Ferdinand R

Ferdinand R. Afanador 202 Watts Lane #B Kissimmee, FL. 34743 (407) 201-5070 [email protected] Objective

My customer service skills have been obtained through years of carefully analyzed employment opportunities with Western New York’s leading service orientated companies.

Summary of qualifications

• From working with a ClientLogicLLC. Supporting their client Buy.com and

Juno ISP. To working for Adelphia Cable Company supporting the high speed internet connection to working for a leading debt recovery company not mentioning an auto distributer AutoZone are my qualifications. • I also hold a DBA in The county of Eire, NY. • Bilingual customer service and Technical support agent Experience

4/05 – 1/08 Phillips & Burns LLC. Buffalo, NY. Administrative Assistant • General office duties, account receivable and payable, plaque for service rendered to company. 3/04 – 8/05 Ellicott Lofts and the IS Lofts Buffalo, NY. Superintendant of Buildings • Set interviews for leasing Lofts Secured monies in safe. Repaired or setup corporate repairs for appliances and interacted with tenants. 4/01 – 5/03 Adelphia Cable Company Buffalo, NY. Bilingual support agent • Supported the local cable company’s internet connection and ISP. 3/00 – 5/01 ClientLogic LLC. Buffalo, NY. Bilingual technical support agent • Handled Spanish inbound calls for Juno ISP. And Buy.com clients.

Education

98 - 2000 Eire Community College Buffalo, NY. Computer information Systems • Applied teaching in C++, Cobol, AS-400, RPG, and academic courses. • Involved with the Business club and Alpha Beta Gamma National Business Society.

Skills & abilities • Able to represent your company in customer service related duties. • Have technical background in computers, repair and installations of OS. • A wide range of construction applications from dry wall and stucco repair to appliance repair and electrical rewiring and Plumbing. Languages

Fluent in English, Spanish and Sing language.