Infrastructure Management

CHAPTER I 1. INTRODUCTION Infrastructure Management principles enable the management of strategic and tactical processes related to all corporate assets from a common, integrated environment. It embodies concepts made possible by management's growing realization of the strategic importance of information technology (IT) and that IT can influence all aspects of an organization's business. No business unit, facility management included, is immune from this centralizing force. The roles in a Infrastructure Management includes the following • PCs and all other computing devices (e.g., laptops, palm tops) • Communications and telecommunications protocols and vendors • Vendors and other types of corporate-wide data • Internal and external Web technology including intranets and extranets • Benchmarking and financial metrics for cost-benefit analyses • Various aspects of mission-critical work processes such as procurement and financial management IT infrastructure is the backbone of a global enterprise, and the biggest challenge is to align IT with business goals. The four key points of IT Infrastructure are – • Availability • Reliability • Manageability • Scalability These are often referred as ARMS of the IT Infrastructure. Today a reliable IT infrastructure can prove to be a differentiator for any enterprise. IT infrastructure is the backbone of a global enterprise, and the biggest challenge is to align IT with business goals. The four key points of IT Infrastructure are – Availability, Reliability, Manageability and Scalability, the ARMS of the IT Infrastructure. Today a reliable IT infrastructure can prove to be a differentiator for any enterprise. The move from legacy client-server applications to GUI intensive multi-tier applications has made the management of IT infrastructure more complex than anticipated. Today infrastructure comprises networks, systems, task specific appliances, storage devices, printers, mobile devices and much more. A structured approach to solving issues and problem has been defined by the set of best practices in ITIL (IT Infrastructure Library). This has given a new dimension to IT Service Management, which breaks away from traditional infrastructure management and brings it under the scope of Service Support and Service Delivery. IT Service Management helps in aligning business with IT, with built-in customer focus Infrastructure Management provides the following • Helpdesk - Call logging & resolution • Server Management - Server administration & monitoring • Storage Management - Storage allocation, administration & monitoring • Network Management - Monitoring, administering and diagnostics of the network and its components Services • Desktop Imaging Services - Desktop build and support services for end user computing • Email management – Mail-box administration and user management • Database Management - Database administration, performance management, tuning & optimization • Security Management - Continuous monitoring and reporting pertaining to intrusion detection, manage security services and security events For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes,

equipment, data, human resources, and external contacts, for overall effectiveness. Infrastructure management is sometimes divided into categories of Systems management, Network management, and Storage management. Among other purposes, infrastructure management seeks to: • Reduce duplication of effort • Ensure adherence to standards • Enhance the flow of information throughout an information system • Promote adaptability necessary for a changeable environment • Ensure interoperability among organizational and external entities Typical Set-up for Providing Infrastructure Management

1.1 INDUSTRY PROFILE Starting in the 1980s, application software has been sold in mass-produced packages through retailers the software industry comprises businesses involved in the development, maintenance and publication of computer software. The software industry started in the mid-1970s at the time of the personal computer revolution. The industry also includes software services, such as training and consultancy. The largest and most profitable of software companies are located in the United States. However, Dublin, Ireland is the second largest producer of software and is home to 5 of the top ten software companies in the world. As of 2006, the client software industry is dominated by Microsoft [citation needed]. Software Magazine's 500 list in 2005 shows the total amount of revenue brought in by software companies per locale, with the highest being California due to Silicon Valley and the amount of Fortune 500 software companies residing in that area. There are mainly two types of businesses in the software industry; those developing proprietary software such as Microsoft, and those developing open source software. Developing proprietary software is costly and involves software licensing and the need to protect the software from cracking and piracy. The main financial return on open source comes from selling services, such as training and support, rather than the software itself. Many contributors to open source software (especially those developing software tools) also feel that there is a significant long-term return in the form of improved resources and capabilities within the software industry. Despite doing much business in proprietary software,

some companies like Sun Microsystems and IBM participate in developing free and open source software to deter from monopolies and take a portion of their market share. Information Technology software industry in India is still in it fancy. Yet, its growth and development has caught the attention of the world market. So that India is now being identified as the major power house for incremental development of computer software. According to the National Association of Software and Services Companies (NASSCOM), India’s quasi government software industry promotion organization, the software industry in India was worth Rs.243.5 billion or US$150million.The basic difficulty of analyzing the computer software industry arises from the complexity of its definition. The industry, by no means, is easily defined. In addition, it is rapidly changing. As a result there is always scope for disagreement regarding which group of firms should be included in the industry The booming IT industry (including software services outsourcing and IT enabled services) has become emblematic of the success of the liberalization agenda in India and of the ongoing process of globalization. It generated about $ 23 billion worth of annual export earnings in 2005 and has creating about 800,000 jobs in a short span of time, drawing young people into a global industry that is very different from anything India has seen before. The IT industry has contributed substantially to the rapid economic growth and cultural transformations that have taken place since the 1990s, as India has become more integrated into the global economy. Moreover, the rapid growth of this industry has produced visible and notso-visible social and cultural transformations in cities such as Bangalore, altering the urban landscape and creating previously unimaginable pockets of wealth and avenues for geographical and social mobility within the urban middle classes.

