Effective-feedback

EFFECTIVE FEEDBACK Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you.

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JOHARI WINDOW MODEL ARENA (A) Things I know

Things I do not know about myself.

Things you know

You know

FACADE (C) You do not know I know Viewgraph #8-2

BLIND SPOT (B)

UNKNOWN (D) Things you do not know and things I do not know

KNOWN BY OTHERS

UNKNOWN BY OTHERS

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ARENA

FACADE

BLIND SPOT U N K N O W N

REASONS FOR GIVING & RECEIVING FEEDBACK    

Personal growth Find out about self Gain insight Open environment

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HOW TO GIVE FEEDBACK  When the other person has indicated a willingness to receive it  use terms that describe the other’s behavior with the least amount of interpretation and that accurately describes the behavior  Be timely

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HOW TO RECEIVE FEEDBACK  Be non-defensive  Ask for more information  Say that you do not want feedback

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WHAT TO DO WITH FEEDBACK

 Use it  Think about it  Forget it

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