Internship Orientation 2007 Final
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- Pages: 21
Welcome to ABN AMRO
STRICTLY PRIVATE & CONFIDENTIAL
Ground Rules
Mobile phones OFF!!
Participate!
Listen Carefully & Ask Questions! 2
ObjectivesObjectives To get to know our: • History • Core Values • Businesses • Departments • Code of Conduct
3
Profile •
ABN AMRO was created by the merger between ABN Bank and Amro Bank on 22 September 1991 in Amsterdam.
•
The date of incorporation of ABN AMRO is 29 March 1824 in the Hague. On that day (Netherlands Trading Society, NTS) was established by Royal Decree of King Willem I.
•
With effect from 3 October 1964 after the merger with Twentsche Bank, NTS changed her name to Algemene Bank Nederland (ABN Bank). After the merger with Amro Bank in 1991, ABN changed its name to ABN AMRO. 4
The origin of the ABN AMRO name & Logo •
The ABN AMRO name is derived from the initials ABN (Algemene Bank Nederland) and AMRO (Amsterdam-Rotterdam Bank), the founding banks of ABN AMRO in 1991.
•
In 1990, the logo plus typography and typeface was designed by Landor Associates.
•
The shield symbolizes reliability, tradition, protection and security,
•
ABN AMRO is the result of seven mergers over the last 60 years.
•
•
ABN AMRO has over a 170 year history dating back to 1824.
The color combination green (turquoise), yellow and grey sets it apart from logos of predecessors and rivals while at the same time being very modern, distinguished and clear.
•
The most recent merger was that of ABN & AMRO in 1991 which was the creation of one of the world’s twenty largest banks.
5
ABN AMRO - Pakistan • Present since 1948. • 700 regular employees. • Total Assets over PKR 71 Billion. • Amongst the top 3 foreign banks in the domestic market. • 13 Strategically located branches in six of the country's main business centers: Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad. • Full range of commercial, retail and investment banking products in Pakistan. • Dominant position as a universal international bank within the Pakistani market place.
6
Combined Entity - 2nd Largest Foreign Bank in Pakistan PKR 123 billion combined assets, over 80 branches, strong local customer base, expanded distribution network global product expertise & resources Current ABN AMRO Branch Network
Peshawar TBA
Current Prime Branch Network
Peshawar
Combined Branch Network
Islamabad Rawalpindi Sialkot
Islamabad Rawalpindi
Peshawar Gujrat
Lahore Lahore
Faisalabad
Faisalabad
Islamabad Rawalpindi Sialkot Gujranwala Lahore
Faisalabad
Multan
Multan
Multan
Total 13 branches Karachi
Hyderbad
Karachi
Total 69 branches
Hyderbad
Total 82 branches
Karachi
7
ABN AMRO Values...
8
Our Mission
• Our intention is to go the extra mile for our clients by being innovative and committed to outperform. • We promise the best people for the job and the best products and services we can deliver.
9
Our Businesses
Business Units/ Departments
Islamic Banking
SME
Consumer
Commercial
Group Functions Services 10
Business Units/Departments Client BUs •
Commercial Client Segment
•
Consumer Client Segment
Product BUs •
Global Markets
•
Transaction Banking
Group Functions
Services Trade Cash & Payments Corporate Services Center IT Credit Admn.
• Human Resources
Operations Control
• Compliance
GM Ops
• Audit • Legal • Finance • Risk
Remittance & Clearing Property Services 11
Our Departments – Consumer Client Segment Branch Banking
General Banking
Van Gogh
Wealth Management
Assets
Secured Assets
Unsecured Assets
Risk Management
Initiation
Collection
Policy
FRMU
Asset Operations
Alternate Distribution & E Business
NSBC
CSIM
Islamic Banking
Marketing Services
12
HR POLICIES & CODE OF CONDUCT 13
The Working Environment
Monday to Thursday - 9 a.m. to 5 p.m. Half an hour break for lunch (12:45 p.m. to 1:15 p.m.) Rs.60/- (each meal) if canteen facility has to be availed
Friday - 9 a.m. to 5 p.m. Two-hours break for lunch and Namaz
Saturday - 9.00 a.m. to 2.00 p.m.