1.2 COMPANY PROFILE FHAPL technologies is one of the leading information technology companies. Through its global network delivery model, innovation network, and solution accelerators, FHAPL focuses on helping global organizations address their business challenges effectively. FHAPL continues to invest in new technologies, process, and people, which can help its customers, succeed. From generating novel concepts through FHAPL’s R&D and academic alliances, to drawing on the expertise of key partners, it keeps clients operating at the very edge of technological possibility. FHAPL

highly skilled, dedicated IT professionals, its subsidiaries and joint ventures provide customized IT solutions for several industries using our range of technical expertise and experience. Your satisfaction is our utmost priority. We will go through and provide you with the right vendor with the right talent who are capable of handling any job you desire. We will handle the project for you making sure that all your requirements are met. We work for you. We believe that very IT & ITES project is unique in it cannot be generalized. In this model the client stands to gain by working with the pioneers of the industry at relatively lower cost and towards the end of the development life cycle the technology is transferred which value adds to the local content FHAPL technologies offers a wide variety of services. Match your business needs to our capabilities. Our professional staff’s are highly qualified to assist companies in any area related to their information systems environment. OUR MISSION “To build value for customers through innovative use of technology, support, service and customer Referrals. We are committed to serve our customers and make their goals as our top priority”. Building value for our customers is how we differentiate our business from our peers. TECHNOLOGY is the tool that we will leverage to build a viable and costeffective solution. We will create exceptional competencies in all businesscritical technologies of current or future interest of our customers. TALENT is our key asset that we will constantly enhance and develop by harnessing the full potential of our people. Our human resource capital will become our source of competitive advantage OUR VISSION Our vision is to see farther, to seek out competitive advantages for our clients through the innovative use of technology; and to help them achieve longterm success and prosperity. Over the last few decades, technology has changed the world of business. Today, access to information is the key success factor. More and more companies regardless of their size and “citizenship” use the advantages of technology to maximize their business success. STATE OF ART INFRASTRUCTURE Xenon Server with 500GB Storage capacity, 3GB RAM 28Nos in unit-1 & 55Nos in unit-2 all P-IV System With 80GB HDD, 512 RAM, 2.66 GHz Processor Workstations 8Mbps Internet Broadband connectivity facility and also we have a static IP Complete LAN networking with Wi-Fi technology Data security backup by 24hrs with UPS TECHNLOGIES & TOOLS Microsoft Technologies DataBase Sun Technologies Testing Designing Dreamweaver, Shockwave Scripting Language

: ASP.Net, C#.Net, VB.Net and XML Web Services : ORACLE 9i, MS SQL Server and My SQL : Java, J2EE : Manual Testing :Corel Draw, Flash, Photo Shop, Action Script, : JavaScript and PHP

FHAPL SOLUTIONS FHAPL Solutions is focused on helping organizations achieve high performance

by effectively leveraging technologies FHAPL leverages its long-standing alliance with Technologies to deliver better overall business value for its clients: more effective and efficient technology that is delivered at a lower cost. FHAPL contributes deep industry knowledge and business acumen to develop business solutions that will help achieve high performance. FHAPL provides leading technologies and platforms and an unmatched knowledge about its products. The technologies required to implement and deliver business solutions that meet client needs.

CHAPTER II SPECIAL CONCEPTS AND REVIEW OF LITERATURE 2.1 REVIEW OF LITERATURE: 2.1.1 Som Mittal, President, NASSCOM “The IT industry has been rapidly evolving with new specialized and value added offerings being delivered. Each of these services is reaching critical mass and has uniqueness therefore necessitating finer segmentation and a more focused approach. Like IT and BPO, we see Infrastructure Management as a large opportunity requiring focused attention and nurturing.” 2.1.2 Vineet Nayar, CEO – HCL Technologies “Infrastructure Management (IM) is a mission critical service requiring sophisticated tools and reflects high customer confidence and relationships. By increasing IM services the Indian IT industry is moving towards becoming a fully integrated service provider. This report is aimed not only at assessing the opportunity but also identifying the actions to be taken to help realize it,”

