Galileo E-ticket Exchange Void Entry
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Electronic Ticketing Enhancements For Galileo® And Apollo® Product Advisory Number:
PA 647
Version:
1
Effective Date:
02-Feb-09
High Level Description:
Allow a Void of an Electronic Ticket Exchange/Reissue transaction within the same calendar day of the Exchange/Reissue transaction for carriers supporting this function.
Impact Summary:
New Electronic Ticketing function with new user inputs and outputs. Possible impact to screen scraping applications, MIR, Structured Data/XML/Web Services and Apollo and Galileo user processes.
Reason For Issue:
First Notification
Customer Impact:
System:
Product Area:
N
Internal Only
Y
Subscribers
Y
Developers*
Y
Air Suppliers
N
Surface Suppliers
Y
Galileo
Y
Host Function
N
Desktop
N
Fares
Y
Web Services (API and Messaging) *
N
Galileo Fares Interface (ATO/CTO)
N
Hosting
Y
Apollo
Load to Production:
02-Feb-09 at approximately 20:00 US Mountain Time
Load to Copy:
TBA
N
Worldspan
* Additional Information Web Services: (API and Messaging)
January 6, 2009
Void Exchange/Reissue functionality will be incorporated in existing Web Services with new user input and output messages. Web Service customers will receive these on the same load date.
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 1
Overview New Electronic Ticketing functionality for users of Apollo (1V) and Galileo (1G) to request a same day void of an exchange/reissue transaction with carriers that will accept this transaction type.
Customer Benefit Void an exchange/reissue to correct an error within the same calendar day. Efficient and cost effective.
Detail and Customer Examples Void Exchange/Reissue Transaction
1. Will only be allowed within the same calendar day of the exchange/reissue transaction. 2. May only be requested by the same issuing agency location or authorized branch location. 3. Not allowed with partially used, used, refunded or voided Electronic Tickets. 4. Allowed for Electronic to Electronic and Electronic to Paper Ticket exchanges. 5. Paper to Electronic Ticket exchanges will continue to support use of the RRVO Void in Apollo and TRV Void in Galileo. 6. Coupon(s) status of the new ticket from an Electronic to Electronic exchange/reissue must be “Open for Use” (OPEN or ARPT) and EXCH for the ticket being exchanged. 7. When the new ticket is Electronic, a Settlement Authorization Code (SAC) will be transmitted by the validating carrier upon positive acknowledgement of the void request. A SAC will not be transmitted when the new ticket is Paper. 8. A void request is required to be repeated by the user until a positive acknowledgement is received from the validating carrier. 9. May not be reversed or un-voided after void. 10. Requires carrier acceptance of this transaction type. 11. Only requires input of first ticket number for conjunction tickets. 12. May be voided within or outside PNR/BF. 13. Updates to DAR (Apollo), Enhanced TINS and TINS History (Galileo) as noted in examples. 14. Issues Void MIR as noted in the following examples.
January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 2
Apollo Format to Request a Void Exchange/Reissue >RRVE/aaaxxxxxxxxxx/pcc
RRVE / aaa xxxxxxxxxx / pcc
= primary action code = mandatory delimiter = 3 digit airline code = 10 digit ticket number = delimiter = pseudo city code
Note 1: No check digit required. Note 2: PCC is only required when exchange/reissue was issued in another authorized location; otherwise, the default will be the emulated pcc. Sample:
>RRVE/0149900123456/2Y4X
Galileo Format to Request a Void Exchange/Reissue >TRVE/aaaxxxxxxxxxxo/pcc
TRVE / aaa xxxxxxxxxx o / pcc
= primary action code = mandatory delimiter = 3 digit airline code = 10 digit ticket number = check digit (required) = delimiter = pseudo city code
Note: PCC is only required when exchange/reissue was issued in another authorized location; otherwise, the default shall be the emulated pcc. Sample:
January 6, 2009
>TRVE/01699001234561/Y21Z
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 3
Sample Apollo Void Exchange/Reissue
Apollo DAR Display (HMPR*L) prior to Void Exchange/Reissue GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001 9700 W HIGGINS RD 25 APR 08 ROSEMONT IL 60018 US IATA-14537482 1V/5880 --------------------------------------------------------------TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR--AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP--------------------------------------------------------------0169900332855 UA TE CK 0169900332856 UA VO X 0169900332857 UA TE CK 0169900332858 UA TX X
ORIGINAL/ISSU*VLQJ98/ 224P/010302 USD 698.50 0.00 000003948 ORIGINAL/ISSU*VLQJ98/ 233P/010302 VOID 0.00 000003949 NEWORIG/ISSUE*VLQMJG/ 250P/010302 USD 698.50 0.00 000003950 NEWORIG/ISSUE*VLQMJG/ 256P/010302 USD 698.50 0.00 000003951
TOTAL/S: USD 1920.00 USD 175.50 USD 2095.50 0 USD 2095.50 ( (
0 0
BASE USD TAX TOTAL USD NET EXCHANGE ADJUSTED TOTAL
0.00 2095.50
4800003600-01 4800003602 4800003603-04
◄ ISSUE
4800003605
◄ EXCHANGE
COMMISSION TOTAL LESS COMM
) CASH REFUNDS ) CREDIT REFUNDS
Apollo Void Exchange/Reissue Request >RRVE/0169900332858
Apollo Void Exchange/Reissue Response ** VOID ACCEPTED **
> Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID. Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for Use”. Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat the Void Exchange/Reissue request until a positive acknowledgement is received. A display of the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being exchanged back to “Open for Use.” January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 4
Apollo DAR Display (HMPR*L) after Void Exchange/Reissue GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001 9700 W HIGGINS RD 25 APR 08 ROSEMONT IL 60018 US IATA-14537482 1V/5880 --------------------------------------------------------------TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR--AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP--------------------------------------------------------------0169900332855 UA TE CK 0169900332856 UA VO X 0169900332857 UA TE CK 0169900332858 UA VO X
ORIGINAL/ISSU*VLQJ98/ 224P/010302 USD 698.50 0.00 000003948 ORIGINAL/ISSU*VLQJ98/ 233P/010302 VOID 0.00 000003949 NEWORIG/ISSUE*VLQMJG/ 250P/010302 USD 698.50 0.00 000003950 NEWORIG/ISSUE*VLQMJG/ 256P/010302 VOID 0.00 000003951
TOTAL/S: USD 1280.00 USD 117.00 USD 1397.00 0 USD 1397.00 ( (
0 0
BASE USD TAX TOTAL USD NET EXCHANGE ADJUSTED TOTAL
0.00
4800003600-01 4800003602 4800003603-04 ◄ ISSUE 4800003605
◄ VOID EXCH/REISSUE
1397.00
COMMISSION TOTAL LESS COMM
) CASH REFUNDS ) CREDIT REFUNDS
Transaction Type (TT) will be updated from TX to VO. TOTAL will be updated to display VOID. TOTAL amounts will be updated as with a void of an original issue. A Void Exchange/Reissue will only update the DAR in which the exchange/reissue was issued. No plain paper support documents will be printed for a Void Exchange/Reissue.
Apollo TINS Display (HMPR) prior to Void Exchange/Reissue GALILEO INTERNATIONAL
TINS REPORT
CUR AMOUNT STOCK NBR PASSENGER NAME AGY AGY USD 698.50 00003600-01 ORIGINAL/ISSU VOID 00003602 ORIGINAL/ISSU USD 698.50 00003603-04 NEWORIG/ISSUE USD 698.50 00003605 NEWORIG/ISSUE TOTAL USD January 6, 2009
25 APR 08
A/L TICKET NBR
INV NBR
016E9900332855
000003948
016E9900332856
000003949
016E9900332857
000003950
◄ ISSUE
016E9900332858
000003951
◄ EXCHANGE
2095.50 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 5
Apollo TINS Display (HMPR) after Void Exchange/Reissue GALILEO INTERNATIONAL
TINS REPORT
CUR AMOUNT STOCK NBR PASSENGER NAME AGY AGY USD 698.50 00003600-01 ORIGINAL/ISSU VOID 00003602 ORIGINAL/ISSU USD 698.50 00003603-04 NEWORIG/ISSUE VOID 00003605 NEWORIG/ISSUE TOTAL USD
25 APR 08
A/L TICKET NBR
INV NBR
016E9900332855
000003948
016E9900332856
000003949
016E9900332857
000003950
◄ ISSUE
016E9900332858
000003951
◄ VOID EXCH/REISSUE
1397.00
CUR (Currency) will be updated to display VOID. TOTAL amount will be updated as with a void of an original issue.
Sample Apollo Void Exchange/Reissue MIR T51V588092005880294725APR080259PUA016UNITED AIRLINES INC. 0W1P14537482ZZZZZZZ C01030NAGAG 000 USD0000000640002USD00004800US00001050XT00000000 00000000 NNYYN5NNNAYV NNN NNNNNN 000000001000000000000001000001000000000000000000 A02NEWORIG/ISSUE SC: 048000036050001 A0701USD 640.00USD IT: A11X 000000698.50N
698.50
F30D0FF34734 001 00000000
000000000000
8990033285801
01
USDT1:
10.50XT
48.00UST2:
The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.
Sample Galileo Void Exchange/Reissue
Galileo Enhanced TINS Display (HMPR*E) prior to Void Exchange/Reissue DOC PRODS JEN 26B BAKER STREET LONDON ENGLAND CURRENCY CODE GBP January 6, 2009
DAILY ACTIVITY REPORT 10 JUL 08 IATA-99999992
TOTAL 00003
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 6
--------------------------------------------------------------TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP HOST SCN AL M DT FP TT MR PASSENGER BFRLOC INVNBR BASE/EQV TOTAL TAX COM AMT TAX 1 TAX 2 TAX 3 FOP DETAIL NFR BOOKAGT BPCC CC AUTH FB/TD FCI TC NF AI ASF IF NR VC --------------------------------------------------------------125 3440008000 C10302 BA E CK ORIGINAL/ISSUEMR VZL9RK 327.00 369.20 42.20 0.00 10.00GB 19.70UB 12.50YQ C10302 X8Q YIF G 125 9900048287 E VA ISSUE/ORIGINALMS DATE - 10JUL 125 9900048288 C10302 BA E XE ORIGINAL/ISSUEMR VZL9RK 327.00 0.00 0.00 0.00 0.00 C10302 X8Q YIF G SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL
-
CASH CHEQUE NONREF MISC INV PS
TOTAL CASH SALES TOTAL CASH REFUNDS
(
369.20 0.00) 0.00
TOTAL CREDIT REFUNDS (
0.00)
TOTAL TAX 1
10.00
TOTAL TAX 2
19.70
TOTAL TAX 3
12.50
GRAND TOTAL
369.20
(TOTAL NETT FARES)
0.00
TOTAL COMMISSION
0.00
LESS CREDIT SALES
0.00
January 6, 2009
◄ EXCHANGE
0.00 369.20 0.00 0.00 0.00 0.00
TOTAL CREDIT SALES
NETT AMOUNT PAYABLE
◄ ISSUE
369.20
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 7
Galileo Void Exchange/Reissue Request >TRVE/12599000482880
Galileo Void Exchange/Reissue Response TICKET NO.1259900048288CHANGED TO VOID STATUS >
Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID. Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for Use”. Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat the Void Exchange/Reissue request until a positive acknowledgement is received. A display of the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being exchanged back to “Open for Use.”
