas

•

One Royal Malakiya Villa

Club Executive Lounge and Premium Leisure Club

For the business traveller, the Club Executive lounge offers exclusive features designed to make a visit even more comfortable, productive and memorable.

Members will enjoy courtesy

limousines to and from Dubai International Airport, priority check-in areas, luxurious lounges and meeting areas serving breakfast and light refreshments throughout the day.

For the family seeking more luxury, the Premium Leisure Club offers upgraded levels of service and facilities. Journeys begin and end with a limousine service to and from Dubai International Airport, whilst at the hotel a dedicated check-in area and Premium Leisure Club lounge are among a range of additional benefits. A large terrace overlooking the sea is for the exclusive use of Club members who can also enjoy all-day complimentary light refreshments and afternoon tea from 3.00pm - 4.30pm.

5.6

Souk Madinat Jumeirah

A unique re-creation of an ancient market place, Souk Madinat Jumeirah lends authentic Arabian style to the resort. Whether arriving by car, walkway from the adjacent hotels, or by traditional abra water taxis, a bazaar-like atmosphere greets visitors to the Souk Madinat, as they wander amongst the 75 boutique-style open-shuttered shops and intimate galleries. Throughout these meandering pathways, visitors can purchase goods from barrows and shops spilling out into the streets selling spices, oud, gifts and souvenirs, handicrafts, clothing, jewellery and gold, from 10.00am to 10.00pm seven days a week. With a vibrant ambience, the exotic and tantalizing aromas from a huge variety of waterfront cafes, restaurants and bars, and the sound of craftsmen, musicians and artists at work and play, Souk Madinat Jumeirah is a sensory experience like no other.

5.7

Restaurants and Bars

The restaurants and bars featured in Madinat Jumeirah include: 5.7.1

BarZar

Industrial elegance meets warehouse urbanity in a unique and stylish bar and brasserie, located in Souk Madinat Jumeirah. 5.7.2

Pisces

Ocean dining with stylish simplicity, from pacific shellfish to mouth-watering Mediterranean selections, located in Souk Madinat Jumeirah. 5.7.3

Toscana

A rustic setting of amiable informality offering traditional pasta dishes to authentic pizza within a family friendly environment, located in Souk Madinat Jumeirah. 5.7.4

The Agency

Synonymous with refined style and conscious good taste, fine wines are served in a socially active ambience at Souk Madinat Jumeirah. 5.7.5

The Noodle House

A Far-Eastern restaurant that captures the passion for dining in a surrounding of animated activity, sizzling spirit and aromatic overdrive, located in Souk Madinat Jumeirah. 5.7.6

Shoo Fee Ma Fee

Literally meaning ‘what's up' or 'what's happening,' Shoo Fee Ma Fee is a colourful lounge bar offering Moroccan snacks and Arabesque tapas across three floors that overlook the winding waterways of Souk Madinat Jumeirah. 5.7.7

Segreto

Nestling in the shadow of Al Qasr and close to the prestigious Malakiya Villas, Segreto is a classic Italian restaurant of superlative quality located in Souk Madinat Jumeirah. 5.7.8

P

A Parisian-style brasserie serving hearty and simple flavours in a relaxed atmosphere, located on the terrace above Pisces at Souk Madinat Jumeirah. 5.7.9

Centimetro

A rooftop bar that defines Italian lounging, Centimetro serves exquisite bruschetta by the centimetre and the most delectable of cocktails, at Souk Madinat Jumeirah. 5.7.10 Jambase A supper club that provides dining, drinking and dancing in abundance, as well as a live band, located at Souk Madinat Jumeirah.

5.7.11 The Courtyard A street café with an Arabic twist, and the perfect place to enjoy cakes, pastries, teas and coffees, or to simply watch souk life pass by while enjoying Shisha, located at Souk Madinat Jumeirah. 5.7.12 Arboretum Offering sumptuous all-day dining of international appeal, featuring Arabic dishes of delectable quality, extending to embrace a menu of global appeal, located at Al Qasr. 5.7.13 The Armoury Lounge Enjoy fine cigars and refined good taste with the comfortable and peaceful surroundings of Al Qasr. 5.7.14 Al Hambra A family restaurant combining the tastes of Spain with the impressions of Morocco, located in Al Qasr. 5.7.15 Al Fayrooz Lounge Accessed from Al Qasr’s main lobby, Al Fayrooz is elegance embodied with a large and informal lounge serving drinks and light snacks. 5.7.16 Khaymat Al Bahar The name 'Tent on the beach' is understating the scope and style of these playful marquees. A reflection of Bedouin structure, Khaymat Al Bahar serves the beach and pool of Al Qasr during the day and into the night. 5.7.17 Pai Thai A restaurant of incomparable beauty, where dishes are pure Thai, located at Al Qasr. 5.7.18 Pierchic Fine seafood on the pier served in one of the most romantic settings of the city, at Al Qasr. 5.7.19 Koubba Bar