2.1.3 Srikanth R P A new thrust by Indian software service players in the IT infrastructure management space could see India becoming the nerve centre of the world’s networks, at least on the maintenance side. 2.1.4 Sudin Apte Over the long term, current Tier-1 infrastructure outsourcers will be forced to address skill and service rate disparities as compared to offshore alternatives. 2.1.5 Dr Bhaskar Ghosh, Head, IMS, Infosys “IT infrastructure management services demand the right mix of onsite and offsite models. The nature of the services involved decides this. However, most large companies may not be comfortable outsourcing their network security management needs. There is a mindset change needed here.” 2.1.6 G K Prasanna, VP, Tech infrastructure services, Wipro “Many IT projects fail to live up to expectations. In our experience this is because the focus of the project is on technical delivery and not the business need. We define and deliver technical solutions that are designed to meet effectively the business needs of our clients.” 2.1.7 Takle, TCS, VP for Corporate Communications “Infrastructure management is a key strategic fit to our overall software services portfolio and enhances our capability to provide end-to-end solutions to our domestic and international clients.” 2.1.8 Markey, Director Information Management CSSI “Computer Infrastructure Management refers to the entire range of Planning, Decision Making, Maintenance and Troubleshooting Activities related to Computer Networks, primarily in business organization. One of the most important factors in this domain is ensuring a near total uptime of the network being handed.” 2.1.9 Nick Sharma, IMS, Satyam “Accelerated and Easy transition process and our higher level understanding of the current operations due to this current engagement combined with clear value proposition of the proposed Onsite-Offshore model based on the scope. Cost effective onsite -offshore model compared to current fully Onsite model”

2.2 SPECIAL CONCEPTS: Infrastructure: Infrastructure is, enabling you, your constituents, and the executive team to manage the organization's technology environment more effectively. Implementing a cost effective IT Infrastructure that aligns with your organization's business strategy is essential to ensuring the success of the Information Technology function. Server: Back bone of an IT company, the data which is send from different vendors are screened and filtered by the firewalls and it will be stored in side the server. Router: It is the device which is used to transfer the data and files from the switch to

the computers in the network Switch: The device which is used to collect the necessary data from the server and which is transmitted via router to the PC’s Hub: The device which is used to inter connect the PC’s in the network Security: Internet users and amount of e-commerce transactions has grown, so has hacking and cyber crime, both internal and external. Rather than viewing security as an event, we approach it as a life-cycle process that includes risk review, policy development, implementation, administration, and audits

LAN/WAN: The planning, design, and implementation Increasing numbers of users and multimedia, technical, or Web applications require optimization and selective acquisition of higher bandwidth networks and more powerful servers and client computers. Infrastructure can assist in planning, designing, and implementing systems and local or wide area networks that meet your changing business requirements. Recovery: When ever the backup is needed it will be recovered using the Disaster Management and Recovery Management Vendor: These are the clients of the company; most of the organizations use more expensive and more reliable workstations from a mainstream vendor. Help desk: The most efficient and effective way to provide support to client/server users through the use of the helpdesk. Intranet: It is the internal network with in the PC’s in that organization the messages and datas can be transferred through this intranet. End User: These are the users of the application program, end users should be trained once in the user interface standards defined by the organization.

CHAPTER III 3. RESEARCH METHODOLOGY 3.1 RESEARCH METHODOLOGY: The present study covers the various clients of FHAPL Technologies to analyze the Effectiveness of Infrastructure provided by them. The study is conducted using data collected from both primary and secondary sources.

3.2 OBJECTIVES OF THE STUDY: Primary Objective: • To study the Effectiveness of IT Infrastructure Management Services of FHAPL technologies Secondary Objectives: • To study the Customer Satisfaction of the company • To study the IT Infrastructure Management Services of the company • To reduce the long term cost of provisioning IT Infrastructure Management • To give suggestion for improving IT Infrastructure Management • To give suggestion for improving Customer Satisfaction 3.3 SCOPE OF THE STUDY: The clients had started to switch to other organizations for their project proposals, and the clients had proposed that FHAPL had a very poor infrastructure and they want to change it so the company had planned to make a study on how much effective is the infrastructure provided by the IT companies. 3.4 RESEARCH DESIGN: A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. This research is followed by descriptive nature of the study. Descriptive research includes surveys and fact finding enquires of different kinds. 3.4.1 Tile of the project IT Infrastructure Management with special reference to FHAPL technologies Pvt ltd, Mandaveli, Chennai 3.4.2 Problem of the Study In order to evaluate the effectiveness of the IT Infrastructure Management Services. 3.4.3 Choice of Study Area A unique organization aiming at convergence and beyond of various aspects of IT. FHAPL boasts of talented pool of creative personnel co-existing with technological workforce. FHAPL technologies is one of the leading information technology companies. Through its global network delivery model, innovation network, and solution accelerators, FHAPL focuses on helping global organizations address their business challenges effectively. FHAPL continues to invest in new technologies, process, and people, which can help its customers, succeed. 3.5 DATA COLLECTION: A number of tables were prepared to bring out the main characteristics of the data collected. Inferences were drawn from the data collected and charts and diagrams were shown wherever thought necessary. The Simple statistical tools like average, percentages are adopted to get the required results. 3.6 SAMPLING: The Stratification of the clients was done on the basis of their infrastructure provided and the effectiveness on using it, as it is not possible to cover all the clients so that apply Random Sampling and consider 15 clients. 3.6.1 Sample size: Sample size refers to the number of items to be selected from the universe to constitute a sample. Here the sample in the study is 6 3.7 METHOD OF DATA COLLECTION: The method of data collected is from the clients by the investigator. The survey

was conducted in Chennai region & Coimbatore where the majority of the clients company is situated. Sources of Data: The data collected was from two sources: a. Primary data b. Secondary data 3.7.1 Primary Data Collected A) A well – structured questionnaire B) Personal interviews with the clients 3.7.2 Secondary Data Collected: The Secondary Data collected from Books, Journals, Reports, Published works and others sources like Broachers, Drafts, Files, Manual etc., of the organization. The views of the consumer are elicited by the way of well-structured questionnaire. The company executive has also been interviewed of elicit the necessary information on the basis of non-structured schedules. The secondary information was collected from the company manual and offers records pertaining to the marketing activities.