14
Dress Code
Monday – Friday Formal Wear Saturday Smart Casual (no jeans) Bank identification cards are required to be worn at all times while on the bank premises Abide by the Personal hygiene policy
15
Grooming & Etiquette
16
Etiquette Guidelines
Show Courtesy to everyone, regardless of rank, appearance, status, creed or gender.
Get to office on time – Bank starts at 9.00am.
•
Be on time for meetings, and appointments – inform others before the meeting if you will be late.
•
Being more than 5 minutes late is inexcusable.
•
Fulfill your commitments – it is a sign of a true Professional.
•
Switch your cell phone to silent when in a meeting, or with customers.
•
Don’t gossip and spread rumors in the workplace.
•
Apply code of conduct for receiving visitors to the workplace.
•
Be considerate towards other colleagues.
•
Don’t interrupt others when they are speaking. 17
Personal Hygiene Do’s
Don'ts
2. Shower daily before coming to work
2. Keep a stubble, it doesn’t look good
3. Use deodorant after every shower
3. Smoke when you are with a customer
4. Comb your hair and freshen up before a meeting
4. Have oil in your hair while at work
5. Ensure your hands are clean
5. Sneeze – cover your mouth if you do
6. Make sure your nails are cut short
6. Clean/pick your nose, ears or teeth with your fingers
7. Brush your teeth – especially after eating spicy food 8. Trim your beard / moustache
7. Eat Pan/Gutka/smoke when you are with customers
9. Always wear a fresh and clean shirt/shalwar kameez
8. Spit 9. Chew gum while talking to a customer
18
ASSIGNMENT Report:
A 1,000 word report detailing your intellectual learning including brief activities sharing your experiences
Last date of submission of report 5-July-07.
Failure to meet the deadline for report submission will result in no Stipend and no Certificate
19
STIPEND & CERTIFICATE 1.
Stipend should be collected on:
•
6-July-07 and 7-July-07 (9:00 a.m. to 5:00 p.m.) from Mr. Malcolmn Fernandes (C&P Department) cash counter (Ground Floor) Head Office.
2.
Certificates should be collected on:
•
6-July-07 and 7-July-07 (9:00 a.m. to 5:00 p.m.) from Ms. Maha Zahid (HRDepartment) 2nd Floor. Head Office. 20
n behalf f THANK YOU
21
STRICTLY PRIVATE & CONFIDENTIAL
Ground Rules
Mobile phones OFF!!
Participate!
Listen Carefully & Ask Questions! 2
ObjectivesObjectives To get to know our: • History • Core Values • Businesses • Departments • Code of Conduct
3
Profile •
ABN AMRO was created by the merger between ABN Bank and Amro Bank on 22 September 1991 in Amsterdam.
•
The date of incorporation of ABN AMRO is 29 March 1824 in the Hague. On that day (Netherlands Trading Society, NTS) was established by Royal Decree of King Willem I.
•
With effect from 3 October 1964 after the merger with Twentsche Bank, NTS changed her name to Algemene Bank Nederland (ABN Bank). After the merger with Amro Bank in 1991, ABN changed its name to ABN AMRO. 4
The origin of the ABN AMRO name & Logo •
The ABN AMRO name is derived from the initials ABN (Algemene Bank Nederland) and AMRO (Amsterdam-Rotterdam Bank), the founding banks of ABN AMRO in 1991.
•
In 1990, the logo plus typography and typeface was designed by Landor Associates.
•
The shield symbolizes reliability, tradition, protection and security,
•
ABN AMRO is the result of seven mergers over the last 60 years.
•
•
ABN AMRO has over a 170 year history dating back to 1824.
The color combination green (turquoise), yellow and grey sets it apart from logos of predecessors and rivals while at the same time being very modern, distinguished and clear.
•
The most recent merger was that of ABN & AMRO in 1991 which was the creation of one of the world’s twenty largest banks.
5
ABN AMRO - Pakistan • Present since 1948. • 700 regular employees. • Total Assets over PKR 71 Billion. • Amongst the top 3 foreign banks in the domestic market. • 13 Strategically located branches in six of the country's main business centers: Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad. • Full range of commercial, retail and investment banking products in Pakistan. • Dominant position as a universal international bank within the Pakistani market place.
