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Certificate IV in Digital Media Technologies ASSESSMENT / COVER SHEET ICTPMG401 – Support Small Scale IT Projects Name: _________________________________
Student No: 00000_______
If you are submitting the assignment on paper, please staple this sheet to the front of each assignment. If you are submitting the assignment online, please ensure this cover sheet is included at the start of your document. (This is preferable to a separate attachment.) Student ID
0
0
0
0
0
Email: RTO:
Australian Business School
Program Code:
ICT40815 Certificate IV in Digital Media Technologies
Course Coordinator:
David Kusters
Trainer:
Jodie Hillman/Alex Shelley
Assessment No:
2/2
Due date:
7 / 09 / 2015
Assessment Instructions: Please complete the following assessment tasks by the due date (above). If you need an extension, you must seek approval from your Trainer BEFORE the due date. If the due date passes with no submission and no approved extension, it will be considered a NS result. (See Course Progress Policy) Task One – Project Plan (Project Management Document)
Received: Indicate
S
NS
Task Two – Training & Support Materials
Received: Indicate
S
NS
Task Three – Client Sign-Off Documentation (Feedback)
Received: Indicate
S
NS
Task Four – Project Evaluation
Received: Indicate
S
NS
Further Information: I declare that the work contained in this assessment is my own, except where acknowledgement of sources is made. I authorise ABS to test any work submitted by me, using text comparison software, for instances of plagiarism. I understand this will involve the ABS copying my work and storing it on a database to be used in future to test work submitted by others. Note: The attachment of this statement on any electronically submitted assignments will be deemed to have the same authority as a signed statement.
Signed by Student: Assessment ICTPMG401
Version 1.0 Page 1
Date:
/
/ ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Submission No.
Assessment ICTPMG401
Version 1.0 Page 2
Assessment Result: S NS (Circle)
Assessed by: Jodie Hillman/Alex Shelley
Tick when recorded on eBECAS:
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
SECTION 1 - GENERAL INFORMATION This unit describes the skills and knowledge required to support the management of low risk, straightforward information and communications technology (ICT) projects within an organisation. It applies to individuals who may work under supervision but have responsibility to ensure workflow is planned and completed in line with requirements.
ELEMENT
PERFORMANCE CRITERIA
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element. 1.1 Confirm business opportunity to ensure the project objectives are understood
1. Support project commencement
ASSESSMENTS
1.2 Identify stakeholders and gather requirements
Assessment 1 Assessment 2
1.3 Prepare a project charter or project proposal and obtain agreement from project sponsor 2. Support project plan development
2.1 Break down the requirements to identify tasks and resources needed to complete the project plan
Assessment 2
2.2 Compile a schedule of project tasks, including realistic timeframes and costs if required 2.3 Allocate task responsibilities to project team members
3. Support project completion
2.4 Agree on a process with the sponsor to manage risks or unexpected events that may arise and affect project objectives 3.1 Work with project team to ensure project activities meet timeframe, scope, cost and quality expectations 3.2 Monitor and control project risks and issues according to the agreed process
Assessment 2
3.3 Verify that project deliverables meet project expectations and sign off as complete
4. Support project closure
3.4 Train users, if applicable 4.1 Prepare ICT support or maintenance documents if applicable 4.2 Obtain final project sign-off from sponsor and key stakeholders
Assessment 2
4.3 Document lessons learned and close the project
ASSESSMENT REQUIREMENTS Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: identify the different project-management and planning methods and tools
explain the characteristics of technical teams describe the different methods of communication and communication styles, including interviewing techniques explain the organisational values, policies and processes that may be relevant to the project describe the risks associated with small scale projects including:
cost
timelines
scope
Assessment ICTPMG401
Version 1.0 Page 3
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
ASSESSMENT REQUIREMENTS Performance Evidence Evidence of the ability to:
support the initiation, control and completion of a simple small-scale information and communications technology (ICT) project
identify and apply requirements and expectations of a project according to the project plan
develop a project plan appropriate to the project objectives and the project proposal