Galileo Enhanced TINS Display (HMPR*E) after Void Exchange/Reissue DOC PRODS JEN DAILY ACTIVITY REPORT 26B BAKER STREET 10 JUL 08 LONDON ENGLAND CURRENCY CODE GBP IATA-99999992 TOTAL 00003 --------------------------------------------------------------TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP HOST SCN AL M DT FP TT MR PASSENGER BFRLOC INVNBR BASE/EQV TOTAL TAX COM AMT TAX 1 TAX 2 TAX 3 FOP DETAIL NFR BOOKAGT BPCC CC AUTH FB/TD FCI TC NF AI ASF IF NR VC --------------------------------------------------------------125 3440008000 C10302 BA E CK ORIGINAL/ISSUEMR VZL9RK 327.00 369.20 42.20 0.00 ◄ ISSUE 10.00GB 19.70UB 12.50YQ C10302 X8Q YIF G 125 9900048287 E VA ISSUE/ORIGINALMS DATE - 10JUL 125 9900048288 E VA ORIGINAL/ISSUEMR ◄ VOID EXCH/REISSUE DATE - 10JUL SUBTOTAL - CASH 0.00 SUBTOTAL - CHEQUE 369.20 SUBTOTAL - NONREF 0.00 January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 8
SUBTOTAL - MISC SUBTOTAL - INV SUBTOTAL - PS
0.00 0.00 0.00
TOTAL CASH SALES
369.20
TOTAL CASH REFUNDS
(
0.00)
TOTAL CREDIT SALES TOTAL CREDIT REFUNDS (
0.00 0.00)
TOTAL TAX 1
10.00
TOTAL TAX 2
19.70
TOTAL TAX 3
12.50
GRAND TOTAL
369.20
(TOTAL NETT FARES)
0.00
TOTAL COMMISSION
0.00
LESS CREDIT SALES
0.00
NETT AMOUNT PAYABLE
369.20
Transaction Type (TT) will be updated from XE to VA. A Void Exchange/Reissue will only update the Enhanced TINS in which the Exchange/Reissue was issued. TOTAL amounts will be updated as with a void of an original issue. No plain paper support documents will be printed for a Void Exchange/Reissue.
Galileo TINS Display (HMPR) prior Void Exchange/Reissue DOC PRODS JEN CURRENCY CODE
GBP
A/L TKT/STOCK NBR 125E9900048287 125E3440008000 125E9900048288 SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL
-
CASH CHEQUE NONREF MISC INV
TOTAL CASH SALES January 6, 2009
TINS REPORT IATA NUMBER 99999992
10 JUL 08
PASSENGER NAME FARE TAX COMM ISSUE/ORIGINALMS VOID 10JUL ORIGINAL/ISSUEMR 327.00 42.20 0.00 ORIGINAL/ISSUEMR 0.00 0.00 0.00 0.00 327.00 0.00 0.00 0.00
FOP CK EX
◄ ISSUE ◄ EXCHANGE
0.00 42.20 0.00 0.00 0.00
369.20 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 9
TOTAL CREDIT SALES
0.00
GRAND TOTAL
369.20
TOTAL COMMISSION
0.00
LESS CREDIT SALES
0.00
NETT AMOUNT PAYABLE
369.20
Galileo TINS Display (HMPR) after Void Exchange/Reissue DOC PRODS JEN CURRENCY CODE
A/L TKT/STOCK NBR 125E9900048287 125E3440008000 125E9900048288 SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL
-
TINS REPORT IATA NUMBER 99999992
GBP
10 JUL 08
PASSENGER NAME FARE TAX COMM ISSUE/ORIGINALMS VOID 10JUL ORIGINAL/ISSUEMR 327.00 42.20 0.00 ORIGINAL/ISSUEMR VOID 10JUL
CASH CHEQUE NONREF MISC INV
TOTAL CASH SALES TOTAL CREDIT SALES GRAND TOTAL
0.00 327.00 0.00 0.00 0.00
CK
◄ ISSUE ◄ VOID EXCH/REISSUE
0.00 42.20 0.00 0.00 0.00
369.20 0.00 369.20
TOTAL COMMISSION
0.00
LESS CREDIT SALES
0.00
NETT AMOUNT PAYABLE
FOP
369.20
FARE will be updated to VOID. TOTAL amounts will be updated as with a void of an original issue.