Stylish rooftop bar in Arabesque ambience, serving a wide variety of cocktails, mocktails, and snacks, located at Al Qasr. 5.7.20 MJ’s A true carnivore’s heaven with all the time-honoured steakhouse favourites, located at Al Qasr. 5.7.21 Magnolia Dubai’s only wellbeing restaurant, nutritionally balanced and mostly organic vegetarian dishes are served in a harmonious waterside garden setting at Al Qasr.

5.7.22 Al Muna An international all-day dining restaurant with regional overtones, located at Mina A’ Salam. 5.7.23 Zheng He’s Modern Chinese cuisine with a radical twist, a fusion of Western tastes and far Eastern ambience, located at Mina A’ Salam. 5.7.24 The Wharf Ocean dining at its most succulent, featuring delicious fare from around the world's oceans, located at Mina A’ Salam. 5.7.25 Nakhuda Bar The Arabic for “Senior Captain of a Dhow” offers food and beverages in a relaxed and elegant sea-faring environment at Mina A’ Salam. 5.7.26 Bahri Bar Translated as ‘views of the sea’, Bahri Bar serves delicious Arabian tapas and a wide range of innovative cocktails, located at Mina A’ Salam. 5.7.27 Al Samar

Watch the world and its people go by in comfort amidst the bustle of Mina A’Salam lobby. 5.7.28 Shimmers After sunset, Shimmers evolves into a relaxed, laid back venue offering the finest Arabian hospitality, located on the beach at Mina A’ Salam.

5.8

Conference and Banqueting Facilities

Madinat Jumeirah boasts the region's leading conference, banqueting and events facilities. Mina A’ Salam offers significant conference and banqueting facilities in the form of a junior ballroom “Majlis Al Mina” and the main ballroom “Majlis Al Salam” with the two luxuriously equipped and able to seat 110 and 350 guests respectively. Madinat Conference Hall is the region's most comprehensive meetings and events facility. A senior ballroom of 1,844m and a junior ballroom of 388m are superbly equipped and adorned in richly decorative Arabic themes along with 5 individual meeting rooms, a Majlis and a pre-function area. Together with the adjacent multipurpose venue and the vast facilities of Madinat Jumeirah, it provides a destination of unrivalled qualities, scope and flexibility. Built around a large lagoon, Madinat Arena is a multi-purpose venue, designed in the style of an old fortress, with a ground floor multi-purpose arena, a prefunction area and an elevated VIP area. Within the Arena, a portable seating system, fixed upper gallery and VIP seating can accommodate up to 4,000 people. Connected to the impressive Madinat Conference Hall is the Arena’s highly flexible 'black box' which will serve the most demanding event requirements with technical and logistical attributes which are second to none. Fort Island is Madinat Jumeirah’s outdoor function area with all the conference and banqueting options offering very high quality spaces and flexible planning variations.

The area is

surrounded by waterways and benefits from the proximity of the resort facilities, a true reflection of the seafaring heritage of the region.

5.9

Madinat Theatre

Souk Madinat Jumeirah is a home to the Madinat Theatre, a 442 seat luxury venue nestled within the busy streets of the 'ancient' souk. Designed by stage professionals, the theatre stages theatrical productions of the region and by internationally acclaimed groups, from drama to

dance, comedy to film, Madinat Theatre entertains and amuses in an environment which combines function with classical beauty and technical excellence.

5.10 Talise Spa Talise Spa provides a venue for lifestyle change and a journey of self discovery, encompassing all the elements that define a person’s lifestyle. The Talise experience incorporates nutrition, exercise and fitness, alternative therapies, traditional spa treatments, relaxation and rejuvenation. Amid semi–tropical gardens lined with bamboo, palm trees, frangipani and hibiscus flowers and bordered by gently flowing waterways that allow guests access to the spa by abras, the spa ambience is soothing and serene. Further enhanced by an interior scheme of earthy warm tones, and soft cushions and velvety fabrics to offer comfortable surroundings, the spa is a setting of calmness and well-being. The spa is setting new standards in holistic care and beauty treatments featuring 26 treatment rooms, built in clusters. There are a variety of treatment rooms with private gardens or balcony, including a crystal and light therapy room, as well as hydrotherapy rooms with indoor and outdoor baths and steam showers, a Watsu pool and Kneipp basins, and two honeymoon suites complete with private changing facilities, sunken baths, relaxation areas, steam showers and home theatre. There are also three Arabic tents which are used as treatment areas amidst the gardens and waterways. The Spa provides a venue for positive lifestyle-change through a selection of treatments and spa experiences tailored to individual guest needs, with treatments ranging from Swedish, Thai and Balinese massage to Reiki, Shiatsu, hot stones and local holistic therapies.