6
Combined Entity - 2nd Largest Foreign Bank in Pakistan PKR 123 billion combined assets, over 80 branches, strong local customer base, expanded distribution network global product expertise & resources Current ABN AMRO Branch Network
Peshawar TBA
Current Prime Branch Network
Peshawar
Combined Branch Network
Islamabad Rawalpindi Sialkot
Islamabad Rawalpindi
Peshawar Gujrat
Lahore Lahore
Faisalabad
Faisalabad
Islamabad Rawalpindi Sialkot Gujranwala Lahore
Faisalabad
Multan
Multan
Multan
Total 13 branches Karachi
Hyderbad
Karachi
Total 69 branches
Hyderbad
Total 82 branches
Karachi
7
ABN AMRO Values...
8
Our Mission
• Our intention is to go the extra mile for our clients by being innovative and committed to outperform. • We promise the best people for the job and the best products and services we can deliver.
9
Our Businesses
Business Units/ Departments
Islamic Banking
SME
Consumer
Commercial
Group Functions Services 10
Business Units/Departments Client BUs •
Commercial Client Segment
•
Consumer Client Segment
Product BUs •
Global Markets
•
Transaction Banking
Group Functions
Services Trade Cash & Payments Corporate Services Center IT Credit Admn.
• Human Resources
Operations Control
• Compliance
GM Ops
• Audit • Legal • Finance • Risk
Remittance & Clearing Property Services 11
Our Departments – Consumer Client Segment Branch Banking
General Banking
Van Gogh
Wealth Management
Assets
Secured Assets
Unsecured Assets
Risk Management
Initiation
Collection
Policy
FRMU
Asset Operations
Alternate Distribution & E Business
NSBC
CSIM
Islamic Banking
Marketing Services
12
HR POLICIES & CODE OF CONDUCT 13
The Working Environment
Monday to Thursday - 9 a.m. to 5 p.m. Half an hour break for lunch (12:45 p.m. to 1:15 p.m.) Rs.60/- (each meal) if canteen facility has to be availed
Friday - 9 a.m. to 5 p.m. Two-hours break for lunch and Namaz
Saturday - 9.00 a.m. to 2.00 p.m.
14
Dress Code
Monday – Friday Formal Wear Saturday Smart Casual (no jeans) Bank identification cards are required to be worn at all times while on the bank premises Abide by the Personal hygiene policy
15
Grooming & Etiquette
16
Etiquette Guidelines
Show Courtesy to everyone, regardless of rank, appearance, status, creed or gender.
Get to office on time – Bank starts at 9.00am.
•
Be on time for meetings, and appointments – inform others before the meeting if you will be late.
•
Being more than 5 minutes late is inexcusable.
•
Fulfill your commitments – it is a sign of a true Professional.
•
Switch your cell phone to silent when in a meeting, or with customers.
•
Don’t gossip and spread rumors in the workplace.
•
Apply code of conduct for receiving visitors to the workplace.
•
Be considerate towards other colleagues.
•
Don’t interrupt others when they are speaking. 17
Personal Hygiene Do’s
Don'ts
2. Shower daily before coming to work
2. Keep a stubble, it doesn’t look good
3. Use deodorant after every shower
3. Smoke when you are with a customer
4. Comb your hair and freshen up before a meeting
4. Have oil in your hair while at work
5. Ensure your hands are clean
5. Sneeze – cover your mouth if you do
6. Make sure your nails are cut short
6. Clean/pick your nose, ears or teeth with your fingers
7. Brush your teeth – especially after eating spicy food 8. Trim your beard / moustache
7. Eat Pan/Gutka/smoke when you are with customers
9. Always wear a fresh and clean shirt/shalwar kameez
8. Spit 9. Chew gum while talking to a customer
18
ASSIGNMENT Report:
A 1,000 word report detailing your intellectual learning including brief activities sharing your experiences
Last date of submission of report 5-July-07.
Failure to meet the deadline for report submission will result in no Stipend and no Certificate
19
STIPEND & CERTIFICATE 1.
Stipend should be collected on:
•
6-July-07 and 7-July-07 (9:00 a.m. to 5:00 p.m.) from Mr. Malcolmn Fernandes (C&P Department) cash counter (Ground Floor) Head Office.
2.
Certificates should be collected on:
•
6-July-07 and 7-July-07 (9:00 a.m. to 5:00 p.m.) from Ms. Maha Zahid (HRDepartment) 2nd Floor. Head Office. 20
n behalf f THANK YOU
21
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