CHAPTER IV DATA ANALYSIS & INTERPRETATION 4.1 Company Details Sector: Sector is the different type of fields in which a company is working for, the sectors are Software Development, Services, Research & Development, Consultancy, Education etc.. Table 4.1.1: Sl: No Types of Sector No: of Companies 1 Software Development 1 2 Services 1 3 Research & Development 0 4 Consultancy 2 5 Education 1 6 Others 1 Total 6

Table 4.1.1 showing the different types of sectors which are proposed to do and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.1.1 shows that 1 of the company belongs to Software Development sector,1 of the company belong to Services sector, 2 of the company belong to Consultancy Sector, 1 of the Company belong to Educational Sector and 1 of the company belongs to others. Chart 4.1.1 showing the different type of sectors in which the clients are proposed to do.

Chart 4.1.1

Staffs:

These are the employees of the organization, and they are considered as the heart of an organization . Table 4.1.2 Sl: No No: of Staffs No: of Companies 1 Up to 50 0 2 51 to 100 3 3 101 to 150 3 4 151 to 200 0 5 Above 250 0 Total 6

Table 4.1.2 showing the No: of staffs working in each organization

Source: Primary Data Inference:

The Chart 4.1.2 shows that 3 of the company have Employees up to 100 and 3 of the Company have Employees up to 150 Chart 4.1.2 showing the no: of staff working in each organization.

Chart 4.1.2

4.2 Details about the Project Programming Platforms Server Operating System: Servers provide the platform for application, database and communication services Table 4.2.1: Sl: No Server Operating System No: of Companies 1 Win 2000 2 2 Win 2003 4 3 .Net Server 0 4 Unix 0 5 Others 0 Total 6

Table 4.2.1 showing the different server operating system implemented in the company

Source: Primary Data Inference:

The Chart 4.2.1 shows that 2 of the Company have implemented Win 2000 as their Server Operating System and 4 of the Company have implemented Win 2003 as their Server Operating System

Chart 4.2.1 showing the different server operating system implemented in the company

Chart 4.2.1

Relational DataBase Management System (RDBMS): Relational Database technology provides the current data management solution to many of the problems inherent in the flat-file and hierarchal technologies Table 4.2.2: Sl: No RDBMS 1 Dell 1 2 Gateway 3 Compaq 4 IBM 3 5 Others Total 6

No: of Companies 0 2 0

Table 4.2.2 showing the different types of Relational DataBase management System used in the companies

Source: Primary Data Inference:

The Chart 4.2.2 shows that 1 of the company have implemented Dell as their RDBMS and 2 of the Company have implemented Compaq as their as their RDBMS and 3 of the company have implemented IBM as their as their RDBMS

Chart 4.2.2 showing the different types of Relational DataBase management System used in the companies

Chart 4.2.2

Programming Platform: It is the platform which is used to develop a program, it include the Operating System, Server, Language used to develop the queries etc… Table 4.2.3: Sl: No Programming 1 Visual basic 2 .Net framework 3 ASP 0 4 ASP.Net 2 5 Java 1 6 Oracle Forms 7 Power Builder Total 6

Platform 1 2

No: of Companies

0 0

Table 4.2.3 showing the different programming platforms that the companies are proposed to do.

Source: Primary Data Inference:

The Chart 4.2.3 shows that 1 of the company is using Visual Basic as their programming Platform, 1 of the company is using .Net Framework as their programming Platform, 2 of the company is using ASP.Net as their programming Platform, 1 of the company is using Java as their programming Platform, Chart 4.2.3 showing the various programming platforms

Chart 4.2.3

No: of PC’s In the Organization: PC is Personal Computer, the computer which are used by the organization Table 4.2.4: Sl: No 1 100 2 150 3 200 4 Above Total 6

No: of PC’s No: of Companies 2 4 0 200 0

Table 4.2.4 showing the no of PC’s used in the organization

Source: Primary Data Inference:

The Chart 4.2.4 shows that 2 of the company have 100 PC’s and 4 of the Company have 150 PC’s. Chart 4.2.4 showing the no: of PC’s used in the organization

Chart 4.2.4

Internet Service Provider: It is the different Tele-communication organization which are providing Internet services to the IT Companies Table 4.2.5: Sl: No Internet Service Provider 1 BSNL 1 2 Airtel 4 3 Reliance 1 4 Tata Indicom 0 Total 6

No: of Companies

Table 4.2.5 showing the various internet service provider used by the companies

Source: Primary Data Inference:

The Chart 4.2.5 shows that 1 of the company is using BSNL as their Internet Service Provider, 4 of the company is using Airtel as their Internet Service Provider, and 1 of the company is using Reliance as their Internet Service Provider. Chart 4.2.5 showing the various internet service provider used by the companies

Chart 4.2.5

Bandwidth of the ISP: It is the Bandwidth provided by the various internet service providers. Table 4.2.6: Sl: No Bandwidth 1 256 Kbps 0 2 512 Kbps 1 3 2 Mbps 3 4 8 Mbps 2 Total 6

No: of Companies

Table 4.2.6 showing the different bandwidth for the Internet service Provider which is used by the organization

Source: Primary Data Inference: The Chart 4.2.6 shows that 1 of the company is using 512 Kbps Bandwidth, 3 of the company is using 2 Mbps as their bandwidth, 2 of the company is using 8 Mbps as their Bandwidth. Chart 4.2.6 showing the different bandwidth for the Internet service Provider which is used by the organization

Chart 4.2.6

Software Development Life Cycle Model: The different types of Software developing models proposed by the clients Table 4.2.7: Sl: No SDLC Model 1 Waterfall Model 2 Spiral Model 3 DoD Model 1 4 Prototype Model

No: of Companies 2 2 1

Total 6

Table 4.2.7 showing the Software Development Lifecycle model proposed by the Clients

Source: Primary Data Inference:

The Chart 4.2.7 shows that 2 of the company is using Waterfall model, 2of the company is using Spiral Model, 1 of the company is using DoD Model and 1 of the company is using Prototype Model as their SDLC Chart 4.2.7 showing the Software Development Lifecycle model proposed by the Clients

Chart 4.2.7

IT Infrastructure configures the Security Management & Virus Table 4.3.1: Sl: No IT Infrastructure configures the security Management & Virus Companies Percentage 1 Always 3 50 2 Sometimes 2 33 3 Often 1 17 4 Seldom 0 0 5 Never 0 0 Total 6 100

No: of

Table 4.3.1 gives the information that weather IT Infrastructure configures the security management & virus control and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.3.1 shows that 50% of the Companies tell that IT Infrastructure Always configures the security Management & Virus, 33% of the Companies tell that IT Infrastructure Sometimes configures the security Management & Virus and 17% of the Companies tell that IT Infrastructure Often configures the security Management & Virus. Chart 4.3.1 showing Weather IT Infrastructure configure the security management & virus control

Chart 4.3.1

IT Infrastructure provides PC Maintenance through Single Point of Contact Table 4.3.2: Sl: No IT Infrastructure provides PC maintenance through single point of contact No: of Companies Percentage 1 Always 1 17 2 Sometimes 4 66 3 Often 1 17 4 Seldom 0 0 5 Never 0 0 Total 6 100

Table 4.3.2 gives the information that weather IT Infrastructure provides PC maintenance through single point of contact and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.3.2 shows that 17% of the Companies tell that IT Infrastructure Always provides PC maintenance through single point of contact, 66% of the Companies tell that IT Infrastructure Sometimes provides PC maintenance through single point of contact and 17% of the Companies tell that IT Infrastructure Often provides PC maintenance through single point of contact.

Chart 4.3.2 showing weather IT Infrastructure provides PC maintenance through single point of contact

Chart 4.3.2

IT Infrastructure is well in providing Storage & Backup Monitoring & ManagementOnsite & Offshore Table 4.3.3: Sl.No IT Infrastructure is well in providing storage & backup monitoring & management- onsite & offshore No: of Companies Percentage 1 Always 1 17 2 Sometimes 2 33 3 Often 3 50 4 Seldom 0 0 5 Never 0 0 Total 6 100

Table 4.3.3 gives the information that weather IT Infrastructure is well in

providing storage & backup monitoring & management- onsite & offshore and the no: of companies responding to it

Source: Primary Data Inference:

The Chart 4.3.3 shows that 17% of the Companies tell that IT Infrastructure Always providing storage & backup monitoring & management- onsite & offshore, 33% of the Companies tell that IT Infrastructure Sometimes providing storage & backup monitoring & management- onsite & offshore and 50% of the Companies tell that IT Infrastructure Often providing storage & backup monitoring & management- onsite & offshore.

