Hrm Selection Process Of Nbl

Chapter - 01

{Corporate Information}

HISTORY & HERITAGE National Bank Limited has its prosperous past, glorious present, prospective future and under processing projects and activities. Established as the first private sector bank fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest private sector Bank with the passage of time after facing many stress and strain. The members of the board of directors are creative businessmen and leading industrialists of the country. To keep pace with time and in harmony with national and international economic activities and for rendering all modern services, NBL, as a financial institution, automated all its branches with computer networks in accordance with the competitive commercial demand of time. Moreover, considering its forthcoming future, the infrastructure of the Bank has been rearranging. The expectation of all class businessmen, entrepreneurs and general public is much more to NBL. Keeping the target in mind, NBL has taken preparations to open 15 new branches and 5 SME centers by the year 2009. In addition, we are further expanding our presence through developing and expanding the SME financing, Any Branch Banking and Off-shore Banking facilities.

The emergence of National Bank Limited in the private sector was an important event in the Banking arena of Bangladesh. When the nation was in the grip of severe recession, the government took the farsighted decision to allow the private sector to revive the economy of the country. Several dynamic entrepreneurs came forward for establishing a bank with a motto to revitalize the economy of the country.

National Bank Limited was born as the first hundred percent Bangladeshi owned Bank in the 1| Page

private sector. From the very inception, it was the firm determination of National Bank Limited to play a vital role in the national economy. We are determined to bring back the long forgotten taste of banking services and flavors. We want to serve each one promptly and with a sense of dedication and dignity.

The then President of the People's Republic of Bangladesh Justice Ahsanuddin Chowdhury inaugurated the bank formally on March 28, 1983 but the first branch at 48, Dilkusha Commercial Area, Dhaka started commercial operation on March 23, 1983. The 2nd Branch was opened on 11th May 1983 at Khatungonj, Chittagong.

At present, NBL has been carrying on business through its 106 branches spread all over the country. Since the very beginning, the bank has exerted much emphasis on overseas operations and handled a sizable quantum of home bound foreign remittance. It has drawing arrangements with 415 correspondents in 75 countries of the world, as well as with 37 overseas Exchange Companies located in 13 countries. NBL was the first domestic bank to establish agency arrangements with the world famous Western Union in order to facilitate quick and safe remittance of the valuable foreign exchanges earned by the expatriate Bangladeshi nationals. This has meant that the expatriates can remit their hard-earned money to the country with much ease, confidence, safety and speed.

NBL was also the first among domestic banks to introduce international Master Card in Bangladesh. In the meantime, NBL has also introduced the Visa Card and Power Card. The Bank has in its use the latest information technology services of SWIFT and REUTERS. NBL has been continuing its small credit programmers’ for disbursement of collateral free agricultural

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loans among the poor farmers of Barindra area in Rajshahi district for improving their livelihood.

The Bank earned a profit before tax of Tk. 2,828.80 million for 2008, a growth of Tk. 793.70 million or 39 percent, over the normalized profit before tax for 2007.The Bank's profit after tax and provision for 2008, at Tk. 1,517.40 million reflected an even stronger growth of 22.51 percent or Tk. 1,238.10 million, over the normalized profit after tax for 2007. In 2008, the bank’s revenue was Tk. 8,893.10 million, which was up by Tk. 1,710.50 million or 23.81 percent. The bank's total loans and advances portfolio was Tk.49,665.10 million at the end of December 2008, compared to Tk.36,475.70 million at the end of December 2007. The deposit base of the bank registered a growth of 25.51 percent in the reporting year over the last year and stood at Tk. 60,195.20 million in December 2008. This was achieved with better management of interest margins in volatile market conditions and adequate Balance Sheet growth during the period. Being a regular tax payer, we have made a direct contribution to Government Exchequer of Tk. 761.70 million in the calendar year 2008 against Tk. 449.70 million in the previous year, registering a staggering growth of 69.38 percent. National Bank, has now acquired strength and expertise to support the banking needs of the foreign investors. NBL stepped into a new arena of business and opened its Off Shore Banking Unit at Mohakhali to serve the wage earners and the foreign investors better than before. Since its inception, the bank was aware of complying with Corporate Social Responsibility. In this direction, we have remained associated with the development of education, healthcare and have sponsored sporting and cultural activities. During times of natural disasters like floods, cyclones, landslides, we have extended our hand to mitigate the sufferings of victims. It established the National Bank Foundation in 1989 to remain involved with social welfare 3| Page

activities. The foundation runs the NBL Public School & College at Moghbazar where present enrolment is 1140. Besides awarding scholarship to the meritorious children of the employees, the bank has also extended financial support for their education. It also provided financial assistance to the Asiatic Society of Bangladesh at the time of their publication of Banglapedia and observance of 400 years of Dhaka City. The Transparency and accountability of a financial institution are reflected in its Annual Report containing its Balance Sheet and Profit & Loss Account. In recognition of this, NBL was awarded Crest in 1999 and 2000, and Certificate of Appreciation in 2001 by the Institute of Chartered Accountants of Bangladesh. The bank has a strong team of highly qualified and experienced professionals, together with an efficient Board of Directors who play a vital role in formulating and implementing policies.

