Infosys Technologies Limited

INFOSYS - Win in the flat world GROUP-11 MANSI CHADHA PADMINI B. RUBY BHATTACHARYA SHALU UPADHYAY SHFALI KHAJURIA SIDDHARTH KAUSHIK VICKEY BANSAL

SERVICES OFFERED  Business  Process  Platform  Engineering  IT

 Innovation

CORE COMPETENCIES AREA

COMPETENCIES

 Service offering

 One stop capability

 People

 Ability to attract and

 Process  Technology  Project Management

retain the Best Talent  Delivery Excellence  Technological superiority  Strong Project Management capabilities

GDM TOOLS  Proprietary processes, methodologies and

tools

 Develop, deploy and maintain applications globally, on-budget and on-time.

TARGET MARKETS

CUSTOMER SERVICE PROCESS Customer Service Approach

 Relationship Management  (Engagement Manager, partnering, Balanced Scorecard  Technology Competence SETLABS (Software

and Engineering Technology  Tools and methodologies  (in-house tools & methodologies)  Quality and customer satisfaction (Infosys Quality System Documentation)

CUSTOMER SERVICE PROCESS  Issue Resolution and Escalation Mechanism

Issue identification ,Issue resolution and Communication (weekly status reports, daily/ weekly teleconferences/ video-conferences and quarterly relationship reviews)

formal and informal means. through an external agency, conducts an annual Customer Satisfaction Survey. This is aimed at obtaining formal, direct and honest feedback on our performance and ability to meet client expectations. there are informal and semi-formal such as our annual customer event "Milan" and analyst interactions

 Client Feedback Mechanism Formal and informal means, annual Customer Satisfaction Survey- formal, direct and honest feedback Informal and semi-formal such as our annual customer event "Milan" and analyst interactions

 Client Privacy  Time Zones Management  Transition at Client’s end  Customer Advisory Council  Permission-based marketing -Newsletters Special offers/updates ,Service/offering related announcements

DISTRIBUTION PROCESS

MODELS TO CALCULATE BUSINESS BENEFITS  Balanced Scorecard Technique  Economic Value Added (EVA)  Total Economic Impact (TEI)  Total Cost of Ownership (TCO)  Return on Investment (ROI)

TRAINING PROVIDED  Class Room Training  Review of available documents on specific application, software  

   

and hardware, and on recorded history of activity around the same Question & Answer Sessions Preparation of System Appreciation Document and review of the same by customer Independent handling of tasks (starting with tasks with lower turnarounds, and subsequently taking up tasks with increasing complexity) Steady State Strategies for resource transition Process improvements

PRICING STRATEGIES  Value based pricing  Innovative financial models

Global delivery model  Onsite  Offsite  Near-shore  Offshore

Primary Pricing Models  Deliverables based Time and Material  Fixed Price Applicability of Pricing Models  T&M billing for the first 3-9 months,  Sufficient data -Fixed Price basis  Multiple applications-Offshore Development Center (ODC)

Value Based Pricing  Gain Sharing  Shared Risk / Reward  Business Benefit based.

Gain-sharing or incentive pricing  Bridges the gap between IT operations and business results  Sharing of cost-savings realized by the client for a pre-defined period  Consolidate multiple redundant applications within a clients’ portfolio

Shared Risk / Reward  Cost of developing the service or project,  Subsequent revenue (based on pre-defined goals and sharing ratios) Risk / Shared Reward  Larger portion of the first year revenue Business-Benefit-Based  Percentage of increased profit or decreased cost  Deal size, complexity, and associated risk  Penalties and likelihood of success and exposure

 Variable Pricing Models  Pay-per-use pricing   

Pricing for Vanilla Services Application portfolio maintenance at a fixed cost Committing to re-align or optimize the portfolio on this fixed price / fixed time basis.

 Risk and Reward Services  MTTO (Modernization through Temporary Transfer of Ownership) and

Subscription

   

Ownership Services Sustenance Ownership Application Portfolio Ownership Business Process Ownership

LEVELS OF PRICING Business Process Ownership Level 6

Appln. Portfolio Ownership Level 5

Sustenance Ownership Level 4 Subscription

Level 3 MTTO Level 2

Vanilla Maint. & Re-engg

Level 1

Low

High Partnering in Risk

PRICING MODELS Pricing Models Offerings

T&M

Consulting & IT Strategy

FP

Value Based

Fixed Project Bids

Business Outcomes

Custom Application Development

Labor Rates

Fixed Project Bids

Shared Risk/Reward

Application Maintenance

Labor Rates

Fixed Operating Costs

Ownership / Subscription

Reengineering and Migration

Labor Rates

Fixed Project Bids

Gain-sharing

Package Implementation

Labor Rates

Fixed Project Bids

Infrastructure Management Services

Business Process Outsourcing

Labor Rates

Fixed Operating Costs

Gain-sharing

Fixed Operating Costs

Gain-sharing

PROMOTIONS  Long Term Customer Relationship Management  Participate in Trade Fair, Seminars, Webinars,

Events  Infosys Blogs, Social Marketing-Twitter, Micro

Sites  Print Ads-Ex: Finacle, Sexual Harassment  Public Relations-Publicity and Press Releases

REVENUES REVENUES • Revenues ($ 4568mln) - LTM September 30, 2009 • Strong client addition - added 35 clients during the quarter ended September 30 2009. • Zero debt company • Stable short -term liquidity position - minimum of 25% of revenue and at a minimum of 40% of total assets

THANK-YOU