Galileo TINS History Galileo TINS History of new ticket (Electronic) prior to Void Exchange/Reissue ** HISTORY TIN DATA ** XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET ** CURRENT TIN DATA ** ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET
January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 10
Galileo TINS History after new ticket (Electronic) Void Exchange/Reissue ** HISTORY TIN DATA ** XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET ** CURRENT TIN DATA ** ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET/VOID
A Void Exchange/Reissue will update the Galileo TINS history to VOID.
Sample Galileo Void Exchange/Reissue MIR T51G773392006370001811JUL082023 BA125BRITISH AIRWAYS X8Q99999992 ZZZZZZ N02AG 000 GBP0000000000002GBP00000000 00000000 00000000 00000000 NNNYN0NNYAYV NNN GB 000000001000000000000001000001000000000000000000 A02SECONDARY/ISSUEM A0701GBP 12.50YQ
193293937158990004829001 GBP
A080101
CCCF1428E58E 001 00000000
00000000
369.20
GBPT1:
10.00GBT2:
01
N
19.70UBT3:
F:
A09010 A11CK
369.20N
P:01
The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.
Void Exchange/Reissue User Responses for Electronic Tickets
Note: Error responses will apply to both Apollo and Galileo unless otherwise noted.
If an attempt is made to issue an Apollo Void Exchange/Reissue and the new ticket issued cannot be found in the same calendar day, the following error will be displayed: VOID NOT ACCEPTED – TKT NBR NOT FOUND
If an attempt is made to issue a Galileo Void Exchange/Reissue and the new ticket issued cannot be found in the same calendar day, the following error will be displayed: TICKET NUMBER NOT FOUND – OUTSIDE VOIDING PERIOD January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 11
If an attempt is made to enter an Apollo Void Exchange/Reissue (RRVE) in the incorrect format, the following error will be displayed: INVALID FORMAT/DATA – VOID EXCHANGE
If an attempt is made to enter a Galileo Void Exchange/Reissue (TRVE) in the incorrect format, the following error will be displayed: INVALID INPUT
If a Void Exchange/Reissue is attempted on an Electronic Ticket where the coupon(s) status is RFND, the following error will be displayed: UNABLE TO VOID A REFUNDED TICKET
If the coupon(s) status of the new ticket in an Electronic to Electronic Void Exchange/Reissue is not marked as “Open for Use” and EXCH for the ticket being exchanged, the following error will be displayed: UNABLE TO CHANGE STATUS TO VOID
A successfully executed Apollo Void Exchange/Reissue transaction will be followed by the response: **VOID ACCEPTED**
A successfully executed Galileo Void Exchange/Reissue transaction will be followed by the response: TICKET NO.XXXXXXXXXXXXXCHANGED TO VOID STATUS If an agency attempts a Void Exchange/Reissue from a non-authorized branch location or where there is no selective access agreement, the following error will be displayed: UNABLE TO VOID EXCHANGE - NO AGENCY AGREEMENT EXISTS
If a carrier does not support Void Exchange/Reissue, the following error will be displayed: UNABLE TO PROCESS ELECTRONIC TICKET VOID TRANSACTION NOT SUPPORTED
If an attempt is made to Void Exchange/Reissue and the link in not available, the following error will be displayed: UNABLE TO PROCESS ELECTRONIC TICKET VOID NO RESPONSE FROM VENDOR
January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 12
If an attempt is made to Void Exchange/Reissue and the ticketing application does not pass the syntax check, the following error will be displayed: UNABLE TO PROCESS ELECTRONIC TICKET VOID LINK PROCESSING ERROR
If an attempt is made to Void Exchange/Reissue and no response is received from the validating carrier within the time-out value, the following error will be displayed: UNABLE TO PROCESS ELECTRONIC TICKET VOID NO RESPONSE FROM VENDOR
If an electronic Void Exchange/Reissue is requested of a new ticket issued from a Paper to Paper ticket exchange, the following error will be displayed: TICKET NOT ELIGIBLE FOR ELECTRONIC VOID EXCHANGE
Glossary Term
Definition
PNR
Passenger Name Record
BF
Booking File
ETR
Electronic Ticket Record
TINS
Ticket Invoice Numbering System
DAR
Document Activity Report
SAC
Settlement Authorization Code
THE INFORMATION CONTAINED IN THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY TO TRAVELPORT Copyright Copyright © Travelport and/or its subsidiaries. All rights reserved. Travelport provides this document for information purposes only and does not promise that the information contained in this document is accurate, current or complete. This document is subject to change without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or 2008 mechanical, including photocopying and recording for any purpose other than the licensee’s personal use without the prior written permission of Travelport and/or its subsidiaries.
Trademarks Travelport and/or its subsidiaries may have registered or unregistered patents or pending patent applications, trademarks copyright, or other intellectual property rights in respect of the subject matter of this document. The furnishing of this document does not confer any right or license to or in respect of these patents, trademarks, copyright, or other intellectual property rights. All other companies and product names are trademarks or registered trademarks of their respective holders.
