Internal Audit - System For All

ISO 9001:2000

Internal Audit dk;Ziz.kkyh vkaUrfjd vads{k.k fujUrj mUufr ds fy, fu/kkZfjr ekin.Mksa dh tkap o vkadyu ds lkFk lkFk vkxs lgh fn’kk esa c<+us dh fuf’pr xfr iznku djus dk ewyHkwr vk/kkj gS] blls Kkr gksrk gS fd laxBu viuh dk;Z ;kstukvksa dks ewrZ:i iznku djus dh vkadk{kk ds vuq:i vkxs c<+ jgk gS vFkok ugha vkSj vkxs c<+us dh fn’kk esa fu/kkZfjr ekun.M esa tgkW Hkh dksbZ deh gS og vkfMV ds nkSjku lkeus vkus ls vkxs c<+us dh fuf’pr fn’kk dh izfdz;k dks lgh fn’kk iznku fd;k tkuk eqefdu gks ikrk gS ! vkbZ, tkus fd ge vius laxBu esa bl izfdz;k dks pj.kc) rjhds ls fdl izdkj iw.kZ djrs gSa--izR;sd vkUrfjd vads{k.k dh :ijs[kk foxr foRrh; o"kZ dh lekfIr ds lkFk gh lqfuf’pr dh tkrh gS ! ftldk izFke pj.k gS vads{k.k dh dk;Z;kstuk Audit Plan ... bl dk;Z;kstuk dks Nekgh vk/kkj ij foHkDr fd;k x;k gS ! Audit Plan bl izdkj vizsy ls ysdj flrEcj ekg dh izR;sd foHkkx dh miyfC/k;ksa] xfrfof/k;ksa] dk;Z;kstukvksa ,oa miyC/k ifj.kkeksa dh leh{kk izfro"kZ vDrwcj ekg esa--,oa vDrwcj ls ysdj ekpZ ekg ds lkFk lkFkZ iwjs o"kZ dh izR;sd foHkkx dh miyfC/k;ksa] xfrfof/k;ksa] dk;Z;kstukvksa ,oa miyC/k ifj.kkeksa dh leh{kk izfro"kZ vizsy ekg esa--- fd;s tkus dh izLrkfor dk;Z;kstuk dh leh{kk izcU/k ,oa iquZfujh{k.k lfefr Management Review Commetti }kjk Nekgh :i esa vkfMV ds ifj.kkeksa dh ppkZ ds fy, cqykbZ xbZ cSBd esa fof/kor dh tk;sxh ! bl izdkj izR;sd vkUrfjd vads{k.k dh dk;Z;kstuk ds i’pkr f}rh; pj.k gS vads{k.k dk;Zdze dh dk;Zlwph (Audit Schdedul) lqfuf’pr djus dk] ftlesa izR;sd foHkkx ds vads{k.k dk le; (Time) o vads{kd@vads{kh (Auditor/Auditee) ds uke o vads{k.k ds dk;Z{ks= (Area of Audit) ds lkFk lkFk izfdz;k o dk;Zi)fr (Process/Event Element) ftldk vads{k.k fd;k tkuk gS mldk mYys[k jgsxk ! Audit Schedule

MR lHkh foHkkxksa o izcU/k ,oa iquZfujh{k.k lfefr Management Review Commetti ds lnL;ksa dks vkfMV dk;Zdze dh iwoZlwpuk nsus ds i’pkr bl dk;Z;kstuk dk izkjEHk djsxk ! ftlds i’pkr fu/kkZfjr dk;Zdzekuqlkj p;fur o izf’kf{kr vads{kd fu/kkZfjr foHkkx ds vads{k.k dh izfdz;k izkjEHk djsaxsa ! vads{k.k ds ifj.kke tkuus ds fy, Audit Observation Sheet iz;ksx esa ykbZ tk;sxh !

fujUrj ---

ist 1 ls tkjh---Audit Observation Sheet

vads{k.k ds nkSjku izR;sd vads{kd bl izk:i dk iz;ksx djsxk ,oa izk:i esa izR;sd fo"k; dk dzeokj mYys[k djrs gq, vads{k.k ds nksjku fdl fdl fo"k; dks tkapk x;k o vUrnsZ’kh; ekud dh lHkh /kkjkvksa ij /;ku fn;k tk;sxk ! 4.1 -General Requirments lkekU; vko’;drkvksa dh tkap 4.2 –Documentation Requirement ftlesa fd (Quality Policy, Quality Objectives, Manual, Document Procedures etc) dh tkap gksxh ! 4.2.3-Control of Ducuments ftlesa fd Approval for adequacy, Review ,up-date and re-approve, Issue, control and availability etc dh fofHkUu igyqvksa ls dh tkus okyh tkap ’kkfey gksxh ! 4.2.4-Control of Records ftlesa fd Identification, Storage, Protection, Retrieval, Retaintion, Time-Disposition etc dh tkap 'kkfey gS ! 5

5.6

-Management Responsibility ftlesa 5.1 Management Commitment, 5.2 Customer Focus, 5.3 Quality Policy , 5.4 Planning, 5.5 Responsibility, Authority & Communication & 5.5.2 Appointment of M.R. /Maintenance of QMS-MRM dh lHkh vo/kkj.kvksa dh varfje o xgu tkap 'kkfey gS ! -Management Review

ftlesa fd Review Inputs, Customer Feedback, Process Performance-Product Conformity, Status of Corrective & Preventive Action, Follow up Actions etc dk vads{k.k fd;k tk;sxk ! 6

- Resource Management ftlesa fd 6.1 Provision of Resources, 6.2 Human Resources, 6.3 Infrastructure, 6.4 Work Environment etc dk vads{k.k izeq[k gS !

