Final.docx

Index

Acknowledgement I would like to express my deepest appreciation to all those who provided me the possibility to complete this report. A special gratitude I give to our project manager, Devendra Gupta , whose contribution in stimulating suggestions and encouragement, helped me to coordinate my project especially in writing this report. Furthermore I would also like to acknowledge with much appreciation the crucial role of the staff of: Dominos pizza, who gave the permission to use all required place and time of employees to complete my “Project on Principles of Management”. I have to appreciate the guidance given by Sir especially in my project. This has improved my presentation skills thanks to their comments and advices.

Objective The purpose of this project is to see the Principles of Management being implemented in real life. With its help we shall get the information whether the principles of management which we come across in the books are actually true? And whether by following the principles of management the efficiency of the management is actually enhanced.

Organization In order to achieve the objective of this project we needed an organisation where business is carried on a medium scale and various activities are performed. On the advice of our Class In charge Dominos pizza was selected because it had following characteristics: 

It is capable of fulfilling the purpose of project. It is situated nearby and visiting it would be easy. Organization detail

Organization detail:

Name: Dominos pizza Inc Founder: Tom Monaghan Head office: Jubilant food works Limited registered and corporate office B214, phase II Noida201 305 Ph +91-120-4090500 fax: +91-120-4090599 Outlet Address: Poonam Chambers Nagpur Company type: public company Industry type: Restaurant Founded: 16 March 1995 (in India) Headquarters: Noida Uttar Pradesh India Number of locations: 782 outlets (May 2014) Net income: ₹720 million No of Employees: 15000

Jubilant FoodWorks Limited (the Company) is a Jubilant Bhartia Group Company, The Company was incorporated in 1995 and initiated operations in 1996, The Company got listed on the Indian bourses in February 2010, Mr, Shyam S, Bhartia, Mr, Hari S, Bhartia and Jubilant Enpro Private Ltd, are the Promoters of the Company. The Company & its subsidiary operates Domino's Pizza brand with the exclusive rights for India, Nepal, Bangladesh and Sri Lanka, The Company is India's largest and fastest growing food service company, with a network of 500+ Domino's Pizza restaurants

Restaurants (as of 31st March, 2012) The Company is the market leader in the organized pizza market with a 54% market share (Euromonitor Report 2010) and 70% share in the pizza home delivery segment in India, The Company has strengthened its portfolio by entering into an agreement with Dunkin' Donuts Franchising LLC, for developing the Dunkin' Donuts brand and operating restaurants in India, Over the period since 1996, Domino’s Pizza India has remained focused on delivering great tasting Pizzas and sides, superior quality, exceptional guest care and value for money offerings. We have endeavored to establish a reputation for being a home delivery specialist capable of delivering pizzas within 30 minutes or else FREE to a community of loyal consumers from all our restaurants around the country. Domino’s vision is focused on “Exceptional people on a mission to be the best pizza delivery company in the world!" We are committed to bringing fun, happiness and convenience to lives of our consumers by delivering delicious pizzas to their doorstep and our efforts are aimed at fulfilling this commitment towards a large and ever-growing guest base. Domino’s constantly strives to develop products that suit the tastes of our consumers and hence delighting them. Domino’s believes strongly in the strategy of ’Think global and act local’. Thus, time and again we have been innovating with delicious new products such as crusts, toppings and flavours suitable to the taste buds of Indian Consumers. Further providing value for money and affordable products to our consumers has been an important part of our efforts. Our initiatives such as Fun Meal and Pizza Mania have been extremely popular with consumers looking for an affordable and value for money meal option. Domino’s believes that when a box of pizza is opened, family and friends come together to share the pizza. Hence, our brand positioning: ‘Yeh Hai Rishton Ka Time’ That’s why, all our efforts, whether it is a new innovative and delicious product, offering consumers value for money deals, great service, countrywide presence or the promise to deliver in 30 minutes or free are all directed towards making relationships stronger, warmer and more fun by giving consumers an opportunity to get together, catch up, reunite and spend more time together. Consumers can order their pizzas by calling the single Happiness Hotline number 68886888 OR order online at Pizza Online

. Side order

Veg Food

Beverages

Non Veg Food Veg pizza 1

•Margarita •Cheese tomato

Pasta

Coke

Garlic bread

Fanta

Simply non veg •Cheese and barbeque chicken

Pepsi

Veg pizza 1 >double cheese margherita >fresh veggie >country special

Non Veg 1 •Barbeque chicken •Spicy chicken

Choco lava cake

>farm house Non veg 2 Veg pizza 2 >peppy paneer >mexican green wave >deluxe veggiePizza Feast >gourmet >Veg Extravaganza

•Chicken mexicana •Keema do pyaaza •Chicken golden delight Feast Pizza

Cheese dip

Chicken wings Chicken kickers

•Meatzaa •Non veg extravaganza •Cheese and pepperoni

Domino’s offer customization of pizzas to suit customers taste 

Allows user to select different size, crust and toppings making numerous possible combinations



Different options like extra cheese, triple cheese, veg toppings etc gives added value



Additional variety of pizzas are available in different geographical regions to suit the local taste

Introduction to Management Management comprises planning, organizing, staffing, leading or directing, and controlling an organization or effort for the purpose of accomplishing a goal. Functions:The primary function of management is the satisfaction of a range of stakeholders Since organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. Types of Management Top-Level Management The top consists of the board of directors, president, vice-president, CEOs, etc. They are responsible for controlling and overseeing the entire organization. They set a tone at the top and develop strategic plans, company policies, and make decisions on the direction of the business. These managers play a significant role in the mobilization of outside resources and are accountable to the shareholders and general public.

