Iso (international Organization For Standardization) Is A Network Of Standards

ISO 

ISO (International Organization for Standardization) is a network of standards institutes from 159 countries with a central office in Geneva, Switzerland, that coordinates the system.

ISO 9000 Family 

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The ISO 9000 Family is a series of documents that define requirements for the Quality Management System Standard ISO 9000:2005 Quality management systems – Fundamentals and vocabulary describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.

ISO 9001:2008 

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ISO 9001:2008 Quality management systems – Requirements is intended for use in any organization regardless of size, type or product (including service). It provides a number of requirements which an organization needs to fulfill to achieve customer satisfaction through consistent products and services which meet customer expectations.

Quality management 

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ISO 9001 is for quality management Comply with any regulations applicable to those products or services. Enhance customer satisfaction, and Achieve continual improvement of its performance.

Summary of ISO 9001:2008  

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Decisions about the quality system Regular audit- To evaluated for Effectiveness Determine customer requirements Create systems for communicating with customers - product information, inquiries, contracts, orders, feedback and complaints.

Summary of ISO 9001:2008 

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You need to regularly review performance through internal audits and meetings The quality policy linked to the business and marketing plan Documented procedures

8 sections of ISO 9001:2000        

1. Scope 2. References 3 .Terms and definitions 4. Quality management system 5. Management responsibility 6. Resource management 7. Product realization 8. Measurement, analysis and improvement

The ISO 9000:2000 requirements 5 sections of requirements to translate in practice The 8 principles of TQM 4- QUALITY MANAGEMENT SYSTEMS (QMS, documentation requirements)

5- MANAGEMENT RESPONSIBILITY (Management commitment, Customer focus, Quality Policy, Planning, Responsibility, Authority and Communication, Management Review)

6- RESOURCE MANAGEMENT (Provision of Resources, Human Resources, Infrastructure, Work Environment)

7- PRODUCT REALIZATION (Planning, Customer Related Processes, Design and Development), Purchasing, Service Provision, Control of Measuring Devices)

8- MEASUREMENT, ANALYSIS AND IMPROVEMENT (Monitoring and Measurement, Control of Non-conforming Product, Analysis of Data, Improvement)

The ISO 9000:2000 requirements

EXPECTED QUALITY by the Customer

PLANNED QUALITY by the Company

Measurement of the Client’s satisfaction

Measurement of the Performance of the Company

PERCEIVED QUALITY by the Customer

PRODUCED QUALITY by the Company

The 8 principles of TQM …

Continuous improvement ? Deming’s Deming’s wheel wheel (P.D.C.A.) (P.D.C.A.)

ISO 9000

PLAN

DO

ACT

CHECK

Continuous Improvement

ISO 14000 

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Is a series of environment management standards Provide structure and tool for managing the environmental aspects/impacts of the organization’s activities Include basic environmental management systems, auditing, labelling, performance evaluation, life cycling assessment and product standards

PURPOSE 

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ISO 14000 is to allow organizations to focus environmental efforts against an internationally accepted criteria. A single standard will ensure that there are no conflicts between regional interpretations of good environmental practice. organization’s products, services, activities, operations, facilities, transportation, etc.

ISO 14000 family 

The ISO 14000 family consists of: 

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ISO 14001: 2004 - Environmental management systems -- Requirements with guidance for use ISO 14004: 2004 - Environmental management systems -- General guidelines on principles, systems and support techniques ISO 14015: 2001 - Environmental management -- Environmental assessment of sites and organizations (EASO) ISO 14040: (series) - Life cycle assessment

Benefits of ISO 14001    

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Reduces environmental impact Improves compliance record Reduces raw material/resource use Reduces waste generation and disposal costs Manages utilization of recoverable resources

Conceptual Conceptual Framework Framework ISO ISO 14001 14001 EMS EMS Continual Improvement “ Act “ Management Review

Environmental Policy

“ Plan “

Planning Checking and Corrective Action “ Check “

Implementation and Operation

“ Do “

Life Cycle Assessment 

Life Cycle Assessment (LCA): Life Cycle Assessment (LCA) LCA studies the environmental aspects and the potential impacts Throughout a product’s life

INFORMATION 

www.iso.org