7.

–Product/Service Realization ftlesa fd oLrqvksa o lsokvksa ds vkadyu dh iw.kZ leh{kk dh tkap eq[; gS !

8.

–Mesurement, Analysis & Improvements ftlesa fd oLrqvksa o lsokvksa ds vkadyu ,oa izkIr ifj.kkeksa dk iwoZ ifj.kkeksa ls rqyukRed v/;;u o fujUrj lq/kkj dh ifjfLFkfr;ksa dh leh{kk eq[; :i ls dh tk,xh !

Audit Observation ds nksjku mijksDr vo/kkj.kkvksa dk Lo:i o fLFkfr dh tkap gksxh vkSj fdlh Hkh izdkj dh deh vFkok lq/kkj dh laHkkouk ik;s tkus ij mls vko’;drkuqlkj Observation / Non Confirmity Report (NCR) }kjk O;Dr fd;k tk;sxk rkfd vkxs fujUrj lq/kkj dh dk;Zokgh gks lds ! fujUrj --ist 2 ls tkjh---Non Confirmity Report (NCR) ds izk:i esa fooj.k dze’k% fnukad Date, Nature of Non Conformity, Action to be taken by ...(Name/Designation of Related Person ) , Action taken , Implement Date, Status (Close/Open) dk Li"V mYys[k gksxk ! Management Review Meetings Internal Audit dh dk;Zokgh iw.kZ gksus ds ckn Management Review Committee ds lnL;ksa dh cSBd dk vk;kstu MR }kjk lHkh lnL;ksa dks iwoZ tkudkjh nsrs gq, lqfuf’pr fd;k tk;sxk] ftlesa vkfMV ds ifj.kkeksa dh leh{kk lHkh lnL;ksa dh mifLFkfr esa dh tk;sxh o ikbZ xbZ dfe;ksa ij ppkZ ds lkFk lkFk vkxs dh dk;Z;kstukvksa o Corrective/Preventive Actions dh ;kstuk,Wa lqfuf’pr djrs gq, fujUrj mUufr Continual Improvement ds ekxZ ij vxzlj jgus dh izfdz;k viukbZ tk;sxh ! Management Review Meetings dh fjiksVZ esa loZizFke mifLFkr lnL;ksa o vU; vkefU=r lnL;ksa dk fooj.k jgsxk ! ftlds i’pkr fdl fdl foHkkx dk vkfMV ( Auditor, Process / Event Element ) fdl fdl vkfMVj }kjk fd;k x;k bldk Li"V mYys[k jgsxk ! rRi’pkr vkfMV ds ifj.kkeksa Results of Internal Audit conducted on..........................(Date) ij ppkZ gksxh !

mijksDr ds ckn DokfyVh ikfylh ,oa DokfyVh vksctsfDVo dk iquZfujh{k.k ( Review of Quality Policy & Quality Objectives ) gksxk ftlesa Deptt. Wise – Objective & Results lkeus vk;saxs ! fQj Customer Feedback dk losZ{k.k vFkok Self Customer Evaluation }kjk miHkksDrk dh vko’;drkvksa dh rqyuk esa iznku dh tkus okyh lqfo/kkvksa dh tkap eq[; gksxh ! rnksijkar Process Performance and Product conformity dh fjiksVZ dh leh{kk foHkkxkuqlkj tkaph tk;sxh] ftlesa foHkkx ds y{; o ifj.kke] dfe;ksa o lq/kkjkRed dk;Zokgh dk mYys[k gksxk ! fQj iwoZ dk;Zi)fr o orZeku fLFkfr dh leh{kk Follow-up Actions from Previous Management Reviews ds varxZr dh tk;sxh ftlesa Previous System & Now dk foHkkxkuqlkj mYys[k jgsxk ! mDr ds i’pkr Status of Preventive & Corective Actions foHkkx vuqlkj Li"V fd;s tk;saxsa ! mijksDr lHkh fdz;k dyki lkeus vkus ds ckn Lor% Changes that could affect the Quality Management System izdV gksaxsa ftlij cSBd esa fy;s x;s fu.kZ; vuqlkj vkxs dh dk;Zokgh dk foLr`r o.kZu fd;k tk;sxk ! mijksDr izfdz;k ds i’pkr Resource Needs dk Hkh iwokZuqeku o i;kZIr O;oLFkk lqfuf’pr djus gsrq eSustesaV }kjk vko’;d dne mBk;s tk;saxsa ! vUr esa fujUrj lq/kkj dh fn’kk esa ftu flQkfj’kksa dks foHkkxk/;{k }kjk lkeus yk;k tk;sxk mldh ppkZ Deptt. & Recommendation for Improvement ds rgr lkeus ykrs gq, mRrjnkf;Ro o fu/kkZfjr frfFk Responsibilities & Target Date dk mYys[k djrs gq, iw.kZ fjiksVZ MR }kjk rS;kj djds Prepared by esa vius o Approved By President esa MRC-President ds Sign. ds i’pkr MRM Report iw.kZ gksxh ! The System of ISO-9001:2000