Middle-Level Management These consist of general managers, branch managers & department managers. They are accountable to the top management for their department's function. They define and discuss information and policies from top management to lower management, and most importantly they provide guidance to lower level managers towards better performance.

First-Level Management Consist of supervisors, section leads, foremen, etc. They focus on controlling and directing. They usually have the responsibility of assigning employees tasks, guiding and supervising employees on day-to-day activities, ensuring quality and quantity production, making recommendations, suggestions, and up channelling employee problems, etc. Significance of Management Improving Efficiency of Managers

Management principles serve as a guideline for doing work with greater efficiency. These principles help managers to take a more realistic view of different managerial problems and to direct human behaviour effectively. The conscious manager can become more effective by using the established management principles to solve problems.

Improving Art of Management

Management principles help in improving the art of management by suggesting how things should be done to get good results in an efficient manner. These principles provide a means of organizing knowledge and experience in management. Useful For Research and Practical Guidance

The network of management principles represents a key area for conducting research studies. These principles have expanded the horizons of knowledge and promoted further research. These principles have provided new ideas, imagination and vision to the organization. Helpful In Management Training

Management principles are also needed to train managers. These principles provide a conceptual framework for systematic training and development of future managers. New techniques of management training make training programs more meaningful and relevant. Emergence of Systematic Thinking

Management principles make the thinking clearer and systematic. A new manager can well understand the nature of management with the help of these principles. Developing the Spirit of Co-Operation

Co-operation is the willingness to help each other. It is the result of voluntary attitude of individuals to help one another. A good management is one which takes active co-operation from each and every individual. Management principles aimed at achieving co-operation from others to achieve organizational goals. Useful For Spreading Knowledge

Management principles are useful for spreading knowledge of management through teaching. The teaching of management principles continues to be an integral part of management education. These principles help to develop an organized body of knowledge by management practitioners, thinkers and philosophers.

Principles of Management

1. Division of work 2.

Authority and Responsibility

3.

Discipline

4.

Unity of Command

5.

Unity of Direction

6.

Subordination of individual interest to general

7.

Remuneration of employees

8.

Centralisation and Decentralisation

9.

Scalar chain

10. Order 11. Equity 12. Stability of personnel 13. Initiative 14. Espirit de Corps

interest

DIVISION OF WORK: •

Work should be divided among individuals and groups to ensure that effort and attention are focused on special portions of the task. Fayol presented work specialization as the best way to use the human resources of the organization.

•

According to my observation this company has divided work into many parts. All the people perform particular task repeatedly. Question: How your work is divided?

AUTHORITY:

The concepts of Authority and responsibility are closely related. Authority was defined by Fayol as the right to give orders and the power to exact obedience. Responsibility involves being accountable, and is therefore naturally associated with authority. Whoever assumes authority also assumes responsibility. Question: Does your organization respect authority and responsibility? DISCIPLINE: A successful organization requires the common effort of workers. Penalties should be applied judiciously to encourage this common effort. The employees get into personal conversation the moment they got time. So the principle of discipline is violated. Following of this principle could have resulted in greater customer satisfaction. So employees should be kept under check. Question:

How does Discipline play an important role?

UNITY OF COMMAND: Workers should receive orders from only one manager. How do you maintain Unity of command?

UNITY OF DIRECTION: The entire organization should be moving towards a common objective in a common direction. The observed fact is that the company has 2 units (Sheets, Blocks) which are held by different individuals. So this principle applies here. Question: How do you maintain Unity of direction? SUBORDINATION OF INDIVIDUAL INTERESTS TO THE GENERAL INTERESTS: The interests of one person should not take priority over the interests of the organization as a whole. Question: Do you give top priority to the interests of the company? REMUNERATION: Many variables, such as cost of living, supply of qualified personnel, general business conditions, and success of the business, should be considered in determining a worker’s rate of pay. Question: Do you pay reasonable Remuneration to the employee? Centralization and decentralization Centralization as lowering the importance of the subordinate role. Decentralization is increasing the importance. The degree to which centralization or

decentralization should be adopted depends on the specific organization. Question How do you maintain Centralization and decentralization? SCALAR CHAIN: Managers in hierarchies are part of a chain like authority scale. Each manager, from the first line supervisor to the president, possesses certain amounts of authority. The President possesses the most authority; the first line supervisor the least. Lower level managers should always keep upper level managers informed of their work activities.

How does Scalar chain play an important role? EQUITY: All employees should be treated as equally as possible. Does your company give equal remuneration to all the employees doing a similar job?

ORDER: For the sake of efficiency and coordination, all materials and people related to a specific kind of work should be treated as equally as possible. My personal observation made it clear that all goods were placed at their decided place and employees worked at their predetermined place. Which is beneficial for the company?

How do you place an order? How customer place order STABILITY OF TENURE OF PERSONNEL: Retaining productive employees should always be a high priority of management. Recruitment and Selection Costs, as well as increased product-reject rates are usually associated with hiring new workers.

Have you served this company for more than 1 year?

INITIATIVE: Management should take steps to encourage worker initiative, which is defined as new or additional work activity undertaken through self direction.

What is the Initiative taken by the organization toward employee? ESPIRIT DE CORPS: Management should encourage harmony and general good feelings among employees. My observation says that the managers of the company a victims of superiority complex due to which the feeling of employee is out of question. Managers should be told that they must take care of the employees in a good manner, so that it may increase the confidence of the employee over the company.