January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 13
PA 647
Version:
1
Effective Date:
02-Feb-09
High Level Description:
Allow a Void of an Electronic Ticket Exchange/Reissue transaction within the same calendar day of the Exchange/Reissue transaction for carriers supporting this function.
Impact Summary:
New Electronic Ticketing function with new user inputs and outputs. Possible impact to screen scraping applications, MIR, Structured Data/XML/Web Services and Apollo and Galileo user processes.
Reason For Issue:
First Notification
Customer Impact:
System:
Product Area:
N
Internal Only
Y
Subscribers
Y
Developers*
Y
Air Suppliers
N
Surface Suppliers
Y
Galileo
Y
Host Function
N
Desktop
N
Fares
Y
Web Services (API and Messaging) *
N
Galileo Fares Interface (ATO/CTO)
N
Hosting
Y
Apollo
Load to Production:
02-Feb-09 at approximately 20:00 US Mountain Time
Load to Copy:
TBA
N
Worldspan
* Additional Information Web Services: (API and Messaging)
January 6, 2009
Void Exchange/Reissue functionality will be incorporated in existing Web Services with new user input and output messages. Web Service customers will receive these on the same load date.
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 1
Overview New Electronic Ticketing functionality for users of Apollo (1V) and Galileo (1G) to request a same day void of an exchange/reissue transaction with carriers that will accept this transaction type.
Customer Benefit Void an exchange/reissue to correct an error within the same calendar day. Efficient and cost effective.
Detail and Customer Examples Void Exchange/Reissue Transaction
1. Will only be allowed within the same calendar day of the exchange/reissue transaction. 2. May only be requested by the same issuing agency location or authorized branch location. 3. Not allowed with partially used, used, refunded or voided Electronic Tickets. 4. Allowed for Electronic to Electronic and Electronic to Paper Ticket exchanges. 5. Paper to Electronic Ticket exchanges will continue to support use of the RRVO Void in Apollo and TRV Void in Galileo. 6. Coupon(s) status of the new ticket from an Electronic to Electronic exchange/reissue must be “Open for Use” (OPEN or ARPT) and EXCH for the ticket being exchanged. 7. When the new ticket is Electronic, a Settlement Authorization Code (SAC) will be transmitted by the validating carrier upon positive acknowledgement of the void request. A SAC will not be transmitted when the new ticket is Paper. 8. A void request is required to be repeated by the user until a positive acknowledgement is received from the validating carrier. 9. May not be reversed or un-voided after void. 10. Requires carrier acceptance of this transaction type. 11. Only requires input of first ticket number for conjunction tickets. 12. May be voided within or outside PNR/BF. 13. Updates to DAR (Apollo), Enhanced TINS and TINS History (Galileo) as noted in examples. 14. Issues Void MIR as noted in the following examples.
January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 2
Apollo Format to Request a Void Exchange/Reissue >RRVE/aaaxxxxxxxxxx/pcc
RRVE / aaa xxxxxxxxxx / pcc
= primary action code = mandatory delimiter = 3 digit airline code = 10 digit ticket number = delimiter = pseudo city code
Note 1: No check digit required. Note 2: PCC is only required when exchange/reissue was issued in another authorized location; otherwise, the default will be the emulated pcc. Sample:
>RRVE/0149900123456/2Y4X
Galileo Format to Request a Void Exchange/Reissue >TRVE/aaaxxxxxxxxxxo/pcc
TRVE / aaa xxxxxxxxxx o / pcc
= primary action code = mandatory delimiter = 3 digit airline code = 10 digit ticket number = check digit (required) = delimiter = pseudo city code
Note: PCC is only required when exchange/reissue was issued in another authorized location; otherwise, the default shall be the emulated pcc. Sample:
January 6, 2009
>TRVE/01699001234561/Y21Z
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 3
Sample Apollo Void Exchange/Reissue
Apollo DAR Display (HMPR*L) prior to Void Exchange/Reissue GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001 9700 W HIGGINS RD 25 APR 08 ROSEMONT IL 60018 US IATA-14537482 1V/5880 --------------------------------------------------------------TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR--AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP--------------------------------------------------------------0169900332855 UA TE CK 0169900332856 UA VO X 0169900332857 UA TE CK 0169900332858 UA TX X
ORIGINAL/ISSU*VLQJ98/ 224P/010302 USD 698.50 0.00 000003948 ORIGINAL/ISSU*VLQJ98/ 233P/010302 VOID 0.00 000003949 NEWORIG/ISSUE*VLQMJG/ 250P/010302 USD 698.50 0.00 000003950 NEWORIG/ISSUE*VLQMJG/ 256P/010302 USD 698.50 0.00 000003951
TOTAL/S: USD 1920.00 USD 175.50 USD 2095.50 0 USD 2095.50 ( (
0 0
BASE USD TAX TOTAL USD NET EXCHANGE ADJUSTED TOTAL
0.00 2095.50
4800003600-01 4800003602 4800003603-04
◄ ISSUE
4800003605
◄ EXCHANGE
COMMISSION TOTAL LESS COMM
) CASH REFUNDS ) CREDIT REFUNDS
Apollo Void Exchange/Reissue Request >RRVE/0169900332858
Apollo Void Exchange/Reissue Response ** VOID ACCEPTED **
> Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID. Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for Use”. Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat the Void Exchange/Reissue request until a positive acknowledgement is received. A display of the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being exchanged back to “Open for Use.” January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 4
Apollo DAR Display (HMPR*L) after Void Exchange/Reissue GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001 9700 W HIGGINS RD 25 APR 08 ROSEMONT IL 60018 US IATA-14537482 1V/5880 --------------------------------------------------------------TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR--AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP--------------------------------------------------------------0169900332855 UA TE CK 0169900332856 UA VO X 0169900332857 UA TE CK 0169900332858 UA VO X
ORIGINAL/ISSU*VLQJ98/ 224P/010302 USD 698.50 0.00 000003948 ORIGINAL/ISSU*VLQJ98/ 233P/010302 VOID 0.00 000003949 NEWORIG/ISSUE*VLQMJG/ 250P/010302 USD 698.50 0.00 000003950 NEWORIG/ISSUE*VLQMJG/ 256P/010302 VOID 0.00 000003951
TOTAL/S: USD 1280.00 USD 117.00 USD 1397.00 0 USD 1397.00 ( (
0 0
BASE USD TAX TOTAL USD NET EXCHANGE ADJUSTED TOTAL
0.00
4800003600-01 4800003602 4800003603-04 ◄ ISSUE 4800003605
◄ VOID EXCH/REISSUE
1397.00
COMMISSION TOTAL LESS COMM
) CASH REFUNDS ) CREDIT REFUNDS
Transaction Type (TT) will be updated from TX to VO. TOTAL will be updated to display VOID. TOTAL amounts will be updated as with a void of an original issue. A Void Exchange/Reissue will only update the DAR in which the exchange/reissue was issued. No plain paper support documents will be printed for a Void Exchange/Reissue.
Apollo TINS Display (HMPR) prior to Void Exchange/Reissue GALILEO INTERNATIONAL
TINS REPORT
CUR AMOUNT STOCK NBR PASSENGER NAME AGY AGY USD 698.50 00003600-01 ORIGINAL/ISSU VOID 00003602 ORIGINAL/ISSU USD 698.50 00003603-04 NEWORIG/ISSUE USD 698.50 00003605 NEWORIG/ISSUE TOTAL USD January 6, 2009
25 APR 08
A/L TICKET NBR
INV NBR
016E9900332855
000003948
016E9900332856
000003949
016E9900332857
000003950
◄ ISSUE
016E9900332858
000003951
◄ EXCHANGE
2095.50 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 5
Apollo TINS Display (HMPR) after Void Exchange/Reissue GALILEO INTERNATIONAL
TINS REPORT
CUR AMOUNT STOCK NBR PASSENGER NAME AGY AGY USD 698.50 00003600-01 ORIGINAL/ISSU VOID 00003602 ORIGINAL/ISSU USD 698.50 00003603-04 NEWORIG/ISSUE VOID 00003605 NEWORIG/ISSUE TOTAL USD
25 APR 08
A/L TICKET NBR
INV NBR
016E9900332855
000003948
016E9900332856
000003949
016E9900332857
000003950
◄ ISSUE
016E9900332858
000003951
◄ VOID EXCH/REISSUE
1397.00
CUR (Currency) will be updated to display VOID. TOTAL amount will be updated as with a void of an original issue.
Sample Apollo Void Exchange/Reissue MIR T51V588092005880294725APR080259PUA016UNITED AIRLINES INC. 0W1P14537482ZZZZZZZ C01030NAGAG 000 USD0000000640002USD00004800US00001050XT00000000 00000000 NNYYN5NNNAYV NNN NNNNNN 000000001000000000000001000001000000000000000000 A02NEWORIG/ISSUE SC: 048000036050001 A0701USD 640.00USD IT: A11X 000000698.50N
698.50
F30D0FF34734 001 00000000
000000000000
8990033285801
01
USDT1:
10.50XT
48.00UST2:
The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.
Sample Galileo Void Exchange/Reissue
Galileo Enhanced TINS Display (HMPR*E) prior to Void Exchange/Reissue DOC PRODS JEN 26B BAKER STREET LONDON ENGLAND CURRENCY CODE GBP January 6, 2009
DAILY ACTIVITY REPORT 10 JUL 08 IATA-99999992
TOTAL 00003
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 6
--------------------------------------------------------------TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP HOST SCN AL M DT FP TT MR PASSENGER BFRLOC INVNBR BASE/EQV TOTAL TAX COM AMT TAX 1 TAX 2 TAX 3 FOP DETAIL NFR BOOKAGT BPCC CC AUTH FB/TD FCI TC NF AI ASF IF NR VC --------------------------------------------------------------125 3440008000 C10302 BA E CK ORIGINAL/ISSUEMR VZL9RK 327.00 369.20 42.20 0.00 10.00GB 19.70UB 12.50YQ C10302 X8Q YIF G 125 9900048287 E VA ISSUE/ORIGINALMS DATE - 10JUL 125 9900048288 C10302 BA E XE ORIGINAL/ISSUEMR VZL9RK 327.00 0.00 0.00 0.00 0.00 C10302 X8Q YIF G SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL
-
CASH CHEQUE NONREF MISC INV PS
TOTAL CASH SALES TOTAL CASH REFUNDS
(
369.20 0.00) 0.00
TOTAL CREDIT REFUNDS (
0.00)
TOTAL TAX 1
10.00
TOTAL TAX 2
19.70
TOTAL TAX 3
12.50
GRAND TOTAL
369.20
(TOTAL NETT FARES)
0.00
TOTAL COMMISSION
0.00
LESS CREDIT SALES
0.00
January 6, 2009
◄ EXCHANGE
0.00 369.20 0.00 0.00 0.00 0.00
TOTAL CREDIT SALES
NETT AMOUNT PAYABLE
◄ ISSUE
369.20
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 7
Galileo Void Exchange/Reissue Request >TRVE/12599000482880
Galileo Void Exchange/Reissue Response TICKET NO.1259900048288CHANGED TO VOID STATUS >
Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID. Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for Use”. Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat the Void Exchange/Reissue request until a positive acknowledgement is received. A display of the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being exchanged back to “Open for Use.”
