Itil V3 Generic 060928

ITIL V3 – The Structure

Core

Complementary

Core Best Practice Guidance

Support for particular market sector or technology

Web Value added products, process maps, templates, studies

Customized implementation

V3 Package Governance Methods

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Continual Service Improvement

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Service Design

VALUE ADDED PRODUCTS

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COMPLEMENTARY

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Qualifications

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Templates

Service Operation

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Service Strategies

Practical Decision Making Business Eco systems From value chains to value nets Adaptive processes for customers, services and strategies Linking to external practices and standards

CIO’s IT Managers Consultants Practitioners Vendors

Managing uncertainty and complexity Increasing the economic life of services Selecting, adapting and tuning the best IT service strategies

Pragmatic Service Blueprint Policies, Architecture, Portfolios, service models Effective technology, process and measurement design

IT Managers Consultants Practitioners Outsourcers Vendors

Outsource, shared services, cosource models? How to decide & how to do it The service package of utility, warranty, capability, metrics tree Triggers for re-design

Managing change, risk & quality assurance Newly designed Change, Release & Configuration processes Risk and quality assurance of design

IT Managers Consultants Practitioners Outsourcers Vendors

Managing organization & cultural change during transition Service management knowledge system Integrating projects into transition Creating & selecting transition models

Responsive, stable services Robust end to end operations practices Redesigned, incident and problem processes New functions and processes

IT Managers Consultants Practitioners Outsourcers Vendors

Event, technology and request management Influencing strategy, design, transition and improvement SOA, virtualization, adaptive, agile service operation models

Measures that mean something & improvements that work The business case for ROI Getting past just talking about it Overall health of ITSM

IT Managers Consultants Practitioners Outsourcers Vendors

Portfolio alignment in real-time with business needs Growth and maturity of SM practice How to measure, interpret and execute results

V3 Complementary Series Support for particular market sector or technology

Focus on special needs for Implementation & enhanced knowledge

Contributions from industry Standard quality criteria Supports the Core of practice Enhances the agility of adaptation Rapid expansion of series Value added core enhancement Case Studies Knowledge Centre of Excellence Integrated lifecycle model Cross reference to external practices and standards  Certification aids          

Value added products, process maps, templates, studies

V3 – How will it affect you? Qualifications

Customers •New Scheme Vendors •Enhanced learning Service Providers •Status Quo •Upgrading •More choice

Standards •Aligned to 20000 •Links to Security •Links to Asset •Links to Governance •More flexibility

Your ITSM Practice •Greater scope of practice •Greater flexibility of adaptation and choices •Current with industry directions and ITSM reality •Complementary to other common practices •Easier to start, operate and mature •Relevant to the real issues and opportunities •Enhanced ability to prove ITSM ROI

Myths, rumours, speculation 1. I’ll have to re-certify everyone 2. All the ITIL processes I know today will be gone 4. I’ll have to buy new tools 5. The ITIL processes I use today won’t work in the V3 service lifecycle 6. V3 is an add-on to V2

V3 – Looking Ahead V2 benefits brought forward to V3 Added globalization of multi-language versions Continual additions in complementary topics Broader outreach to external practice partners Continued alignment to emerging standards Complex service challenges made easier to meet Continued growth of non-proprietary practice Ongoing commitment to industry partnerships

Final Countdown

What’s next ? Content 95% complete – Mid Oct final drafts Editorial Board review – Oct Marketing Launch – Oct ITIL Advisory Group QA review – Oct / Nov International Public QA review – Nov / Dec itSMF International IPESC Endorsement – Dec / Jan Translations begin - Feb Publication Production & Launch – April Qualification Scheme finalized - Spring

Thank you

[email protected]

www.itil.co.uk