SECTION 2 – ASSESSMENT INFORMATION Instructions for Use Exercises and homework as outlined in the delivery plans/learner resources are all essential formative activities and are recommended to be completed before an attempt at any final assessment. Use the criteria sheet on the next page to ensure you have covered all aspects of the assessment BEFORE providing to your teacher. REASONABLE ADJUSTMENTS We recognise the need to make reasonable adjustments within our assessment and learning environments to meet your individual needs. If you need to speak confidentially to someone about your individual needs please contact your teacher. RESOURCES You should have received access to the learner resources and delivery plan with this document. Should you wish to access additional resources or online/digital versions of all provided documents, please discuss with your trainer or tutor or visit http://abs.qld.edu.au/resources . GRADING The assessment you are undertaking is graded satisfactory or not satisfactory. Upon successful completion of all assessments for this unit, you will be issued with a Statement of Attainment stating that you are “Competent”. ASSESSMENT CONDITIONS Assessment will be completed in class and in your self-study time. You will be able to access any relevant resources through the online learning system at http://abs.qld.edu.au/resources. You must keep a copy of your assignment or project. You will be allowed two attempts on this assessment. That is, if your first attempt does not meet the performance criteria, you will be given the opportunity to resubmit once only. If you require a second attempt, this must be submitted within the duration of your course. A NOTE ON PLAGIARISM AND REFERENCING Plagiarism is a form of theft where the work, ideas, inventions, etc, of other people are presented as your own. Plagiarism is avoided where: Information, ideas, etc, quoted or paraphrased from another source, are acknowledged with quotation marks around the relevant words/sentences or ideas, and cited at the end of your document. This means a list of the sources of information, ideas, etc, is provided in alphabetical order by each author’s surname (including author’s full name, name of document/ book, etc, and year and place of publishing) such that the assessor or another reader may locate the source information if necessary.
Assessment ICTPMG401
Version 1.0 Page 4
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Overview and Tasks Overview During this assignment, you will take on the role of a project manager at a web design company. Your client has commissioned you to build and deliver a Wordpress (wordpress.org) website and provide training materials to help their staff their update it. Your client will be a fictional company named ‘ABS Music News’; a small but growing company based in Brisbane, Australia. They have stated that they require the following:
A well planned, dynamic and modern looking website
Online content (text and images) must be easily updated by their team
The website has different levels of user access (administrator, contributor, visitor)
No restriction to the amount of pages or posts
An area (sidebar) for advertisements that change regularly
A Search bar
Home page of featured/latest news and articles
Image gallery
A banner of featured content / promo images that rotates it’s content
Training materials to accompany the delivered website
Task 1: Project Plan (Project Management Document) You will create a formal project plan that will be used by your management and production team. It must include the following: A. The Business Opportunity – As a web design business, you must define how your profit is being made on this project. You should indicate exactly what you would charge the client for, what expenses you have what areas for ‘upselling’ exist - consider what future work may arise as a result of successful completion. B. Project Stakeholders - Identify the stakeholders within this project and describe their relationship or involvement. C. Schedule and Task Breakdown – You must compile a realistic schedule for the project from start to finish. You must indicate all of the tasks and steps involved with planning, budgeting, producing, testing and reviewing the project as well as all essential milestones and client meeting points. D. Allocate Task Responsibilities – based on the schedule and tasks generated previously, you should indicate how these tasks would be distributed or outsourced within a professional web design organisation. Describe the role & responsibilities of each team member working on the tasks. E. Additional Resources – You must identify what is required to complete this project. You should consider the following: i. Software ii. Plugins & Themes iii. Hosting & Domain Names iv. Consumables F.
Contingency Plan – In case anything goes wrong or changes during the project, you must create a process and strategy that accounts for unforseen circumstances or changes to the project. You must identify and provide solutions for each of the following factors whilst explaining how they will be monitored: i. cost ii. Scope iii.
