Faisal Tech Profile New

FAISAL SHAIKH Address

: Plot no.14/860, Lotus Colony, Govandi, Mumbai-400043 Contact no: 09773826676 / 022-22903567 E-Mail : [email protected]

Career Objective: To work in an organization, which utilizes my abilities, and give me an opportunity for all round development of personalities and career I would like to dedicate all my work towards the development and practicality of the subject. Work Experience: 1. Working with “Arctern Consulting India Pvt. Ltd.” As a Technical Support Engineer from 02, Feb, 2009 till Date  Troubleshooting Desktop Operating system related issue (Win-XP)  Performing Daily Back-up via Privacy Suite 5.1  Handling Hardware and Network Related issues Handling Internet related issues ( Setting Firewall policies and maintaining the same ) Handling Security issues like Virus threats Client Support Co-ordination with Clients, logging of issues reported, Analysis of issues reported and update the observations. 2. Worked with “Trimax IT Infrastructures” for Adventity BPO As a Technical Support Helpdesk coordinator from (Feb 08 – October 08) Job Profile: Technical Helpdesk Call coordinator Single point of problem creating issue ticket, assigning tickets, tracking and closing it Configuring, installing, administering Windows XP Solving the issue by remote hiring using Windows Go To Meeting sessions or by Dame Ware Remote session. Resolving issues related to Desktop, Outlook, and Desktop Software’s Creation and deletion of User ID and Groups from ADS 2003 Password resetting and modification from ADS 2003 Categorize and assign the incidents to appropriate technical group and align to respective severity / priority group

Update incident status to users periodically & as per the communication standards as and when the status changes Co-ordinate with vendors and carry out escalation when appropriate Generate daily, weekly and monthly report to the relevant authorities as per the reporting schedule and structure that is subject to capability of the tool Logging incidents creating tickets for the cases received on phone, and emails. Performing Daily Back-up, and monitoring network up and down  Assigning Tickets to Desktop / Hardware Engineers as per the call value

2.Worked for “365Days Info Services” as “Technical Helpdesk Executive” from Feb 07 to Jan08 ( 12 months ) 1Receiving inbound calls and resolving queries of Clients within given TAT, 2Making reports on daily basis of received calls 3Categorize and assign the incidents to appropriate technical group and align to respective severity / priority group, 4Update incident status to users periodically & as per the communication standards as and when the status changes, 5Escalating call to Desktop / Hardware Engineers as per the call value 6Also Maintaining windows XP and Win server 2003 on L1 3.Worked for Crescent Computer Systems as “Desktop Engineer” from to Nov-06 ( 22 months )

Feb-05

1Trouble shooting hardware problems, Installing and Configuring PC & Printer. 2Maintaining hardware inventory. 3Installing & maintaining OS, like (Microsoft Windows NT, Windows 2000, Windows XP), 4Maintaining account status.

Academics Qualification: Degree Obtained S.Y.B.Arts

Name of Institution and University Mumbai

Attempt

Percentage

June

Correspondances

University Standard XII

Standard X

Higher Secondary Certificate Examination Mumbai-Board Secondary School Certificate Examination Mumbai-Board

2008

February 2005

2nd Class

March 2002

1st Class

Technical Qualification:

1One Year Diploma in Computer Hardware and Networking ( i.e. A+ & N+ ) Mumbai

from

2Basic networking introduction, Network topologies, Troubleshooting, Installation Assembling, Maintenance and Configuration 3Troubleshooting Hardware & component related problem 4Installing & maintaining OS, like (Microsoft Windows NT, Windows XP, LINUX, and MAC-OS) 5Implementing, Managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure 6Implementing, Administering & Maintaining Microsoft Exchange Server 2003, 7Completed MCSE Course (7 Modules) from Trimax Future Perfect 8MS - Office i.e. (Word, Excel, Power Point)

Strengths: 1Self motivated technically good at solving problems. 2Good communication skill, Ready to adapt to new changes. 3Responsible and Positive attitude to reach the goal by hardworking 4Strong motivational skill leading to efficient teamwork.

5Excellent co-ordination capabilities.

Hobbies / Interests: Listening to Music, Interacting With people

Personal Details:

Gender

:

male

Date of Birth

:

12/Oct/1987

Father’s Name

:

Md. Badruzzaman

Mother’s Name

:

Jamal Ara Warsi

Marital status Nationality

: :

Single

Indian

Languages Known :

English, Hindi, and Marathi

Passport details Date of Issue Date of Expiry

G-230359 5th March 2007 4th March 2017

Place : Date :

: : :

Mumbai

(Signature)