MISSION Our mission is to continue our support for expansion of activities at home and abroad by adding new dimensions to our banking services which have been ongoing in an unabated manner. Alongside, we are also putting highest priority in ensuring transparency, account ability,

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improved clientele service, as well as our commitment to serve the society through which we want to get closer to the people of all strata. Winning an everlasting seat in the hearts of the people as a caring companion in uplifting the national economic standard through continuous upgradation and diversification of our clientele services in line with national and international requirements is the desired goal we want to reach.

VISION Ensuring highest standard of clientele services through best application of latest information technology, making due contribution to the national economy and establishing ourselves firmly at home and abroad as a front ranking bank of the country have been our cherished vision.

PRODUCTS & SERVICES National Bank Limited, Bangladesh offers their clients the following products & services:

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SERVICE LOCATION Branch Location – Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Barishal Online Branches – Agrabad Branch, Anderkilla Branch, Babu Bazar Branch, Banani Branch, Bangshal Road Branch, Barisal Branch, Beanibazar Branch, Bhaluka Branch, Bhatiary Branch, Bogra Branch, Chaktai Branch, Chapainawabgonj Branch, Chawk Bazar Branch, Chowmuhani Branch, Comilla Branch Authorize Dealer Branches - Agrabad Branch, Babu Bazar Branch, Bangshal Road Branch. Barisal Branch, Bogra Branch, Chapainawabgonj Branch, Dilkusha Branch, Elephant Road Branch, Foreign Exchange Branch, Gulshan Branch , Imamgonj Branch, Islampur Branch, Jessore Branch, Joypurhat Branch, Jubilee Road Branch, Kawranbazar branch, Khatungonj Branch, Khulna Branch, Malibagh Branch, Mohakhali Branch, Motijheel Branch, N. B. Hall Road Branch, Naogaon Branch, Narayangonj Branch, Rajshahi Branch, Rangpur Branch ,Satkhira Branch ,Sheikh Mujib Road Branch, Sylhet Branch

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ATM location

Branch

Location

District

Satmasjid Road

761 , Satmashjid Road , Dhanmondi

Dhaka

Uttara

Hossain Tower , Next to over Bridge

Dhaka

Dilkusha

48, Dilkusha C/A

Dhaka

Gulshan

97/1 , Gulshan Avenue

Dhaka

Malibagh

474, Malibagh, DIT Road

Dhaka

Karwan Bazar

BTMC Bhavan, Karawan Bazar

Dhaka

Mymensingh

29/1 , durgabari Road

Mymensingh

Bogra

Baragola bazar

Bogra

Dhaka University

Administritive Building

Dhaka

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OVERSEAS OPERATION

Western Union Joining with the world's largest money transfer service "Western Union", NBL has introduced Bangladesh to the faster track of money remittance. Now, money transfer between Bangladesh and any other part of the globe is safer and faster than ever before. This simple transfer system, being on line, eliminates the complex process and makes it easy and convenient for both the sender and the receiver. Through NBL - Western Union Money Transfer Service, your money will reach its destination within a few minutes. Exchange House NBL operates its overseas operation by various exchange houses in countries like – Bahrain - Dalil Exchange Kuwait - Al-Moosa Exchange Company WLL, Bahrain Exchange Company. WLL K.S.A - Alamodi Exchange Company, Alrajhi Bank Malaysia - Bank Simpanan Nasional, NBL Money Transfer Sdn Bhd Qatar - Al Fardan Exchange Company LLC, Arabian Exchange Company WLL 8| Page

Singapore - Ameer Tech Remittance & Exchange Services Pvt. Ltd., Balaka Exchange Pte Ltd. U.A.E - Al Ansari Exchange Company, Al Rostamani International Exchange, Habib Exchange Company LLC, Lari Exchange Establishment, Orient Exchange Company LLC, Redha Al Asnari Exchange Est., Exchange Centre LLC U.K - AN Express Limited, A R Y Forex Limited U.S.A - Placid NK Corporation, Wall Street Finance LLC, One Lake Street Switzerland - Habib Bank AG Zurich Correspondence Bank National Bank Limited of Bangladesh runs overseas in correspondence with these countries banks - Australia, Switzerland, Germany, Italy, U.K, Japan, U.S.A, Canada, Bhutan, India, Nepal, Myanmar, Pakistan, Sri Lanka

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Chapter – 02

{Methodology}

OBJECTIVE OF THE STUDY

General Objective This study is a partial requirement of the course on Human Resource Management. The general objective of the study is to develop a clear understanding about the selection process in Bangladesh.

