Core job dimensions
• Skill variety • Task identity • Task significance
• Autonomy
• Feedback
The Job Characteristics Approach
Critical psychological states
Experienced meaningfulness of the work
Experienced responsibility for outcomes of the work
Knowledge of the actual results of work activities
Employee growth-need strength
Personal and work outcomes
• High internal work motivation
• High-quality work performance
• High satisfaction with the work
• Low absenteeism and turnover
Source: J. R. Hackman and G. R. Oldham, “Motivation Through the Design of Work: A Test of a Theory,“ Organizational Behavior and Human Performance, Vol. 6 (1976), pp. 250–279. Copyright © Academic Press, Inc. Reprinted by permission of Academic Press and the authors.
Figure 6.1