Interpersonal Skills And Personality Development

Interpersonal skills

05/05/09 [email protected]

home

back

next

Why Interpersonal skills needed?

05/05/09

To improve ■ Relationship ■ Working environment ■ Leadership skills ■ Productivity ■ All round success ■ Liking by others

[email protected]

home

back

next

Interpersonal skills Personality development

05/05/09

Leadership skills

[email protected]

home

back

next

What are the inputs? ■ ■

■ ■ ■ 05/05/09

■

Listening Verbal communication (oral and written) Non verbal communication Managing criticism Giving praise Managing conflict situation

[email protected]

home

back

next

Listening ■

■ ■

05/05/09

■

Time spent on speaking, writing and listening Active listening Avoid attitudinal barriers – prejudice, preoccupation, casual attitude, egocentrism Alert to all cues and give feedback

[email protected]

home

back

next

Verbal communication ■ ■ ■ ■ ■ ■ 05/05/09

Oral and written Empathise Alert to feedback – eye contact Clarity Be interesting Delivery of your oral communication

[email protected]

home

back

next

Non verbal communication ■ ■ ■ ■ ■ 05/05/09

■

Body language Rate of speech Voice pitch Pronunciation Postures, gestures Facial expressions

[email protected]

home

back

next

offering constructive criticism ■

■

■ 05/05/09

Understand why you are making critical remark Understand other person’s perspective - empathise Criticise behaviour and not person

[email protected]

home

back

next

offering constructive criticism ■ ■

Avoid sounding judgemental Avoid critical overload – avoid several complaints at a time

05/05/09 [email protected]

home

back

next

Responding to criticism ■ ■

■

05/05/09

Recognise value of criticism Understand the perspective of the person criticising Understand accurately the criticism – check out non verbal cues

[email protected]

home

back

next

Responding to criticism ■

■

■ 05/05/09

Maintain your authority to make your decisions Seek constructive changes to the behaviour that prompted criticism Communicate clearly how you feel about the criticism

[email protected]

home

back

next

Giving praise ■ ■

■ ■

Power of praise – motivation Make praise specific – praise progress – timed properly Be sincere and honest Never overdo praise

05/05/09 [email protected]

home

back

next

Managing conflict situation ■

■

■ 05/05/09

Disagreements due to seeing, hearing and interpreting differently Badly managed conflict damages relationship Resolve conflict – win win situation

[email protected]

home

back

next

To become a good leader ■ ■ ■

■

05/05/09

Good interpersonal skills Be proactive Effective oral and written communication skills Organising works effectively – discipline in work situation – Planning and execution

[email protected]

home

back

next

To become a good leader ■

■

Taking timely decisions – delayed decisions cause damages Always positive thinking – using positive words

05/05/09 [email protected]

home

back

next

Case studies

Can we discuss some case studies – avoid names – discuss only issues or problems 05/05/09 [email protected]

home

back

next

Thank you

05/05/09 [email protected]

home

back

next