5.11 The Quay Health Club Open to guests of Madinat Jumeirah, The Quay Health Club is where fitness meets finery in a place of fantastic proportions, with a combination of luxury and health, exercise and elegance. Featuring a relaxing ambience that is punctuated by pillars of bright mosaic to reflect the mood of well-being and overlooking the lap pool, the centre is considered one of the most comprehensively equipped gymnasium and health-enhancing facility in the region.

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Chapter 6 Bab Al-Shams 6.1

Introduction

Emerging from the heart of the desert, Jumeirah Bab Al Shams Desert Resort & Spa is an elegant desert resort in a traditional Arabic fort setting. Located just 45 minutes from Dubai International Airport, the Resort features 113 rooms and suites appointed in traditional Gulf decor, complemented by the region's first authentic open-air Arabic desert restaurant, and a superb range of recreational facilities. For those seeking a unique desert experience within easy reach of Dubai, Jumeirah Bab Al Shams Desert Resort & Spa presents the ideal destination. Offering the ultimate in comfort and entertainment, at Jumeirah Bab Al Shams Desert Resort & Spa your experience will be enhanced by history, splendour and magnificence. Jumeirah Bab Al Shams Desert Resort and Spa, a luxurious oasis in the heart of the Arabian desert, is one of a kind. To make festive celebration as special and unique as the resort itself, programmes of festive events are set by the hotel management that live in memories of guests for years to come. With an agenda to suit those in celebratory mood, as well those who simply wish to soak in the tranquility of the resort, we will ensure that you spend the festive season Jumeirah Bab Al Shams-style. For

guests with families, the Sinbad Kid's Club will be offering a range of activities to keep the children occupied into the early hours of the morning Jumeirah Bab Al Shams Desert Resort & Spa at a glance.

6.2

Hotel Classification •

5 Star Desert Resort & Spa

•

113 Superior Rooms including 10 Suites

6.3

In room facilities

•

High-speed internet connection

•

International direct dial telephone

•

Coffee and tea making facilities

•

Satellite TV and radio

•

Mini bar

•

24 hour in-room dining

•

Baby cot available on request

•

Extra bed available on request

•

Beautifully appointed bathrooms with rain showers

•

Generous selection of bathroom amenities

6.4

Room Rates (per night)

Standard room - Dhs900 + service charge Deluxe room with private garden - Dhs1050 + service charge

6.5

Leisure facilities •

Satori Spa with outdoor and indoor treatment rooms

•

Sinbad's Kids Club

•

Well equipped gymnasium

•

Pool with stunning desert and sunset views

•

Pool combining a lap pool, leisure pool and shaded children's pool

•

Swim up pool bar

•

Lifeguards on duty

•

Live entertainment

•

Horse riding

•

Camel rides

•

Falconers Satori Spa with outdoor and indoor treatment rooms

6.6

Restaurants & Bars

Enjoy a true taste of Arabia or select international fare from our range of dining options: •

Al Hadheerah Desert Restaurant - traditional Arabic cuisine

•

Al Forsan Restaurant - international cuisine

•

Al Sarab Rooftop Bar & Lounge - cocktail bar with shisha and cigars

•

Ya Hala Lobby Lounge - afternoon tea, drinks and snacks

•

Pool Bar - à la carte menu with snacks and cocktails

•

Pizzeria Le Dune - Italian pizzas and antipasti

•

Masala Restaurant - Indian heritage cuisine

6.7

Private Banqueting & Meeting Facilities

Falcon meeting rooms - boardroom and flexible seating arrangements. Extensive audio visual equipment available •

2 Meeting Rooms (35 square meter/377 square foot & 39 square meter/420 square foot) ideal for board room style meetings for up to 16 delegates

•

1 Meeting Room (70 square meter/753 square foot) - with flexible seating arrangements for up to 36 delegates (class room style) or 15 delegates (U-shape seating)