Assessment ICTPMG401
Version 1.0 Page 5
Time management ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Task 2: Training & Support Materials Before you hand over your website to the client, you must create an appropriately formatted training and support document that will be used to help them to maintain and update the product. You should aim to include the following within your user support documentation (most of which can be found at www.codex.wordpress.org): A. B. C. D. E. F. G. H.
Login Instructions Security procedures and tips Technical Support contacts / Links How to update content (posts & pages) How to change the theme How to update widgets Commonly used WordPress settings Staying Safe: Potential security risks
Task 3: Client Sign-Off Documentation (Feedback) In preparation for project development and completion, you must draft a document that can be used for the client to sign of at each phase of the project (planning, testing, product training, etc) and at final delivery – It should include sections/questions used to collect feedback from the client.
Task 4: Project Evaluation When the project is completed, you must evaluate your experiences and the lessons learned. Your focus should be on what you think worked well and what you would change in future project management activities.
Assessment Criteria TASK 1: Project Plan (Project Management Document) The student has created a single, legible project management document that includes clearly defined sections The business opportunity has been defined to show where profit is being made and what areas for upselling exist The project stakeholders have been defined and their involvement with the project explained A project schedule has been created A breakdown of tasks has been created Tasks have been allocated to team members Roles and responsibilities for team members have been defined Required resources for the project have been defined (hosting, plugins, software, etc.) Contingency plans have been created for cost, scope and time
TASK 2: Training & Support Materials Student has created appropriately formatted training and support materials that will assist the client maintain and update the Wordpress website once completed.
TASK 3: Client Sign Off Documentation (Feedback) Student has created a sign off document that can be used to gather client feedback and approval at the end of each project phase
TASK 4: Project Evaluation Student has evaluated the project and reviewed their experiences such as shortfalls or successes
Assessment Feedback Assessor Feedback Assessment ICTPMG401
Version 1.0 Page 6
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Student comments (Optional)
Signed by the assessor: ……………………….…………….…
Signed by the student:
……………………….………………
Date: ………………………
Date: ………………………
Destruction Date (6 months after final assessment.): ……………………..
Assessment ICTPMG401
Version 1.0 Page 7
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Student No: 00000_______
If you are submitting the assignment on paper, please staple this sheet to the front of each assignment. If you are submitting the assignment online, please ensure this cover sheet is included at the start of your document. (This is preferable to a separate attachment.) Student ID
0
0
0
0
0
Email: RTO:
Australian Business School
Program Code:
ICT40815 Certificate IV in Digital Media Technologies
Course Coordinator:
David Kusters
Trainer:
Jodie Hillman/Alex Shelley
Assessment No:
2/2
Due date:
7 / 09 / 2015
Assessment Instructions: Please complete the following assessment tasks by the due date (above). If you need an extension, you must seek approval from your Trainer BEFORE the due date. If the due date passes with no submission and no approved extension, it will be considered a NS result. (See Course Progress Policy) Task One – Project Plan (Project Management Document)
Received: Indicate
S
NS
Task Two – Training & Support Materials
Received: Indicate
S
NS
Task Three – Client Sign-Off Documentation (Feedback)
Received: Indicate
S
NS
Task Four – Project Evaluation
Received: Indicate
S
NS
Further Information: I declare that the work contained in this assessment is my own, except where acknowledgement of sources is made. I authorise ABS to test any work submitted by me, using text comparison software, for instances of plagiarism. I understand this will involve the ABS copying my work and storing it on a database to be used in future to test work submitted by others. Note: The attachment of this statement on any electronically submitted assignments will be deemed to have the same authority as a signed statement.
Signed by Student: Assessment ICTPMG401
Version 1.0 Page 1
Date:
/
/ ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Submission No.
Assessment ICTPMG401
Version 1.0 Page 2
Assessment Result: S NS (Circle)
Assessed by: Jodie Hillman/Alex Shelley
Tick when recorded on eBECAS:
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
SECTION 1 - GENERAL INFORMATION This unit describes the skills and knowledge required to support the management of low risk, straightforward information and communications technology (ICT) projects within an organisation. It applies to individuals who may work under supervision but have responsibility to ensure workflow is planned and completed in line with requirements.
