NEERAJ SHARMA 3420, Morning star drive, Unit-0733, Mississauga, ON, L4T1X9 (M) 416-302-4291, (H) 905-673-7112 Email:
[email protected]
Profile: • • •
Strong customer service skills and well developed interpersonal, verbal and written communication skills with proven track record of handling customers. Dedicated, Energetic, Disciplined, with the ability to deal with senior executives in a professional manner. Adaptable, result oriented, focused, challenge seeker, quick learner.
Job summery Educare Institute of Management Technology, ( Jan 2009 – May 2009), Office Coordinator and counselor, Reporting to branch manager, career counseling, cash handling, maintaining, overall discipline, preparing weekly schedule of classes, telemarketing, and documentation.
Achievements: 1. Increased student strength through telemarketing and counseling by 100% 2. Implemented proper documentation and reporting systems. 3. Aggressively restructured unit through staff changes and office renovations. Green wood public school (Feb 2004-Aug 2007), Office Coordinator Maintaining records, fee collection, Employee P.F, Salary preparation and distribution, distribution of official notices/circulars. Sorting out fee defaulters and communicating them through circulars, Parents counseling for new admissions, handling parent’s queries. Active team member for organizing various cultural functions. Coordinating with different departments for efficient working. Arranging meetings of parents with the management. Achievements: 1. Reduced fee defaulters from 50% to 5%. 2. Started feedback system for customers/parents. 3. Cash collection with nil error in job time. 4. Punctual in time with zero late coming.
Education, management development and interests •
Graduate from Indian University
Canadian Experience: Worked as line operator in Bakery and as picker and packer through Maxim Employment Agency in Malton Interests: Music, dancing, reading, interacting with people, Chatting, Cooking.