Glenda Jones Resume And Cover Letter

COVER LETTER GLENDA D. JONES 1480 Bedford Avenue Brooklyn, New York 11216 718-638-1853 November 12, 2009

Dear JP Morgan Chase, I’m writing in response to the available Bank-Teller position with your company. I have excellent communications and technical skills and proficient in computer applications, as well as very knowledgeable in customer services. I exhibit strong interpersonal abilities along with confidently interacting with customers. My goal is to positively use my professional attributes to assure customer satisfaction and belief in your company. In addition, I have successfully provided support services to one of the largest retail establishments in New York city, as well as managing all office responsibilities for my current employer. I’d like the opportunity to tell you more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. I would be happy to supply strong references at your request. I look forward to discussing the position with you.

Sincerely, Glenda D. Jones

RESUME---------------------------------------GLENDA D. JONES _____________________________________________________ 1480 Bedford Avenue * Brooklyn, New York 11216 * 718-638-1853 * [email protected]

PROFILE -Well-qualified and result-oriented professional with over 10 years of successful experience in positions of increasing responsibilities and duties. -Top performance with record of accomplishment constantly meeting or succeeding

sales goals and customer expectations. -Customer Service Representative with exposure to business development, marketing, strategic planning, client relationship management, and customer service. -Exceptional leadership abilities concerning team initiatives. -Skilled in improving customer retention levels -Capable of educating customers on company products and recommending best options that meet their short-term and long-term needs. -Team player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building. -Familiar with Bank-Teller operations. -Exceptional in customer services. -Excellent in communications and conflict resolution. -Verbal, written skills outstanding. -Knowledgeable of Computer applications. -Highly skilled in handling large sums of currency and debit/credit transactions. -Strong interpersonal / interacting skills and highly motivated with helping customers with their banking needs. -Very customer - focused and goal - orientated. -Strong in Math and fast learner. -Team player and highly motivated and able to work in high volume high-paced environments. _____________________________________________________ CAREER PROGRESSION DUANE READE, New York, N.Y. 2008 - present

Sept.

-Cashier/ Customer Service Rep. at one of New York’s largest and most successful full-service Drugstore’s since 1960. -Manage sales and handled all transactions of a store cashier. -Customer Service Representative, and assisted, supported, and help customers. -Worked with regulatory compliances, internal policies and procedures. Selected Accomplishments: -Leader to colleagues and assisted in training cashiers‘. -Assisted in strategies for store developmental growth, and successfully initiated ideas to increase sales and visual productivity.

NEW YORK CITY DEPARTMENT OF EDUCATION, New York, N.Y. June 2008

April 1990 -

-Paraprofessional/ Payroll Secretary with the DOE for many years, as a result the experience I gained has allowed me to take my talents and help/train, and teach others. -Assisted Administrator with all functions of operating a school successfully. -Assisted Teacher and taught in the classroom on high school level. -Attendance Coordinator -Provided Family Services/ Home Visits/ and supplied alternative services for

special need students. -Handled payroll for Teachers and support staff. Selected Accomplishments: -Received a wealth of knowledge about school policies and procedures. -Started a weekend tutoring program to help young people; become academically stronger, and provide counseling for their academic/career goals PROFESSIONAL DEVELOPMENT -Pace University, New York, N.Y. 25 Credits in Banking and Finance -College Of New Rochelle, New York, N.Y. 60 Credits in Psychology and Social Science -District Counsel 37 Career Development Courses Received Certificate in Management-Employee Relations COMPUTER SKILLS Microsoft Word, Lotus Notes, and PC literate