Infrastructure Management Services

Outsourcing of Infrastructure Management Services & Business Opportunities

Ravi Roshan_07030241026_SCIT-ITBM(2007-0

Analysis of the topic: Objective

Scope

Business Scope of IMS OutsourcingTarget market for IMS providers

Defining rules and need of outsourc Recent developments in future trends

Marketing Strategies in the sector Penetrating into the market Evaluating new trends in market

Analysis of the topic:

Methodology Primary Data Secondary Data Verification of Source

Analysis of the work done:

Infrastructure Management Services –An Introduction

Market Analysis & Business Opportunities

Evaluating Alternatives

Purposed Solutions

Compliances & Audit Services

Learning & Conclusion

References

IMS may include: help desk services, asset and configuration management, desk side support, network management, server management, security management, application monitoring, end-user computing and data centre management. Outsourcing of these services are done based on various needs, situation and other compelling factors.

A typical IMS provider offer following services under the umbrella of “Infrastructure Management Services”. •IT Infrastructure Designing and Management services •Network Infrastructure Management •Security Infrastructure Management •Remote Infrastructure Management

Market Analysis & Business Opportunities:

Source : Zinnov-A management consulting firm

Source: http://www.cisco.com/en/US/technologies/collateral /tk869/tk769/white_paper_c11-466573.html

Market Analysis & Business Opportunities: 1. Close to 50 percent of organizations planning to offshore multiple service lines in the next 12 months were likely to consider new vendors. There is a need for one-stop partners with wider portfolios. 2. Over 87 percent of respondents planned to increase the IT global sourcing spends in the next 12 months 3. On an average, organizations were likely to increase their offshore outsourcing spend by 34 percent The big spenders: Percentage of respondents planning to increase spends: Manufacturing: 80 percent. Of these, 50 percent plan to outsource IT infrastructure Pharmaceutical: 75 percent. Of these, 75 percent plan to outsource IT infrastructure

Market Analysis & Business Opportunities:

Industry dynamics highlight that in 2007 India based vendors have grown their IMS revenues by 70 percent, while it still accounts for a small percentage (an average of 5% to 10%) of the total revenue of IT players. As a result of which some of the big IT companies like Wipro and Satyam have acquired international IMS companies to expand and grow their size to get International footprint.

Evaluating Alternatives: •Virtual Infrastructure : Lets us share our physical resources of multiple machines across our entire infrastructure. •RMS: Day–to–day management of IT infrastructure requirements of an organization from a remote location •Infrastructure- as- a – Service : A preconfigured, shared, secure, high–availability environment that outsourcing clients can access for long– and short–term capacity for their business applications

Purposed Solutions: Enterprise •Can manage in-house IT •Outsource non-core activities •Business Line is important •Long run Cost-Benefit Analysis •Virtual Infrastructure

Medium •Tough manage in-house IT •Outsource non-core activities •Business Line is important •Cost-Benefit Analysis •SaaS Model

Small •Can’t manage in-house IT •Outsource is only option •Business Line is important •Cost Saving •Infrastructure –as- a service

bitrage and talent unavailability are the two major drivers for IMS outs

Compliance & Audit Services: IT Security Compliance •Compliance to standard & regulations •Compliance to organizational IT •Security Standard Definitions •Security Workshops

IT Security Audit •Threat & Risk Assessment •Security Policy Audit •IT Controls Audit •Security Process Assessment

Learning & Conclusion: Learning •Infrastructure Management: Deployment, Monitoring, Control, Protection, Optimization, Integration •Infrastructure Mapping •Business & Technology Application •Recent Trends

Conclusion

•Cost, Ability, Core Competency, Line of Business are the major factors •Enterprise, Mid-Size, Small Scale have different types of requirements •Accurate data for future predication in volatile technology market is must •An IMS provider should include latest technology in their offerings

References: •http://www.outsource2india.com/software/infrastructure-management.asp •http://www.google.co.in/search?hl=en&q=Infrastructure+Management+Servi ce++auditing&btnG=Search&meta= •http://www.indiabizclub.com/pf/product_Infrastructure.htm •http://www.microland.com/infrastructure-management/securitymanagement/it-security-compliance-and-audit-services.html •http://technet.microsoft.com/hi-in/library/cc196387(en-us).aspx •http://en.wikipedia.org/wiki/ITIL •http://search.techrepublic.com.com/search/it+infrastructure+management.ht ml •http://voicendata.ciol.com/