James Blake Cv.

Mr. James Blake Ground Floor Right Pearsons Buildings Southbank, Errol PH2 7QS Tel: 07818 834337 Personal Profile I am an ambitious, hardworking and conscientious person who has accumulated many skills and background knowledge through a variety of positions in the retail sector. I have excellent communication and interpersonal skills which aids me when dealing with the public. I work well under pressure, both as a team player and as an individual. These skills are illustrated perfectly by my employment with Costa Coffee, where I progressed from team member to supervisor, then Assistant Manager after only 1 year of employment. During this time I gained vital experience of tasks such as arranging staff rotas, carrying out performance appraisals, stock management and complaint handling amongst a great variety of other skills. I feel that this experience together with a strong ambition to succeed makes me a great asset to any future employer in the retail trade. Key Skills and Abilities Cash Handling. Stock Management. Experience organisation skills. Carrying out performance appraisals. Driving sales in order to maintain and exceed targets. Excellent motivator. Key customer service skills. Supervision of staff. Staff Management. Serving the public. Training to be IT engineer (open Learning College). Employment History February 2009 - Present Farmfoods Assistant Manager Assisting with day to day running Ordering Receiving deliveries Staff Training Organising workload Putting out deliveries Ordering and collecting change from bank

Cashing up tills Security of cash Taking customer phone calls Opening shop Securing shop at night Keyholder January 2006 - February 2009 Errol Station Crafts & Coffee Shop Coffee Shop Manager Taking orders. Preparing and cooking food. Taking customer phone calls. Staff rotas. Ordering supplies. Dealing with sales representatives. Organising staff workloads. Cashing up tills. Advertising. Opening up and locking when necessary. November 2003 – January 2006 Glendoick Garden Centre Counter Assistant Handling cash. Stock rotation. Dealing with deliveries. Taking customers phone calls. Serving customers. General housekeeping. Making coffee and preparing food. June 2001 – November 2003 Costa Coffee Ltd Team Member/Supervisor/Assistant Manager Customer Service. Making coffee and preparing food. Adhering to health and hygiene regulations. Driving sales targets. Completing appropriate paperwork and using computer systems. Arranging staff rotas. Cash handling/balancing cash. Stock replenishment. Complaint handling. Assisting manager with a variety of other tasks.

December 1995 – June 2001 Clachan Lounge Machine Operator/Bar Staff/Supervisor Customer service. Collecting glasses. Operating karaoke machine. Ensuring bar area was clean and tidy. Stock management/replenishment. Registered key holder. June 1991 – December 1995 Save Petrol Stations Petrol Station Assistant Customer service. Shelf stacking. Completed audit paperwork. Accepted delivery of goods/supplies. Registered key holder. October 1989 – 1991 Vetrainos Ice Cream Vendors Van Assistant Customer service. Cash handling. Stocktaking. General housekeeping. Education and Training 1989 – 1993 Kirkton High School, Dundee Standard Grade Certificates Gained English Maths Geography Graphics Physics Computing Business Studies 2007 – Present Open Learning IT Engineering

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References References available upon request.