‘Integrated Retail’ Presentation on
Retail Automation Credentials
© Integrated Retail Management Consulting
Company History •
Started as Integrated Retail Management Consulting Pvt. Ltd. In 2001
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Large push on retail automation technology business since the year 2002
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Focused business development overseas since 2004 – Pan-regional presence with offices in Manila, Singapore, Bangalore and Delhi – Representation in Dubai and Bangkok through partner offices
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Moved into a new facility in June 2005, to sustain and support growth
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Team strength stands at 50+ resources across India, Singapore, Thailand and Philippines
Confidential and for Private Circulation Only
We Bring to the Table •
Very large pool of retail consulting experience – Cumulative experience of over 200 man-years in the retail industry across a number of verticals
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Only consulting firm providing assistance from Strategy to Implementation – Integrated service offer encompassing strategy and process consulting, technology and training
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First hand experience of setting up and managing retail projects and automation
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Extensive understanding of retail consumer, competition and business environment – Attained through extensive on-site projects
Confidential and for Private Circulation Only
Retail Consulting Services
Relevant Strategy
Process Design
Improved Operational Performance
Technology Deployment
Staff effectiveness
Confidential and for Private Circulation Only
Integrated Retail Consulting Services
Retail strategy Retail Strategy
MarketEntry Entry •• Market CompetitionMapping Mapping •• Competition BusinessFeasibility Feasibility •• Business StoreFeasibility Feasibility •• Store Retail operations ITStrategy Strategy •• IT HRStrategy Strategy •• HR MerchandisingStrategy Strategy •• Merchandising NewFormat FormatPlanning Planning •• New Growth&&Roll Rollout outPlanning Planning •• Growth
Retail Staff training
Provided retail strategy for manufacturers entering retail of the same or different verticals and for entrepreneurs bringing in foreign brands into India
Confidential and for Private Circulation Only
Integrated Retail Consulting Services
Retail strategy Retail operations
OperationsAudit Audit •• Operations DefiningOperating OperatingProcedures Procedures&&Processes Processes •• Defining Operations PerformanceImprovement Improvement Retail Retail operations Performance •• Operations MerchandisePlanning Planning Staff training •• Merchandise InventoryManagement Management •• Inventory DocumentingProcesses Processes––SOP SOPManual Manual •• Documenting Training •• Training
Provided operational efficiencies through definition and standardisation of business processes,definition and changes to merchandise mix and store layout and improvements in inventory management for both new and established retailers as well as standalone and chain retailers
Confidential and for Private Circulation Only
Integrated Retail Consulting Services
Retail strategy Retail Staff Training
ServiceQuality QualityAudit Audit •• Service Staffing •• Staffing JobDescription Description •• Job Training NeedsAssessment Assessment Retail Retail operations •• Training Needs TrainingDevelopment Developmentand andDelivery Delivery Staff training •• Training Product •• Product Service •• Service Systems •• Systems Operations •• Operations
Conducted 500 days of retail staff training and trained 7000 retail staff of leading retailers across the country
Confidential and for Private Circulation Only
‘Integrated Retail’ Retail Automation Practice
Retail strategy Retail Automation
PackageSelection Selection •• Package Implementation •• Implementation ITTraining Training •• IT Support •• Support Interface&&Integration Integration •• Interface DataManagement Management •• Data
Retail Staff training
Multiple Implementations for Chain Retailers Using Best of the Breed Solutions Confidential and for Private Circulation Only
‘Integrated Retail’ Strengths on Best of the Breed Retail Solutions
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One of the largest retail IT implementation companies in the Asia Pacific region
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On-ground a coverage across 8 Asian cities
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50+ trained resources •India
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Over 3200 doors across 6 countries •Thailand
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Very large implementations •Singapore
Confidential and for Private Circulation Only
•Philippines
‘Integrated Retail’ – Resource Base
India The Philippines Singapore Thailand
Implementation and Support 25 22 2 1
Custom programming 5 2
Project Management 4 2 1
Business Analysts 4 2 1 1
Sales 3
Administration and Support 5
1 1
Numbers as on March 31, 2009
Confidential and for Private Circulation Only
Retail Automation Solution Implementation •
Leading multi-brand franchise retail chain
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Established by one of the largest garment export houses in India with a leading boutique corporate finance group.
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Operates a chain of small format retail stores Selling space of 220,000 square feet
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A total of 250 stores and growing
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Across 22 cities in India
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The company retails products of global giants
Over 100000 SKUs including footwear, fashion apparel and accessories Confidential and for Private Circulation Only
Retail Automation Solution Implementation for Planet M Retail •
Planet M Retail is now a part of the Videocon Group
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Established by the largest media house in India – The Benett and Coleman Group.
