Ib 123 4 Year 2
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Welcom e
Going through….
Summary
Philip B.Crosby
Walter Shewhart
In Statistical Control
Out of Statistical Control
W. Edward Deming
W.E.Deming was born in 1900 and was awarded a Doctor rate in Mathematical Physics in 1928 by Yale University his approach to quality draws heavily on shewhart’s concept of Statistical Process control
PDSA /PDCA Cycle
Benefits of the Deming cycle Daily routine management for the individual and /or the team The problem solving process Project management Continuous development Vender Development Human resources development New product development Process trials
Seven Deadly Sins 1. Lack of consistency ( the organization is managed on a flavor of the month basis, thus lacking a long – term strategy ) 2. Short term profit focus. 3. Too much emphasis on performance appraisals. 4. Regular movements of managers between jobs either within or between organizations, i.e. , Job hopping. 5. Over reliance on visible figures and neglect of other less tangible aspects of the organization. 6. Excessive medical costs supported by the company. 7. Excessive cost of liability. 8.
Deming ‘s14 principles 1. Create constancy of purpose for improvement of product and service. 2. Adopt the new philosophy. 3. Cease dependence on mass inspection. 4. End awarding business on price. 5. Improve constantly and forever the system of production and service. 6. Institute training on the job. 7. Institute leadership. 8. Drive out fear. 9. Break down barriers between departments. 10.Eliminate slogans, exhortations and numerical targets for the workforce. 11.Eliminate numerical quotas or work standards. 12.Remove barriers to taking pride in workmanship. 13.Institute a vigorous education and self- improvement program. 14.Take action to accomplish the transformation. 15.
Dr. Joshep M. Juran "It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below."
Dr. Joshep M. Juran was born in America. He operated quality consultancy business, the Juran Institute in the United Nations plaza in New York City. He was and inspector at the Western Electricity Company and a professor at New York University.
The Juran’s Trilogy
Quality Planning
Quality Improvement Quality Control
Quality Planning Quality Planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced.
Quality Planning Steps Identify who are the customers. ( internal & external ) Discovered the hidden and unmet needs of those customers. Translate those needs into our language. Develop a product or service that exceeds customers’ needs. Develop a process which is able to produce the product. Transfer the process to operations.
Quality Controlling It means a reaction often called troubleshooting, or corrective action associated with quality control.
Quality Controlling Steps Measure actual performance. Compare actual performance to goals. Act on differences.
Quality Improvement It refers to the meticulous uncovering and diagnosing of the root causes of chronic and costly problems within existing products or processes. It devises remedial changes that remove or manage the causes, and implements controls to prevent the problems from reoccurring.
Quality Improvement Strategies Repair Refinement Renovation Reinvention
Summary PDSA /PDCA Cycle
W. Edward Deming
Summary Trilogy
Joshep M. Juran
Have a Nice Day!
Going through….
Summary
Philip B.Crosby
Walter Shewhart
In Statistical Control
Out of Statistical Control
W. Edward Deming
W.E.Deming was born in 1900 and was awarded a Doctor rate in Mathematical Physics in 1928 by Yale University his approach to quality draws heavily on shewhart’s concept of Statistical Process control
PDSA /PDCA Cycle
Benefits of the Deming cycle Daily routine management for the individual and /or the team The problem solving process Project management Continuous development Vender Development Human resources development New product development Process trials
Seven Deadly Sins 1. Lack of consistency ( the organization is managed on a flavor of the month basis, thus lacking a long – term strategy ) 2. Short term profit focus. 3. Too much emphasis on performance appraisals. 4. Regular movements of managers between jobs either within or between organizations, i.e. , Job hopping. 5. Over reliance on visible figures and neglect of other less tangible aspects of the organization. 6. Excessive medical costs supported by the company. 7. Excessive cost of liability. 8.
Deming ‘s14 principles 1. Create constancy of purpose for improvement of product and service. 2. Adopt the new philosophy. 3. Cease dependence on mass inspection. 4. End awarding business on price. 5. Improve constantly and forever the system of production and service. 6. Institute training on the job. 7. Institute leadership. 8. Drive out fear. 9. Break down barriers between departments. 10.Eliminate slogans, exhortations and numerical targets for the workforce. 11.Eliminate numerical quotas or work standards. 12.Remove barriers to taking pride in workmanship. 13.Institute a vigorous education and self- improvement program. 14.Take action to accomplish the transformation. 15.
Dr. Joshep M. Juran "It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below."
Dr. Joshep M. Juran was born in America. He operated quality consultancy business, the Juran Institute in the United Nations plaza in New York City. He was and inspector at the Western Electricity Company and a professor at New York University.
The Juran’s Trilogy
Quality Planning
Quality Improvement Quality Control
Quality Planning Quality Planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced.
Quality Planning Steps Identify who are the customers. ( internal & external ) Discovered the hidden and unmet needs of those customers. Translate those needs into our language. Develop a product or service that exceeds customers’ needs. Develop a process which is able to produce the product. Transfer the process to operations.
Quality Controlling It means a reaction often called troubleshooting, or corrective action associated with quality control.
Quality Controlling Steps Measure actual performance. Compare actual performance to goals. Act on differences.
Quality Improvement It refers to the meticulous uncovering and diagnosing of the root causes of chronic and costly problems within existing products or processes. It devises remedial changes that remove or manage the causes, and implements controls to prevent the problems from reoccurring.
Quality Improvement Strategies Repair Refinement Renovation Reinvention
Summary PDSA /PDCA Cycle
W. Edward Deming
Summary Trilogy
Joshep M. Juran
Have a Nice Day!
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