Chart 4.3.3 showing weather IT Infrastructure is well in providing storage & backup monitoring & management- onsite & offshore

Chart 4.3.3

IT Infrastructure is providing on site support through deployment at client site Table 4.3.4: Sl: No IT Infrastructure is providing on site support through deployment at client site No: of Companies Percentage 1 Always 2 33 2 Sometimes 3 50 3 Often 1 17 4 Seldom 0 0 5 Never 0 0 Total 6 100

Table 4.3.4 gives the information that weather IT Infrastructure is providing on site support through deployment at client site and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.3.4 shows that 17% of the Companies tell that IT Infrastructure Always provide on site support through deployment at client site, 33% of the Companies tell that IT Infrastructure Sometimes provide on site support through deployment at client site and 50% of the Companies tell that IT Infrastructure Often provide on site support through deployment at client site. Chart 4.3.4 showing weather IT Infrastructure is providing on site support through deployment at client site

Chart 4.3.4

IT Infrastructure provides Internal & External Web Technology

Table 4.3.5:

Sl.No IT Infrastructure Companies Percentage 1 Always 4 2 Sometimes 1 3 Often 1 17 4 Seldom 0 5 Never 0 0 Total 6 100

provides internal & external web technology

No: of

66 17 0

Table 4.3.5 gives the information that weather IT Infrastructure provides internal & external web technology and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.3.5 shows that 66% of the Companies tell that IT Infrastructure Always provides internal & external web technology, 17% of the Companies tell that IT Infrastructure Sometimes provides internal & external web technology and 17% of the Companies tell that IT Infrastructure Often provides internal & external web technology. Chart 4.3.5 showing weather IT Infrastructure provides internal & external web technology

Chart 4.3.5

IT Infrastructure will improve end-user Satisfaction through higher skill levels Table 4.3.6: Sl.No IT Infrastructure will improve end-user Satisfaction through higher skill levels No: of 1 Always 0 0 2 Sometimes 5 83 3 Often 1 17 4 Seldom 0 0 5 Never 0 0 Total 6 100

Companies Percentage

Table 4.3.6 gives the information that weather IT Infrastructure will improve enduser Satisfaction through higher skill levels and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.3.6 shows that 83% of the Companies tell that IT Infrastructure will sometimes improve end-user Satisfaction through higher skill levels, 17% of the Companies tell that IT Infrastructure will often improve end-user Satisfaction through higher skill levels.

Chart 4.3.6 showing weather IT Infrastructure will improve end-user Satisfaction through higher skill levels

Chart 4.3.6

IT Infrastructure rationalize IT staffing costs Table 4.3.7: Sl.No IT Infrastructure Companies Percentage 1 Always 2 2 Sometimes 3 3 Often 1 17 4 Seldom 0 Never 0 100

rationalize IT staffing costsNo: of 33 50 0

Table 4.3.7 gives the information that weather IT Infrastructure rationalizes IT staffing costs and the no: of companies responding to it

Source: Primary Data Inference:

The Chart 4.3.7 shows that 33% of the Companies tell that IT Infrastructure Always rationalize IT staffing costs, 50% of the Companies tell that IT Infrastructure Sometimes rationalize IT staffing costs and 17% of the Companies tell that IT Infrastructure Often rationalize IT staffing costs. Chart 4.3.7 showing weather IT Infrastructure rationalize IT staffing costs

Chart 4.3.7

IT Infrastructure can be used to view current Performance and use statistical analysis to predict future performance Table 4.3.8: Sl.No IT Infrastructure statistical analysis to Companies Percentage 1 Always 1 2 Sometimes 2 3 Often 3 50 4 Seldom 0 5 Never 0 0 Total 6 100

can be used to view current Performance and use predict future performance No: of 17 33 0

Table 4.3.8 gives the information that weather IT Infrastructure can be used to view current Performance and use statistical analysis to predict future performance and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.8 shows that 17% of the Companies tell that IT Infrastructure Always can be used to view current Performance and use statistical analysis to predict future performance, 33% of the Companies tell that IT Infrastructure Sometimes can be used to view current Performance and use statistical analysis to predict future performance and 50% of the Companies tell that IT Infrastructure Often can be used to view current Performance and use statistical analysis to predict future performance Chart 4.3.8 showing weather IT Infrastructure can be used to view current Performance and use statistical analysis to predict future performance

Chart 4.3.8

IT Infrastructure raises revenues & profits Table 4.3.9: Sl.No IT Infrastructure Companies Percentage 1 Always 3 2 Sometimes 2 3 Often 1 17 4 Seldom 0 Never 0 0 Total 6 100

raise revenues & profits 50 33 0

No: of

Table 4.3.9 gives the information that weather IT Infrastructure raises revenues & profits and the no: of companies responding to it

Source: Primary Data Inference:

The Chart 4.3.9 shows that 50% of the Companies tell that IT Infrastructure Always raise revenues & profits, 33% of the Companies tell that IT Infrastructure Sometimes raise revenues & profits and 17% of the Companies tell that IT Infrastructure Often IT Infrastructure raise revenues & profits Chart 4.3.9 showing weather IT Infrastructure raises revenues & profits

Chart 4.3.9

IT Infrastructure will increase productivity & competitive advantage

Table 4.3.10: Sl: No IT Infrastructure will increase productivity & competitive advantage No: of Companies Percentage 1 Always 2 33 2 Sometimes 3 50 3 Often 1 17 4 Seldom 0 0 Never 0 0 Total 6 100

Table 4.3.10 gives the information that weather IT Infrastructure will increase productivity & competitive advantage and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.3.10 shows that 33% of the Companies tell that IT Infrastructure Always increase productivity & competitive advantage, 50% of the Companies tell that IT Infrastructure Sometimes increase productivity & competitive advantage and 17% of the Companies tell that IT Infrastructure Often increase productivity & competitive advantage. Chart 4.3.10 showing weather IT Infrastructure will increase productivity & competitive advantage