Specific Objectives ✔ Gaining practical knowledge in implementation selection procedures theory ✔ Comparing National Bank Limited’s selection process with Human Resource theory. ✔ For making a general evaluation of National Bank Limited’s activities across

Bangladesh. ✔ Making a precise picture of the present situation of employment procedure in

Bangladesh. ✔ To recommend ways and means to solve problems differences in practical & theoretical

differences in the selection process.

DATA COLLECTION

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To make the Report more meaningful and presentable, two sources of data and information have been used widely.

Both primary and secondary data sources were used to generate the report.

LIMITATION OF THE STUDY

The main limitation of the study is lack of information provided by the organization. National Bank Limited was very cooperative with us in making this assignment but due to its company rule and insecurity in the market caused this obstacle that we could not overcome. Other limitations of this study are:

•

It is impossible to properly complete this type of report, because Information is not processed through computer.

•

Printed data are not available for preparing the report.

•

It was very much costly to collect data.

•

Less analytical power

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•

Non-cooperative behaviour of some officials of the bank.

Chapter – 03

{Comparison & Analysis}

SELECTION PROCESS - THEORY Successful selection activities entail a lot of careful planning & careful thought. The standard pattern of selection activities are of seven steps, which are given below:

SELRCTION PROCESS – NATIONAL BANK LIMITED 12 | P a g e

National Bank Limited recruits employees on the basis of newspaper circulation & by online eapplication on National Bank Limited’s web site. At the e-application section candidates are obligatory to drop their CV & on the foundation of National Bank Limited’s vacancy & precedence candidates are required to follow their selection procedure as follows : Step 1: Completed application The application form is given in the online and completely filled applications are carried forward for the preliminary test (employment test). Step 2: Employment test The Human Resource department mails the admit card to the applicants who have completed the online application successfully via post card. The questionnaire of the test is based on mathematics, English and the respective job questions. It is usually held on 100 marks. The employment test typically holds in any government major educational center. Such as teachers training college of Dhaka, etc.

Step 3: Comprehensive interview

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The applicants passed in the employment written test are called by the bank. They are mailed an invitation for the viva-voce for their post. The applicants have to bring their original educational certificates for producing the same before the interview committee. The certificates are tested here with the application form information. And if any disparity is found the applicant is not allowed confront the interview committee. The passed applicants are given conditional job offer. For permanent job offer they have to pass background examination & medical test steps. Step 4: Background examination The Human Resource Department scrutinizes the background of the applicant and tries to find out all ins and outs of the respective applicant. The applicants are kept unknown about the background enquiry source. Step 5: Medical test The applicants are to go for a medical check-up to the authorized medical center by National Bank Limited. National Bank Limited does not carry the medical fees. It is to be carried by the applicant himself. The test report directly goes to the Human Resource Department and the applicants are not permitted to see it.

Step 6: Permanent job offer

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If the 6th, Background examination, and the 7th Medical test, steps are passed successfully, Human Resource Department of National Bank Limited sends an ‘Appointment as Probationary Officer’ letter. At the amalgamation day, the applicants are bound to sign up a ‘Letter of Undertaking’ for five years continuous service to the bank from the date of confirmation. If he leaves before completion of 5 years confirmed service or during the probation period he will have t refund to the bank 50% of total salary and allowances drawn to him.

COMPARISON

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During preparation of the paper major differences between the concept of selection process & practical selection process at the National Bank Limited were not of a major per cent age. The differential works between National Bank Limited & theory are given below: Comparison 1: Initial screening Initial screening is the culmination of recruiting efforts, where potentially acceptable candidates are reviewed. But National Bank limited begins their selection process by skipping initial screening step to the next step. Comparison 2: Completed application Once initial screening step is completed, applicants are asked to complete the application form given by organization. As for National Bank Limited the application form is given online on the e-application section & if applicants are called by newspaper circulation they are required to drop their CV at the office. Applicants CV are counted as application form of the organization with information like job-performance-related synopsis of applicants, skill, adult life, accomplishments, information the organization wants for vacant post. Comparison 3: Employment test Organizations historically relied to a considerable extent on intelligence, aptitude, ability, 7 interest tests to provide major input to the selection process. Handwriting analysis & honesty tests have been used in attempt to learn about the applicant. As for National Bank Limited, the Human Resource department mails the admit card to the applicants who have completed the online application successfully via post card. The questionnaire of the test is based on mathematics, English and the respective job questions. It is usually held on 100 marks.

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The employment test typically holds in any government major educational center. Such as teachers training college of Dhaka, etc.