Galileo Enhanced TINS Display (HMPR*E) after Void Exchange/Reissue DOC PRODS JEN DAILY ACTIVITY REPORT 26B BAKER STREET 10 JUL 08 LONDON ENGLAND CURRENCY CODE GBP IATA-99999992 TOTAL 00003 --------------------------------------------------------------TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP HOST SCN AL M DT FP TT MR PASSENGER BFRLOC INVNBR BASE/EQV TOTAL TAX COM AMT TAX 1 TAX 2 TAX 3 FOP DETAIL NFR BOOKAGT BPCC CC AUTH FB/TD FCI TC NF AI ASF IF NR VC --------------------------------------------------------------125 3440008000 C10302 BA E CK ORIGINAL/ISSUEMR VZL9RK 327.00 369.20 42.20 0.00 ◄ ISSUE 10.00GB 19.70UB 12.50YQ C10302 X8Q YIF G 125 9900048287 E VA ISSUE/ORIGINALMS DATE - 10JUL 125 9900048288 E VA ORIGINAL/ISSUEMR ◄ VOID EXCH/REISSUE DATE - 10JUL SUBTOTAL - CASH 0.00 SUBTOTAL - CHEQUE 369.20 SUBTOTAL - NONREF 0.00 January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 8
SUBTOTAL - MISC SUBTOTAL - INV SUBTOTAL - PS
0.00 0.00 0.00
TOTAL CASH SALES
369.20
TOTAL CASH REFUNDS
(
0.00)
TOTAL CREDIT SALES TOTAL CREDIT REFUNDS (
0.00 0.00)
TOTAL TAX 1
10.00
TOTAL TAX 2
19.70
TOTAL TAX 3
12.50
GRAND TOTAL
369.20
(TOTAL NETT FARES)
0.00
TOTAL COMMISSION
0.00
LESS CREDIT SALES
0.00
NETT AMOUNT PAYABLE
369.20
Transaction Type (TT) will be updated from XE to VA. A Void Exchange/Reissue will only update the Enhanced TINS in which the Exchange/Reissue was issued. TOTAL amounts will be updated as with a void of an original issue. No plain paper support documents will be printed for a Void Exchange/Reissue.
Galileo TINS Display (HMPR) prior Void Exchange/Reissue DOC PRODS JEN CURRENCY CODE
GBP
A/L TKT/STOCK NBR 125E9900048287 125E3440008000 125E9900048288 SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL
-
CASH CHEQUE NONREF MISC INV
TOTAL CASH SALES January 6, 2009
TINS REPORT IATA NUMBER 99999992
10 JUL 08
PASSENGER NAME FARE TAX COMM ISSUE/ORIGINALMS VOID 10JUL ORIGINAL/ISSUEMR 327.00 42.20 0.00 ORIGINAL/ISSUEMR 0.00 0.00 0.00 0.00 327.00 0.00 0.00 0.00
FOP CK EX
◄ ISSUE ◄ EXCHANGE
0.00 42.20 0.00 0.00 0.00
369.20 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 9
TOTAL CREDIT SALES
0.00
GRAND TOTAL
369.20
TOTAL COMMISSION
0.00
LESS CREDIT SALES
0.00
NETT AMOUNT PAYABLE
369.20
Galileo TINS Display (HMPR) after Void Exchange/Reissue DOC PRODS JEN CURRENCY CODE
A/L TKT/STOCK NBR 125E9900048287 125E3440008000 125E9900048288 SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL SUBTOTAL
-
TINS REPORT IATA NUMBER 99999992
GBP
10 JUL 08
PASSENGER NAME FARE TAX COMM ISSUE/ORIGINALMS VOID 10JUL ORIGINAL/ISSUEMR 327.00 42.20 0.00 ORIGINAL/ISSUEMR VOID 10JUL
CASH CHEQUE NONREF MISC INV
TOTAL CASH SALES TOTAL CREDIT SALES GRAND TOTAL
0.00 327.00 0.00 0.00 0.00
CK
◄ ISSUE ◄ VOID EXCH/REISSUE
0.00 42.20 0.00 0.00 0.00
369.20 0.00 369.20
TOTAL COMMISSION
0.00
LESS CREDIT SALES
0.00
NETT AMOUNT PAYABLE
FOP
369.20
FARE will be updated to VOID. TOTAL amounts will be updated as with a void of an original issue.
