Presented By SIVARAMPRASAD.BORR
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WOW AT EVERY MOMENT OF TRUTH A COMMITMENT BEYOND THE MARKET FULFILLMENT OF THE SOCIETY NEEDS
TO PROVIDE THE BEST SERVICES TO CUSTOMERS
NO COMPROMISE WITH THE QUALITY AT ANY COST TO BE A BEST BRAND IN HOTEL INDUSTRIES PROMOTE THE NATURE
ITC HOTEL KAKATIYA SHERATON AND TOWERS ITC HOTEL GRAND MARATHA SHERATON AND TOWERS ITC MUGHAL SHERATON AND TOWERS ITC MAURYA SHERATON AND TOWERS PARK SHERATON HOTEL AND TOWERS FORTUNE HOTELS CHOLA SHERATON ITC SONAR BANGLA
CONT.
OTHER HOTELS ITC GRAND CENTRAL SHERATON AND TOWERS WINDSOR MANOR SHERATON SHERATON AND TOWERS RAJPUTANA PALACE SHERATON USHA KIRAN PALACE BAY ISLAND GRAND BAY VADODARA
BRITISH SAFETY COUNCIL’S “SWORD OF HONOUR” BEST HOTEL IN THE WORLD 6TH ANNUAL GREENTECH SAFETY AWARD BEST HERITAGE HOTEL BRAND NATIONAL TOURISM AWARD 2004-05 PATA GOLD AWARD 2005 BEST LUXURY HOTEL OF THE YEAR 2002 ISO 14001
ITC LIMITED & STARWOOD JOIN HANDS FOR LUXURY COLLECTION IN INDIA
ITC BOARD APPROVES THE SCHEME FOR MERGER OF ITC HOTELS & ANSAL HOTELS WITH ITC
ENTERPRISES EXIST TO SERVE THE SOCIETY TEAM WORK BEING ETHICAL INTEGRITY MERITOCRACY
STRATEGY OF BENCHMARKING AGAINST INTERNATIONAL STANDARDS
Indian hotel chain, with a heavy emphasis on the great Indian. experience (with international standards of luxury) Fortune brand, which started off as mid-segment brand, is now being re-positioned as a first-class business hotel.
TAJ GROUP OF HOTELS
OBEROI GROUP OF HOTELS
Porter’s Five Forces Analysis Suppliers • Many available suppliers •THREAT: LOW
Customer Need • Good Hospitality • Hygiene food and environment
Potential Entrants Global hotel groups entry •THREAT : MODERATE
Industry Competitors • Taj group of hotels • Oberoi groups • Leela group of hotels • THREAT: HIGH Substitutes • Small lodges • Middle class hotels • Palace in wheels •THREAT: HIGH (because of new class, Low otherwise)
Buyers • Global tourists • Medical tourists • Industrialist people THREAT: MODERATE
Overall Threat Level
Moderate
Strength
Weakness
Brand
Management Sales and Marketing Group ranks No.2 Excellence of its cuisine.
•
Opportunity
Threats
•
Increase in tourism
Naive in Global Arena.
Luxury hotels competing on the home turf. •
KEY SUCCESS FACTORS (KSF’S) • Total customer satisfaction
•
Brand Value
•Adequate accounting records in accordance with the provisions of the Companies Act
• ITC Hotels has tied up with Star Alliance, a consortium of five international airlines, to launch a scheme to promote its 13 Welcome group hotel properties in the country. • The Star Alliance partners are United Airlines, Air Canada, Lufthansa, SAS and Varig. • The Rs 130-crore ITC Hotels Ltd, the megacorp vehicle for ITC Ltd's Rs 1,100-crore expansion into the hotels sector, is entering into the heritage properties segment in a big way. • ITC Hotels, which is keen to tap the heritage segment, is entering into a joint venture with Marudhar Hotels, owners of Umaid Bhavan Palace in Jaipur, for the purpose. The alliance will manage and market heritage palaces, havelis, forts and resorts with the objective of providing a unique
• Lavasa's very first hotel is opening under the Fortune Hotels brand. • Lavasa has already established tie-ups with the best of international as well as domestic institutions such as ITC Hotels (Fortune Select) and Accor (Pullman, Novotel and Grand Mercure) in the field of hospitality • Tie up with Oxford University (Said Business School), Girls' Day School Trust (UK), Ecole hotelier de Lausanne (Switzerland), Symbiosis (Pune) and Christ University (Bangalore) and NSHM (Kolkata) in the field of education. • Tie up with Apollo Hospitals in health and wellness.
• In the Edutainment space Lavasa has tied up with Space World LLC to set up a 65-acre space theme park that will offer a space-like experience to visitors. • Talks with its US-based hospitality partner Starwood Hotel & Resorts - owner of the Sheraton brand - have entered the final lap and the final shape of the 30-year old alliance is expected to emerge over the next three • Starwood has tied up with the Gurgaon-based Vatika group for bringing to India its Westin brand, under a management contract agreement
MANAGING DIRECTOR GENERAL MANAGER F/B MANAGER
FRONT OFF. MANAGER
ASST. F/B MANAGER
ASST. FRONT OFF. RESTAURANT MANAGER MANAGER MATREE THE LOBBY MANAGER HOTEL SR. CAPTAIN CAPTAIN
FRONT OFF. EXEC. FRONT OFF. SUPERVISOR
SR. STEWARD FRONT OFF. ASST. TRANNEE/ BUS BOY TRANNEE
HOUSE KEEPING MANAGER
HEAD CHEF
MANAGER
HR MANAGER
ACCOUNTS
SECURITY
MANAGER
ASST. CHEF
SR. HOUSE KEEPING MANAGER CHEF THE ASST. HOUSE PARTY KEEPING MANAGER COMMY 3 HOUSE KEEPING COMMY 2 SUPERVISOR HOUSE KEEPING COMMY 1 FLOOR SUPERVISOR TRANNEE CHAMBER MAID
MAINTAINANCE
MAINTAINANCE HR SUPERVISORACCOUNTS SECURITY SUPERVISOR SUPERVISO SUPERVISO R MAINTAINANCE HR EXECUTIVE ACCOUNTA EXECUTIVE NT HR TRANNEE
SECURITY GUARD