ELEMENT
PERFORMANCE CRITERIA
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element. 1.1 Confirm business opportunity to ensure the project objectives are understood
1. Support project commencement
ASSESSMENTS
1.2 Identify stakeholders and gather requirements
Assessment 1 Assessment 2
1.3 Prepare a project charter or project proposal and obtain agreement from project sponsor 2. Support project plan development
2.1 Break down the requirements to identify tasks and resources needed to complete the project plan
Assessment 2
2.2 Compile a schedule of project tasks, including realistic timeframes and costs if required 2.3 Allocate task responsibilities to project team members
3. Support project completion
2.4 Agree on a process with the sponsor to manage risks or unexpected events that may arise and affect project objectives 3.1 Work with project team to ensure project activities meet timeframe, scope, cost and quality expectations 3.2 Monitor and control project risks and issues according to the agreed process
Assessment 2
3.3 Verify that project deliverables meet project expectations and sign off as complete
4. Support project closure
3.4 Train users, if applicable 4.1 Prepare ICT support or maintenance documents if applicable 4.2 Obtain final project sign-off from sponsor and key stakeholders
Assessment 2
4.3 Document lessons learned and close the project
ASSESSMENT REQUIREMENTS Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: identify the different project-management and planning methods and tools
explain the characteristics of technical teams describe the different methods of communication and communication styles, including interviewing techniques explain the organisational values, policies and processes that may be relevant to the project describe the risks associated with small scale projects including:
cost
timelines
scope
Assessment ICTPMG401
Version 1.0 Page 3
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
ASSESSMENT REQUIREMENTS Performance Evidence Evidence of the ability to:
support the initiation, control and completion of a simple small-scale information and communications technology (ICT) project
identify and apply requirements and expectations of a project according to the project plan
develop a project plan appropriate to the project objectives and the project proposal
SECTION 2 – ASSESSMENT INFORMATION Instructions for Use Exercises and homework as outlined in the delivery plans/learner resources are all essential formative activities and are recommended to be completed before an attempt at any final assessment. Use the criteria sheet on the next page to ensure you have covered all aspects of the assessment BEFORE providing to your teacher. REASONABLE ADJUSTMENTS We recognise the need to make reasonable adjustments within our assessment and learning environments to meet your individual needs. If you need to speak confidentially to someone about your individual needs please contact your teacher. RESOURCES You should have received access to the learner resources and delivery plan with this document. Should you wish to access additional resources or online/digital versions of all provided documents, please discuss with your trainer or tutor or visit http://abs.qld.edu.au/resources . GRADING The assessment you are undertaking is graded satisfactory or not satisfactory. Upon successful completion of all assessments for this unit, you will be issued with a Statement of Attainment stating that you are “Competent”. ASSESSMENT CONDITIONS Assessment will be completed in class and in your self-study time. You will be able to access any relevant resources through the online learning system at http://abs.qld.edu.au/resources. You must keep a copy of your assignment or project. You will be allowed two attempts on this assessment. That is, if your first attempt does not meet the performance criteria, you will be given the opportunity to resubmit once only. If you require a second attempt, this must be submitted within the duration of your course. A NOTE ON PLAGIARISM AND REFERENCING Plagiarism is a form of theft where the work, ideas, inventions, etc, of other people are presented as your own. Plagiarism is avoided where: Information, ideas, etc, quoted or paraphrased from another source, are acknowledged with quotation marks around the relevant words/sentences or ideas, and cited at the end of your document. This means a list of the sources of information, ideas, etc, is provided in alphabetical order by each author’s surname (including author’s full name, name of document/ book, etc, and year and place of publishing) such that the assessor or another reader may locate the source information if necessary.