•

Extensive audio visual equipment

•

Wireless Internet connection available

•

Day delegate packages

Business Centre offering an extensive range of secretarial and business services Wireless internet connection available

•

Secretarial services

•

Photo copying

•

Internet access

•

Printing facilities

•

Scanner

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Chapter 7 Jumeirah Carlton Tower 7.1

Introduction

Jumeirah Carlton Tower is acknowledged as one of London's best hotel. Their Mission Statement is: "We are committed to being the preferred 5 star hotel in London. We will exceed the aspirations of our guests and colleagues by providing a contemporary, world class experience, through continuous commitment to the development of our colleagues and product to achieve maximum growth and profitability." The Jumeirah Carlton Tower is the perfect venue for any occasion, and its events experts can create anything from a meeting for 2 to a party of 700. There are two private dining rooms: •

Garden Room with views over the gardens of Cadogan Place, and

•

The Boardroom with its original Topolski paintings.

Jumeirah Carlton Tower is located in the heart of Knightsbridge. The hotel lies within easy reach of Harrods, Harvey Nichols and the Sloane Street boutiques. Overlooking the gardens of

Cadogan Place, the hotel features 220 bedrooms and suites. Other features include two restaurants, a bar and health club which overlooks the rooftops of Knightsbridge and comprises a fully-equipped gym and a swimming pool. Acknowledged as one of the Capital's finest, the Jumeirah Carlton Tower enjoys an enviable location on Cadogan Place and Sloane Street, within easy reach of the Capital's most fashionable shopping areas.

7.2

Jumeirah Carlton Tower at a glance

7.2.1

Hotel Classification 5 Star Deluxe

7.2.2

Accommodation 220 rooms including 58 suites and 1 Presidential Suite.

7.2.3

In Room Facilities Room service 24 hours a day, minibar, TV, alarm clock radio, desk and chair, privacy light, CD player and high speed Internet.

7.2.4

Leisure Facilities Unique pool, set in a tropical ambience under a vast canopy of glass Steam room, sauna, sound therapy room, massage and spa treatments. The Peak Health Club offering first class fitness facility and state-of-the-art Golf Simulator.

7.2.5

Travel Information

Heathrow Airport 25 km - well served by all central London transport facilities. Five minutes walk to Sloane Square and Knightsbridge Underground stations. Hotel limousine service available on request. 7.2.6

Restaurants & Bars •

The Rib Room - finest quality Aberdeen Angus beef and fresh seafood

•

The Rib Bar - traditional yet sophisticated bar; ideal for pre-dinner drinks

•

GILT Champagne Lounge - the ultimate lounge bar; where gold is the new black and champagne is always in fashion

7.2.7

•

Chinoiserie - light meals and beverages throughout the day and into the evening

•

The Club Room - healthy cuisine, smoothies, wines and beers

Private Banqueting & Meeting Facilities •

The Ballroom - elegant décor and stylish ambience ideal for grand celebrations, weddings and memorable events.

•

The Maple Room - suitable for private meetings and dining events for up to 12 people.

•

The Garden Rooms - three elegant event rooms and a conservatory. Overlooking private Cadogan Gardens, these event rooms offer flexibility for all occasions.

•

The Boardroom - a luxurious, intimate venue for meetings, functions and private dining.

7.3

Accommodation

7.3.1

Guest Room Special features - Choice of twin, queen or king beds, private ensuite bathroom with additional benefit of a CD player. Some rooms feature a pop up TV.

7.3.2

Deluxe Room

Special features - Choice of twin or king beds, private ensuite bathroom with additional benefit of a CD player. Some rooms feature a pop up TV 7.3.3 Junior Suite •

Special features - Choice of king or twin beds with additional benefit of CD player and a dedicated fax machine. Some rooms feature a pop up TV.

7.3.3

Garden Suite Special features - one bedroom suite with a separate lounge, bedroom and bathroom. CD player and dedicated fax machine

7.3.4

Spa Suite Special features - reception area, spacious bathroom with 2 sinks, a dressing room and a grand oval bath. Pop up TV, CD player and dedicated fax machine.

7.3.6

Executive Suite Special features - one bedroom suite with lounge, bedroom and large bathroom. Unique layout that provides access to the suite via both the lounge and bedroom, from the hotel corridor. CD player, dedicated fax machine and some rooms feature a pop up TV.

7.3.7

Luxury Suite Special features - Separate living area with dining table for 5. Double washbasins with walk-in shower and Jacuzzi bath. Large dressing area and guest bathroom to retain your privacy. Flexibility to connect with a second guest room to provide 2 bedroom accommodation.

