Implementing Quality Systems

Implementing Quality Systems • Continuous Improvement

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Topic 5 Continuous Improvement - Kaizen • Imai • What are his ideas?

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Kaizen (Ky’zen) • improvement • on going improvement involving everyone

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Continuous Improvement • Small Continuous Improvement or Innovation? or Both? • Why need to change? • Resistance to change • Manage change • Goal – Quality, Cost and Scheduling 12/14/08

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Principles of Continuous Improvement • Customer • People • Training • Creativity • Process • Speak with Data

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Continuous Improvement • Procedure • Cost is goal • Cost reduction to reach goal • Waste elimination to reduce cost

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Continuous Improvement • Waste • Resources (materials, labour, space, capital, time, machines) that are used that do not add value • Waste elimination • Reduce defects 12/14/08

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Deming Cycle • Shewhart Cycle • PDCA • Plan • Do • Check • Act 12/14/08

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Group Exercise

•Use the Deming Cycle of Plan, Do, Check and Act to implement continuous improvement at the Dubai Police Department •There are a large number of serious traffic accidents on Shaikh Zayed Road. •What would you do to solve the problem?

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Approaches to Problem Solving • Data is available • Analyze the data to solve a particular problem • Basic Seven Tools • Data is not available • New Seven Tools

Kaizen Toolkit • Basic Seven Tools, New Seven Tools and CEDAC

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Basic Seven Tools • 7QC Tools • Statistical Tools • Flow Charts, Cause and Effect Diagrams, Check Sheets, Histograms, Pareto Charts, Scatter Diagram and Control Charts 12/14/08

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Problem Solving • Aware of the Symptoms of the Problem • Finding Facts • Identifying problems • Generating ideas • Evaluate potential solutions and make a decision • Implementing the solution 12/14/08

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Problem Solving Principal Tool Aware of the symptoms Flow, run and control charts Finding Facts Check sheets Identifying problems Pareto diagrams, Histograms Generating ideas Cause and effect diagrams Evaluate potential Scatter Diagrams solutions Implementing New 7 Tools

Flow Charts • Diagram the Process • What benefits? • Who does it? • How do it? • Identify potential solutions

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Flow Charts • You are the Manager, Accounting for Etisalat. Do a flow chart for receiving payment for all types of telephone bills.

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Cause and Effect Diagram (CED) • Ishikawa or Fishbone diagram • Relates causes to effects • Benefits? • Disadvantages? • How? • Start with effect and work back to possible causes

Cause and Effect Diagram • Effect = students late • Causes =?

Cause and Effect Diagram Group Exercise • Effect = Hotel restaurant is not busy • Causes =?

New Seven Tools • 7 Management and Planning Tools

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