Assessment ICTPMG401
Version 1.0 Page 4
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Overview and Tasks Overview During this assignment, you will take on the role of a project manager at a web design company. Your client has commissioned you to build and deliver a Wordpress (wordpress.org) website and provide training materials to help their staff their update it. Your client will be a fictional company named ‘ABS Music News’; a small but growing company based in Brisbane, Australia. They have stated that they require the following:
A well planned, dynamic and modern looking website
Online content (text and images) must be easily updated by their team
The website has different levels of user access (administrator, contributor, visitor)
No restriction to the amount of pages or posts
An area (sidebar) for advertisements that change regularly
A Search bar
Home page of featured/latest news and articles
Image gallery
A banner of featured content / promo images that rotates it’s content
Training materials to accompany the delivered website
Task 1: Project Plan (Project Management Document) You will create a formal project plan that will be used by your management and production team. It must include the following: A. The Business Opportunity – As a web design business, you must define how your profit is being made on this project. You should indicate exactly what you would charge the client for, what expenses you have what areas for ‘upselling’ exist - consider what future work may arise as a result of successful completion. B. Project Stakeholders - Identify the stakeholders within this project and describe their relationship or involvement. C. Schedule and Task Breakdown – You must compile a realistic schedule for the project from start to finish. You must indicate all of the tasks and steps involved with planning, budgeting, producing, testing and reviewing the project as well as all essential milestones and client meeting points. D. Allocate Task Responsibilities – based on the schedule and tasks generated previously, you should indicate how these tasks would be distributed or outsourced within a professional web design organisation. Describe the role & responsibilities of each team member working on the tasks. E. Additional Resources – You must identify what is required to complete this project. You should consider the following: i. Software ii. Plugins & Themes iii. Hosting & Domain Names iv. Consumables F.
Contingency Plan – In case anything goes wrong or changes during the project, you must create a process and strategy that accounts for unforseen circumstances or changes to the project. You must identify and provide solutions for each of the following factors whilst explaining how they will be monitored: i. cost ii. Scope iii.
Assessment ICTPMG401
Version 1.0 Page 5
Time management ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Task 2: Training & Support Materials Before you hand over your website to the client, you must create an appropriately formatted training and support document that will be used to help them to maintain and update the product. You should aim to include the following within your user support documentation (most of which can be found at www.codex.wordpress.org): A. B. C. D. E. F. G. H.
Login Instructions Security procedures and tips Technical Support contacts / Links How to update content (posts & pages) How to change the theme How to update widgets Commonly used WordPress settings Staying Safe: Potential security risks
Task 3: Client Sign-Off Documentation (Feedback) In preparation for project development and completion, you must draft a document that can be used for the client to sign of at each phase of the project (planning, testing, product training, etc) and at final delivery – It should include sections/questions used to collect feedback from the client.
Task 4: Project Evaluation When the project is completed, you must evaluate your experiences and the lessons learned. Your focus should be on what you think worked well and what you would change in future project management activities.
Assessment Criteria TASK 1: Project Plan (Project Management Document) The student has created a single, legible project management document that includes clearly defined sections The business opportunity has been defined to show where profit is being made and what areas for upselling exist The project stakeholders have been defined and their involvement with the project explained A project schedule has been created A breakdown of tasks has been created Tasks have been allocated to team members Roles and responsibilities for team members have been defined Required resources for the project have been defined (hosting, plugins, software, etc.) Contingency plans have been created for cost, scope and time
TASK 2: Training & Support Materials Student has created appropriately formatted training and support materials that will assist the client maintain and update the Wordpress website once completed.
TASK 3: Client Sign Off Documentation (Feedback) Student has created a sign off document that can be used to gather client feedback and approval at the end of each project phase
TASK 4: Project Evaluation Student has evaluated the project and reviewed their experiences such as shortfalls or successes
Assessment Feedback Assessor Feedback Assessment ICTPMG401
Version 1.0 Page 6
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
Student comments (Optional)
Signed by the assessor: ……………………….…………….…
Signed by the student:
……………………….………………
Date: ………………………
Date: ………………………
Destruction Date (6 months after final assessment.): ……………………..
Assessment ICTPMG401
Version 1.0 Page 7
ABS-ASS-ICT-010415
Australian Business School Date 1/04/2019 – Next Update 15/08/2015
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