7.3.8

Presidential Suite Special features - Panoramic views of the capital. Separate living room, bedroom, spacious dressing room and superbly equipped kitchenette. Private sauna, walk-in high power jet shower room. State of the art entertainment with 42 inch plasma screen TVs,

CD and DVD player. Four poster bed and hand crafted furniture and fabrics. 24 hour private butler service may also be requested. Dedicated fax machine. 7.3.9

Room Facilities For Business: •

Direct dial telephone (2 lines) in both the bedroom and bathroom.

•

High speed Broadband Internet access, data port, facilities for facsimile, writing desk, voicemail

For Entertainment: •

Flat screen plasma and pop up televisions offering an international range of cable and satellite channels

•

Hi-Fi and radio

For You:

7.4

•

Individually controlled air-conditioning

•

Hairdryer, trouser press, safety deposit box, minibar, Radio with alarm function

•

L'Occitane skincare products in all rooms and suites.

Dining

Whatever your taste, pamper your senses with mouth-watering cuisine at the Jumeirah Carlton Tower. Elegant surroundings of sophistication and opulence, combined with creative menus designed by dedicated chefs, make this a distinctively different dining experience at Jumeirah Carlton. In addition to our exceptional restaurants, Jumeirah is pleased to offer private dining in The Boardroom, adjacent to The Rib Room. Room service is also available 24 hours. Whether you are socialising with friends or entertaining clients, a pre-dinner cocktail at the intimate Rib Bar or a glass of champagne at the glamorous Gilt Champagne Lounge is the perfect way to start your evening.

Activities at Carlton

7.5 •

Peak Health Club & Spa

•

Gymnasium

•

Fitness Assessment

•

Aerobics Studio

•

Golf Simulator with 50 Courses Saunas & Steam Rooms Massages

•

7.6

The Pool

Packages & Rates

Aristotle Package

@ £95 per person

Plato Package @ £98 per person Socrates Package

@ £102 per person

Chapter 8 Jumeirah Lowndes Hotel Introduction Jumeirah Lowndes Hotel is established as one of the leading boutique hotels in the Knightsbridge area, and is situated in the highly exclusive area of Belgravia Village, close to its sister hotel - Jumeirah Carlton Tower. Jumeirah Lowndes Hotel is Knightsbridge’s best located boutique retreat, only moments away from Harrods, Harvey Nichols and the exclusive stores on Sloane Street. Fashionably different, sumptuous bedrooms and stylish amenities are enhanced by many special touches to create a sense of well-being and tranquillity. Enjoy Mediterranean cuisine al-fresco style at Mimosa Restaurant overlooking a leafy London square preceded by cocktails in the vibrant welcoming bar.

8.2

Mission Statement

"We are a deluxe, intimate hotel in the heart of London's fashionable Knightsbridge whose warm and friendly team is committed to providing a personalized experience."

8.3

Jumeirah Lowndes Hotel at a glance

8.3.1

Hotel Classification Deluxe boutique hotel

8.3.2

Accommodation 87 rooms including 14 spacious suites Dedicated all suite 6th floor

8.3.3

In-Room Facilities

•

High speed internet access

•

Plasma televisions screens offering a wide selection of channels

•

Luxurious Temple Spa amenities

•

IPod dock

•

Decor inspired by nature’s seasons

•

Luxuriously finished marble bathrooms

•

24 hour room service

•

Mini bar, including coffee and tea facilities

8.3.4

Travel Information

• Well served by all central London transport facilities • Heathrow Airport 15 miles, or 40 minutes by car • City Airport 14 miles, or 40 minutes by car • Gatwick Airport 30 miles, or 30 minutes by Gatwick Express • Eurostar Terminal at Waterloo 3 miles, or 15 minutes by car

8.4

Accommodation

The hotel has 87 luxurious bedrooms, including 14 private suites; each taking their inspiration from nature's changing seasons.

•

Guest Room

•

Deluxe Room

•

Junior Suite

•

Executive Suite

•

Luxury Suite

Room Facilities For Business •

WIFI & high speed internet

•

Two separate telephone lines

•

Data port

•

Desk and writing accessories

•

Fax available upon request

For Entertainment •

Flat screen TV with satellite and cable channels

•

iPod dock/ clock radio

For You •

Individually-controlled air conditioning

•

Mini bar and luxurious retail tray, offering many tempting treats

•

Tea and coffee making facility

•

Safety deposit box

•

Hairdryer

•

Temple Spa toiletries and amenities