Ivy Lagarde

IVY LAGARDE

605 FOLKSTONE WAY VIRGINIA BEACH, VA 23462 PHONE: 757.401.5121 EMAIL: [email protected] OBJECTIVE Continue to deliver a quality customer experience to every client. Embrace challenges to improve business processes and protocols. Strive to build positive relationships with clients and staff while adhering to high standards of service. AWARDS Recognized by the city of Virginia Beach by receiving the ‘Great Customer Service to Virginia Beach Area’ award Completion of the PHR Management Training Program WORK EXPERIENCE 08/03-12/08 Virginia Beach, VA Vacation Counselor PHR/Goldkey Resorts • Selected to participate in Management Training Program • Provide knowledge to timeshare owners with timeshare 101 • Deliver consistently excellent customer service • Process correspondence notices to owners • Maintain and update client account • Meet with owners to resolve any issues • Collect payments on owner accounts

Night Manager • Managed staff of 20+ • Daily/Monthly Audit process • Daily property inspection walks • Daily safe count • Employee scheduling and training • Handle and resolve issues with guest or property

Front desk clerk • Check guest in/out hotel • Answer multi-line switchboard • Complete daily administrative task • Cash handling • Follow hotel standards to service guest • Pursue excellent customer service

EDUCATION 06/2005 Virginia Beach, VA General Education Diploma Adult Learning School References Available upon request.