Galileo TINS History Galileo TINS History of new ticket (Electronic) prior to Void Exchange/Reissue ** HISTORY TIN DATA ** XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET ** CURRENT TIN DATA ** ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET
January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 10
Galileo TINS History after new ticket (Electronic) Void Exchange/Reissue ** HISTORY TIN DATA ** XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET ** CURRENT TIN DATA ** ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET/VOID
A Void Exchange/Reissue will update the Galileo TINS history to VOID.
Sample Galileo Void Exchange/Reissue MIR T51G773392006370001811JUL082023 BA125BRITISH AIRWAYS X8Q99999992 ZZZZZZ N02AG 000 GBP0000000000002GBP00000000 00000000 00000000 00000000 NNNYN0NNYAYV NNN GB 000000001000000000000001000001000000000000000000 A02SECONDARY/ISSUEM A0701GBP 12.50YQ
193293937158990004829001 GBP
A080101
CCCF1428E58E 001 00000000
00000000
369.20
GBPT1:
10.00GBT2:
01
N
19.70UBT3:
F:
A09010 A11CK
369.20N
P:01
The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.
Void Exchange/Reissue User Responses for Electronic Tickets
Note: Error responses will apply to both Apollo and Galileo unless otherwise noted.
If an attempt is made to issue an Apollo Void Exchange/Reissue and the new ticket issued cannot be found in the same calendar day, the following error will be displayed: VOID NOT ACCEPTED – TKT NBR NOT FOUND
If an attempt is made to issue a Galileo Void Exchange/Reissue and the new ticket issued cannot be found in the same calendar day, the following error will be displayed: TICKET NUMBER NOT FOUND – OUTSIDE VOIDING PERIOD January 6, 2009
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Page 11
If an attempt is made to enter an Apollo Void Exchange/Reissue (RRVE) in the incorrect format, the following error will be displayed: INVALID FORMAT/DATA – VOID EXCHANGE
If an attempt is made to enter a Galileo Void Exchange/Reissue (TRVE) in the incorrect format, the following error will be displayed: INVALID INPUT
If a Void Exchange/Reissue is attempted on an Electronic Ticket where the coupon(s) status is RFND, the following error will be displayed: UNABLE TO VOID A REFUNDED TICKET
If the coupon(s) status of the new ticket in an Electronic to Electronic Void Exchange/Reissue is not marked as “Open for Use” and EXCH for the ticket being exchanged, the following error will be displayed: UNABLE TO CHANGE STATUS TO VOID
A successfully executed Apollo Void Exchange/Reissue transaction will be followed by the response: **VOID ACCEPTED**
A successfully executed Galileo Void Exchange/Reissue transaction will be followed by the response: TICKET NO.XXXXXXXXXXXXXCHANGED TO VOID STATUS If an agency attempts a Void Exchange/Reissue from a non-authorized branch location or where there is no selective access agreement, the following error will be displayed: UNABLE TO VOID EXCHANGE - NO AGENCY AGREEMENT EXISTS
If a carrier does not support Void Exchange/Reissue, the following error will be displayed: UNABLE TO PROCESS ELECTRONIC TICKET VOID TRANSACTION NOT SUPPORTED
If an attempt is made to Void Exchange/Reissue and the link in not available, the following error will be displayed: UNABLE TO PROCESS ELECTRONIC TICKET VOID NO RESPONSE FROM VENDOR
January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 12
If an attempt is made to Void Exchange/Reissue and the ticketing application does not pass the syntax check, the following error will be displayed: UNABLE TO PROCESS ELECTRONIC TICKET VOID LINK PROCESSING ERROR
If an attempt is made to Void Exchange/Reissue and no response is received from the validating carrier within the time-out value, the following error will be displayed: UNABLE TO PROCESS ELECTRONIC TICKET VOID NO RESPONSE FROM VENDOR
If an electronic Void Exchange/Reissue is requested of a new ticket issued from a Paper to Paper ticket exchange, the following error will be displayed: TICKET NOT ELIGIBLE FOR ELECTRONIC VOID EXCHANGE
Glossary Term
Definition
PNR
Passenger Name Record
BF
Booking File
ETR
Electronic Ticket Record
TINS
Ticket Invoice Numbering System
DAR
Document Activity Report
SAC
Settlement Authorization Code
THE INFORMATION CONTAINED IN THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY TO TRAVELPORT Copyright Copyright © Travelport and/or its subsidiaries. All rights reserved. Travelport provides this document for information purposes only and does not promise that the information contained in this document is accurate, current or complete. This document is subject to change without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or 2008 mechanical, including photocopying and recording for any purpose other than the licensee’s personal use without the prior written permission of Travelport and/or its subsidiaries.
Trademarks Travelport and/or its subsidiaries may have registered or unregistered patents or pending patent applications, trademarks copyright, or other intellectual property rights in respect of the subject matter of this document. The furnishing of this document does not confer any right or license to or in respect of these patents, trademarks, copyright, or other intellectual property rights. All other companies and product names are trademarks or registered trademarks of their respective holders.
January 6, 2009
© 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Page 13
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