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Operates a chain of retail stores called Planet M
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A total of 300 stores and growing
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Across 15 cities in India
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Planet M retail has been acquired by the Videocon Group to retail consumer electronics http://www.financialexpress.com/news/Planet-M-to-sell-galaxy-of-electronics-goods/252671/
Music Stores with Added Line of Consumer Electronics and Info Tech Products Confidential and for Private Circulation Only
Watch N’ See Corporation
Watch N’ See Corporation is a company which exclusively distributes international brands of watches and eye wear in The Philippine Market. The company's portfolio of brands include: XXXX, TIMEX, CROSS FINE WRITING INSTRUMENT, SAFILO EYE WEAR, GUCCI, RALPH LAUREN, DIESEL, YSL & ARMANI (frames & sunglasses). – – – – – –
Helped them with choosing their software Developed training and operations Manual Implemented Retail Pro ® POS System after a thorough & careful study, planning and analysis of their existing business structure. There are 32 standalone stores which are extended throughout the country Upgraded them to Retail Pro ® version 8.4 and doing all merchandise analysis on RBA (Retail Business Analytics) We have developed plug ins, to interconnect Retail Pro ® to the Malls
Over 60 retail points for Timex in The Philippines including 32 sand alone stores
Confidential and for Private Circulation Only
Atmosphere Atmosphere is a 12-store chain of premium furnishings with plans to expand across the country. Customer orders are placed at the retail outlets, though they do not stock any inventory. The orders are then services directly from the centralized warehouse. Payment tracking is carried out by matching the sales orders raised at the store, against an advance or a final payment, and the corresponding invoice that is raised at the central warehouse. The entire chain is treated by RetailPro as a single store, with each store in a different geographical location, acting as a workstation. The operations model and the processes involved to carry out this model were designed and implemented by 'Integrated Retail'.
Sales Orders of Retail Pro to be used Interface with export automation system
Confidential and for Private Circulation Only
Retail Pro ® Implementation for Charles & Keith •
Charles and Keith Pte. Ltd.
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One of the largest footwear retailers in Singapore
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Operates a chain of small format retail store in the name “Charles & Keith” and “Pedro”
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A total of 40 stores and growing
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Brand franchise across 15 countries –
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Indonesia, Malaysia, UAE, Japan, Taiwan, India, Pakistan, The Philippines, Saudi Arabia, Kuwait, Bahrain etc.
Promoted by Charles Wong, who on several occasions has been felicitated by Government of Singapore as outstanding entrepreneur
Over 50000 SKUs including footwear, bags and accessories Confidential and for Private Circulation Only
Integrated Retail - Retail Automation International Clients
Multiple Implementations for Chain Retailers Using Retail Pro ® Across Asia Confidential and for Private Circulation Only
Integrated Retail - Retail Automation International Clients
Multiple Implementations for Chain Retailers Using Retail Pro ® Across Asia Confidential and for Private Circulation Only
Multi Mode Messaging in Real Time
Subscription based messaging and workflow enabling platform for retailers communicating with: • • • •
PCs Mobile phones PDAs Smart phones Confidential and for Private Circulation Only
Confidential and for Private Circulation Only
Confidential and for Private Circulation Only
Confidential and for Private Circulation Only
'Integrated Retail' Retail IT- Technical Competence •
Worked on building an entire retail enterprise “Business Intelligence” suite
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Built a seamless interface with Tally for transaction posting
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Built interface with SAP and Oracle based proprietary ERP solutions
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Plug-in program development to enhance functionality: – ASN voucher – Price banding for consumer electronics – Customer loyalty points accumulation system
Confidential and for Private Circulation Only
'Integrated Retail' Retail Pro ® Complex Implementations XXXX – Proposed Retail Pro ® Schema
XXXX HO
XXXX RO West
C&F Bangalore
RPRO Main
XXXX RO South
RPRO Main
RPRO Multi Main
XXXX RO North
RPRO Main
XXXX RO East
Store Comm. St. Store Brigade Rd. Store Jayanagar
C&F TN
LEGEND Information Flow
Goods Flow
SAP C&F Karnataka
Store Mysore Store Mangalore Store Hubli
Confidential and for Private Circulation Only
Distributor Solution
Retail Pro ®
RPRO Main
Contact
Bikash Kumar Integrated Retail Management Consulting Pte. Ltd., 100A Eu Tong Sen Street, # 04-01 Pearls Center Office Podium, Singapore - 059813 Tel: FAX: Mobile: Skype:
+65-62220056 +65-62220057 +65-81808504 bikashkumar
Email:
[email protected] Web site: www.integratedretail.com.sg
Bangalore . New Del hi . M umbai . H yd erabad . M anila. Confidential and for Private Circulation Only
Singapore.
Dubai . Bangkok