Chart 4.3.10

IT Infrastructure will provide cost effective solutions that help you understand your customer better Table 4.3.11: Sl.No IT Infrastructure will provide cost effective solutions that help you understand your customer better No: of Companies Percentage 1 Always 3 50 2 Sometimes 1 17 3 Often 2 33 4 Seldom 0 0 Never 0 0 Total 6 100

Table 4.3.11 gives the information that weather IT Infrastructure will provide cost effective solutions that help you understand your customer better and the no: of companies responding to it

Source: Primary Data Inference:

The Chart 4.3.11 shows that 50% of the Companies tell that IT Infrastructure Always provide cost effective solutions that help you understand your customer better, 33% of the Companies tell that provide cost effective solutions that help you understand your customer better and 17% of the Companies tell that IT Infrastructure Often provide cost effective solutions that help you understand your customer better Chart 4.3.11 showing weather IT Infrastructure will provide cost effective solutions that help you understand your customer better

Chart 4.3.11

IT Infrastructure will reduce the total cost of ownership by stable environment that maximizes technology, process and economies of scale to lower the costs Table 4.3.12: Sl: No IT Infrastructure will reduce the total cost of ownership by stable environment that maximizes technology, process and economies of scale to lower the costs No: of Companies Percentage 1 Always 1 17 2 Sometimes 3 43 3 Often 3 43 4 Seldom 0 0 5 Never 0 0 Total 6 100

Table 4.3.12gives the information that weather IT Infrastructure will reduce the total cost of ownership by stable environment that maximizes technology, process and economies of scale to lower the costs and the no: of companies responding to it Source: Primary Data Inference: The Chart 4.12 shows that 14% of the Companies tell that IT Infrastructure Always reduce the total cost of ownership by stable environment that maximizes technology, process and economies of scale to lower the costs, 43% of the Companies tell that IT Infrastructure Sometimes reduce the total cost of ownership by stable environment that maximizes technology, process and economies of scale to lower the costs and 43% of the Companies tell that IT Infrastructure Often reduce the total cost of ownership by stable environment that maximizes technology, process and economies of scale to lower the costs. Chart 4.3.12 showing weather IT Infrastructure will reduce the total cost of ownership by stable environment that maximizes technology, process and economies of scale to lower the costs

Chart 4.3.12

A well established IT Infrastructure support process ensures high quality deliverables Table 4.3.13: SL.NO A well established IT Infrastructure support process ensures high quality deliverables No: of Companies Percentage 1 Always 4 66 2 Sometimes 1 17 3 Often 1 17 4 Seldom 0 0 5 Never 0 0 Total 6 100

Table 4.3.1 gives the information that weather A well established IT Infrastructure support process ensures high quality deliverables and the no: of companies responding to it

Source: Primary Data Inference:

The Chart 4.13 shows that 66% of the Companies tell that A well established IT Infrastructure will always support process ensures high quality deliverables, 17% of the Companies tell that A well established IT Infrastructure will Sometimes support process ensures high quality deliverables and 17% of the Companies tell that A well established IT Infrastructure will Often support process ensures high quality deliverables.

Chart 4.3.13 showing weather a well established IT Infrastructure support process ensures high quality deliverables

Chart 4.3.13

IT Infrastructure management services serves clients with the best service levels possible and being ready to serve them rapidly expanding client base & workforce. Table 4.3.14: Sl: No IT Infrastructure management services serves clients with the best service levels possible and being ready to serve them rapidly expanding client base & workforce No: of Companies Percentage 1 Always 3 50 2 Sometimes 2 33 3 Often 1 17 4 Seldom 0 0 5 Never 0 0 Total 6 100

Table 4.3.14 gives the information that weather IT Infrastructure management services serves clients with the best service levels possible and being ready to serve them rapidly expanding client base & workforce and the no: of companies responding to it Source: Primary Data Inference:

The Chart 4.3.14 shows that 50% of the Companies tell that IT Infrastructure management services Always serves clients with the best service levels possible and being ready to serve them rapidly expanding client base & workforce, 33% of the Companies tell that IT Infrastructure management services Sometimes serves clients with the best service levels possible and being ready to serve them rapidly expanding client base & workforce and 17% of the Companies tell that IT Infrastructure management services Often serves clients with the best service levels possible and being ready to serve them rapidly expanding client base & workforce. Chart 4.3.14 showing weather IT Infrastructure management services serves clients with the best service levels possible and being ready to serve them rapidly expanding client base & workforce.

