Infosys Technologies Limited Group

Infosys Technologies Limited Group :

2

Infosys Technologies Limited Infosys'

IT solutions, Technology and Business Process Outsourcing services help accelerate innovation and maximize value from your IT investments. These are: IT Services Engineering Services Consulting Services BPO Services Products and Platforms

Infosys mission We aim at consistently meeting or

exceeding our customer's expectations for product and service quality and performance   Ensure on time delivery    Ensure continual human resource

development  

Value creation at Infosys

Major Stakeholders The

internal

stakeholders

are

the

employees, top management, support staff etc. The external stakeholders include customers, vendors, shareholders etc. The telecom segment contributes 19.3%

to the overall revenue of Infosys, becoming one of the highest revenue generators for the company.

The other sectors serviced by Infosys

include Aerospace & Defense Airlines Automotive Banking Healthcare Insurance Retail etc.

Handling relationship with stakeholder The difficulty faced by Infosys in terms of

handling its relationship with stakeholder groups was due to the existence of fierce competition. in terms of retaining customers in terms of retaining employees

provide apt solutions for optimum

customer satisfaction 

Performance effectiveness There are certain parameters by which

managers judge the effectiveness Productivity Cost of production Resource Utilization Quality matrix Customer Satisfaction Attrition Rate

Balance Score Card Facilitates communication across the

entire organization; Ties the vision and strategy to the goals

and objectives; If an objective is not attained, it facilitates

a clear understanding for the reasons; Acts as an effective basis for resource

allocation

Major roles, functions, or departments The major roles in the organization are as

follows: CEO : Chief Executive Officer COO : Chief operating Officer CFO : Chief Financial Officer VP

: Vice President

SVP : Senior Vice President AVP : Associate Vice President

The legends in the organization are as follows:  Executive Council  Horizontal Business Unit  Integrated Business Unit  Infosys consulting Inc.  Software Engineering and Technology Labs  Information Systems  Communication Design Group  Infosys Leadership Institute  Education & Research

Design features The authority is more decentralized The organization structure is differentiated The organization has little or no

integrating mechanism and if any is informal. Mutual adjustment plays an important role

at the entry level jobs and at certain level higher in hierarchy

Members of the top management Nandan M. Nilekani : Co-chairman Gopalkrishnan S. : CEO & MD Shibulal S. D. : COO & Director Balakrishnan V. Dinesh K.

: CFO : Director and Head CDG, IS and Quality & Productivity Mohandas Pai T V : Director & Head – Finacle, Admin, HRD, ILI and E&R Sanjay Purohit : Corporate Planning & Business Assurance

Divisional structure by customer It allows the organization to cater effectively

to the requirements of clearly defined customer groups. this structures allows for flexibility and quick

response to environmental changes It also enhances innovation and differentiation

strategies. Does not support the exchange of knowledge

Technology in the form of knowledge Software

Engineering

and

Technology

Labs (SETLabs) has developed several process

frameworks,

methodologies,

service platforms and reusable knowledge objects

that

predictability

benchmark

Infosys’

Perrow’s Model number

of variety of exceptions that

employees encounter in the task is high finding a solution is relatively easy solving a problem is a matter

of identifying and applying the right technique.

Thomson’s Model Type of technology

Intensive

Form of task

Main type of

Strategy for reducing

interdependence

coordination

uncertainty

Reciprocal

Mutual adjustment

Cost of coordination

Specialization of task activities

High

Environment The failure rate of firms in my industry is high.

1

2

3

4

5

6

7

My industry is very risky, such that one bad decision could easily threaten the viability of my business unit.

1

2

3

4

5

6

7

Competitive intensity is high in my industry.

1

2

3

4

5

6

7

Customer loyalty is low in my industry.

1

2

3

4

5

6

7

Severe price wars are characteristic of my industry.

1

2

3

4

5

6

7

Low profit margins are characteristics of my industry.

1

2

3

4

5

6

7

Uncertainty in environment less uncertainty in the environment environment is stable as the supply of

resources is predictable Economic forces are uncontrollable but

foreseen Technological forces can be overcome Political and demographic forces play a role in

analyzing the existing structure

Designed structure Vs Environment each division caters to the needs of different

industry division is self sufficient in terms of the

knowledge requirement division is self sufficient in terms of the

knowledge requirement The organization structure does not require

integrating mechanisms

Linkage mechanisms Infosys' services and business solutions are

strengthened by alliances with leading technology partners.  marketing alliance, Infosys and the alliance partner

jointly deliver business solutions  technology alliance, Infosys works with an alliance

partner to build business and technical competency in the alliance partner's technology

Managing environment

Business level strategy Infosys’s principal business level strategy is known as best cost provider strategy Market development •new products or services to existing customers, •existing products or services to new customers, or •New products or services

Organization’s structure Vs Strategy Infosys should strengthen its position as a

leading global technology services company through Increase business from existing and new clients expand global presence continue to invest in infrastructure and

employees continue to enhance solution set enhance brand visibility

THANK YOU