Comparison 4: Comprehensive interview Comprehensive interview is a selection device used to obtain in-depth information about a candidate. By comprehensive interview effectiveness, realistic job previews & behavioral interview are measured. At the National Bank Limited, the applicants passed in the employment written test are called. They are mailed an invitation for the viva-voce for their post. The applicants have to bring their original educational certificates for producing the same before the interview committee. The certificates are tested here with the application form information. And if any disparity is found the applicant is not allowed confront the interview committee. The passed applicants are given conditional job offer. For permanent job offer they have to pass background examination & medical test steps. Comparison 5: Background examination Background examination is the process of verifying information job candidate provides. This can include candidate’s former employers to confirm candidates work record & to obtain their appraisal of his or her performance, educational accomplishments etc, At the National Bank Limited, the Human Resource Department scrutinizes the background of the applicant and tries to find out all ins and outs of the respective applicant. The applicants are kept unknown about the background enquiry source.

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Comparison 6: Medical/Physical test Medical/physical test is the step where applicants’ physical fitness for essential job performance is measured. In this step the theory & practical process is same. The applicants are to go for a medical check-up to the authorized medical center by National Bank Limited. National Bank Limited does not carry the medical fees. It is to be carried by the applicant himself. The test report directly goes to the Human Resource Department and the applicants are not permitted to see it. Comparison 7: Permanent job offer Individuals performing successfully in the preceding steps are now considered eligible to receive employment offer as same process as the selection process of the National Bank limiteds. If the 6th, Background examination, and the 7th Medical test, steps are passed successfully, Human Resource Department of National Bank Limited sends an ‘Appointment as Probationary Officer’ letter. But at the joining day, the applicant has to sign up a ‘Letter of Undertaking’ for five years continuous service to the bank from the date of confirmation. If he leaves before completion of 5 years confirmed service or during the probation period he will have t refund to the bank 50% of total salary and allowances drawn to him.

Chapter – 04

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{Conclusion and Suggestion}

CONCLUSION As a prospectus bank, National Bank Limited is performing sound in human resource practice as well as operation & service sector. The overseas operation of the bank is a benchmark in the banking sector of Bangladesh. The applicant selection process at the National Bank Limited is precise & easy to perform. The comprehensive interview, realistic job preview of the applicants provides essentials information to the employers to perform the selection procedure successfully. As we early said proper selection can minimize the costs of replacement & training, reduce legal challenges, & result in more productive workforce, from previous study regarding the selection process of National Bank Limited, we can easily conclude that the selection process of National Bank Limited is successful not only in the countries perspective as well as the global perspective which is also proved by National Bank Limited’s flourishing local & overseas operation.

SUGGESTION Based on the above study we have made some suggestions or recommendations: National Bank Limited can perform initial screening step in their selection process because it’ll save time for the organization to select the best suitable applicant.

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National Bank Limited should sorts the best according to the CGPA obtained and the university ranking at the initial screening step. National Bank Limited does not call the applicants. They only mail the invitation cards. Sometimes mailing needs more time in our country. So they should start ‘Call The Applicants’ system along with mailing the invitation cards. The conditional job offer obtainers go for the medical test where the cost is borne by the applicant. But it should be borne by the bank sothat it can increase the bank’s reputation. The 5 years bond for is a great impediment for many of best applicants. They do not to stick themselves into any bounding. So the bank should lessen the time period of bonding or call off the bond signing.

REFERENCE  National Bank Limited, Dhaka Branch 5, Rajuk Avenue, Dhaka, Bangladesh.  MD. Sanaullah

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Officer, IT Division, National Bank Limited, Dhaka Branch  MR. Badrul Ahsan Senior officer, HR Division, National Bank Limited, Dhaka Branch  MR. Alomgir Hossain Principle officer, HR Division, National Bank Limited, Dhaka Branch  Fundamentals of Human Resource Management David A.DeCenzo & Stephen P. Robbins  Human Resource Management William Aurther & keith Davis  http://www.nblbd.com/  www.accel-team.com/human_resources/hrm_02.html  http://findarticles.com/p/articles/mi_m3495/is_7_46/ai_77197991/

APPENDIX Questionnaire Primary information from National Bank Limited (NBL):

QUESTION 1. How NBL starts the selection process?

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ANSWER

2. Where NBL circulates for recruitment? Newspaper or online?

3. Do they utilize electronic method or traditional hand written application?

4. Do they have any initial screening for the online application?

5. Who are called for the preliminary test?

6. Where does the test typically hold?

7. What are the marks for the exam?

8. What type of question includes in the questionnaire?

9. How the past applicants are called for the next comprehensive test?

10. Who are usually in the interview committee?

11. What instruments applicants are to bring in the interview?

12. Do passed in the interview get conditional job offer? 22 | P a g e

13. What about the background investigation?

14. Is medical check-up is done?

15. Who does bear the cost of medical cost?

16. Is there any need of bond signing? 17. How long is the compulsory service period for the new employee? 18. Is there any there steps excluding the proceedings?

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