Chart 4.3.14

IT Infrastructure enables online report viewing and delivery to reduce the reliance on paper Table 4.3.15: Sl.No IT Infrastructure enable online report viewing and delivery to reduce the reliance on paper No: of Companies Percentage 1 Always 0 0 2 Sometimes 2 33 3 Often 4 67 4 Seldom 0 0 5 Never 0 0 Total 6 100

Table 4.3.15 gives the information that weather IT Infrastructure enables online report viewing and delivery to reduce the reliance on paper and the no: of companies responding to it

Source: Primary Data Inference: The Chart 4.3.15 shows that 33% of the Companies tell that IT Infrastructure Always enable online report viewing and delivery to reduce the reliance on paper and 67% of the Companies tell that IT Infrastructure Sometimes enable online report viewing and delivery to reduce the reliance on paper. Chart 4.3.15 showing weather IT Infrastructure enables online report viewing and delivery to reduce the reliance on paper

Chart 4.3.15

IT Infrastructure plays an important role for the development of your company

Table 4.3.16: Sl.No IT Infrastructure plays company No: Of Companies 1 Very Important 3 2 Important 3 50 3 Not Important 0 4 Not very Important 6 Neutral 0 0 Total 6 100

an important role for the development of your Percentage 50 0 0

0

Table 4.3.16 gives the information that weather IT Infrastructure plays an important role for the development of your company and the no: of companies responding to it.

Source: Primary Data Inference: The Chart 4.3.16 shows that 50% of the Companies think that IT Infrastructure plays an important role for the development of their company and 50% of the Companies think that IT Infrastructure plays an important role for the development of their company.

Chart 4.3.16 showing weather IT Infrastructure plays an important role for the development of your company

Chart 4.3.16

Setting up an off-shore IT help desk for Infrastructure Support Table 4.3.17: Sl: No Setting up an off-shore IT help desk for Infrastructure Support Companies Percentage 1 Very Important 1 17

No: of

2 3 4

Important 3 49 Not Important 1 Not very Important Neutral 0 0 Total 6 100

17 1

17

Table 4.3.17 gives the information that weather setting up an off-shore IT help desk for Infrastructure Support and the no: of companies responding to it

Source: Primary data Inference: The Chart 4.3.17 shows that 17% of the Companies think that setting up an off shore IT Help desk for IT infrastructure support is very important, 49% of the Companies think that setting up an off shore IT Help desk for IT infrastructure support is Important, 17% of the Companies think that setting up an off shore IT Help desk for IT infrastructure support is Not important and 17% of the Companies think that setting up an off shore IT Help desk for IT infrastructure support is Not very Important Chart 4.3.17 showing weather setting up an off-shore IT help desk for Infrastructure Support

Chart 4.3.17

CHAPTER V FINDINGS, SUGGESTIONS & CONCLUSION FINDINGS: Most of the organizations are using Win 2003 as their Server Operating System Most of the organizations are using IBM as their Relational DataBase Management System (RDBMS). Almost all the clients are proposing .Netframework & ASP.Net as their programming platform. Majority of the organizations are using Airtel as their Internet Service Provider. Most of the companies are using 2 Mbps bandwidth for their ISP. Many of the companies are proposing Waterfall Model & Spiral Model for their Software Development Life Cycle Model. Majority of the organization consider that IT Infrastructure configures the security Management & Virus. Majority of the organization know that IT Infrastructure provides PC maintenance through single point of contact. Majority of the organization consider that IT Infrastructure will often well in providing storage & backup monitoring & management-onsite and offshore. Most of the organizations consider that IT Infrastructure is providing on site support through deployment at client site. Majority of the organizations consider that IT Infrastructure provides internal & external web technology. Majority of the organizations consider that IT Infrastructure will improve end-user satisfaction through higher skill levels. Some of the organization know that IT Infrastructure rationalize staffing costs. Few of the organization is using IT Infrastructure to view current performance and use statistical analysis to predict future performance. Using IT Infrastructure Management Service Majority of the organization had raised their revenues & profits. Some of the organization knows that IT Infrastructure will increase productivity & competitive advantage. Majority of the organization understood that a well established IT Infrastructure support process ensures high quality deliverables.

SUGGESTIONS:

The company should implement new IT Infrastructure facilities to increase the growth of the company. Implementing new technology will reduce the long term cost of provisioning IT Infrastructure services. Implementing new IT Infrastructure will help the company top get new project proposals. A regular updation of the software should be done to improve the performance of the employees. Proper training and knowledge should be given to the customers about the project developed. By giving more Maintenance & support to the clients will improve the satisfaction level. Implementing IT Infrastructure will enable online report viewing & delivery to reduce the reliance on paper. IT Infrastructure will ensure Interoperability among organization & external entities. Improvement in IT Infrastructure will increase customer service & Relations.

CONCLUSION: Good IT Infrastructure Management ensures that all the components required delivering quality performance at optimal levels, and though proactive and centralized management of the infrastructure, companies can even foresee performance breakdowns and compromises. In the past, IT operations were most often led by someone that did not have a customer focus, but an IT Operations focus. The personality and skills with in IT are changing. They must change; organizations will survive only if their IT executives focus on their customers and the business services they deliver. So this is the day-to-day center of the IT Organization. IT Infrastructure is responsible for the effective ness of services delivered to the customer.