It / Operations Analyst Resume Sample

 

45 East 23rd Street | New York, NY 45456 | (212) 458-9876 | [email protected]

Michelle Brown Time Warner Cable, New York, NY 2005 – Present Operations Analyst  Utilized strategic planning timelines and resource allocation data to determine optimal IT implementation of business objectives – meeting 99.8% of requests on time  Assessed business requirements for projects averaging $600,000 in overall costs with approximately 20 full time employees (FTEs) – tasks included evaluating risk, defining scope and system constraints  Defined and documented billing system processes used to analyze the root causes of order failures experienced by the client (phone and web orders)  Created a set of 20 comprehensive technical specifications for the roll out of High Definition Services (i.e.; HDTV) across the country – my efforts contributed to Time Warner Cable’s emergence as the leading provider of HDTV services in the Greater New York Region

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PROFESSIONAL EXPERIENCE

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Work Force Systems, New York, NY 2002 – 2005 Senior Account Specialist  Led group of eight Accounts Specialists in auditing over 100 employee expense reports per week, resulting in a 99% compliance rating and dramatic reductions in costs  Ensured billable expenses were charged back to clients within a 7 day threshold, significantly expediting Account Receivables  Led new hire training, including creation of training materials designed to decrease ramp up time and quickly increase knowledge on the company’s expense reporting software  Improved the expense reimbursement process by utilizing a FTP utility program to shorten processing time

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FedEx, Jersey City, NJ 2000 – 2002 SAP Analyst  Responsible for processing invoices for payments, resolving problem invoices prior to SAP System import, and generating reports for senior management

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EDUCATION

Rosewood, New York, NY  Master of Project Management, 2007  Master of Business Administration, 2006

Westwood College, Hoboken, NJ  Bachelors of Science in Computer Information Systems, 2005

 

TECHNICAL SKILLS

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SAP Accounting System, SQL, Order Management Systems, PlanView, GEAC Expense Reporting Software

ADDITIONAL TRAINING

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ITIL V3 Foundations Certification

 

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