Employees Value Effective Communication From Their Management
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Employees Value Effective Communication from their Management A new analysis from Mercer Human Resource Consulting
YAM 03/2004
If an organization wants to improve employee commitment, satisfaction and retention it should take a long, hard look at how it communicates with its employees
People at Work Survey Through its most recent "People at Work Survey", Mercer asked 2,600 US workers to share their attitudes and perceptions regarding their job, organization, compensation, benefits, work environment and the management of their organization
People at Work Survey • Among employees who say their organization does a good job of keeping workers informed about matters that affect them, only 15 % say they are seriously considering leaving and 6 % say they are dissatisfied with their organization. • Among employees who say their organization does not keep them informed, 41 % are thinking about leaving and 42 % say they are dissatisfied.
People at Work Survey • Among employees who say they have ready access to the information they need to do their job, 18 % are seriously thinking of leaving and 10 % say they are dissatisfied with their organization. • Among employees who say they do not have ready access to such information, 48 % are thinking of leaving and 49 % say they are dissatisfied.
People at Work Survey • Among employees who say they are provided with the help and information needed to manage their career, 14 % are seriously thinking about leaving and 6 % are dissatisfied with their organization. • Among employees who say they do not receive such information and assistance, 48 % are thinking about leaving and 50 % are dissatisfied with their organization.
People at Work Survey These communication-related factors are shown to have a strong connection to employees' sense of commitment to their organization.
…but what is about pay and benefits??
People at Work Survey • Among employees who believe they are paid fairly, given their performance and contributions to the organization, 14 % are seriously considering leaving and 7 % are dissatisfied with their organization. • However, among employees who believe they are not paid fairly, 39 % are thinking of leaving and 36 % are dissatisfied.
People at Work Survey “These findings go against the conventional wisdom that pay and benefits are all that matter to employees", said David Slavney, a senior communication consultant with Mercer. "Clearly, employees value effective communication with their management. It affects their overall commitment and satisfaction, and is a factor in their decisions to stay with or leave a company."
People at Work Survey Mercer's analysis suggests that employees want more than information that helps them to do their jobs and manage their careers; they also want to know where their organization is heading.
People at Work Survey • Among employees who say that senior management communicates a clear vision of the future direction of the organization, 7 % are dissatisfied with their organization and 6 % say they do not feel a strong sense of commitment. • In contrast, among employees who say that senior management does not communicate a clear vision of the future direction of the organization, 39 % are dissatisfied with their organization and 32 % say they do not feel a strong sense of commitment.
People at Work Survey As we continue through some tough economic times, companies are looking for ways to keep employees engaged and to boost productivity and growth
What employers need to realize is that theycommunication have anotherispowerful tool and at Good cost effective their disposal it makes a meaningful difference in how
employees think about their company and
Good Communication
their future with the organization
Summary • Employees value effective communication with their management. It affects their overall commitment and satisfaction • Pay and benefits are not all that matter to employees • Employee also want to know where their organization is heading
Think of Yourself!!!! Now!!!
Do you communicate with your employees effectively?
YAM 03/2004
If an organization wants to improve employee commitment, satisfaction and retention it should take a long, hard look at how it communicates with its employees
People at Work Survey Through its most recent "People at Work Survey", Mercer asked 2,600 US workers to share their attitudes and perceptions regarding their job, organization, compensation, benefits, work environment and the management of their organization
People at Work Survey • Among employees who say their organization does a good job of keeping workers informed about matters that affect them, only 15 % say they are seriously considering leaving and 6 % say they are dissatisfied with their organization. • Among employees who say their organization does not keep them informed, 41 % are thinking about leaving and 42 % say they are dissatisfied.
People at Work Survey • Among employees who say they have ready access to the information they need to do their job, 18 % are seriously thinking of leaving and 10 % say they are dissatisfied with their organization. • Among employees who say they do not have ready access to such information, 48 % are thinking of leaving and 49 % say they are dissatisfied.
People at Work Survey • Among employees who say they are provided with the help and information needed to manage their career, 14 % are seriously thinking about leaving and 6 % are dissatisfied with their organization. • Among employees who say they do not receive such information and assistance, 48 % are thinking about leaving and 50 % are dissatisfied with their organization.
People at Work Survey These communication-related factors are shown to have a strong connection to employees' sense of commitment to their organization.
…but what is about pay and benefits??
People at Work Survey • Among employees who believe they are paid fairly, given their performance and contributions to the organization, 14 % are seriously considering leaving and 7 % are dissatisfied with their organization. • However, among employees who believe they are not paid fairly, 39 % are thinking of leaving and 36 % are dissatisfied.
People at Work Survey “These findings go against the conventional wisdom that pay and benefits are all that matter to employees", said David Slavney, a senior communication consultant with Mercer. "Clearly, employees value effective communication with their management. It affects their overall commitment and satisfaction, and is a factor in their decisions to stay with or leave a company."
People at Work Survey Mercer's analysis suggests that employees want more than information that helps them to do their jobs and manage their careers; they also want to know where their organization is heading.
People at Work Survey • Among employees who say that senior management communicates a clear vision of the future direction of the organization, 7 % are dissatisfied with their organization and 6 % say they do not feel a strong sense of commitment. • In contrast, among employees who say that senior management does not communicate a clear vision of the future direction of the organization, 39 % are dissatisfied with their organization and 32 % say they do not feel a strong sense of commitment.
People at Work Survey As we continue through some tough economic times, companies are looking for ways to keep employees engaged and to boost productivity and growth
What employers need to realize is that theycommunication have anotherispowerful tool and at Good cost effective their disposal it makes a meaningful difference in how
employees think about their company and
Good Communication
their future with the organization
Summary • Employees value effective communication with their management. It affects their overall commitment and satisfaction • Pay and benefits are not all that matter to employees • Employee also want to know where their organization is heading
Think of Yourself!!!! Now!!!
Do you communicate with your employees effectively?
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